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As a Senior BA working within DWP, you will: • Work on large, complex products or services, or across several products or services simultaneously., • Lead workshops, interviews and focus groups to effectively understand business problems and user needs within large complex products or services., • Communicate effectively across senior technical and business stakeholders, ensuring the understanding of requirements and acceptance criteria is aligned., • Understand the business processes and activities that impact and that are impacted by the product or service whilst developing an understanding of how the product or service aligns with the wider strategy of the department., • Lead BA activities and initiatives and will champion continual learning & development within the BA community., • Be a leading member of the BA community, taking on leadership and line management responsibilities of BAs. Additionally, you will play a significant role in capability building and recruitment when required., • Encourage and promote our delivery methodologies, setting standards across the function and working to educate the BA teams working across the functions on principles, methods and tools to support their development.Person specification See selection process for further details. If you would like to learn more about the role, please contact . Benefits Alongside your salary of 57,946, Department for Work and Pensions contributes 16,786 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. We also have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 25 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. Salary Information Pay for this role is from 57,946 to 68,205. Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview. Existing Civil Servants who secure a new role on lateral transfer will maintain their current salary. Existing Civil Servants who gain promotion will either move to the bottom of the grade pay scale or get a 10% increase to their current salary whichever would be the greater. Things you need to know Selection process details Stage 1: Application Your application will consist of four parts: 1. A Personal Details application form., 2. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed., 3. Personal statement - up to 500 words. This statement should be used to provide examples of how you meet the essential criteria below: The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria. You will be provided with one combined overall assessment score for both your CV and Personal Statement. For Hints and Tips on completing your application visit Applying for jobs at DWP Digital. Important Information • You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form., • Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered., • If your employment history/personal statement contains any personal details your application will be withdrawn. If youre successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed below: • Significant experience of working at Senior BA level and leading business analysis activities within complex projects/environments., • Using a wide range of tools and techniques to identify improvements and make recommendations. Other information: If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. All successful candidates and those placed on reserve will be posted in merit list order by location. For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. Security Clearance Requirement You must meet the security requirements before you can be appointed. The level of security needed is security check. For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page. Find out more about Working for DWP A reserve list may be held for a period of 6 months from which further appointments can be made. Reserve list candidates will be posted in merit order by location. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. For further information on National Security Vetting please visit the Demystifying Vetting website . Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) . Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Oliver Canham Appointment to the Civil Service is governed by the Civil Service Commission Recruitment Principles. If you wish to make a complaint, please find further details here: . Attachments DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview-Accessble-Version Opens in new window (docx, 67kB)

Successful candidates can expect to be involved in a range of the following: • Helping high performance teams to continuously improve, share information and set standards for other teams., • Helping develop and utilise meaningful metrics in order to drive teams towards their goals and understand areas for improvement., • Creating a safe and supporting environment for all teams, encouraging them to experiment and making failure a safe part of learning., • Leading by example, acting as a servant-leader demonstrate the right behaviours. Deals with conflict and helps establish a team culture that allows for constructive criticism., • Owning and builds relationships with the technical teams, Product Owners, senior stakeholders, management and third party sub-contractors utilising effective and appropriate governance mechanisms. Managing complex team dynamics between external and internal stakeholder groups to ensure the team is aligned to and understands the same objectives., • Working with technology and business teams to ensure that new products & services are delivered effectively to realise measurable benefits., • Supporting the Product Owners to define and build the digital delivery roadmap and translate into an achievable backlog., • Design, facilitate and lead workshops, meetings with a variety of stakeholders, driving out outcomes and establishing the pace of delivery., • Managing risks, issues and dependencies (external and internal) and help resolve escalations, • Drives the pace of delivery responsible for owning key blockers till they are resolved and guiding other members of the delivery community to help them deliver effectively., • Setting standards and ensures business and delivery teams are working to a common, shared objective and vision to deliver specific outcomes., • Taking responsibility for their own learning and development, continuously improves knowledge of agile principles, methods and tool to further develop knowledge and skills, coaching and mentoring other members of your team, • Continuously improve the agile methods and tools used by your team, • Communicating with impact across a wide range of internal and external stakeholders, tailoring messages to ensure that it is right for the audience., • Supporting capacity management of the CRC Software Engineers to help prioritise deployment to address service needs. Person specification Successful candidates will need to demonstrate their suitability for the role by evidencing the essential criteria below in their personal statement: Essential Criteria • Proven experience facilitating agile delivery in a multidisciplinary environment preferably experience supporting software/data/cyber engineering teams;, • Ability to communicate openly and explain complex issues in a clear honest and enthusiastic way in order to build trust., • Experience of managing a live service, • Experience of leading a delivery team, • Excellent communication, facilitation, and stakeholder engagement skills., • Comfortable with Agile tools such as Jira, ServiceNow, PowerBI, • Ability to manage competing priorities and drive continuous improvement., • A Scrum Master qualification (e.g.PSM I) is desirable but not essential (experience is more important), • SC clearance is required for this role.Behaviours We'll assess you against these behaviours during the selection process: • Delivering at Pace, • Leadership, • Working Together, • Developing Self and Others Technical skills We'll assess you against these technical skills during the selection process: • Bridging the gap between technical and non-technical: Able to listen to the needs of the technical and business stakeholders and interpret between them. Capable of proactive and reactive communication. Benefits Alongside your salary of 57,946, Department for Work and Pensions contributes 16,786 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes., • An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills. Stage 1: Application Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. As part of the application process you will be asked to complete a CV (no longer than 2 pages) & Personal Statement of suitability (1,000 words). All applications will be assessed and sifted based on the essential criteriain the Person Specification section of the advert, using the information you provide in your completed application form. Further details around what this will entail are listed on the application form. The sift panel will use the information relating to your employment history (your CV) and your personal statement of suitability, to assess your experience, skills and knowledge. When giving details of your employment history, you should therefore include details of the work and projects that you have been involved in, and your role therein. Stage 2 Sift and Interview Information Sifting for this role will be concluded as soon as the advert closes. The final stage of the process will be an interview where you will be assessed against the behaviours and experience outlined in the advert. For the Behaviour based questions it may help to use one or more examples of a piece of work you have completed or a situation you have been in, and use the WHO or STAR model to explain:Whatwas the task/work/situation,howdid you approach it and what were theoutcomes/ what did you achieve Candidates will be required to give a short presentation at interview, details of which will be provided prior to you attending. Technical skills will also be assessed at Interview. Only candidates that have been successful at the sift stage will be invited to attend. Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview. Sift and Interview dates to be confirmed. A Note on Anonymisation *Due to DWPs use of anonymised recruitment practices it is not possible for applicants to upload/attach a CV; any information that you would customarily share on a CV should therefore be entered onto the application form. Please ensure you provide sufficient information to enable to sift panel to make an informed judgement about your suitability for this role. Important Information: Please include all other information that you would customarily provide when presenting a CV, as the sift panel use this information to assess your application. DWP operates an anonymised recruitment process. When entering information relating to your employment history you will be asked to remove any personal details that could be used to identify you. This relates to name and contact details which might usually appear on your CV/Cover letter. Failure to do so will result in your application being withdrawn. For this role, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. NSV For further information on National Security Vetting please visit the Demystifying Vetting website Further Information A reserve list may be held for a period of 6 months from which further appointments can be made. If you are placed on a reserve list but we cannot immediately offer you a post, please note: • If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual Part Time Working Pattern cannot be accommodated in the initial role offered or in cases of serious ill health). If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. Reasonable Adjustments We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should contact the Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Integrity, plagiarism, Civil Service Principles and the use of Artificial Intelligence (AI) The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Examples of plagiarism can include: • Presenting the work, ideas and experience of others as your own Disclosure and Barring Service and Internal Fraud Database Checks To process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service or Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. If successful and transferring from another Government Department, a criminal record check will be carried out. Important New entrants are expected to join on the minimum of the pay band. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. If you are a current employee and are successful you must be able to be released from your current post within four weeks. Those on protected TUPE/ COSoP terms and conditions applying on promotion or voluntary permanent level move will adopt DWPs Terms and Conditions and this may have a different impact on pay and allowances. Please review this prior to acceptance of a role. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Accepting a post will be taken to mean acceptance of revised terms & conditions. Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at the Childcare Choices Website. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Will Wilson Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: . If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. Attachments Candidate Pack Agile Delivery Manager (scrum) Opens in new window (odp, 7105kB) DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview-Accessble-Version Opens in new window (docx, 67kB)

Position: Senior/Principal Mechanical Design Engineer.Location: Gateshead, Newcastle.Rate/Salary: £50,000 - £65,000 + benefits (depending on experience).Benefits: Hybrid working, professional development, engineering chartership support, career progression.HSB Technical Ltd is a specialist recruit

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors - visit: have a number of permanent and contract vacancies for multiple businesses across the UK and over.

Job Title Senior Accessibility Specialist Job Description Sage is committed to creating accessible experiences for all users of our products. A Senior Accessibility Specialist plays a central role in helping product teams identify, understand, and resolve accessibility issues. They spend the majority of their time auditing digital products, but also collaborate with designers and developers to help them fix issues. This is a hybrid role - three days per week in our Newcastle office. Key Responsibilities A Senior Accessibility Specialist is an established practitioner who: • Has professional experience contributing to shipped projects, • Works proactively and self-sufficiently, while collaborating effectively with others, • Can clearly communicate the rationale behind their recommendations to technical and non-technical audiences, • Is comfortable being a visible and active member of the team, regularly sharing progress, insights, and knowledge with colleagues across the company The role of Senior Accessibility Specialist requires that they: • Are committed to understanding and meeting the needs of customers with diverse access requirements, including those related to vision, hearing, mobility, and cognition, • Carry out accessibility audits of websites, applications, and components, adhering to a structured audit framework, • Document audit findings clearly, using consistent structure and language, and communicate findings to relevant stakeholders, • Collaborate with product teams to help prioritise, explain issues, answer questions, and advise on practical solutions during remediation, • Provide guidance to designers and developers during the product lifecycle to help prevent accessibility issues before they arise, • Attend design reviews and huddles to offer accessibility feedback early in the process, • Work one-on-one or in small groups with designers and developers to advise on specific design patterns or code implementations, • Collaborate with other members of the accessibility team, providing support where appropriate, • Establish and maintain strong relationships with product teams and other key stakeholders, • Demonstrate continuous improvement in accessibility knowledge, staying up to date with evolving standards, tools, and best practices, • Actively participate in Sage's accessibility community Skills, Knowledge, and Experience A Senior Accessibility Specialist has most of the following attributes: • A high level of attention to detail in all aspects of their work, • Strong knowledge of the technologies that make up a digital web-based product, like HTML and ARIA, CSS, and JavaScript, • Experience with 'native' application accessibility, for example iOS and Android, • Familiarity with common design patterns and UI components, and the ability to identify accessibility risks in design or development stages, • Experience designing or advising on accessible, user-centered interfaces and experiences, • A track record in performing accessibility audits using both automated tools (for example axe DevTools) and manual testing techniques, • Solid understanding of how assistive technologies work, and how people with disabilities interact with digital products, • Experience using screen readers, keyboard-only navigation, and other assistive technologies, • Familiarity with the Web Content Accessibility Guidelines (WCAG), specifically version 2.1 to level AA (knowledge of WCAG 2.2 is a plus), • Comfortable providing constructive, empowering feedback in one-to-one conversations or group settings, • Able to work across multiple projects simultaneously, managing workload and priorities, • Strong written and verbal communication skills, including the ability to write clear, actionable audit reports #LI-MD1 Function Product Delivery Country United Kingdom Office Location Newcastle Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at . Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/

Job Title S200 Product Specialist Job Description The purpose of this role is to provide a 1st class level of customer service, by offering solutions to Sage Customers in line with the company vision. Delivering high quality technical support to meet customer/business partner needs in accordance with defined standards, best practice & agreed deadlines. Hybrid - 3 days in our Newcastle office (global headquarters) Key Responsibilities Key accountabilities and decision ownership: Offer high quality technical support to members of the Business Partner Community and to direct customers incorporating: • Delivery of technical solutions via a variety of communication channels, • Delivery of a consistently excellent level of Customer Service to our partners & customers by understanding & delivering the underpinning team standards and procedures Inc. adherence to service levels, • Demonstration & delivery of exceptional problem solving and troubleshooting skills, • Manage and prioritise own workload effectively, • Ability to question to appropriately assess business impact, • Continuous self-development of product knowledge and performance by attending training, utilising eLearn's, embracing feedback from peers & managers to improve performance both from an individual and team perspective., • Knowledge share with peers and team members, • Demonstrate high accountability and ownership of work, • Creation and validation of knowledge share via digital channels, • Build and maintain relationships with key stakeholders to drive continuous improvement within the product, team and self., • Supporting and embracing change with a positive 'can do' approach, • Ensure a positive Net Promoter Score, • Protection of customer renewals Function Customer Operations Country United Kingdom Office Location Newcastle Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at . Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/

Design Manager / Technical Manager required with proven refrigeration design experience.We have exclusively partnered with a specialist refrigeration design and project management consultancy that are involved with the design and technical specification of retail, cold rooms and cold chain distribu

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors - visit: have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.The below job description will outline this posit

Providing technical guidance on pension legislation, regulations, and scheme rules. Leading technical input across projects and operational improvements. Delivering internal training and supporting the development of technical knowledge within teams.

The Role: Field service role covering the North of England Installation, service and repair of electrical motors and drives Specialist training available to enhance your technical skillsThe Person: Field Service Engineer coming from an electrica. Field Service Engineer (Motors) Newcastle Upon Tyn

Position: Workshop Administrator Job ID: 1298/101 Location: Newcastle Rate/Salary: : £26,000 – £28,000 per annum Benefits: 25 days holiday + statutory, 3% contributory pension, Career development opportunities Type: Permanent HSB Technical Ltd is a specialist recruiter within

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors - visit: www. Senior Marine Contracts Manager. HSB Technical's client is an established and well-regarded business entity.

Our client are specialists in their market sector, they are now looking to recruit a Specialist Welding and Fabrication Estimator on a permanent basis. Estimate Preparation: Analyse incoming Requests for Quote, technical drawings, and welding. Welding Section Support: Oversee and support the welding

Job ID: 1298/98 Location: Newcastle Rate/Salary: Up to £50,000 Benefits: 8:30 - 5pm Monday to Thursday - Early finish on a Friday - 15:30, Pension + others Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea s

Design Manager / Technical Manager required with proven refrigeration design experience.We have exclusively partnered with a specialist refrigeration design and project management consultancy that are involved with the design and technical specification of retail, cold rooms and cold chain distribut

Are you a Facades / Building Envelope Engineer seeking an autonomous role delivering CPDS and writing Specifications with an award-winning global Construction company offering Specialist Specifications training and a full development plan? As a Technical Specification Manager, you'll own specif

Are you an Electrical Commissioning Engineer looking to join a rapidly growing company that offers specialist training and development in a niche industry? This is a rare opportunity to join a well-established business, become the go-to technical expert, and. Electrical Commissioning Engineer Maki

An excellent opportunity for an experienced Coded Welder to join a well-established company based in Blaydon-On-Tyne! Salary: £19.00 - £22.00 Per Hour, Depending on Experience The Company: Established 40 years ago, the company are a specialist electrical/mechanical contractor to the electrical supply industry and other large consumers of electricity. The company specialises in repair and refurbishment of power transformers and associated high voltage plant. Due to a rapidly expanding order book and customer base, they are now looking to employ a Time Served Coded Welder to work in a small multi-skilled team working within high voltage substations throughout the UK. The Role: Refurbishment, maintenance and installation of Power Transformers and associated equipment throughout the UK Ensuring works are completed to the required standard Ensuring that all safety and quality paperwork is adhered to and completed correctly Completion of training to enhance skills for specific tasks Candidate Requirement: Although not essential experience of working on power transformers or within HV substations would be of benefit. A good overall trade knowledge and technical competence is however essential. Additional information Most works will be working away from home with occasional weekend and bank holiday working required. Lodging allowance will be paid while away along with nightly expenses. Pay will be competitive and based on experience. Necessary training will be provided the company and the successful applicant may need to carryout authorisation training for various electricity companies throughout the UK. If you feel that you have the relevant skills/attributes to fulfil this role then please apply now with you CV

Project Engineer – Electrical / Mechanical Blaydon-on-Tyne | Nationwide Travel | Full-Time Founded in 1981 with headquarters in Blaydon-on-Tyne, the company is a leading specialist electrical/mechanical contractor serving the power industry across the UK, Ireland, the Netherlands, and beyond. With a core focus on power transformer installation, repair and refurbishment, they support the infrastructure of national and international energy systems. Operating across sectors including power generation, transmission, nuclear, oil & gas, and heavy industry, the company is committed to delivering engineering solutions that meet the highest standards of health & safety, quality, and environmental sustainability, certified to ISO 18001, 9001, and 14001. About the Role They currently have an opportunity for a technically strong, commercially aware Project Engineer to join a dynamic team and lead projects from initial proposal to on-site completion. In this role, you will: Lead multi-disciplinary engineering site teams on a range of different projects for new and existing clients Provide both technical leadership and commercial oversight Develop strong client relationships and represent the company on site visits Assess, estimate, and plan work, factoring in all technical and HSE requirements Prepare detailed tender documents and pricing in line with company procedures Liaise with internal teams, subcontractors, and clients to ensure smooth delivery This is a pivotal position where your engineering expertise, communication skills, and project management capabilities will shape the successful delivery of key projects. About You Qualified: HND (or higher) in electrical or mechanical engineering (required) Experienced: Background in electrical/mechanical engineering; power transformer or HV equipment experience is a plus Versatile: Comfortable leading teams, dealing with clients, and rolling up your sleeves if required Organised: Skilled in project planning and delivery, with CAD and project management experience a bonus Driven: Eager to grow professionally and contribute to a team committed to engineering excellence Rewards Competitive salary Regular training & development opportunities Supportive, collaborative work environment National and international travel opportunities A chance to make real impact in critical infrastructure projects If you feel that you have the relevant skills/attributes to fulfil this role then please apply now with you CV and Covering Letter. The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.

Are you an Electrical Commissioning Engineer looking to join a rapidly growing company that offers specialist training and development in a niche industry? This is a rare opportunity to join a well-established business, become the go-to technical expert, and. Job Description Electrical Commissioni

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