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Job Title Retail Performance Manager - Optical Location Watford Employment Type Full time Contract Type Fixed Term Shift Pattern Work Shift: Days Hours per Week 40 Salary Competitive salary plus benefits Category Optical, Retail Healthcare Closing Date 18 December 2025 Your Role At Asda nothing is more important to us than the health and wellbeing of our customers and we pride ourselves on providing excellent service and clinical care. Our Optical Managers are key to our success, making sure the team has everything in place that they need to deliver. Our unique fixed price approach means there's no up-selling. Single vision glasses are the same price as varifocals, and there are no top-up costs for anti-scratch or thinner lenses either, so we don't have to compromise a customer solution because of what someone can afford. With access to the wider Asda network, you will be supported by our Home Office teams who can offer clinical support and a team of Area Manager's who will work alongside you to get the most out of your role every day. You will also be provided with regular business updates and feedback on your performance. About You Our Performance Managers are key to our success, making sure the team has everything in place to deliver high quality patient service. You'll be responsible for overseeing and managing the entire operation. With tasks including managing your team of Optometrists and Optical assistants, overseeing compliance processes and procedures, reviewing sales forecasting and department targets whilst also dealing with customer queries, every day is busy and fast paced in an Asda Opticians. You will also be responsible for clinic management and managing the shop floor process to ensure the department is well equipped for customer's needs. Working in close partnership with an Optometrist you will also coach and develop your team so being confident in coaching others will be key to this role. Due to the fast-paced nature of this role and the different responsibilities you will need to be organised and able to manage your time effectively You'll Be Confident in coaching others Able to provide excellent customer and patient care Driven and ambitious to ensure the department meets its targets Organised and able to manage your time effectively Apply today by completing an online application… Everything you'll love You Will Also Get An Excellent Benefits Package Including • Discretionary company bonus, • Company pension up to 7% matched, • 15% colleague discount in store and online., • Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas., • Your professional indemnity insurance, • GOC fees paid, • CET package, • Flexible working patterns in accordance with 7 days opening, • Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated, • Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments. We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.

Who we are Lumina Intelligence are a highly ambitious, London-based, food & drink consultancy on a mission to inspire our customers with expert insight and world-class data powered by analytical thinking, outstanding expertise, and leading technology. We are part of a global media group, William Reed, who have been leaders in the food and drink sector for over 150 years. Lumina Intelligence is owned and managed by William Reed, the trusted digital, high value data and events company that has been connecting the food and drinks sector for over 160 years. We have offices in Gatwick, Brighton and London, UK; Montpellier, France; Singapore and Chicago, US. In line with the Company’s current Agile Working Policy, the successful candidate would be eligible to work part of the week from our London office and to work remotely for the rest of the week. Position Position: Full time – permanent Location: London / Hybrid Driving growth through client relationships and commercial insight. As Business Development Manager, you’ll be focused on building new partnerships, strengthening existing ones, and identifying opportunities across Lumina Intelligence’s portfolio. Working as part of a collaborative and target-driven team, you’ll take ownership of your pipeline, contribute to team goals, and ensure client relationships are maintained to a first-class standard. What you’ll be doing: • Managing, negotiating and securing contract renewals with specific Lumina Intelligence clients, • Leading 3/6/9-month client check-ins and keeping clients informed of the latest Lumina updates, • Delivering against individual upsell targets and developing a sales pipeline across your client portfolio, • Generating, nurturing and closing sales leads across Lumina’s product and consultancy offerings, • Identifying and pitching ad hoc consultancy opportunities within existing and new business relationships, • Supporting market report releases, coordinating marketing activities, and handling lead generation and follow-ups across the business development team, • Understanding prospect and client insight needs, data requirements and business strategy, • Writing detailed commercial proposals from brief to pitch, including costs and timings, • Attending conferences and networking events to build relationships and generate leads, • Articulating Lumina’s products and solutions clearly, linking them to client goals and needs, and running demos of Lumina Subscription Products to showcase value, • Updating CRM systems regularly and accurately, and managing the Salesforce lead queue with high-quality customer intelligence, • Re-engaging lapsed clients and communicating with prospects about Lumina webinars and product tours, • Managing specific Forum (CSF and FSF) clients, including induction calls, event invitations, and report release communication Requirements What you’ll need: • Strong networking skills and the ability to build, maintain and grow client relationships, • Sharp commercial acumen with a clear understanding of how to identify opportunities, pitch solutions and contribute to revenue growth, • Ability to quickly develop deep product knowledge and translate this into meaningful benefits for clients, • Excellent problem-solving skills and the ability to communicate complex solutions in a clear, relatable manner, • High level of initiative, drive and determination, with a proactive mindset and a focus on achieving results, • Strong organisational skills and attention to detail, with the ability to manage multiple projects and deadlines simultaneously, • Confident communicator with excellent written and verbal presentation skills, • Comfortable working independently and collaboratively in a fast-paced, target-driven environment, • Experience using CRM systems, and a commitment to maintaining accurate client records Other information Company Benefits and Initiatives Include: • 25 days annual leave in addition to bank holidays – increasing by one additional day after 6 years, up to a maximum of 30 days., • An additional day of leave for you to take on a cultural celebration day or on your birthday if you like. A day for you! At William Reed, we call this our “MeDay”., • A volunteer day to take for supporting a chosen charity and giving back to the community., • Contributory Pension, • Life Assurance Scheme, • Group Income Protection, • Enhanced family-friendly leave pay entitlements, • Wellbeing benefits, including: A health care cash plan, Employee assistance programme, Virtual GP service and Access to health & wellbeing resources and tools., • Cycle to Work Scheme, • Electric Car Scheme Why work for us We provide a supportive work environment and are committed to maintaining a healthy work/life balance for all of our employees. Working for William Reed means that you will be joining a stable organisation that is committed to developing its employees and brands. We warmly welcome and encourage applications from talented individuals of all backgrounds and characteristics. If you need any support in accessing this opportunity, please do not hesitate to discuss this with us.