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Track maintenance jobs in United Kingdom

  • Executive Housekeeper
    Executive Housekeeper
    3 days ago
    Full-time
    London

    Summary: The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. The Executive Housekeeper possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through exceptional service while demonstrating exemplary leadership skills. He/she continually strives to exceed hospitality industry cleanliness and presentation standards, while ensuring complete guest and team satisfaction. He/she establishes and maintains a positive working environment of transparency, fairness and consistency, with clear performance expectations and open and frequent communication. He/she focuses on operational goals where training, leadership development and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Executive Housekeeper instills an environment where team members are enabled to deliver exceptional customer service to our guests through flawless and cons Essential Duties and Responsibilities 1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This applies to physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas. 2. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house. Spends at least 50% of working day in front-of-house operations to set tone and oversee inspection processes, ensuring feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement. Ensures all administrative and back of house functions are completed on time, accurately and are maintained to standard. 3. Reports to the Hotel Director and takes an active role in all hotel division activities. Educates fellow division heads on cleanliness standards. Establishes himself/herself as a content expert on all Housekeeping and cleanliness related matters. Develops and maintains strong rapport and frequent communication with the Facilities Manager, the Deck Department and Marine Department to ensure timely completion of ongoing and preventative maintenance in an organized and well planned manner. Provides preventative maintenance reporting to enable maintenance to be planned and executed appropriately to improve stateroom, balcony and corridor appearance. 4. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Responds to guest complaints and concerns in prompt, empathetic, and customer centric manner, ensuring appropriate resolution and using every guest issue as an opportunity to coach and mentor the Housekeeping management and team. Executive Housekeeper will permanently resolve recurring service failures through root cause analysis and effective problem solving techniques. Practices sound business sense in an ethical manner at all times. Enforces and assists shipboard senior management team in facilitating the ‘Guest Conduct Policy’. 5. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning. Demonstrates strong ability to coach and develop team members on effective problem resolution skills and aptitudes. Ensures team communication is maintained at highest levels, through activities such as morning line up, etc. to constantly keep team informed and aware of relevant information. Evaluates and tracks development on an individual and team level, ensuring every team member receives frequent, open and honest feedback about his/her performance, individual strengths and improvement opportunities. Reviews and ensures compliance with the training matrix for all positions. 6. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division. Demonstrates aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the ship. Collaborates with CTI or other designated company to ensure Laundry staffing needs are constantly maintained and planned for. Is able to identify skill sets in individuals for succession planning for fleet-wide Housekeeping operations. 7. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis. Ensures all laundry equipment is maintained in good working order and advance planning is put into place to ensure that long-term equipment needs are met. Maintains an accurate inventory of all linen, terry, crew linens and other items par levels, ensuring that at all times purchases are made to maintain sufficient par to meet the business demands. Ultimately ensures that the quality of all linen items serviced for the ship along with guest and crew items are up to the required presentation standards. Reviews regularly the quality control and discard sheets and provides root cause analysis. Completes daily walk through of the laundry operation and completes a formalized laundry inspection each week with the Laundry Master. 8. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.). Maintains appropriate cleaning costs and monitors consumption, storage and supply orders placed to minimize waste. Prepares financial operational business plan to enhance the overall business performance of the division. Applies strategic planning to identify business efficiencies within the division’s cost center supporting company targets and goals, and seeking ways to promote revenue streams. 9. Leads division in taking a proactive approach to achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, GOLD Anchor Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews. Reviews and acts upon audit findings and guest feedback, ensuring team are trained and educated appropriately to prevent recurrences. Responsible for achieving objectives as defined by the balanced scorecard metrics ensuring that all company initiatives and other priorities as communicated by senior management are positively supported. 10. Maintains and communicates current knowledge of all ship’s regular events and special functions in order to provide guests and housekeeping team with accurate and updated information. 11. Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use. 12. Attends department and division head meetings. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team. Continually updates job knowledge by investigating new trends in housekeeping and cleanliness practices, reviewing professional publications, establishing personal networks, and sharing of best practices, lessons learned and new benchmarks with shipboard management and shore-side support groups. 13. Ensures frequent and consistent updates of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes. Works to ensure that their divisions’ manager and supervisor placement's maximize individual strengths to support the organizational needs. Through managing individual strengths this will allow for a seamless management handover allowing for minimum disruption to the team and operation. 14. Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system’s Standard Operating Procedures document. Disseminates appropriate information and section assignments, ensuring poor performers are coached, re-trained and counseled through back of house rotation. Utilizes progressive disciplinary process in accordance with guidelines and ensures top performers are consistently recognized and motivated. 15. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers. 16. Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director. Reviews with the BOH Senior Deck Supervisor on a per voyage basis the assignment of resources from divisions. 17. Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards. 18. Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm. 19. Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction and oversees the entire division and trains and coaches responses for effective problem resolution. 20. Maintains safe, secure, and healthy environment by enforcing organizational standards, pr

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  • Sales Manager
    Sales Manager
    18 days ago
    £50000–£150000 yearly
    Full-time
    London

    Job Summary COMMISSION-DRIVEN BUSINESS DEVELOPMENT REPRESENTATIVE High Commission We are seeking a dynamic and strategic candidate to lead our business development and sales initiatives in London. This is a performance driven role with base salary + uncapped commission. High performers can earn $5k-$10k a month. The ideal candidate will be responsible for fostering key relationships, driving onboarding growth, and expanding our market presence through effective presentation, negotiation, and technical sales expertise. This role requires a proactive leader with excellent communication skills, professional persistence, a genuine belief in the company, a team mindset, self-motivation, and a strong understanding of B2B sales, marketing, and technology solutions. The successful candidate will play a pivotal role in shaping our company's growth trajectory, by leveraging their industry knowledge and leadership capabilities. Duties Identify and contact local service businesses (salons, clinics, fitness studios, gyms, cleaning and maintenance companies) in your assigned area. Conduct outreach via in-person visits and phone Present Xaphra clearly, focused on how it helps businesses gain clients and increase revenue. Convert interested businesses into active partners on the platform Guide businesses through the initial onboarding process and ensure they are fully set up before handing off to the development staff. Follow up consistently with leads, and maintain a structured pipeline. Build strong relationships with business owners, and become a trusted point of contact. Work closely with onboarding development team to ensure smooth activation of new clients Provide feedback on common objections, competitor positioning and market response Meet and exceed weekly and monthly onboarding targets, scripts provided as needed. Experience Proven experience in business development, sales roles or Kirby acquisition, preferably in SaaS, marketplaces, or service-based industries Demonstrated success in closing deals and meeting or exceeding targets Strong ability to prospect, qualify and convert leads independently Excellent communication and negotiating skills with the ability to articulate value propositions quickly and clearly to diverse audiences. Comfortable handling objections, and navigating competitive conversations Experience with outbound sales (in-person outreach.) Ability to build rapport quickly with business owners and decision-makers Analytical skills to interpret data insights for decision-making purposes. Highly self-motivated with results-driven mindset Strong organizational skills with the ability to manage a pipeline and follow up consistently Comfortable working in a fast-paced, early-stage environment with evolving processes Basic understanding of CRM tools, sales tracking, booking platforms etc. (Not essential; walk-through provided.) Ability to quickly understand and communicate a value proposition clearly and confidently. We value attitude, drive, ability to execute over years of experience. Job Type: Contract Benefits: Flexible schedule Work Location: On the road

    No experience
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  • Self-Employed Door Canvasser – Home Improvement Leads London
    Self-Employed Door Canvasser – Home Improvement Leads London
    1 month ago
    £1800–£10000 monthly
    Full-time
    London

    Self-Employed Door Canvasser / Appointment Setter - Home Improvement Leads - London £30 per attended quote + 5% commission on closed jobs We are looking for a confident, hungry, self-employed door canvasser to help generate quotation appointments for a growing home improvement / property maintenance company. This is not a call centre role. This is face-to-face lead generation in the field. You will be knocking doors in selected London areas, speaking to homeowners and landlords, introducing our service, and helping book genuine quotation appointments for works such as refurbishments, renovations, maintenance, and home improvements. Pay: • £30 for every attended quotation appointment, • 5% commission on closed jobs generated by your canvassing, • paid weekly for attended quotes, • commission paid in instalments as stage payments are received on jobs What we need: • someone confident speaking to people face to face, • resilient and comfortable with rejection, • presentable, polite, and switched on, • reliable and organised, • able to track streets, properties visited, and outcomes properly, • ideally with canvassing, sales, fundraising, lead generation, or door-to-door experience What you’ll do: • knock doors in target areas, • introduce the company professionally, • hand over branded leaflets, • create interest and book genuine quotation appointments, • log all activity properly, • represent the business professionally at all times What we provide: • leaflet and marketing materials, • ID badge, • area planning / route support, • clear lead tracking system, • weekly commission reporting Important: This is a self-employed, commission-based role best suited to someone who backs themselves and wants strong upside. The right person can do very well here. Send a message with: • your name, • your area, • any canvassing / sales experience, • whether you drive, • when you are available to start

    Immediate start!
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  • Repairs administrator
    Repairs administrator
    1 month ago
    £27000–£30000 yearly
    Full-time
    Bickley, Bromley

    Overview: Our client is seeking an experienced Repairs Administrator to join their team. This role is ideal for someone with a background in construction or engineering who is highly organised and capable of managing repair processes efficiently. Key Responsibilities: • Coordinating and scheduling repair and maintenance works, • Acting as a key point of contact for clients and residents, providing updates, and resolving queries, • Liaising with contractors, engineers, and internal teams, • Managing and maintaining WIP (Work in Progress), ensuring jobs are tracked and progressed efficiently, • Updating job records, systems, and documentation accurately, • Monitoring job completion times and ensuring service level agreements are met, • Handling incoming calls and emails in a professional manner Requirements: • Minimum of 2 years’ experience in a similar role, • Background in construction, housing, or engineering preferred, • Experience dealing directly with clients and residents, • Strong understanding of WIP management, • Excellent organisational and communication skills, • Ability to multitask and prioritise workload effectively, • Proficiency in Microsoft Office and job management systems What’s on Offer: • Competitive salary (£27k–£30k), • Opportunity to work with a reputable organisation, • Supportive team environment, • Career progression opportunities

    Immediate start!
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