Business Director
il y a 12 heures
London
The Business Director - Hospitality, QSR and Leisure, will lead their own division of the agency, bringing strategic direction, commercial leadership and cultural fluency to our clients operating in fast-moving, high-impact environments. This role exists to be the senior partner to our clients, you must be someone who builds trust in the boardroom, relevance in the feed and empowerment in an enthusiastic team. Leading multi-disciplinary teams across communications, social, creators, partnerships, experiential and project delivery, you will know how to translate brand ambition into sharp, actionable, culturally tuned work, ensuring all our activity ladders back to brand, audience and cultural intent. You create clarity, pace and momentum, driving retention, growth and creative excellence across your portfolio. Key Responsibilities Client + Stakeholder Leadership • Act as the senior point of contact for flagship QSR, Hospitality and Leisure clients., • Build trusted relationships with CMOs, brand teams and senior stakeholders., • Understand client ambitions and translate them into sharp, actionable briefs., • Provide a strong point of view on brand, culture, category and audience., • Guide strategic direction across earned, owned and paid activity., • Ensure all work is rooted in cultural intelligence and QSR/Hospitality and Leisure category understanding., • Leading strategy, creative and production teams within the QSR/ Hospitality and Leisure department to deliver standout, culturally resonant campaigns that ladder into brand intention and business impact., • Own client account P&L across QSR, Hospitality and Leisure portfolios., • Oversee scopes, budgets, forecasting, resourcing and profitability., • Identify and grow organic opportunities across TFR’s service lines., • Lead proposals, renewals and new business pitches with commercial competence., • Contribute to agency revenue planning, pipeline forecasting and leadership decisions., • Manage, mentor and upskill a high-performance team., • Lead multi-disciplinary teams across Social, Content, PR, Communications and Project Delivery., • Set the tone for clarity, energy, pace and cultural curiosity., • Ensure teams operate with accountability, strong communication and values-driven behaviour., • Oversee seamless cross-functional delivery across multiple workstreams., • Maintain standards of excellence across strategy, creative, comms, social and experiential., • Support teams to identify risks early and course-correct., • Minimum of 10 years experience in a client-facing role within a culture-first, creative, social or brand agency working with leading QSR and Hospitality brands., • Experience running multi-workstream, integrated accounts across social, content, PR, creator and experiential., • Strong commercial track record: P&L ownership, forecasting, growth and contract negotiation., • Exceptional communication, presentation and influencing skills from C-suite to cross-functional teams., • Deep cultural fluency with the ability to translate trends into strategic action., • Strong problem-solving ability with sharp prioritisation and decision-making., • Highly organised with strong budget management and commercial acumen., • Strategic, commercially sharp and culturally tuned., • Positive, proactive and solutions-led, even under pressure., • Thrives in pace and excels in fast-moving client environments., • Values-driven leader who brings energy, empathy and excellence., • Collaborative and team-first but confident in senior leadership moments.