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Job title: Principal Pricing Analyst (Commercial Insurance) \n Location: Flexible hybrid working \n About the role \n Are you ready to use your technical expertise to shape pricing strategies? At Markerstudy, we're on a mission to redefine how we deliver value to our customers and the business. This is your opportunity to join our Pricing team and play a key role in managing and optimising data solutions t... \n \n ZIPC1_UKTJ

Location: Manchester or West Sussex - Predominantly Home-Based \n Salary: £55,000 \n Contract: Permanent \n About the Role \n My client is a leading UK motor and home insurer looking for an experienced Senior Pricing Analyst to join their Pricing and Proposition team within the Telematics Pricing function. \n The role will use behavioural data, advanced analytics and predictive modelling to shape pricing strategy, improve risk selection and drive portfolio performance. You will work closely with pricing and telematics specialists, using your technical expertise to influence key business decisions and support the development of the telematics proposition. \n Key Responsibilities \n\n • Develop and enhance predictive pricing models, identifying opportunities to improve performance and commercial value.\n, • Work with high-volume telematics and sensor-based data to generate actionable pricing insights.\n, • Develop analytical frameworks, reporting and monitoring solutions to support pricing strategy and decision-making.\n, • Assess new data sources to improve risk segmentation, predictive performance and pricing sophistication.\n, • Champion best practice in coding, automation, analytical governance and pricing methodology.\n, • Collaborate with stakeholders across the business to support pricing and model governance.\n, • Act as a subject matter expert, sharing technical and pricing knowledge with colleagues.\n, • Identify opportunities for continuous improvement and innovation.\n\n Experience & Qualifications \n The ideal candidate will have: \n\n • Experience in a pricing role within the motor insurance industry, ideally with exposure to telematics.\n, • Minimum 2:1 degree in Mathematics, Statistics, Actuarial Science or a related quantitative discipline.\n, • Strong experience using Python and SQL with high-volume datasets in cloud-based analytics environments.\n, • Experience developing statistical and predictive models using GBMs, GLMs or similar techniques.\n, • Experience building and deploying predictive models using Python.\n, • RADAR experience is highly desirable.\n, • Good understanding of insurance pricing, products and data science.\n, • Strong analytical, communication and stakeholder management skills.\n, • Ability to work independently, take ownership and collaborate effectively as part of a team.\n\n How to apply for the Senior Pricing Analyst role \n If you have experience in motor insurance pricing and a strong technical background in predictive modelling, Python and SQL, this could be an excellent opportunity to take on a senior role with a particular focus on telematics and data-led pricing. \n Get in touch with Sellick Partnership's Actuarial, Pricing & Risk team to find out more or discuss the role in confidence. \n Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

\n SIAM Capacity Analyst - Manchester \n £40-42,000 + Benefits \n SIAM Capacity Analyst - you will be accountable for the monitoring, governance, analysis, and optimisation of service capacity and performance across a multi-supplier environment. \n Experience \n\n • Experience in Capacity Management, Service Management, or Service Performance within complex IT environments.\n, • Strong understanding of SIAM principles and managing services across multiple suppliers.\n, • Ability to analyse capacity, utilisation, performance, and demand data to identify trends, risks, constraints, and optimisation opportunities.\n, • Experience producing capacity forecasts, service performance reporting, and presenting insights to technical and business stakeholders.\n, • Strong understanding of ITSM practices, particularly Capacity, Incident, Problem, Change, and Service Continuity Management, supported by knowledge of ITIL frameworks.\n\n Duties: \n\n • Own the end-to-end Capacity Management process across a multi-supplier service environment, ensuring service capacity meets current and future business requirements.\n, • Monitor, analyse, and report on service capacity, utilisation, performance, trends, risks, and constraints, identifying opportunities for optimisation.\n, • Drive proactive capacity planning activities, forecasting demand and ensuring services can support business growth, change, and future requirements.\n, • Work with suppliers to investigate capacity-related issues, manage risks, dependencies, bottlenecks, and deliver sustainable performance improvements.\n, • Support service design, change, and governance activities by providing capacity planning, performance management, and scalability expertise.\n, • Produce capacity reporting, forecasts, dashboards, and service insights while driving continual improvement initiatives focused on capacity optimisation, performance efficiency, and operational excellence.\n\n

\n Problem Analyst \n A leading consultancy is seeking a Problem Analyst to join a large-scale service integration environment. Starting ASAP, this role requires candidates to be eligible for SC Clearance, be a Sole British National, and work on a hybrid basis with 3 days per week onsite in Manchester. The successful candidate will play a key role in reducing recurring service issues, driving root cause analysis, and improving service stability across a complex multi-supplier environment. \n Your Role \n As an integral part of the Service Management team, you'll have fantastic opportunities to develop both yourself and the wider service whilst working alongside technical teams, suppliers, and key stakeholders. As part of the team, you'll be empowered to: \n\n • Own and manage the end-to-end Problem Management process.\n, • Coordinate suppliers and support teams to investigate major and recurring service issues.\n, • Drive Root Cause Analysis (RCA) activities and ensure permanent resolutions are implemented.\n, • Monitor incident and problem trends to identify risks, recurring issues, and opportunities for service improvement.\n, • Chair problem review meetings and facilitate collaboration across multiple service providers.\n, • Produce reporting, trend analysis, and management information to support operational and strategic decision-making.\n, • Drive continual service improvement initiatives and ensure corrective and preventative actions are delivered.\n, • Build effective relationships with suppliers, technical teams, customers, and senior stakeholders.\n\n Your Skills and Experience \n\n • Proven experience within Problem Management, Service Management, or Service Integration environments.\n, • Strong understanding of ITIL and IT Service Management principles.\n, • Experience conducting and facilitating Root Cause Analysis investigations.\n, • Knowledge of Incident Management, Change Management, Service Level Management, and Supplier Management processes.\n, • Experience working within complex multi-supplier environments.\n, • Strong analytical and reporting skills with the ability to identify trends and drive service improvements.\n, • Excellent communication and stakeholder management skills.\n, • Experience using ServiceNow or other ITSM platforms would be advantageous.\n, • SIAM (Service Integration and Management) experience would be highly desirable.\n\n Your Security Clearance \n To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. \n To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. \n Due to the nature of the work, this opportunity is restricted to Sole British Nationals. \n Throughout the recruitment process, you will be asked questions about your security clearance eligibility, including country of residence and nationality. \n This role follows a hybrid working model and requires attendance onsite in Manchester 3 days per week.

\n Senior Threat Analyst \n Manchester/Hybrid (on site once a fortnight and as required) \n Circa £65,000 + Excellent Benefits \n A Senior Threat Analyst is required to join a well-established public sector organisation within its Cyber Threat Intelligence function. This is a great opportunity for an experienced threat intelligence professional who combines strong cyber knowledge with leadership and executive-level communication skills. \n Key responsibilities: \n\n • Producing threat assessments, intelligence reports and executive briefings.\n, • Translating complex cyber threats into clear, actionable information for senior and non-technical stakeholders.\n, • Monitoring intelligence sources and assessing threat actors, TTPs and IOCs.\n, • Supporting incident response and working with security teams on appropriate mitigations.\n, • Leading and developing a small team while helping to shape and improve the Threat Intelligence function.\n\n Expereince required: \n\n • Strong Cyber Threat Intelligence/threat analysis experience.\n, • Experience briefing senior or executive stakeholders.\n, • Excellent written and verbal communication skills.\n, • Good knowledge of cyber threats and the threat intelligence life cycle.\n, • Leadership, coaching or mentoring experience.\n, • Backgrounds within law enforcement, government, defence or wider intelligence could also be highly relevant where combined with strong cyber knowledge.\n\n Desirable: \n\n • Relevant industry qualifications and certifications (CPTIA, CRTIA, SANS FOR578).\n, • Familiarity with cybersecurity frameworks such as the MITRE ATT&CK Matrix and/or Cyber Kill Chain.\n, • A working knowledge of the following product sets are ideal. CrowdStrike. Microsoft Suite. Orpheus\n\n

Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients. We are developers at heart – and by the mind too. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their level-headed software solutions. The team is all like-minded individuals, with a drive to succeed in their own fields. ABOUS US Goaco is a growing Managed Service Provider (MSP) delivering IT Support, Cyber Security and Microsoft Cloud solutions to businesses across the UK. We pride ourselves on providing exceptional customer service, innovative technology solutions and a security-first approach. We’re looking for an experienced Senior Service Desk Analyst to join our growing technical team. This is a hands‑on role supporting both internal systems and our managed customers, while helping to drive technical excellence across the Service Desk. THE ROLE As a Senior Service Desk Analyst, you’ll provide 2nd and 3rd line technical support, assist with customer onboarding, and support the delivery of infrastructure and cloud solutions. You’ll be a key escalation point for the Service Desk, helping to resolve complex technical issues while mentoring junior engineers and contributing to the continuous improvement of our services. KEY RESPONSIBILITIES • Provide 2nd and 3rd line technical support to internal users and managed customers., • Troubleshoot desktop, server, networking and Microsoft 365 issues., • Support Microsoft Intune, Entra ID and endpoint management., • Build, configure and deploy laptops, desktops and mobile devices., • Assist with the technical onboarding of new customers., • Configure and support networking equipment, including firewalls, switches, wireless networks and VPNs., • Support infrastructure projects, cloud migrations and system upgrades., • Maintain secure endpoint configurations and assist with implementing Zero Trust security principles., • Produce monthly technical and service reports., • Create and maintain technical documentation and knowledge base articles., • Act as an escalation point for the wider Service Desk team., • Support continuous improvement initiatives across the Service Desk. ESSENTIAL SKILLS & EXPERIENCE • Must have a valid UK driver’s licence and vehicle., • Minimum 3 years’ experience in an IT Support, Service Desk or MSP environment., • Strong experience supporting Microsoft 365 environments., • Microsoft Intune and Entra ID., • Windows 10/11 and Windows Server administration., • Active Directory and Group Policy., • Networking fundamentals (DNS, DHCP, TCP/IP, VPNs, Firewalls and Switching)., • Excellent troubleshooting and diagnostic skills., • Strong communication and customer service skills., • Ability to prioritise workloads and manage multiple tasks effectively. DESIRABLE SKILLS • Experience working within a Managed Service Provider (MSP)., • Microsoft certifications (MD-102, MS-102, AZ-104 or equivalent)., • Knowledge of Microsoft Defender and endpoint security., • Experience with Datto RMM, HaloPSA or similar service management platforms., • PowerShell scripting., • Understanding of Cyber Essentials and Zero Trust security principles. BENEFITS • Company pension scheme., • Ongoing Microsoft training and certification support., • Career progression opportunities., • Exposure to modern Microsoft Cloud and Cyber Security technologies., • A collaborative and supportive team environment. WORKING PATTERN • Monday to Friday, • Hybrid-based – 2 days per week on-site., • Occasional travel to customer sites may be required.Offered only to employees based in the UK.Unfortunately, we aren’t able to offer sponsorship for this role. #J-18808-Ljbffr

As a Senior Consultant, you will collaborate with various individuals and divisions within our business including the Cyber Incident Response Team, Threat Intelligence teams, Security Operations Centre teams, and our esteemed Red Team. • Execution of technical tasks within our engagements., • Responding to emergency incidents, including mitigation and remediation activities., • Maintaining composure and effectiveness in client Incident Management scenarios., • Providing clients with high-quality technical investigations., • Collaborating in the identification, resolution, and documentation of security incidents., • The ability to discuss wider technology and security posture with a client ultimately to perform Cyber Threat assessments., • 4 to 6 years of experience in incident response, security operations or strategic security consulting, • Experience crafting scripts and tools to further enhance incident investigative efforts., • Experience with different IR use cases such as Ransomware or data breaches. Solid understanding of regulatory and threat landscape., • Ability to adapt his/her role according to the IR case requirements., • Experience triaging Windows and Linux hosts., • Experience with Network Traffic Analysis., • Experience with Log Data Analysis., • Ability to produce high-quality written and verbal reports, presentations, recommendations, and findings to clients., • Ability to evaluate/enhance processes and procedures., • The ability to identify attacker Tactics, Techniques and procedures (TTPs) and to develop indicators of compromise., • A relevant professional certification such as CREST CPIA/CRIA/CCNIA/CCHIA or SANS GCFA/GNFA/GCIH., • Strong understanding of common enterprise technologies and configuration, including could platforms such as Azure, M365, AWS and GCP., • Experience evaluating client security controls, architecture, and operations., • Focusing on Clients and Customers., • Working as One NCC., • Being Inclusive and Respectful., • Delivery Brilliantly. At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks. Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support. Our mission in the Digital Forensics and Incident Response Team is to be recognized by clients, analyst and partners as world-class player. • A trusted advisor at the juncture of cyber and legal, we are a global team of experts with local presence., • We help you understand and mitigate threats, from external or internal sources., • We are there when you need us the most. We help you navigate complex issues often under pressure of time: identifying, preserving, processing and examining digital evidence., • We use technology and insights to discover, analyze and present facts. If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to . We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles. If you do not want us to retain your details, please email . All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf (nccgroupplc.com)). We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement. #J-18808-Ljbffr

Select how often (in days) to receive an alert: At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK-owned airport operator, we serve millions of passengers every year across Manchester, London Stansted and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. Sustainability is one of our core values and shapes everything we do. We're committed to protecting the environment, supporting our local communities and creating opportunities for our people to grow and thrive. At MAG, we know that a first-class customer journey starts with a first-class colleague experience. We are proud to be home to thousands of Journey Makers who keep the world moving every day. You'll also have access to some great benefits including: • Flexible and generous company pension plan with company contributions up to 10%, • Free parking, • Subsidised public transport, • Huge range of company discounts, • Two volunteering days per year, • Free Virtual GP service, available 24/7, • Care Concierge service Technology plays a vital role in keeping our airports running smoothly, and our Service Desk team sits at the heart of it all. As a Service Desk Analyst, you'll be the first point of contact for colleagues, partners and airport stakeholders who need technology support, delivering a professional, friendly and efficient service every day. From helping individual users resolve technical issues to supporting major operational systems used across the airport, you'll play an important part in maintaining service continuity and ensuring our customers receive the support they need. You'll be working in a fast-paced environment where no two days are the same, using your problem-solving skills and excellent customer service approach to make a real difference. Acting as the first point of contact for all IT incidents and service requests. Delivering excellent customer service and clear communication to users at all levels across the business. Taking ownership of incidents and service requests through to resolution or appropriate escalation. Diagnosing, categorising and prioritising tickets in line with agreed processes and service levels. Working closely with internal technology teams and third-party providers to resolve issues. Supporting users face-to-face through booked appointments when required. Monitoring alerting systems and identifying potential major incidents before they impact operations. Escalating critical incidents appropriately and supporting major incident processes.Maintaining accurate records and contributing to the ongoing development of the knowledge base. Supporting continuous improvement by identifying trends and recurring issues.Helping the team achieve and exceed service desk KPIs and SLAs We're looking for someone who enjoys helping people, solving problems and working as part of a collaborative team. You'll be naturally curious, proactive and committed to delivering a great customer experience. You'll also bring: • Experience working in a customer service or IT support environment., • Strong written and verbal communication skills with the ability to explain technical information clearly., • A good understanding of incident management and troubleshooting techniques., • Excellent attention to detail and a methodical approach to work., • The ability to prioritise effectively and work calmly in a fast-paced environment., • A strong sense of ownership and professionalism., • Experience using IT Service Management tools, ideally ServiceNow., • Good knowledge of Microsoft Windows and Microsoft Office., • Working knowledge of Active Directory., • An understanding of ITIL practices, with an ITIL Foundation qualification being advantageous., • A collaborative mindset with the confidence to work independently when needed. At MAG, we believe in creating a workplace where everyone can thrive. We welcome applications from candidates from all backgrounds and are committed to building a diverse and inclusive workforce that reflects the communities we serve. As a Disability Confident employer, we're committed to ensuring our recruitment process is accessible and inclusive. If you require any reasonable adjustments to support your application or interview process, please let us know and we'll be happy to help #J-18808-Ljbffr

TK Elevator’s service and maintenance operations are supported by our International Technical Services network (ITS): a global network of research centres and product experts dedicated to providing high-level technical support for our competitors’ elevators and escalators. Join International Technical Services (ITS) in Manchester and help us shape how AI and digital technology support elevator and escalator engineers across Europe and Africa. My Technical Agent (MyTA) is our developing AI-enabled technical support capability, designed to make technical knowledge easier to access and help field engineers find the information they need when solving problems on equipment. We are looking for an experienced elevator or escalator engineer who understands what good technical support looks like in the real world — and wants to use that experience to help develop the next generation of digital technical support. Based within ITS Manchester, you will work alongside field engineers, technical specialists, digital teams and international stakeholders to evaluate MyTA, challenge its technical outputs, identify gaps in knowledge and help ensure the information provided to engineers is accurate, relevant, accessible and actionable. This is not a traditional field engineering role. Your technical experience becomes the foundation for something different: helping us translate years of engineering knowledge, fault-finding experience and technical documentation into an increasingly intelligent support capability that can be used across our international field organisation. As an ITS My Technical Agent Analyst, your day-to-day responsibilities will include: • Monitor and evaluate MyTA performance and the quality of its technical responses., • Review AI-generated technical information for accuracy, relevance, clarity & practical usefulness., • Use your elevator and/or escalator engineering experience to challenge outputs that don't make technical sense or could lead an engineer in the wrong direction., • Analyse user feedback, enquiries and support data to identify recurring issues, knowledge gaps and opportunities for improvement., • Work with technical specialists to improve the quality & structure of information available to MyTA, • Identify patterns in field enquiries that may indicate wider technical, documentation, training or product-support requirements., • Help translate complex engineering knowledge into clear information that can be effectively consumed through digital support channels., • Develop reporting and visualisation tools that help us understand how MyTA is being used and where it creates value., • Work with international ITS and field organisations to understand different technical-support requirements across Europe and Africa., • Support the development and validation of new AI-enabled technical-support use cases., • Contribute to digitalisation, analytics and innovation projects across ITS., • Help establish appropriate quality and governance principles as our use of AI-enabled technical support continues to develop. Ultimately, your role is not simply to tell us whether MyTA is working. It is to help us understand how to make it better.. • NVQ Level 3 or 4 qualification in Elevators and/or Escalators, or equivalent relevant technical qualification/experience., • Strong technical knowledge of elevator and/or escalator systems and fault-finding processes., • Practical experience diagnosing technical problems and identifying appropriate solutions., • Strong analytical and problem-solving capability., • Confidence questioning information and investigating when something doesn't appear technically correct., • Ability to communicate complex technical information clearly to both technical and non-technical audiences., • Strong attention to detail and commitment to technical accuracy., • Ability to work independently while contributing effectively within a multidisciplinary team., • Curiosity, initiative and willingness to learn new technologies and ways of working., • Experience that would be advantageous, • Previous technical-support or field-support experience., • Experience producing or maintaining technical documentation., • Exposure to data analysis, reporting or visualisation., • Experience delivering technical training or transferring knowledge to other engineers., • Experience working across different countries, products or technical organisations., • Familiarity with digital tools, AI-enabled systems or knowledge-management platforms., • Additional language capability. We are not looking for an engineer who already knows everything about artificial intelligence. We are looking for an engineer who knows their craft, asks good questions and is interested in discovering how technology can make technical expertise available to many more people. • Competitive salary and performance-related bonus opportunity., • 34 days' holiday including bank holidays., • Company pension scheme., • Health Cash Plan, allowing claims towards eligible healthcare costs including dental, optical and physiotherapy., • Life Assurance Scheme., • Employee Assistance Programme., • Access to health and wellbeing services., • Employee benefits and recognition schemes., • Ongoing technical and professional development., • Opportunities to work alongside technical, engineering, digital and data specialists across Europe and Africa., • Exposure to emerging AI, analytics and connected-equipment technologies., • Career development within an international organisation., • The opportunity to play a meaningful role in shaping how AI-enabled technical support develops within ITS. #J-18808-Ljbffr

We are specifically looking for candidates with both technical and business focused skills, who can articulate the outcomes and value of their work, and have working experience in some or all of the following:Proven Business Analysis Expertise: Extensive experience as a Business Analyst, successfull

Middle Office Analyst Location: City Centre, Manchester Contract Type: 12 Months ( 4 days onsite ) Our client, a leading financial institution, is seeking a dedicated Middle Office Analyst to join their dynamic team in the heart of Manchester. This is an exciting opportunity to play a vital role in ensuring seamless operations within the middle office function of the organisation. If you thrive in a fast-paced environment and have a keen eye for detail, this role is tailor-made for you! Key Responsibilities: - Perform crucial collateral administrative duties for middle office clients, encompassing: - Reconciliation of traded positions - Margin call, margin movement, and margin settlement - Issue and dispute resolution Complete reconciliation for collateral clients, including unmatched and failed cash/trade activity. This will involve direct engagement with clients and brokers to ensure timely investigation and resolution. Support clients in overseeing and monitoring collateral activity, ensuring appropriate follow-up and escalation when required. Prepare and provide accurate reporting in line with broker and client requirements. Serve as a primary point of contact for clients, responding to queries in a professional, timely, and service-focused manner. Investigate, manage, and resolve complex lending-related and trade-related queries, exceptions, and operational issues. Contribute to a culture of continuous improvement by identifying opportunities to enhance processes, controls, and overall team performance. Participate in ongoing training and development activities to maintain technical knowledge and strengthen capability, ensuring the team operates at peak effectiveness. Candidate Profile: The ideal candidate will possess: A strong background in financial services, particularly in middle office operations. Excellent analytical and problem-solving skills, with the ability to manage complex issues effectively. Exceptional communication skills, both written and verbal, with a focus on client service. A proactive approach to identifying and implementing process improvements. The ability to work collaboratively in a team-oriented environment while also being self-motivated. What's in it for You? Opportunity to work in a vibrant city centre location, with easy access to local amenities. Gain valuable experience within a prestigious financial institution, enhancing your professional skill set. Collaborate with a talented team that values innovation and excellence. A supportive environment fostering continuous learning and development.If you are ready to take on this exciting challenge and contribute to the success of our client, apply today! This temporary position offers a fantastic opportunity to showcase your talents and make a significant impact within the organisation. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you

Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We’ll broaden your horizons Our Digital Advisory Services are designed to enable organisations to leverage our innovative methodologies, technology, and highly experienced professionals to manage their business risks most effectively. Working at BDO offers curious-minded people excellent exposure to all aspects of business strategy, operations and more. We’re a dynamic team of technology, and business transformation experts with disciplines in finance, risk, projects and change, cyber and digital, amongst others. Our extensive network and depth of experience mean we work in a highly client-centric way, focused on providing a collaborative, tailor-made advisory service. Our team helps clients manage their business-critical threats, such as cyber events, and build resilient businesses capable of responding to internal and external events which may interrupt their operations. Being known for exceptional client service in our chosen markets, we put innovation and agility at the heart of everything we do. We’ll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You’ll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. You'll be a data, analytics and AI specialist Senior Analyst who has strong technical skills and experience delivering data-led solutions within consulting or project environments. You'll work confidently with complex data, translate business requirements into practical outputs and communicate insights clearly, supported by strong problem-solving skills, intellectual curiosity and an agile outlook. You'll work with structured datasets and support data discovery, profiling, testing, reconciliation and evidence collection with support. You'll be someone with: Some experience working with data through employment, an internship, placement, academic study or personal projects, with an interest in data assurance, data quality or data risk. Ability to work with structured datasets and support data discovery, profiling, testing, reconciliation and evidence collection under guidance. A foundational understanding of data quality dimensions such as completeness, accuracy, consistency, timeliness, validity and uniqueness. Practical skills in Excel and experience of, or an interest in developing, SQL, Python, cloud data platforms and analytics or visualisation tools. Ability to follow defined test procedures, document work clearly, maintain accurate evidence and escalate unexpected results or data issues. Strong attention to detail and problem-solving skills, with the ability to investigate anomalies and contribute to identifying their underlying causes. An interest in data flows, lineage, governance, metadata, regulatory reporting, privacy and model or AI-related data risks. Good written and verbal communication skills, with the ability to work collaboratively, manage assigned tasks and contribute to high-quality client deliverables. We’re in it together Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO. We’re looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better

Lead Software Engineer, Full-Stack Applications – AI FluentFitch Ratings is seeking a Lead Software Engineer to join our global Ratings Technology team in Manchester or London. This is an opportunity to build mission-critical platforms while helping shape the next generation of technology that powers how a world-leading credit ratings agency delivers insights. In this highly visible role, you will combine hands-on engineering leadership with a passion for innovation, partnering with product, analytics, and technology teams to modernize workflows and accelerate responsible AI adoption across the tribe and squad. \n You will work closely with talented engineering teams supporting Ratings workflow and analytical applications, influencing both technical architecture and organizational direction. We are looking for a seasoned technologist who enjoys solving complex problems, mentoring others, and turning emerging ideas into practical outcomes. You do not need to be an AI specialist, but you should be excited to explore how AI, automation, and modern engineering practices can improve developer productivity, analyst experience, decision support, and operational excellence. This is a critical leadership role for an organization investing in the future and looking for someone who can inspire curiosity, experimentation, and measurable innovation across teams. \n What We Offer: \n Strategic leadership with organizational impact – Shape technical architecture and product direction for applications used by analysts worldwide, with high visibility to senior leadership and the ability to influence technology strategy across Ratings TechnologyAI-forward innovation culture – The opportunity to champion responsible AI adoption, identify practical use cases, drive proofs of concept, and help teams translate experimentation into repeatable, trusted ways of working that create measurable business valueContinuous learning and career growth – Training, certifications, conferences, mentorship opportunities, and clear paths to principal/architect/leadership tracks as you establish yourself as a thought leaderFlexibility and world-class environment – Work from premier offices in London, Manchester, or Toronto with hybrid flexibility, competitive compensation reflecting your seniority, comprehensive benefits, and a culture that values both innovation and work-life harmonyWe'll Count on You To: Define technical vision and accelerate AI-enabled transformation –Design robust, scalable full-stack applications using Python and React, guide architectural decisions, establish technical standards, and identify high-value opportunities where AI, intelligent automation, and modern data-driven workflows can improve outcomes for analysts and engineering teamsLead through influence and mentorship – Partner with product managers, analysts, and senior stakeholders as a trusted technical advisor, mentor engineers across teams, facilitate technical discussions, and foster a culture of experimentation, learning, and psychological safetyChampion innovation and responsible AI adoption – Challenge existing approaches constructively, encourage experimentation, create and evaluate proofs of concept, promote approved AI tools and responsible usage patterns, and help the tribe and squad turn promising ideas into scalable engineering practicesChampion engineering excellence and quality – Implement CI/CD pipelines, conduct architecture reviews, solve complex performance and scalability challenges, establish best practices that scale across teams, and balance innovation with pragmatic deliveryShape team direction and build an innovation flywheel – Influence team processes, lead strategic technical initiatives spanning multiple teams, share learnings from AI pilots, create space for peer-led adoption, and model the curiosity, humility, and boldness needed to make innovation part of everyday deliveryOwn reliability and navigate complexity – Provide expert troubleshooting for sophisticated issues, maintain system performance at scale, balance multiple strategic priorities, and deliver excellence in fast-paced Agile environmentsWhat You Need to Have: 12+ years of professional software engineering experience building and supporting enterprise-grade applications. \n Expert-level proficiency in developing scalable backend services, APIs, and data-driven applications using Python Hands-on Reactexperience developing modern, responsive, and scalable web applications in production environments. Strong experience with TypeScript/JavaScript, HTML, CSS, and modern frontend development practices. \n Experience designing and developing RESTful APIsand integrating with third-party services. Solid understanding of software design principles, design patterns, object-oriented programming, data structures, algorithms, and scalable system architecture. \n Experience working with relational and NoSQL databases. \n Familiarity with Agile development methodologies and modern software delivery practicesAI Fluency – Experience or familiarity with integrating AI-powered capabilities into software applications, including LLM APIs such as OpenAI, AWS Bedrock, Anthropic, or similar platforms. Understanding of concepts such as prompt engineering, retrieval-augmented generation (RAG), AI agents, and responsible AI practices, with the ability to evaluate and apply AI technologies to solve real business problems. \n Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience. \n Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams. What Would Make You Stand Out: Modern engineering practices and DevOps prowess – Deep experience with Docker, Kubernetes/EKS, GitHub, sophisticated CI/CD pipelines, and hands-on cloud expertise (AWS/Azure) with microservices and cloud-native architectureAI adoption leadership – Experience championing AI, generative AI, intelligent automation, or developer productivity tooling in an engineering organization; ability to identify practical use cases, define guardrails, coach peers, measure outcomes, and scale successful practices across teamsLeadership trajectory – Experience in principal engineer, tech lead, or architect roles; history of contributing to technical strategy or organizational direction; thought leadership through talks, writing, or community involvementFinancial services domain expertise – Experience with analytical workflows, regulatory processes, financial products, credit ratings, or understanding of how technology enables better decision-makingAgile mastery and change agent experience – Track record of establishing practices, challenging established patterns constructively, and creating space for teams to innovate and take calculated risksIf you are a seasoned engineering leader who wants to build impactful platforms, inspire teams, and help shape how AI and innovation are adopted responsibly across a global technology organization, we would love to hear from you. \n Why Fitch? \n At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone. \n Every team member is essential to our business, and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority. \n We are building incredible things at Fitch and we invite you to join us on our journey. \n About Fitch GroupFitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning. \n For more information please visit our websites: | | Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work. \n Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.#LI-Group #LI-AT#LI-Hybrid

High-volume casework | PE-backed growth | Regulated financial services | Build a career with real impact This is an opportunity to join a private-equity-backed financial-advice business at an exciting stage of growth. Recognised as one of the UK’s fastest-growing financial-services firms, the business is modernising a traditional industry and helping more people make better decisions about their pensions, investments and retirement. It operates in a market alongside some of the world’s leading investment managers, including BlackRock. As a Financial Services Case Analyst, you’ll manage a busy caseload and work with pension-provider information and customer documentation. You’ll take complex detail and turn it into accurate, structured case evaluations that support important customer decisions. This is a case-analysis role rather than a data or MI position. You will not be building dashboards or working with large, unstructured datasets. Instead, you’ll review individual cases within a clear, regulated framework — applying defined processes, identifying missing information and ensuring every evaluation is complete, accurate and compliant. This is a fully office-based role in a high-spec, prestigious city-centre workspace. As a fast-growing, ambitious business, the team works closely together day to day: sharing knowledge, solving problems quickly and building the culture and processes that will support the next phase of growth. You do not need previous pensions experience. We’re keen to hear from people with backgrounds in claims handling, mortgage case management, underwriting, insurance analysis, financial services, legal services or other regulated, process-driven environments. Package & Benefits Salary of £30,000–£32,000 per annum. Performance-based bonus of up to £300 per month, linked to accuracy and quality standards. Structured training, professional-qualification support and career development opportunities. Potential opportunity to participate in a company share scheme, subject to eligibility and scheme terms, giving you the opportunity to share in the future success of a high-growth business. Fully office-based from a high-spec city-centre workspace, working closely with an ambitious and collaborative team. The opportunity to build specialist knowledge in pensions and wider financial services within a high-growth business.Key Responsibilities Manage a high volume of customer cases, ensuring each is progressed accurately and within agreed timescales. Review provider information, policy details, customer data and supporting documentation. Assess information against defined processes, quality standards and regulatory frameworks. Identify missing information, inconsistencies and actions required to progress a case. Produce clear, structured case evaluations and regulated reports. Apply established criteria consistently across each case. Keep cases moving by working with providers and internal colleagues where required. Maintain high standards of accuracy, compliance and customer service. Use systems, automation and technology effectively to manage workload and support process improvement.About You Experience in a busy, process-driven or regulated environment. Background in claims handling, mortgage administration, underwriting, insurance, financial services, legal services or professional services would be highly relevant. Comfortable managing a high caseload while maintaining excellent attention to detail. Confident reviewing documentation, investigating discrepancies and working with detailed case information. You do not need to be a data analyst or have advanced technical-data skills; you do need to be comfortable applying structured processes and making accurate decisions within a regulated framework. Strong numerical ability, organisational skills and clear communication. Motivated to build a long-term career in financial services.If you’re looking for a role where your judgement, organisation and attention to detail can support genuinely important customer decisions - while building a career in a business that is growing fast. Contact Fintelligent for a confidential discussion, even if your CV is not fully up to date. AW_FIN

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,200+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023, 2024 & 2025), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team. At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,200+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023, 2024 & 2025), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team. Provide high-quality, customer-focused 1st and 2nd line IT support to users across the organisation globally. Act as a primary point of contact for technical issues, service requests, access queries and workplace technology support. Own incidents and service requests from initial logging through to resolution or effective escalation, working within agreed ITIL processes, service levels, security controls and delegated authority. Investigate and resolve issues within the role’s 1st and 2nd line scope, escalating matters requiring specialist expertise to the appropriate Application, Platform, Infrastructure, Network, Security, Identity, Project or supplier support team. The role is hands-on and requires a strong technical foundation, sound judgement, clear communication and a proactive approach to problem-solving. The analyst will contribute to continual service improvement, automation, self-service and the responsible use of approved AI-enabled support tools. • Provide customer-focused 1st and 2nd line IT support across agreed service channels., • Log, categorise, prioritise and manage incidents, service requests and access queries in line with ITIL processes., • Own tickets through to resolution or effective escalation, meeting agreed SLA and OLA targets while maintaining accurate records and proactive communication., • Diagnose and resolve issues across Windows, Microsoft 365, Entra ID/Active Directory, Intune, MFA, VPN, network connectivity, devices and business applications., • Complete approved access, joiner, mover and leaver activities, device provisioning, asset management and onboarding/offboarding tasks securely and accurately., • Escalate issues requiring specialist expertise to the appropriate Application, Platform, Infrastructure, Network, Security, Identity, Project or supplier support team, retaining responsibility for ticket progression and user communication., • Contribute to problem, change and major incident activities, including investigation, testing, deployment support, technical documentation and early-life support., • Apply least-privilege, data protection and information security requirements, escalating suspected security incidents or control exceptions promptly., • Create and maintain high-quality knowledge articles, support guides and self-service content, and provide user guidance or training where required., • Identify opportunities to improve automation, self-service and support efficiency, using approved AI tools responsibly and in accordance with company policy., • Contribute to service improvement, supplier liaison, backlog reduction, ticket quality and customer satisfaction., • Support the achievement of agreed service measures, including SLA/OLA performance, first-contact resolution, customer satisfaction and accurate service records., • Work flexibly within agreed service hours, shift arrangements and out-of-hours support requirements., • ITIL 4 Foundation certification, or equivalent knowledge and practical experience of ITIL service management principles., • Demonstrable experience providing technical support in an IT Service Desk, IT Support or similar technology support environment., • Demonstrable customer service experience, with the ability to communicate clearly and professionally with users., • Relevant Microsoft certification, such as Microsoft 365, Endpoint/Intune, Azure or Identity-related certification., • Relevant Service Management or technical certification, such as SDI Service Desk Analyst, CompTIA A+, CompTIA Network+ or an equivalent qualification., • Competitive salary + annual bonus, • Flexible hybrid working, • Career development opportunities, • 25 days holiday (increasing to 28 after 5 years), • Enhanced Maternity/Paternity pay, • 1 day paid charity day, • Company events and incentives, • 3x salary death in service benefit, • Pension scheme, • Private Medical Insurance or Healthcare Cash Plan, • Free breakfast and beverages Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process and will make every effort to accommodate reasonable adjustments where required. We believe diverse perspectives strengthen our team and encourage all to apply. For more information about this role – and others – at Travel Counsellors, please do not hesitate to contact the Talent Acquisition team at #J-18808-Ljbffr

Before making an application, please browse all graduate opportunities available as we will only accept one application per candidate.Once you have made an application you will not be able to make changes to your selection or make a new application.The exception is if we open new vacancies in the new year.We will close for applications on Friday 16th October, with in-person assessment centres being held during the first week of December across four locations - further details in application form.Application process • Online strengths-based assessment, • Application formCVs and cover letters are not required as part of the application process. Candidates will be assessed through a short motivation-based online interview, followed by half-day in-person assessment centre.Start your career with a global, employee-owned consultancy where your work can make a real difference. At Mott MacDonald, you'll work alongside experts, contribute to meaningful projects, and have the support, learning opportunities, and experience needed to grow your career from day one. Job DescriptionAt Mott MacDonald, we believe in transforming challenges into opportunities. Our Strategic Advisory portfolio is built on a bold vision: to partner with clients in navigating complex organisational landscapes and delivering transformational change that creates real, measurable benefits. We go beyond capital project delivery—we shape futures. Join a dynamic, diverse, and ambitious team where your voice matters, your growth is championed, and your wellbeing is prioritised. We foster a culture of trust, transparency, and inclusion, where every individual is empowered to thrive and contribute to a shared purpose: improving society through innovative, sustainable solutions. Your RoleAs a Graduate Analyst, working within social impact and social value, you’ll be part of a passionate team driving positive social impact across the built environment. You’ll support global projects that deliver positive social impact, support equity and inclusion, drive community benefit, and deliver wider social value - collaborating across sectors such as transport, water, energy, buildings and infrastructure investment. This is more than a graduate role - it’s a launchpad for a purpose-driven career where you’ll grow, innovate, and make a difference. Why Join Us? • Inclusive culture that celebrates diversity and values every perspective, • Supportive environment with mentorship, wellbeing initiatives, and flexible working, • Opportunities for growth through structured development and meaningful work, • Collaborative teams that foster innovation and build lasting relationships, • Purpose-led projects that deliver positive social and environmental outcomes Candidate SpecificationAt Mott MacDonald, we’re looking for curious, motivated graduates who want to make a real difference. Join our purpose-driven team where your ideas matter, your growth is supported, and your work enhances the world we live in. To be eligible for this opportunity, you will have less than 12 months’ relevant experience(excluding placements) and have a minimum of a bachelor’s degree (obtained no earlier than 2024) or expected to achieve one of the following degree disciplines, or a similar subject: • Social Science, • Environmental Management, • Humanities, • Planning or Transport Planning What You’ll BringWe’re looking for graduates who are curious, collaborative, and committed to creating a better world. You’ll have understanding and awareness of at least one of the following: • Social and community impact, • Equity, diversity and inclusion, • Accessibility and inclusive design, • Social value You’ll also ideally have: • Familiarity with data analytics and digital technologies, • A methodical and proactive approach to problem-solving, • Strong verbal and written communication skills, • A passion for teamwork, integrity, and continuous learning UK ImmigrationMott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. Our ethos is to develop, train and retain our graduates and therefore we are looking for a long-term relationship with our graduates. For this reason, we cannot accept applications from candidates who would be working under the Graduate visa route or other time-limited visas, (irrespective of visa duration), due to their temporary nature and the requirement for sponsorship under the Skilled Worker route in future. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. AI UsageAt Mott MacDonald, we see the value AI can bring, but we take a people-first approach to hiring. While AI tools can help candidates prepare and build confidence, every application and hiring decision is reviewed by our recruitment and hiring teams. We encourage the responsible use of AI while ensuring we get to know the real person behind the application. AccessibilityWe want you to feel supported and able to perform at your best throughout our recruitment process. If there is anything we can do to make applying or interviewing with us more accessible, please contact us at and we'll be happy to discuss how we can help. About Your DevelopmentA graduate position should be more than just a job. We know this and so do you. That’s why with our graduate roles we aim to give you the experience and technical knowledge you need to progress your career. From the moment you join us, you’ll receive the training you need. You will be assigned a mentor, who will guide you to meet the objectives of your professional training needs. You will join our three-year early careers soft skills development programme – Accelerating your Future, which is designed to give you the skills and tools necessary for a long-lasting successful career here at Mott MacDonald. Our social sideBeing part of Mott MacDonald means more than just work; there’s a huge range of fun and exciting things that you can get involved in. From the moment you join us, you’ll have the opportunity to expand your social and professional network, whether it’s meeting other graduates or joining forces with other members of staff from around the company at our annual sports day. Each of our offices have a sports and social committee which will give you the chance to be part of a variety of sports, social and charity events. We’re committed to promoting a strong culture of social responsibility and encourage our staff to play active roles in the local community. It's worth noting that sports and social committees tend to vary from office to office, so as well as getting involved in what’s already on offer, don’t be afraid to suggest new events or initiatives that you think could be a great addition. It doesn’t stop there. From your first day, you’ll have access to Perks at Work, giving you discounts on cinema tickets, travel, utilities and much more, helping you make the most of our employee benefits. Agile workingAt Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well-being, flexibility, and trust. Equality, diversity, and inclusionWe put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. We offer some fantastic benefits including:Financial wellbeing • Biannual salary reviews: We believe hard work should be recognised and rewarded. To support your development and progression, you'll be eligible for salary reviews twice a year during your first three years with us, subject to successfully completing your probation period., • We match employee pension contributions between 4.5% and 7%., • Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary., • Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury., • Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing., • As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Employee Ownership • Our employee ownership model means no external investors, just us, creating a culture of shared success., • Our employees have a stake and a voice in our business, giving them a direct connection to our success through our personal and group performance bonuses., • As your career grows, so does your stake, recognising your long-term impact and contribution., • Your voice matters, with the opportunity to connect directly with senior leadership through formal channels to help shape our future., • For our senior roles you will have a direct pathway towards ownership from day one. Health and wellbeing • Private medical insurance for all UK colleagues., • Health cash plan to support you with every day health costs and treatments., • Access to Peppy, providing free support from menopause experts for all UK colleagues., • A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family., • Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Lifestyle • 33 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme., • 10 days additional paid leave for Armed Forces Reservists and Cadet Force Adult Volunteers., • Holiday entitlement increased to a minimum of 35 days after 5 years’ service., • Variety of employee saving schemes and discounts from high-street retailers. Enhanced family and carers leave • Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave., • Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay., • Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid., • We offer policies and dedicated support to help military families balance service life with career and wellbeing. Learning and development • Primary annual professional institution subscription., • A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options. Networks, communities, and social outcomes • Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities., • We are proud signatories of the Armed Forces Covenant and Gold Award holders in the MOD Employer Recognition Scheme, supported by our dedicated internal Armed Forces Network., • Make a difference within our communities through our social outcomes. Location(s): Birmingham, GB Manchester, GB London, GB Contract Type: Permanent Work Pattern: Full Time Market: Various Discipline: Consultancy Job Ref: 17254 #J-18808-Ljbffr

TRUPCR Europe Limited (a subsidiary of 3B BlackBio Biotech India Ltd.) is a global leader in molecular diagnostics, with more than a decade of innovation, advanced R&D, and a rapidly expanding international footprint. Our mission is simple: deliver accurate, reliable, and accessible diagnostic solutions that support patient care worldwide. With a BSI-certified ISO 13485:2016 Quality Management System, GMP compliance, and a portfolio of 100+ CE‑marked assays under the TRUPCR® brand, our products are trusted by clinical laboratories across Europe, India, and global markets. Following our integration into the Coris BioConcept group, we are entering a major phase of growth across PCR‑based and rapid diagnostics—making this the perfect time to join our dynamic, fast‑paced, and supportive team. We’re seeking a methodical, detail‑oriented Scientist to join our manufacturing and quality operations team. You’ll play a vital role in producing and quality‑controlling our IVD qPCR kits—ensuring they meet stringent performance and regulatory standards under ISO 13485 and IVDR. This is a hands‑on lab‑based role ideal for someone who thrives in a structured, quality‑driven environment and wants exposure to end‑to‑end IVD manufacturing, regulatory compliance, and international distribution. • Manufacture IVD qPCR kits, including dispensing, aliquoting, labelling, capping, and packing., • Ensure accuracy and consistency across all production processes., • Perform QC testing and verification runs on qPCR kits., • Complete batch documentation in accordance with ISO 13485 and IVDR‑aligned procedures., • Maintain high standards of traceability, record‑keeping, and GMP practices., • Support nonconformance investigations, CAPA actions, and equipment maintenance/calibration., • Assist with shipment preparation for distributors and laboratories across Europe., • Support inventory management of raw materials, reagents, and finished goods., • B.Sc. in a Life Science discipline (e.g., Molecular Biology, Biomedical Science, Biotechnology)., • Practical hands‑on experience with qPCR assays., • Excellent pipetting skills and clean lab technique., • High accuracy, attention to detail, and strong documentation habits., • Ability to manage workload, follow SOPs, and prioritise effectively., • A proactive, positive, and solutions‑driven attitude., • Strong communication and organisational skills., • Self‑starter and excellent time management and planning., • Experience working within an ISO 13485 Quality Management System., • Familiarity with IVD manufacturing or IVDR‑related processes., • Experience with liquid‑handling automation., • Experience writing SOPs, technical reports, or QC documentation., • Company pension., • Sick pay., • Regular company events & team socials., • Opportunities for career progression within a high‑growth diagnostics group., • A collaborative, diverse, and supportive workplace culture. If you’re passionate about molecular diagnostics, thrive in a quality‑driven lab environment, and want to build a meaningful career in a global healthcare company — we’d love to hear from you. Apply now and help us shape the future of diagnostics. Entry level Full‑time Research, Analyst, and Information Technology #J-18808-Ljbffr

Lancesoft is actively conducting direct walk-ins and virtual interviews for Customer Support Executive - Inbound Call Center & Voice Process (Whitefield) (International Voice Process (US/UK Customer Support)) located in Whitefield, Bengaluru, Karnataka . Both enthusiastic freshers and experienced customer care executives seeking career growth and stable daytime/rotational shifts are encouraged to apply. As part of our customer success team at Lancesoft, you will serve as the first point of contact for domestic and international clients, resolving product inquiries, managing service requests, updating CRM databases, and delivering world-class customer experience with high Customer Satisfaction (CSAT) scores. • Customer Communication: Handle international voice process (us/uk customer support) calls/chats in a courteous, friendly, and professional manner., • Query Resolution: Understand customer concerns, verify account details, troubleshoot queries, and provide accurate first-call resolution (FCR)., • CRM & Ticketing: Accurately log customer interaction details, track open service tickets, and elevate technical issues to respective department leads., • Quality & SLA Standards: Adhere to communication quality benchmarks, maintaining optimal Average Handle Time (AHT) and high customer satisfaction ratings., • Team Collaboration: Coordinate with team leaders, quality auditors, and operations managers to improve daily service delivery., • Education: 12th Pass, Undergraduate, Diploma, or Graduate in any stream (B.Com, B.A, B.Sc, BBA, BCA, B.Tech)., • Experience: 1-3 Years (Freshers with good verbal communication skills and confidence are warmly welcome)., • Language Skills: Good verbal command of English and Hindi (Knowledge of regional languages like Telugu, Tamil, Marathi, or Gujarati is an added advantage)., • Technical Skills: Basic computer operating knowledge, fast typing speed (2030+ WPM), and familiarity with MS Office / CRM portals. Salary Package: 2,00,000 - 3,00,000 P.A. + Attractive Monthly Performance Incentives. Job Type & Shift: Full-Time (Day Shifts / Rotational Shifts with Fixed Offs). • Performance awards,, • Paid training period,, • High internal growth opportunities (IJP) to Quality Analyst / Team Leader roles. 100% Direct Company Hiring. Zero registration or consultancy fees. #J-18808-Ljbffr

Join to apply for the IT Problem & Incident Analyst role at Public Sector Resourcing 2 days ago Be among the first 25 applicants Join to apply for the IT Problem & Incident Analyst role at Public Sector Resourcing On behalf of Network Rail, we are looking for an IT Problem & Incident Analyst for a 12 Month (Inside IR35) contract based Hybrid in Manchester. Join Network Rail’s Digital Data and Technology team to lead investigations into major IT incidents and problems. You’ll Identify, diagnose and eliminate IT incidents that could adversely impact the reputation of the organisation, using the problem management process from the point of detection to permanent resolution. You’ll drive and implement solutions, maintain effective stakeholder communication and minimise the impact of incidents that cannot be prevented. As an IT Problem & Incident Analyst your main responsibilities will be to: • Forge root cause investigations across Network Rail, its Partners and Suppliers arising from serious IT Incidents., • Analyse incident data to identify trends and improvement opportunities; develop insights and recommendations to enhance technology performance and user experience., • Identify and collaborate with the relevant subject matter experts and ITIL functions to uncover root cause analysis and problem resolution., • Develop and monitor corrective action plans in liaison with the Service Desk, Configuration and Change Management functions confirming that the problem has been resolved., • Communicate effectively with key stakeholders regarding system/service status to minimise disruption across Network Rail and the wider rail industry., • Develop and produce management information to highlight problem trends and service issues for Support Managers., • Review other requests for information and new investigations when received or escalated to the Problem Management team; evaluating benefits against resource, priority and establish next steps., • Build strong peer-to-peer relationships within Digital Data and Technology and with Suppliers, ensuring effective communication and escalation of performance issues are documented. Essential: • Foundation Certificate in IT Service Management (ITIL)., • Excellent data analysis and problem solving skills., • Ability to take ownership and solve problems independently., • Capable of absorbing data from various sources and making accurate judgment based decisions., • Skilled in the use of incident and problem management tools for the recording, progressing and reporting incidents., • Proficient in Problem Management and the use of appropriate tools., • Strong communication skills (oral & written), including the ability to translate technical issues for non-technical audiences., • Organised, proactive and deadline-driven., • Effective team player with the ability to influence senior managers. Desirable: • Practitioner Certificate in IT Service Management: Problem Management, • Proficient in Time Management techniques, • Knowledge of Service Management disciplines within the IT arena, • Experience in operational excellence or Lean Six Sigma methodologies Please be aware that this role can only be worked within the UK and not Overseas. Network Rail is an equal opportunity employer and values diversity. They welcome applications from everyone. Disability Confident As a member of the Disability Confident Scheme, Network Rail guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. Armed Forces Covenant Network Rail guarantees to interviewveterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, wewill interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different". • Mid-Senior level, • Contract, • Management and Manufacturing, • Staffing and Recruiting Referrals increase your chances of interviewing at Public Sector Resourcing by 2x Manchester Area, United Kingdom 4 days ago Manchester Area, United Kingdom 2 weeks ago Blackburn, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 3 days ago Daresbury, England, United Kingdom 1 week ago Manchester Area, United Kingdom 1 week ago Manchester Area, United Kingdom 1 week ago Manchester, England, United Kingdom 5 days ago Manchester Area, United Kingdom 1 month ago Manchester, England, United Kingdom 2 weeks ago Manchester Area, United Kingdom 6 days ago Manchester, England, United Kingdom 1 month ago Manchester Area, United Kingdom 1 week ago Manchester, England, United Kingdom 2 weeks ago Manchester Area, United Kingdom 3 weeks ago Manchester, England, United Kingdom 6 days ago Manchester, England, United Kingdom 3 days ago Manchester, England, United Kingdom 3 days ago We’re unlocking community knowledge in a new way. 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Get AI-powered advice on this job and more exclusive features. Direct message the job poster from PeopleGenius This is a remote role, preference being someone based in the North West of England and able to come to the South Manchester area sporadically for meetings etc…. This role would suit someone who has solid front and back end development experience, our clients are agnostic on tech and background – more about personality and quality of experience. The Client: SaaS Platform with outstanding uptake in the Education sector, a start-up environment driven my meritocracy with some highly cerebral colleagues. Currently a team of six, growth will be organic and it’s expected this role holder will the experience and skills to come in as technical lead. Flexible, dynsmic and thoroughly modern in terms of how the team work This will be the first Senior engineering hire within the Business, working alongside the Directors on developing the platform which has upwards of 2500 users. We’re looking for a product-minded developer to work closely with the Head of Engineering and Product Lead to break down Business & User problems to collaboratively find solutions and deliver high-quality code. Your insights and solutions will be required. Zero red tape in an agile and forward thinking team. • Solid development experience – you understand how web apps are built, shipped maintained and iterated on features, understanding quality and delivery, • > 4 years’ experience in an Engineering team, having solved problems collaboratively and not solely as an independent dev, • You’ll have worked in large teams on complex problems, • Ruby on Rails, vue.js and Typescript would be highly beneficial – though not a hard requirement….. A full role profile is available on request – we can bring this to life on a call and talk openly about the position, the interview process and your suitability for the role. Please contact any of the team at PeopleGenius for more information….. Keywords: Web Developer, Full Stack Engineer, Developer, RoR, Ruby on Rails, Full Stack, Vue.js, web Dev, developer, back end developer, SQL, Typescript, Java, JS, web developer • Associate, • Full-time, • Information Technology and Analyst, • Software Development, IT Services and IT Consulting, and IT System Custom Software Development #J-18808-Ljbffr

TNEI Services Ltd in Manchester is seeking an experienced IT Business Analyst to lead a critical systems transformation. This role bridges business needs with technical design across multiple initiatives. You will own the replacement of an in‑house CRM/HRMS/Project Accounting system with a scalabl

Omnes Healthcare Limited is seeking an IT Support Analyst to join our NHS-focused IT team. The successful candidate will provide end-user support, diagnose and resolve technical issues, and help maintain IT infrastructure across multiple sites. This hybrid role combines on-site and remote work, with

Applicants should have a Bachelor's degree in Computer Science or IT, paired with relevant technical certifications and experience in IT support. A leading fluid technology company seeks an Information Technology Support Analyst to join their IT Operations team in Manchester. The ideal candidate wil

Senior Business Analyst - Azure Migration & HR/Finance Systems (Contractor). We're looking for an experienced Business Analyst to join a major UK consumer brand's Digital Engineering function. Capture business requirements, run technical analysis of current applications and review current business p

Morson Group is partnering with a leading digital consultancy to recruit a GA4 Performance Analyst for a Central Government delivery team. The role demands strong GA4 and SQL capabilities, experience with public sector projects, and the ability to communicate complex data to non-technical stakeholde

Manchester or Leeds (Hybrid - 2/3 Days per Week in Office).An exciting opportunity has arisen for a HR Data & Systems Analyst to join a highly technical, in-house HR Systems and Analytics team within a leading professional services organisation.Sitting between the HR Systems and Data & Insights func

The IT Infrastructure Analyst is a senior technical role within the Technical Services team, responsible for maintaining, securing and continually improving Omnes Healthcare’s IT infrastructure across cloud and on-premises environments. Working closely with the Senior Technical Services, Service O

Provide application monitoring and support to internal technical and non-technical teams, Client Support, external third-party application support groups, and users of BNY Pershing hosted applications. Senior Associate, Production Services Application Support Analyst. Collaborate with Engineering, b

Manchester is seeking a Technical ServiceDesk Analyst to join our on-site team. You will provide first-line technical support for electronics/AV/IT equipment and deliver professional, calm service desk communication. You will triage tickets, perform structured troubleshooting, document steps, and co

Opus Recruitment Solutions Limited is seeking an experienced freelance Technical Business Analyst (SFIA4) to support a major UK Public Sector digital transformation.

In this fully remote role, you will leverage your expertise in software architecture and backend frameworks to translate business objectives into actionable technical features. This role offers the opportunity to contribute to meaningful projects while working in a dynamic environment that values ad

Working with stakeholders to maximise value from data, analytics and AI initiatives. A leading professional service and technology consultancy is seeking a Technical Business Analyst to join its growing AI, Data and Digital Solutions team. Eliciting, analysing and documenting business, functional an

Case Management System Developer £35,000 to £50,000 basic salary per annum plus benefits including hybrid working, flexible hours, 25 days' holiday, option to buy or sell holiday, Medicash, discretionary bonus, excellent training and development opportunities, and more. Our client, a leading UK law firm recognised as one of the best companies to work for in the country, is looking for a Case Management System Developer to join its technology team on a permanent basis. This is a great opportunity for a Case Management System Developer with experience developing, configuring or enhancing legal case management systems who wants to join a highly regarded professional services firm with excellent culture, benefits and long-term career prospects. You will play a key role in developing and improving the firm's case management system, with a focus on workflow configuration, forms, templates, automations, testing and ongoing system enhancements. The role will involve working closely with users across the business, understanding what they need from the system and turning those requirements into practical improvements. The successful Case Management System Developer will be working with Clio Operate, but previous experience with this specific platform is not essential. Applications are welcomed from candidates with experience of any legal case management, workflow or low-code platform, such as Proclaim, Visualfiles, Mattersphere, or similar. Key skills and experience: Experience developing, configuring or supporting a legal case management system Experience working with workflows, forms, templates, automations or system enhancements Ability to understand user requirements and translate them into practical system changes Strong communication skills and confidence speaking with non-technical users Good organisation, planning and time management skills A positive, proactive approach and willingness to learn new systems This would suit a Case Management Developer, Legal Applications Analyst, Proclaim Developer, Workflow Developer, Legal Systems Developer or similar legal technology professional who enjoys building and improving systems that help people work more effectively. The firm offers a supportive working environment, strong work-life balance, excellent benefits and genuine opportunities for training and development. If you are interested, please click the “apply now” button. Add me on Linked In to stay up to date with new opportunities - search “Ollie Cottrill” and you will easily find me. Coaction Recruitment Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. TPBN1_UKTJ

Finance Systems Analyst - Permanent - Manchester (Hybrid) A fantastic opportunity has arisen for a Finance Systems Support Analyst to support, maintain and develop key financial systems and applications. The role will focus on application support, reporting, system improvements and supporting finance users. Key Responsibilities Administer, maintain, support and develop finance systems and applications. Maintain existing reports and design and develop new reports. Provide financial application support and training to end users. Work with stakeholders to advise on the use and structure of financial systems and applications. Maintain user, technical and system documentation. Support system upgrades, enhancements and reporting improvements to increase efficiency and minimise risk. Ensure appropriate regulatory, governance and system compliance. Key Experience Essential experience with Unit4, Microsoft Dynamics GP, GP reports and Microsoft reporting tools. Experience supporting finance users and delivering application support. Strong SQL and SQL Server Reporting Services (SSRS) report design and development skills. Ability to manage priorities and deliver work to agreed deadlines. Strong communication and influencing skills. Knowledge of SSIS/ETL, SQL Server Data Tools, SQL Server data warehousing, Excel BI add-ons and SharePoint is desirable. Experience maintaining or developing custom applications and integrations with Microsoft Dynamics GP is desirable. Housing sector experience and relevant technical qualifications or accreditations are desirable. Finance Systems Analyst - Permanent - Manchester (Hybrid) In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business TPBN1_UKTJ

Job Title: Asbestos Surveyor Location: Dartford, Kent. Salary / Benefits £30k - £42k + Training + Benefits Friendly and professional asbestos consultancy, with offices across the UK, are currently recruiting for an experienced asbestos surveyor to join their South East team. The successful candidate will be traveling across the Kent / Essex / London area, undertaking the full range of asbestos surveying duties to a range of public and private sector client sites. This is a good opportunity to join a privately owned UKAS Consultancy, with a family feel, who can offer regional contracts and structured training plans. Successful candidate will be traveling across the London and southern counties and locations considered include (but not limited to); Dartford, Bromley, Erith, Bexleyheath, Swanley, Orpington, Sidcup, Rochester, Sevenoaks, Royal Tunbridge Wells, Croydon, Rainham, Dagenham, Grays, Tilbury, Dagenham, Barking, Hornchurch, Romford, London. Experience: • BOHS P402 or equivalent RSPH qualification., • Experience undertaking asbestos surveying duties., • Confident in using hand held tablets and associated software., • Good working knowledge of HSG 264., • Good client facing skill with the ability to communicate technical information effectively., • Full driving License., • Good attention to detail. The Role: • Undertake Management, Refurbishment, Demolition and Reinspection surveys to Domestic, Commercial & Industrial properties & sites., • Collecting site data using TEAMS / TRACKER software., • Producing accurate, comprehensive asbestos reports., • Answering technical queries and providing specialist consultancy advice to clients. Alternative Job Title: Asbestos Surveyor, Asbestos Analyst, Surveyor / Analyst, Dual Trained Asbestos Surveyor / Analyst, Asbestos Consultant. Future Select are the leading market supplier for recruitment in the Asbestos industry; we work with the best clients and candidates and supply the majority of permanent jobs in the asbestos market. We have a large dedicated team, with over 25 years combined industry experience within Asbestos recruitment specifically geared to dealing with Asbestos Surveyors/Analysts/Lab Technicians, Administrators, Project/Regional /Technical/Quality/Training/Sales Managers through to Director Levels for both Consultancy & Removal. We have intrinsic knowledge of the market place, as well as respecting candidates/clients confidentiality in this close knit market sector. We are also interested in anyone with p401/p402/p403/p404/p404 or S301/CCP. We are inundated with applications, we will endeavour to get back in touch, however if you have applied to Future Select and you have not heard from us after a week, on this occasion, you will not have been successful.Your details will be saved on our system and you will be contacted in the future if a vacancy matches your skills. Future Select Copyright 2026 JBRP1_UKTJ

Key requirementsExperience as a market analyst within automotive, electronics manufacturing or related technical industriesCompetent user of Microsoft and BI tools, plus AI tools for research and reportingAbility to build and de

Principal Pricing Analyst (Commercial Insurance). Are you ready to use your technical expertise to shape pricing strategies? At Markerstudy, we're on a mission to redefine how we deliver value to our customers and the business. This is your opportunity to join our Pricing team and play a key role in

Seeking an experienced Senior Cyber Operations Analyst for a Blue Team, focusing on modern security operations, technical analysis, engineering, and coding.

Field Network Analyst needed to support and maintain network and telephony infrastructure across 211 sites.Responsibilities include technical support, fault diagnostics, and project assistance.

Principal Pricing Analyst (Commercial Insurance). Are you ready to use your technical expertise to shape pricing strategies? At Markerstudy, we're on a mission to redefine how we deliver value to our customers and the business. This is your opportunity to join our Pricing team and play a key role in

We are seeking an analytical and detail-oriented Data & Reporting Analyst with strong SQL and technical consulting skills to support and enhance our finance and accounting software solutions for small to medium-sized businesses.

Other suitable skills and experience includes IT Infrastructure Engineer, Senior IT Support Engineer, 3rd Line Support Engineer, Technical Services Manager, IT Operations Engineer, Microsoft 365 Engineer, Infrastructure Support Analyst, Systems Administrator, IT Manager, Network and Infrastructure E

Infrastructure Analyst Liverpool or Manchester | Hybrid, 2 Days On-Site £50,000 An experienced Infrastructure Analyst is required for our legal client as they continue an ambitious technology transformation and infrastructure modernisation programme. This is an excellent opportunity to join a collaborative infrastructure team supporting a modern technology estate across the UK and internationally. You'll work across a mix of BAU, infrastructure projects and cloud adoption initiatives, with exposure to technologies including Microsoft Azure, VMware, Software Defined WAN and SaaS/IaaS platforms. The role would suit an Infrastructure Analyst or Infrastructure Engineer who enjoys remaining hands-on technically but also wants the opportunity to take ownership of technical delivery, contribute to projects and work with new and emerging technologies. Key Responsibilities Support the delivery, maintenance and continuous improvement of infrastructure services Provide technical expertise throughout the project lifecycle, from initial requirements and implementation through to BAU support Troubleshoot complex infrastructure issues and act as an escalation point Support Disaster Recovery and High Availability solutions Work collaboratively with Infrastructure, Architecture, Project Management and Service Desk teams Contribute to infrastructure transformation and service improvement initiatives Create and maintain technical documentation, test plans and recovery procedures Support knowledge transfer across the wider IT function.Essential Skills Strong VMware administration and maintenance experience Microsoft Azure, including Entra ID and application configuration Windows Server 2016, 2019 and 2022 Active Directory, DNS, DHCP and Sites & Services Windows file services, including DFSR Disaster Recovery and High Availability technologies Networking fundamentals, including routing and troubleshooting Monitoring technologies such as SolarWinds, SNMP or similar Strong infrastructure troubleshooting and problem-solving skills Desirable Skills Experience across any of the following would be beneficial: Microsoft 365, including Exchange Online, Teams and Intune Azure Virtual Machines SSO, MFA and SAML Hyper-V FortiGate, Zscaler or Aruba Mimecast PowerShell and infrastructure automation ITIL Foundation Microsoft certifications including AZ-900, AZ-104 or AZ-700 An interest in Cyber Security Legal applications such as iManage, Aderant, BigHand or SharedoYou won't be expected to be an expert across every technology. The team has a broad and evolving technology stack and is looking for someone with strong core infrastructure skills, a willingness to learn and the confidence to take ownership of new technical workstreams. Where possible, training is provided on new and emerging technologies. This is a fantastic opportunity for an Infrastructure Analyst or Infrastructure Engineer looking to join a business investing heavily in modern infrastructure and cloud technologies, while gaining exposure to a varied mix of BAU, transformation and project work

2nd Line IT Support Engineer Manchester | Office-based Are you a technically strong 2nd Line IT Support Engineer looking for a role where you'll have genuine ownership of technical issues and play an active part in infrastructure change? We're looking for an experienced 2nd Line IT Support Engineer to join an established IT team supporting approximately 500 employees across a national branch network. This is a hands-on technical role and you'll become the primary escalation point for the 1st Line team, while working alongside an existing 2nd Line Technician on infrastructure support and change projects. We're looking for someone who can combine strong engineering ability with excellent customer service - someone who can investigate root causes, understand the wider impact of an issue and implement solutions properly. The Role As a 2nd Line IT Support Engineer, you'll be responsible for: Acting as the primary technical escalation point for 1st Line IT Support. Diagnosing and resolving complex 2nd Line infrastructure and end-user issues. Supporting and administering Microsoft 365 and Exchange Online. Providing VMware VDI support across a branch estate supporting approximately 240 users. Supporting and managing network infrastructure, including firewalls and switches. Working with Palo Alto perimeter security and Juniper networking technologies. Supporting the wider Microsoft-first infrastructure environment. Working with technologies including Intune, Autopilot, Entra ID and NinjaOne. Supporting backup and infrastructure technologies, including Veeam. Investigating recurring issues and identifying root causes rather than relying on temporary fixes. Working alongside the existing 2nd Line Technician to provide effective technical support. Participating in infrastructure projects and technology improvements. Working within formal change-control processes. Maintaining accurate technical documentation. Supporting the ongoing IT transformation programme. Ensuring solutions are implemented securely and in line with organisational policies. The Technical Environment You'll be working across a modern Microsoft-first infrastructure, including: Microsoft 365 | Exchange Online | Entra ID | Intune | Autopilot | NinjaOne | VMware VDI | Palo Alto | Juniper | Veeam | Keeper The branch VDI environment currently supports approximately 240 users, while the wider organisation has around 500 employees. This is therefore an excellent opportunity for someone who wants exposure to a broad infrastructure environment rather than a narrow desktop-support position. About You We're looking for a technically capable 2nd Line Engineer who enjoys getting to the bottom of difficult problems. You should have demonstrable hands-on experience in areas such as: Microsoft 365 administration. Exchange Online. Entra ID / Active Directory. Intune and device management. Windows infrastructure and desktop support. VMware / VDI environments. Networking and troubleshooting. Firewall and switch administration. Backup technologies. Infrastructure troubleshooting and problem management. Experience with Palo Alto, Juniper, Veeam, NinjaOne and Autopilot would be highly advantageous. You don't need to be an expert in every technology listed, but you must be able to demonstrate genuine hands-on technical depth in the relevant areas. Customer Service Matters Technical ability is only half of the role. We're looking for someone who understands that IT support is ultimately a service function. You should be: Calm and composed under pressure. Approachable and professional. Comfortable supporting non-technical users. Able to explain complex technical issues clearly. Patient and solutions-focused. Someone who takes ownership rather than simply passing problems on. Committed to resolving issues properly and preventing them from recurring. Think Apple Genius Bar standards of customer care, combined with the technical ability of an infrastructure engineer. Desirable ITIL knowledge or certification. Familiarity with ISO 27001. Previous experience working within a regulated environment. Strong understanding of incident, problem and change management. Experience working within formal change-control processes. Experience contributing to infrastructure transformation projects. The Environment The organisation operates within a regulated environment, so security, documentation and change discipline are important parts of the role. You'll be based in Manchester, working alongside an established IT team and an existing 2nd Line Technician. The Recruitment Process We take technical competence seriously. The recruitment process includes a practical technical assessment, giving candidates the opportunity to demonstrate how they actually approach technical problems. We aren't looking for people who simply interview well. We want to see how you work. Candidates will be assessed on both technical capability and their approach to service and problem resolution. What We're Looking For Non-negotiables include: Excellent written and verbal communication. Proven 2nd Line technical competence. Strong customer service skills, supported by concrete examples or references. A stable and explainable employment history. Experience working within structured processes. A strong information-security mindset. The ability to work within controlled change processes. A genuine approach to diagnosing and resolving technical problems. If you're a strong 2nd Line IT Support Engineer who wants to work across Microsoft 365, infrastructure, networking and VDI while playing a key role in an organisation's IT transformation, we'd like to hear from you. Interested? Please Click Apply Now! 2nd Line IT Support Analyst - Manchester

An exciting opportunity has arisen for an experienced Business Systems Analyst to join a growing digital and technology team. This role is ideal for someone who enjoys working in an Agile environment, collaborating with a range of stakeholders, and delivering innovative digital solutions that improve user experience and business performance. As part of a multidisciplinary software development team, you will play a key role in enhancing and maintaining a web and digital platform ecosystem. You will be responsible for gathering and analysing requirements, translating business needs into technical solutions, and supporting the delivery of system enhancements and new functionality. Key Responsibilities Lead business analysis activities within Agile software delivery projects. Gather, analyse and document business and system requirements using a range of techniques. Translate requirements into user stories and acceptance criteria. Create and maintain process maps, system flows and solution documentation. Work closely with developers, testers, product owners and business stakeholders to design effective solutions. Support system, integration and user acceptance testing activities. Assist with change implementation, go-live planning and user adoption. Build strong relationships with stakeholders and provide ongoing business support. Contribute to project planning, continuous improvement initiatives and best practice development.Essential Skills & Experience Experience delivering digital solutions within a CMS or website environment. Understanding of UX principles and web accessibility standards. Strong knowledge of Agile methodologies, particularly Scrum, with an appreciation of Waterfall delivery methods. Proven experience gathering requirements through workshops, interviews and stakeholder engagement. Ability to produce clear documentation, including user stories, process maps, business requirements and training materials. Experience analysing and documenting current and future state processes. Understanding of software testing lifecycles, including System Testing, SIT and UAT. Excellent communication, stakeholder management and problem-solving skills. Strong organisational and project coordination abilities. Customer-focused approach with a commitment to delivering high-quality outcomes.Desirable Experience working with Sitecore or similar CMS platforms. Business Analysis or Agile Business Analysis certification. Experience within a regulated or public-sector environment. Degree-level qualification or equivalent professional experience.This is an excellent opportunity to join a collaborative team focused on innovation, continuous improvement and delivering impactful digital services

Middle Office Analyst Location: City Centre, Manchester Contract Type: 12 Months ( 4 days onsite ) Our client, a leading financial institution, is seeking a dedicated Middle Office Analyst to join their dynamic team in the heart of Manchester. This is an exciting opportunity to play a vital role in ensuring seamless operations within the middle office function of the organisation. If you thrive in a fast-paced environment and have a keen eye for detail, this role is tailor-made for you! Key Responsibilities: • Perform crucial collateral administrative duties for middle office clients, encompassing: - Reconciliation of traded positions - Margin call, margin movement, and margin settlement - Issue and dispute resolution Complete reconciliation for collateral clients, including unmatched and failed cash/trade activity. This will involve direct engagement with clients and brokers to ensure timely investigation and resolution. Support clients in overseeing and monitoring collateral activity, ensuring appropriate follow-up and escalation when required. Prepare and provide accurate reporting in line with broker and client requirements. Serve as a primary point of contact for clients, responding to queries in a professional, timely, and service-focused manner. Investigate, manage, and resolve complex lending-related and trade-related queries, exceptions, and operational issues. Contribute to a culture of continuous improvement by identifying opportunities to enhance processes, controls, and overall team performance. Participate in ongoing training and development activities to maintain technical knowledge and strengthen capability, ensuring the team operates at peak effectiveness. Candidate Profile: The ideal candidate will possess: A strong background in financial services, particularly in middle office operations. Excellent analytical and problem-solving skills, with the ability to manage complex issues effectively. Exceptional communication skills, both written and verbal, with a focus on client service. A proactive approach to identifying and implementing process improvements. The ability to work collaboratively in a team-oriented environment while also being self-motivated. What's in it for You? Opportunity to work in a vibrant city centre location, with easy access to local amenities. Gain valuable experience within a prestigious financial institution, enhancing your professional skill set. Collaborate with a talented team that values innovation and excellence. A supportive environment fostering continuous learning and development.If you are ready to take on this exciting challenge and contribute to the success of our client, apply today! This temporary position offers a fantastic opportunity to showcase your talents and make a significant impact within the organisation. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you

IT Analyst – Manchester 35 hours per week | Rotating shifts | Paid overtime available Salary up to £40,000 + benefits Office-based with the option of 1 day a week to work from home We are delighted to be partnering with a well-established and highly regarded law firm in their search for an IT Analyst to join their Service Team. This is an excellent opportunity for a customer-focused IT professional to play a key role in delivering high-quality technical support within a professional services environment. The Role Reporting to the IT Service Manager, you will act as a primary point of contact for colleagues across the firm, handling support queries via phone, email and in person, all managed through a service desk system and aligned to agreed SLAs and KPIs. You will provide day-to-day technical support while also contributing to wider IT initiatives and project work when required. The successful candidate will take full ownership of assigned tickets, ensuring timely resolution or appropriate escalation, and maintaining high service standards throughout. Key Responsibilities Deliver responsive, high-quality technical support across a broad technology landscape Diagnose and resolve hardware, software and application-related issues Manage incidents and service requests through to completion within agreed timeframes Undertake user and server administration tasks Support and guide colleagues within the IT team where appropriate Assist with ongoing IT improvement projects The role is primarily based in Manchester, with occasional travel to the firm’s Liverpool and London offices as required. Technical Environment You will support and maintain a range of technologies, including: Windows Desktop environments and Windows Server Citrix Desktop PCs and laptops Mobile devices Printers and peripheral devices Microsoft 365 and Microsoft Office applications (Outlook, Teams, Word, Excel) Active Directory (user configuration and management) Local area networking, including basic cabling and patching to switches There will also be opportunities to develop expertise in core legal systems such as iManage and Proclaim. Working Hours & Benefits 35 hours per week, Monday to Friday Rotational shifts between 08:00 and 18:00 Participation in a paid out-of-hours support rota Exposure to project work and ongoing professional development About You We are seeking someone with at least one year of hands-on IT support experience within a professional services setting. You will be confident working in a structured, SLA-driven environment and comfortable balancing competing priorities. Key attributes and experience include: Strong customer service skills across phone, face-to-face and digital channels A disciplined and organised approach to managing workloads A proactive mindset with a commitment to continuous improvement Excellent troubleshooting and analytical ability High attention to detail Team-oriented with the ability to collaborate effectively Understanding of data protection and confidentiality requirements Awareness of Microsoft 365 and current industry technologies Qualifications Formal IT certifications such as MCSA or multiple MCPs would be highly advantageous. Candidates working towards entry-level qualifications such as CompTIA A+, MSDST, ITIL Foundation or similar are also encouraged to apply

SIAM Capacity Analyst - Manchester £40-42,000 + Benefits SIAM Capacity Analyst - you will be accountable for the monitoring, governance, analysis, and optimisation of service capacity and performance across a multi-supplier environment. Experience Experience in Capacity Management, Service Management, or Service Performance within complex IT environments. Strong understanding of SIAM principles and managing services across multiple suppliers. Ability to analyse capacity, utilisation, performance, and demand data to identify trends, risks, constraints, and optimisation opportunities. Experience producing capacity forecasts, service performance reporting, and presenting insights to technical and business stakeholders. Strong understanding of ITSM practices, particularly Capacity, Incident, Problem, Change, and Service Continuity Management, supported by knowledge of ITIL frameworks.Duties: Own the end-to-end Capacity Management process across a multi-supplier service environment, ensuring service capacity meets current and future business requirements. Monitor, analyse, and report on service capacity, utilisation, performance, trends, risks, and constraints, identifying opportunities for optimisation. Drive proactive capacity planning activities, forecasting demand and ensuring services can support business growth, change, and future requirements. Work with suppliers to investigate capacity-related issues, manage risks, dependencies, bottlenecks, and deliver sustainable performance improvements. Support service design, change, and governance activities by providing capacity planning, performance management, and scalability expertise. Produce capacity reporting, forecasts, dashboards, and service insights while driving continual improvement initiatives focused on capacity optimisation, performance efficiency, and operational excellence