Customs Administrator
11 days ago
Derby
Customs Administrators required Castle Donington Temp (possible perm) £28k Your new company Reporting to the team manager, you will support all administrative activities within the customs team. A significant aspect of the role is working to contractural terms with a range of customers. Your new role • Preparation and presentation of Import/Export Customs Documentation., • Provide high quality customer service to both internal stakeholders & our customers., • Use of Internal and External Computer Systems., • Control / distribution of all relevant documentation., • Resolution of customer queries / issues via email and telephone / root cause analysis, corrective & preventative actions, • Work within Customer SOPs, • Mailbox Management – incoming entry requests/other incoming communications, • Perform data validity check, • Tracker Management, • Queries – daily contact with customer counterpart/internal stakeholders to fill data gaps, • Escalate deviations to SOP to the External Customs Manager., • Highlight repeated issues to the External Customs Manager, • Escalate issues were raised to the External Customs Manager for resolution., • Provide reports to management in accordance with agreed deadlines relating to profit and losses, credits, staff development and staff training. What you'll need to succeed • You are required to have an excellent level of literacy and numeracy., • You ideally should be able to demonstrate experience in a similar role and working environment., • Customer service experience, • High level attention to detail, • Ability to learn quickly and retain information, • Customer Focus, • Planning and Organisation, • Teamwork, • Comprehensive computer skills, including Word and Excel, • Excellent communication skills – both verbal and written, • Ability to work on your own initiative as well as part of a team What you'll get in return This is a full-time role from Monday to Friday. Office-based Temp for a min of 3 months - with a view to going perm (not guaranteed) Salary £28k What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4721855