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About MIB At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives. About the role Are you ready to take the lead on high-value, complex claims and make a real difference? We're looking for a seasoned professional to manage a portfolio of large loss cases, delivering fair outcomes and exceptional service to our customers. In this pivotal role, you'll provide expert technical guidance, ensuring consistency, control, and continuous improvement in line with our policies and procedures. Key responsibilities • To handle a portfolio of complex and high value personal injury claims in a collaborative manner making the optimal use of the telephone to drive the case forward, • Work with our trusted panel solicitors utilising a strategic case management approach aimed at shortening lifecycle where appropriate for the customer/claimant, • To deal with all aspects of end-to-end claims handling, • To keep up to date with good claims practice and champion this throughout the team and wider claims function, • To act within set handling authorities as defined by the Claims Authorities Matrix, • Act as a point of reference to guide, mentor and advise others to ensure the sharing of knowledge and best practice, • Experience of communicating and presenting highly complex information to internal and external stakeholders, • The ability to drive excellent team working including collaboration within and across teams to achieve shared company objectives and values, • Develop and apply claims strategies to conclude claims in an economical and effective way to drive down the length of the claims lifecycle and keep legal costs down, • Deliver and contribute to the MIB’s 5 year Strategy “Accelerate to Zero”, • Conduct internal and external audits Use knowledge from audits to contribute to and deliver technical and process improvement initiatives to continually build operational and technical capability, • Challenges self and others to rise to challenges and perform to the best of their abilities, • Support the wider Claims function with the identification of skills gaps and where appropriate the design and delivery of specific technical training to assist with their progression and succession plans, • Deliver short term /one off projects and activities as required by and to the standards and outcomes agreed with line manager, • Proven experience of handling significant personal injury claims valued in excess of £500k, • Understanding of insurance indemnity principles, • Good judgement and to be able to balance commercial and claims risks to achieve positive outcomes, • Strong investigative and negotiation skills, • The ability to process data quickly and make risk based decisions within the authorities provided, • Proven analytical and systematic thinking skills, • The ability to manage complex stakeholders and partnering relationships, • Strong customer focus and ability to work to deadlines and agreed SLA’s, • Has a questioning attitude, • Is self-organised and has time management skills to meet deadlines, • To be able to use a claims case management system as well as Microsoft based products, • An unquestionable understanding of motor insurance and claims principles in general, • Understanding of the Civil Procedure Rules and MIB stance on litigation, • Understanding of settling claims using periodic payments, • Educated to degree level or equivalent experience, • Understanding and application of the MIB agreements and claims handling processes / procedures, gained from experience of working as a MIB Claims Handler or in a similar insurance or legal role. This should include:, • Uninsured Drivers Agreement and/or, • Untraced Drivers Agreement and /or, • Internal Regulations/EC Directives, • The Road Traffic Act IT kit supplied to you £320 (before tax) start up allowance Hybrid working (2 days in the office per week) from our Milton Keynes office, MK14 Other Benefits include: Contributory Group Stakeholder Personal pension scheme Life Assurance Employee Incentive Scheme 27 days holiday (plus public holidays) Holiday purchase scheme Sports and Social Club 24/7 Employee Assistance Programme Free access to online tools to support mental and physical health Enhanced maternity, paternity and adoption leave 1 volunteer day each year and charity matched funding scheme We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day. So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.

Telephone Business Development Manager - WrexhamSalary: Working closely with the field based Business Development Managers, the office-based Telephone Business Development team will individually take responsibility for a regional target alongside the BDM for that territory. Key ResponsibilitiesDeliv

More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since its launch in 2008.Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to

Croatian Freelance Telephone Interpreters UK (Apply Here). We provide high-quality Telephone and Face-to-Face interpreting and translation services across all regions of the UK. We are currently recruiting Freelance Telephone Interpreters to join our growing team.

Nepali Freelance Remote Telephone Interpreters (Apply Here). Nepali Freelance Remote Telephone Interpreters (Apply Here). We are currently recruiting Freelance Telephone Interpreters to join our growing team.

Business Development: Proactively identify and pursue new business opportunities in the mortgage sector, targeting potential clients via telephone and digital channels. Proven experience in a mortgage sales environment, with a strong telephone sales background. They care passionately about their cus

A leading remote interpreting provider in the UK seeks Freelance Telephone Interpreters fluent in Croatian.

Mortgage Telephone Business Development Manager. Experience in a mortgage role within the intermediary or direct industry, or as a Telephone BDM/consultant in another organization.

Turkish Freelance Remote Telephone Interpreters (Apply Here). We provide high-quality Telephone and Face-to-Face interpreting and translation services across all regions of the UK. We are currently recruiting Freelance Telephone Interpreters to join our growing team.

Business Development Executive - Telephone Full Time, Permanent, Newark. We're hiring a Telephone Business Development Executive professional for our client's Head Office.

Telugu Freelance Remote Telephone Interpreters UK (Apply Here). Work-at-Home Telephone Interpreter – Telugu. We provide high-quality Telephone and Face-to-Face interpreting and translation services across all regions of the UK.

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.Digital Content Creator Highways Technology.At Telent, you will have the opportunity to be a part of something bigger.To keep things moving, to connect people.Lear

An esteemed educational institution in Birmingham is seeking an Executive Personal Assistant to deliver high-level executive support to a Dean of School.The position requires substantial experience in an executive role, with a strong track record in managing complex diaries and exceptional communica

A leading automotive parts distributor in the UK is seeking an experienced Business Partner to enhance Support Operations through innovative digital solutions.The role involves strategic planning, partnership management, and performance optimization.Ideal candidates will have a strong technical back

A leading technology consultancy in Birmingham is seeking an experienced professional to manage their OpenShift environment.The role involves hands-on management, customer communication, and collaboration with Java developers and support teams.Candidates should have over 5 years of OpenShift experie

Role : Outbound Sales Executive.Hours: Full Time Mon to Fri (08.Pay: £28k (experience dependent)with uncapped commission (OTE up to 40k-45k).An excellent opportunity has arisen for anOutbound Sales Executive to join one of our longstanding clients, based in Crewe.The Outbound Sales Executive will b

Join a leading company as a Workday EDM Support Consultant, where you'll provide critical customer support and solutions for global EDM clients.Collaborate with internal teams, manage requests, and ensure high customer satisfaction while contributing to knowledge sharing and team development.This ro

As an Experience Support Specialist, your role is to ensure travelers feel confident and cared for throughout their journey.You will assist with vacation plans, provide recommendations, coordinate updates, and offer guidance so every traveler has a seamless experience from start to finish.At Destiny

Wolverhampton Road Surgery is a well-established GP practice located in Stafford, serving a diverse and vibrant community with approximately 10,000 registered patients.Our patient list and commitment to high‑quality, patient‑centred care are reflected in our most recent.Care Quality Commission (

Confident communicator with a professional telephone and email manner.

We are looking for a highly organised and proactive.Contract Support Administrator.This is a fantastic opportunity to support operational teams and ensure smooth delivery of services to clients.Provide administrative support to the contract team, ensuring compliance with company policies and client

A leading connectivity solutions provider is expanding its Customer Experience team in Birmingham.We are seeking an experienced Customer Executive to manage client accounts and build strong relationships with customers.The ideal candidate will have advanced skills in Microsoft Excel and strong commu

Senior Support Engineer - R10210042.UK CITIZENSHIP REQUIRED FOR THIS POSITION: Yes.RELOCATION ASSISTANCE: Relocation assistance may be available.CLEARANCE TYPE: UK-Highest Level of Government Clearance.At Northrop Grumman UK, our mission is to solve the most complex challenges by shaping the technol

A technology support company based in Wolverhampton is looking for a 1st Line Business Central Support Consultant.The role involves assisting customers with Business Central issues, troubleshooting queries, and ensuring service levels are maintained.Candidates should have a minimum of 1 year experie

Ceiling Tiles UK (CTUK) is the UK's leading online reseller of ceiling tiles and interiors and an award-winning e-commerce brand.We specialise in delivering ceiling solutions to customers nationwide, managing the full end‑to‑end fulfilment of orders through both our own warehouse and distributio

Strategic Network Optimisation Advisor.Birmingham, England, United Kingdom.Working in the Water Resources team, you will be an integral part of Severn Trent’s Network Control function.This niche specialised team is responsible for creating the daily production plan for our large Water Treatment Wo

A global leader in employee benefits services is seeking Trainee Client Support Administrators in Birmingham.This role offers the opportunity to work within a supportive team, assisting in the management of employee benefits for clients.Ideal candidates will have GCSE qualifications and experience i

Trainee Client Support Administrator.Mercer Marsh Benefits ™ (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits.MMB is a global leader in the health and benefi

At Culligan UK Limited, our focus is on delivering exceptional customer experiences that lead to long‑lasting relationships.We are looking for a dedicated Customer Retention Executive to join our team and play a pivotal role in retaining our valued customers.As a Customer Retention Executive you w

Mobile IT Technician (Field Based).Central Birmingham & West Midlands (covering East/West Midlands).Are you a proactive individual with a background in customer service and a foundation in IT support? We are looking for a Mobile Technician to join our field team, providing vital technical support an

Mobile IT Technician (Field Based).Central Birmingham & West Midlands (covering East/West Midlands).Are you a proactive individual with a background in customer service and a foundation in IT support? We are looking for a Mobile Technician to join our field team, providing vital technical support an

Client Technology - Senior Software Engineer.Client Technology - Senior Software Engineer.Be among the first 25 applicants.At EY, we’re all in to shape your future with confidence.We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it

A leading UK bank is seeking a Customer Service Consultant (Money Confidence Expert) in Birmingham.This full-time role focuses on delivering exceptional customer service and assisting customers with their banking needs through personal interactions and digital tools.The successful candidate will rec

Responsibilities include managing telephone calls, attending meetings, and ensuring the office runs smoothly.

A beauty brand based in Birmingham is seeking a Customer Complaints Specialist who is dedicated to enhancing customer experience.This role involves managing customer concerns across online orders and services, resolving complaints professionally, and collaborating with teams to prevent future issues

A growing engineering firm in Birmingham is seeking a Sales Executive to join their team.You will conduct outbound sales calls to engage new prospects, manage client relationships, and exceed sales targets in a fast-paced environment.The ideal candidate has experience in outbound sales and demonstra

Our people are driven by one purpose - helping care providers deliver outstanding service.We do that by making their working lives easier through smart, intuitive technology and powerful AI.We work in genuine partnership with our customers: listening, understanding their challenges, and delivering s

A growing legal firm in Wolverhampton is seeking a Residential Conveyancing Specialist to manage a varied caseload of property transactions, including sales and remortgages.The ideal candidate will be a qualified Solicitor or Licensed Conveyancer with a minimum of two years' experience in residentia

A leading global packaging company is seeking a Customer Service Specialist in Evesham, UK.This role involves managing customer orders, building relationships, and ensuring customer satisfaction.The ideal candidate should have at least 3 years of experience in customer service, excellent communicati

The customer support team are the first line of contact for our client and their customers so you will ensure all incoming telephone calls / queries and emails are managed to client SLA standards. You have profound experience in customer service skills with an excellent telephone manner.

A growing local business in Willenhall is seeking an Administrator to provide essential support in a busy office environment.Responsibilities include preparing paperwork, processing invoices, and responding to customer inquiries.Ideal candidates will have experience in administrative roles, excellen

Junior IT Support Technician - No Experience Needed.Thinking about starting a fresh career in IT?.We’re working with employers across the country who are looking to hire graduates from our IT Support Programme to help meet growing demand.The best part? You don’t need any previous experience - fu

Respond to customer inquiries, primarily via telephone and e-mail. Communicate with peers and other colleagues via e-mail, chat, telephone, and in person.

Up to £45,000 plus 15% bonus and enhanced pension.Remote, with travel to Veolia sites as required.When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone.It's why we're looking for someone who's just as

A local government authority in the UK is seeking a highly skilled ICT Endpoint and Application Lead to manage endpoint devices and ensure effective application support across the organisation.The role is crucial for maintaining secure Microsoft operating systems and supporting digital transformatio

A leading consulting firm seeks a Secure Network Consultant to manage network hardware and monitor systems.The role emphasizes flexibility in work patterns, collaboration at various client sites across the UK, and the necessity for security vetting.Candidates should have a strong background in data

Product and Customer Service Advisor.Base pay range and initial details: This role is a 13 Month Fixed Term Contract reporting to the Technical Team Manager, based in the Technical Department.The role is suited to an enthusiastic team player with a passion for delivering excellent customer service.T

Join our growing team specialising in innovative e-composite products used across engineering and manufacturing.We're looking for a proactive, friendly individual to support customers, drive sales, and help us deliver outstanding service.This is a temp - perm position for the right candidate.Respond