Telephone customer service jobs in CarshaltonCreate job alerts

A leading UK fitted furniture company is seeking sales professionals to join its team\n\nThe Role\n\n * \n\n Attend company-booked, in-home appointments (no cold calling)\n\n * \n\n Carry out site surveys and customer consultations\n\n * \n\n Design and sell bespoke fitted furniture solutions\n\n * \n\n Use CAD-based software to create room designs\n\n * \n\n Deliver excellent customer service\n\nFull training is provided; previous sales or customer-facing experience is beneficial.\n\nWhat’s on Offer\n\n * \n\n High volume of inbound, company-booked appointments\n\n * \n\n Excellent earning potential (£50,000–£100,000 OTE)\n\n * \n\n Weekly paid commission\n\n * \n\n Flexible full-time working\n\n * \n\n Full sample kit provided\n\nRequirements\n\n * \n\n Strong communication skills and a positive attitude\n\n * \n\n Valid UK driving licence and own reliable vehicle (business insured)\n\n * \n\n Own telephone and laptop\n\n * \n\n Flexibility to work evenings and weekends\n\n * \n\n Comfortable working self-employed, commission-only\n\nWork Location: In person

Responsibilities include servicing existing customers, managing enquiries, and ensuring a high standard of customer care. The ideal candidate will have at least 1 year of customer service experience and possess excellent customer service skills, a confident telephone manner, and strong organisationa

Retentions Advisor We are currently recruiting for a Retention Advisor to join a growing and customer-focused organisation within a fast-paced service environment. This is a fantastic opportunity for someone passionate about customer experience and relationship management to play a key role in retaining and supporting an established customer base. As a Retention Advisor, you will act as a primary point of contact for customers with contract-related queries, delivering an exceptional service experience at every interaction. You’ll work closely with the Customer Service Manager to enhance customer satisfaction, strengthen loyalty, and protect ongoing revenue through proactive support and engagement. Key Responsibilities • Deliver a high-quality, engaging customer service experience across all touchpoints, • Manage inbound and outbound customer calls, handling queries with professionalism and efficiency, • Take ownership of contract-related requests including renewals, upgrades, add-ons, and service changes, • Identify opportunities to retain customers and support upselling where appropriate, • Manage and resolve customer queries via ticketing systems in a timely manner, • Maintain strong product and service knowledge to support customers effectively, • Coordinate customer requirements to ensure a smooth and seamless service journey, • Build strong relationships with internal teams to deliver the best outcomes for customers, • Support onboarding and training of new team members where required Requirements: • Minimum of 3 years’ experience in a customer-facing role, ideally within a B2C environment, • Experience handling inbound calls in a sales or sales support setting, • Strong communication skills with a confident and professional telephone manner, • Highly organised with the ability to manage multiple tasks while maintaining attention to detail, • Passionate about delivering outstanding customer service and achieving KPIs, • Resilient and able to perform well in a busy, high-volume environment This is an exciting opportunity that offers a competitive salary of £27,000 - £29,000 and hybrid working of 3 days in the office 2 days at home. This is a varied and engaging role where you can make a real impact on customer experience. To apply for this position as a Customer Service Advisor, please send an up-to-date CV to Lilly Douglas or call us. Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days assume you have not been selected on this occasion. Zoom Recruitment Services Ltd is a specialist agency supplying permanent, temporary and contractual staff within Commercial, Logistical, Industrial, NHS and Technical sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures

Customer Service Advisor - I am looking for an experienced Customer Service Advisor to work for my bespoke client based in Earlsfield. This role required excellent customer service skills and confident telephone manner as you will be dealing with a high volume of inbound telephone queries. You will play a crucial role in managing daily operations, ensuring optimal scheduling, and maintaining high customer satisfaction. Responsibilities as a Customer Service Advisor: • Serve as the primary point of contact for customer inquiries via phone and email, ensuring responsive and high-quality service., • Own and resolve customers queries offering a solution on each call feeling empowered to leave every customer happy., • Utilise our Central Electronic Booking system to manage and optimize engineers’ diaries and installation schedules., • Accurately enter and manage data within our works scheduling and accounts systems, contributing to efficient process flows., • Collaborate with various departments to ensure timely ordering and availability of necessary items for the engineering team., • Proactively identify and report any operational issues, suggesting improvements to enhance departmental efficiencies and customer service delivery. This is a 12 month contract position with the potential to go permanent if the role is the right fit. This is a Monday to Friday opportunity rotating between early and late shifts. Early Shift: 8:30am - 5pm Late Shift: 9am - 5:30pm Annual Salary: £25-30k DOE Hybrid opportunity 3 days in office 2 days wfh after training has been completed which can take 4-8 weeks. Requirements as a Customer Service Advisor: • Excellent Communication Skills, • Previous Experience within a similar role ideally a Call Centre, • Have worked with systems such as Zendesk (preferred not essential) and FSM (preferred not essential) To apply for this position as a Customer Service Advisor, please send an up-to-date CV to Lilly Douglas or call us. Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days assume you have not been selected on this occasion. Zoom Recruitment Services Ltd is a specialist agency supplying permanent, temporary and contractual staff within Commercial, Logistical, Industrial, NHS and Technical sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures

Customer Service Representative • £25,700 + bonus and regular pay reviews, • Monday – Friday (3 days a week working from home), • Professional study support & Clear progression opportunities, • Regular salary reviews About the Role We’re looking for enthusiastic Customer Service Representatives to join a growing Client Services team at a leading global business. This full-time position offers a flexible hybrid working model with two days per week in office and the rest remote. You’ll be the first point of contact for their clients—delivering exceptional service, resolving queries, and building trust with each interaction. If you have strong communication skills and are passionate about helping people, we’d love to hear from you. Key Responsibilities • Manage client and adviser queries via phone, email, and letter, • Own and resolve customer enquiries, • Explain products and services with clarity, • Handling calls and ensuring enquiries / concerns are resolved effectively, • Dealing with vulnerable customers Person Specification • Good standard of education, • Previous experience in a customer service role is preferable, • Excellent communication skills – spoken and written (business-level English required), • Confident telephone manner and ability to build rapport, • Strong customer focus – committed to delivering a great experience, • Comfortable using digital tools and open to learning new systems What You’ll Get • £25,700 base salary + 10% bonus, • Hybrid working – 2 days in office, • Buy and sell holiday, • Gym on site, • Annual salary reviews, • Comprehensive training programme and study support (regular salary reviews), • Clear career progression path, • Supportive team culture and modern working environment

Summary A great opportunity is available for a Branch Assistant based in South Croydon, Surrey. This role is suited to an organised and reliable individual who will support a busy sales office with a range of administrative, customer service, and operational duties. The position also offers occasional travel to other branches and involvement in deliveries. Job Responsibilities Process customer orders and manage invoicing Handle banking tasks, including petty cash management Produce weekly and monthly reports Chase outstanding payments and manage accounts Answer incoming calls and assist customers with enquiries Provide general administrative support within the sales office Travel to other branches to provide cover when required Work occasional Saturdays on a rota basis Assist with deliveries and occasional on-site support, including heavy lifting Candidate Specification Previous experience in office administration Strong numerical and organisational skills IT literate with the ability to learn new systems quickly Excellent communication skills and a professional telephone manner Ability to work independently and as part of a team Reliable and flexible approach to work Full, clean driving licence (maximum of 3 points) Desirable: Experience within the garage door or construction industry Experience using accounting software (e.g. Xero) Benefits Competitive salary 4 weeks paid holiday Health cash plan Friendly working environment with full training provided

We are assisting a highly regarded and well-established construction company based in West Wickham, Kent. Due to continued (and well deserved) growth, they seek a driven and creative person to join then as an Office based Office Administrator. This company has an unrivalled reputation for delivering high quality residential and commercial build and renovation projects. They seek an individual whose professional qualities echo their own high expectations. As Office Administrator you will be working closely with the Managing Director and be the first point of contact for all incoming calls and enquiries. Preferably you will already have some previous construction related knowledge and experience gained from within a similar environment. The ideal candidate for the Office Administrator opportunity should possess an interest in construction, be computer literate and possess strong customer service skills. Plus, if you’re a whizz with social media – that would be brilliant!! The Office Administrator opportunity is offered on a full time, permanent basis with the working hours of 9am to 5pm, Monday to Friday. Core responsibilities: • 1st point of contact for all in person visitors, and incoming phone calls, • Composing and sending high class; business related emails to all stakeholders, • Managing, maintaining, and contributing material to social media sites (TikTok, Instagram, You Tube, Facebook), • Updating and improving existing Excel spreadsheets, • Making and scheduling appointments, • Extensive diary management, • Liaising with customers, suppliers, site supervisors, and associated external professionals, • Maintaining accurate and detailed records for each project, • General office related duties Core requirements: • Excellent IT skills – Word, Excel, Outlook, • Confident with generating and uploading material to social media (Insta, TikTok, etc), • Taking solid, concise details from potential customer’s initial enquiries, • Possess an excellent and professional telephone manner, • Confidence with arranging appointments for the MD, • Proven problem solving skills, • A brilliant sense of humour, and a positive energy What’s in it for you? • The opportunity to work with one of the most professional construction companies in the area, • A genuine opportunity to work with a secure, and expanding business, • A generous starting salary, with excellent future career development prospects If this exciting opportunity sounds like it could be the ‘one’ for you, apply today or contact Bright Side Recruitment for more details

Job Title: Revenues Officer Location: Local authority based in Croydon Hourly rate: £20.38 PAYE / £27.03 Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We are looking for a proactive, customer-focused Revenues Officer to join our Revenues team and help deliver an exceptional service to residents, businesses, and key stakeholders. You will play a vital role in ensuring the accurate administration, collection, and recovery of Council Tax and Business Rates, supporting the Council's wider commitment to excellent financial stewardship and outstanding customer service. This is an exciting opportunity for someone who thrives in a busy environment, enjoys problem solving, and is passionate about delivering high‑quality public services. Key Responsibilities As a Revenues Officer, you will: Manage customer enquiries across multiple channels, including telephone, online, and face‑to‑face appointments. Process and maintain accurate Council Tax and Business Rates records, ensuring all updates comply with relevant legislation and council policy. Set up new accounts, apply reductions, exemptions, discounts, and reliefs, and action refunds where appropriate. Negotiate and agree payment arrangements with customers, including post‑summons cases. Support court hearings by interviewing customers, making informed decisions, and preparing documentation. Implement recovery action to maximise revenue for the Council. Liaise with internal teams and external partners such as the Valuation Office, DWP, solicitors, voluntary groups, and more. Use key systems (Northgate, Iclipse, CRM, tracing tools etc.) to update records and investigate customer circumstances. Contribute to service improvement, team meetings, and cross‑departmental projects. About You We're looking for someone who: Has excellent verbal and written communication skills. Is comfortable interpreting complex legislation and applying it accurately. Can manage their own workload and meet deadlines in a fast‑paced environment. Demonstrates strong numerical ability and attention to detail. Is IT‑literate and confident using multiple systems. Works well both independently and as part of a team. Brings a customer‑centric attitude with a commitment to equality, diversity and inclusion.Experience in revenues, collections, local taxation, or recovery work is highly desirable, with opportunities for skilled candidates to undertake more advanced responsibilities. Why Join Us? Play a key role in supporting vital public services within the community. Work in a collaborative environment with opportunities for training, development, and progression. Contribute to service improvements and help shape customer experience. Be part of an organisation committed to diversity, sustainability, and staff wellbeing. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Salary: £30,000 - £35,000 per annum (negotiable depending on experience) Hours: Monday to Friday, 7.30am - 4.30pm (30-minute unpaid lunch break). Office-based Benefits: On-site parking, Excellent public transport links, Lunch provisions available on site (basic breakfast and lunch items), Recognition and reward initiatives, Supportive, close-knit and friendly office environment An exciting opportunity has arisen for an Internal Sales Support Executive to join a growing and well-established business operating within a essential services environment. This is a newly created role, introduced as part of a wider investment into people and process, designed to support a busy sales function and improve customer experience. This position would suit someone who enjoys variety, takes pride in organisation, and thrives in a fast-paced, team-oriented office environment. The Role Working closely with the internal and external sales teams, you will play a pivotal role in ensuring customers receive a seamless, professional and responsive service. You will act as a key point of contact for incoming enquiries, provide essential administrative and sales support, and help free up the sales team to focus on proactive, revenue-generating activity. Key Responsibilities Managing inbound sales enquiries via phone and email Providing day-to-day support to the sales team, including answering calls and managing the shared sales inbox Preparing, issuing and following up quotations and sales orders Responding to customer queries regarding ongoing work and job updates Acting as a central point of contact for engineers and service-related enquiries Coordinating reactive or urgent work where required Maintaining accurate customer and sales data within the CRM system Organising practical logistics such as parking arrangements for field-based staff Delivering general administrative support to keep office operations running smoothly Collaborating with internal teams to ensure a high standard of customer serviceAbout You You'll be confident on the phone, highly organised, and comfortable juggling multiple priorities. You enjoy being part of a team, but are equally capable of working independently and taking ownership of tasks. Key skills and attributes include: A confident and professional telephone manner Strong organisational skills with excellent attention to detail Customer-focused mindset with a problem-solving approach Ability to prioritise workload in a fast-moving environment Good working knowledge of Microsoft Word, Excel and Outlook Experience using CRM systems (or the ability to learn quickly) A positive, adaptable and proactive attitudeWhy Apply? This is a fantastic opportunity to step into a business that genuinely values its people, promotes teamwork, and offers long-term stability alongside continued growth. You'll join a supportive, family-oriented culture where contribution is recognised and development is encouraged. If you're looking for a role where you can make a real impact, be trusted with responsibility, and grow within a friendly and professional team, this could be the next move for you

Team Administrators £23-26,000 basic DOE +bonuses +benefits packages Leatherhead, Dorking, Epsom and Sutton We have a number of administration roles we need to fill for clients based in the immediate local areas, all are close to public transport links, and some have parking onsite as well Each role differs in their demands, but here are a mixture of duties needed: • Being a proactive team player, happy to help others reach team and client SLA’s, • Handling emails and responses to enquiries via live-chat and website enquiries, • Answering department telephone calls and enquiries, • Taking appointment details and booking appointments for colleagues and third parties, • Raising purchase orders, • Updating reports on Excel and in-house databases for other business areas to review, • Keeping client records updated and accurate at all times, • Problem solving and quick responses to keep delays to a minimum If you have 6mths+ administration experience in an office-based role, and you’d be happy with the above duties/responsibilities, please forward over your cv for consideration. We also have a number of temporary roles available in customer service and complaints teams – so if you have this experience, know someone who might be interested, please feel free to pass over my contact details Refer a friend and earn a retail voucher worth up to £500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer