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Job Title: Service Quality Manager Reports To: Co-Chief Operations Officer / Director of Service Quality About the Role We are seeking an experienced and driven Service Quality Manager to support the delivery and continuous improvement of high-quality care services across a variety of settings, including elderly care, homecare, and specialist services. This role is primarily based across Norfolk and Suffolk, with occasional travel to other locations as required. You will work closely with managers and operational teams to promote a culture of excellence, ensuring services consistently meet regulatory standards and deliver outstanding care. Key Responsibilities • Monitor, assess, and improve service quality across multiple care settings., • Ensure compliance with all relevant regulatory requirements, including CQC standards., • Work collaboratively with managers and operational teams to drive continuous improvement., • Provide guidance, support, and constructive challenge to teams to maintain high standards., • Conduct audits, reviews, and inspections to identify areas for development., • Promote a culture of person-centred care and client satisfaction., • Proven experience in a quali...

Job Title: Service Quality Manager Applying for this role is straight forward Scroll down and click on Apply to be considered for this position. Reports To: Co-Chief Operations Officer / Director of Service Quality About the Role We are seeking an experienced and driven Service Quality Manager to support the delivery and continuous improvement of high-quality care services across a variety of settings, including elderly care, homecare, and specialist services. This role is primarily based across Norfolk and Suffolk, with occasional travel to other locations as required. You will work closely with managers and operational teams to promote a culture of excellence, ensuring services consistently meet regulatory standards and deliver outstanding care. Key Responsibilities • Monitor, assess, and improve service quality across multiple care settings., • Ensure compliance with all relevant regulatory requirements, including CQC standards., • Work collaboratively with managers and operational teams to drive continuous improvement., • Provide guidance, support, and constructive challenge to teams to maintain high standards., • Conduct audits, reviews, and inspections to identify areas for development., • Promote a culture of person-centred care and client satisfaction., • Proven experience in a quality, compliance, or similar role within homecare or healthcare., • Strong working knowledge of CQC homecare regulations and standards., • Excellent leadership, communication, and stakeholder management skills., • Strong analytical, problem-solving, and decision-making abilities., • High attention to detail with the ability to manage multiple priorities effectively., • A genuine passion for person-centred care and continuous improvement., • A supportive and collaborative working environment., • Opportunities for professional development and career progression., • The chance to make a meaningful impact on service quality and client outcomes. xrnqpay, • Clear processes, guidance, and support to help you succeed in your role.

Project Manager | Lowestoft | Hybrid | We are actively seeking a Project Manager to join our client, a world leader in oil and gas systems. As the project manager, you will oversee every component of the project from beginning to end, including personnel, contracts, schedules, finances, and risk management, while adhering to relevant local laws, procedures, systems, and internal standards. Responsibilities: • Serve as the primary project contact for clients and customers worldwide. • Assume leadership throughout the entire project lifecycle and assign tasks to the project team and other relevant business stakeholders as needed. • Ensure that every project is planned and carried out according to client and corporate specifications, at the lowest possible cost, and on schedule. • Make sure the project team is well-prepared and organised to complete all tasks within the predetermined budgets, time frames, etc. • Provide comprehensive updates and take appropriate action when necessary while collaborating closely with key teams like sales and engineering to make sure deadlines and commitments are being met. • Coach other members of the operations team by imparting information, skills, and best practices. • Work and communicate with the sales team, providing assistance with the commercial requirements as needed, and making sure that all quotes and associated costs optimise the company's return. • Oversee any necessary follow-up procedures for bids and make sure the team completes them on time. Requirements: • Demonstrated project management experience, preferably in the Oil & Gas, Renewable, Construction, Structural or Civil engineering. • Strong grasp of project costs and tight collaboration with the finance staff. • Ideally, a project management qualification such as APM or PRINCE 2 • A degree in a related field is desirable. • Experience managing people and teams is desirable. Salary and Benefits: • Lowestoft office with hybrid working. • Opportunity for national and international travel, if interested. • 25 days holiday + Bank Holidays. • Birthday off and the ability to buy or sell 5 days of holiday. • 6% pension scheme. • Electric Vehicle (EV) salary sacrifice scheme • Healthcare plan. Apply with your CV or get in touch to hear more about this fantastic opportunity