IT Support Engineer
9 days ago
Slough
IT Administrator – Luxury Hospitality Full-time The Opportunity An opportunity has arisen for an IT Administrator to join a luxury hospitality estate. This is a hands-on role supporting day-to-day IT operations across a multi-site environment including hotel, spa, and guest-facing services. You will play a key role in ensuring the reliability and performance of IT systems across the estate, supporting both staff and guest technology in a fast-paced, service-driven environment. Key Responsibilities • Provide first-line IT support across the business including hardware, software, Wi-Fi, POS systems and office applications, • Log, prioritise and resolve IT support tickets within agreed SLAs, • Support onboarding and offboarding processes including user accounts and equipment setup, • Maintain accurate records of IT assets, software licences and equipment, • Assist with hardware maintenance including laptops, desktops, printers and network devices, • Support network stability including Wi-Fi and internal systems, • Troubleshoot guest-facing technology issues, • Assist with system updates, patching and routine maintenance, • Support IT projects, upgrades and new system implementations, • Previous experience in an IT support or IT Administrator role, • Experience within a hotel, resort or hospitality environment is essential, • Strong understanding of end-user support, Wi-Fi troubleshooting and POS systems, • Confident supporting non-technical users across multiple departments, • Hands-on, proactive and comfortable working in a fast-paced environment, • Flexible to work occasional weekends where required