Retail Specialist
24 days ago
London
Retail & Customer Experience Associate – Lifestyle Fashion Brand Location: Chelsea, London Real Living Wage Employer | Full-Time The Company Our client is an independent British clothing brand that has carved out a strong niche in the everyday luxury space. Known for its clean, natural-fabric collections, the brand designs timeless, easygoing pieces that combine style, comfort, and sustainability. With a growing footprint across physical retail and e-commerce, the brand operates its own stores in London and Bath, trades through select department stores nationwide, and maintains a strong online presence. Now in its sixth year and consistently profitable, the business has shown strong, organic growth year after year. We’re supporting them in hiring a Retail & Customer Experience Associate to join their close-knit in-store team. This role is ideal for someone who loves fashion, understands great customer service, and wants to work in a people-first environment with real values. The Role The successful candidate will become a trusted brand ambassador, helping customers feel welcomed and supported—whether they’re shopping in person, online, or over the phone. This is a hands-on role that blends sales, service, merchandising, and operational support. Key Responsibilities: • Deliver consistently warm, helpful service in-store and via phone/email, • Build strong knowledge of the brand, fabrics, fits, and seasonal collections, • Provide honest, confident style advice tailored to individual customers, • Manage purchases, returns, and deliveries professionally, • Support visual merchandising and stock replenishment, • Use in-store systems confidently (till, stock, logistics, website interface), • Communicate valuable customer feedback to head office teams, • Help maintain a clean, safe, and inspiring store environment, • Follow health and safety protocols Candidate Profile: • Friendly, approachable, and confident communicator, • Passionate about customer experience and retail, • Reliable team player with attention to detail, • Quick to learn and comfortable using tech tools, • Genuinely interested in fashion and style, • Calm under pressure and solutions-focused Employee Benefits: • 23 days holiday + 8 bank holidays + your birthday off, • Discretionary annual bonus, • Clothing allowance and seasonal wardrobe, • 40% staff discount + Friends & Family discount + access to sample sales, • Company pension scheme, • Real Living Wage employer, • Supportive, people-first team culture, • Regular team events and socials If you’re looking for a people-focused retail role with a brand that truly values its team and customers, this could be a fantastic fit.