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Key accountabilities • To line manage and motivate the Diary Management team to ensure a highly efficient and effective service is maintained., • Support the Diary Management team through effective allocation of work across the team while monitoring progress, to achieve delivery targets., • Keep up to date with our Senior Leadership Teams (SLT) immediate and long-term business priorities and lead the Diary Management team to ensure the SLT diaries reflect this., • A strong commitment to learning and improvement working with the team to proactively identify better ways of working., • Support in the planning and organising of SLT meetings and wider Estates events, ensuring the team is fully briefed and understands their responsibilities., • Ownership of the Estates Directors calendar, arranging meetings, travel and accommodation. Keeping a forward look to identify diary conflicts, whilst also adjusting to accommodate urgent and important meetings., • Ensuring the Director is fully briefed and prepared for meetings., • Work closely with other Business Support Teams in the Department and across Government, playing an active role in the Community, sharing knowledge and best practice and developing a strong community presence., • Provide cover for Senior Director Support role for periods of leavePerson specification Essential Skills, Knowledge & Experience • Strong leadership capabilities, with demonstrable experience of leading a team.(LEAD CRITERIA), • Prior experience of working in Private Office/Business Management environments, particularly Diary Management, • Ability to work at pace and respond flexibly to competing and changing demands, prioritising own workload efficiently, as well as that of your team., • Understanding and successful application of how to prioritise, plan and deliver on key work activities without close supervision, showing resilience under pressure., • Confidence to challenge current practices when identifying process improvements, helping to lead on and implement efficiencies., • Ability to develop and maintain positive relationships with stakeholders at different levels of seniority, tailoring communication style to suit the audience., • Strong communication and interpersonal skills, with experience of working collaboratively, building trust and working in partnership with colleagues., • Proficient use of Microsoft Office especially Outlook, Teams, SharePoint and Copilot.Behaviours We'll assess you against these behaviours during the selection process: • Making Effective Decisions, • Leadership, • Working Together, • Managing a Quality Service Benefits Alongside your salary of 38,772, Department for Work and Pensions contributes 11,232 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. Location Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time. Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed Hybrid Working This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office. If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert. Successful candidates will be posted in merit order based on your location preferences and the geographical requirements of the business. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience. After submission of the first stage of your application you will be invited to complete aCivil Service Judgement TestIf you successfully pass the test, you will be invited to complete the final stage of the application. Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is23:55on2/12/2025.If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website. Our online test supplier will be performing scheduled maintenance between 1:00am and 5:00am on 29th November 2025. There will be up to 1 hour during this time where candidates will not be able to access tests. All online tests will be affected. Impact for candidates Candidates who are taking a test when the downtime starts will have their test paused. They will be able to pick up where they left off after the downtime. They can do this by accessing the test again from their application centre. Candidates will not be able to launch new tests during the downtime. Candidates reporting issues should be advised to return to take the test after 5:00am on 29th November 2025. STAGE 1 - APPLICATION & SIFT As part of the application process you will be asked to provide a Personal Statement of no more than 1000 words against the essential criteria as outlined above. You will also be asked to provide a short CV. Your CV should be fairly short and just evidence very brief details of your work history and Qualifications. While your CV is not formally scored it will be used to validate the evidence of your Personal Statement. Please do not submit a speculative application where you do not meet at least 50% of the essential criteria as these applications will be unsuccessful. Do not include Behaviour examples within your application as these will not be assessed in the sift and will only be used at interview stage. Further details around what this will entail are listed on the application form. If we receive a large number of applications we will conduct an initial sift on the Lead Criteria of Strong leadership capabilities, with demonstrable experience of leading a team. If you pass the initial sift you will be progressed to full sift or directly to interview. There will be an initial sift of applications based on the Personal Statement only, so please ensure you evidence how you meet the Essential Skills, Knowledge & Experience requirement contained in the vacancy in this section. This will form a short list for interview. STAGE 2 - INTERVIEW All candidates who are successful at the sift stage will undertake a single virtual video interview. There, you will be assessed against the experience listed in the essential criteria. You will also be asked Behaviour questions. Your will also be asked some strength questions. Currently the sift is scheduled to take place w/c 8th December 2025and interview dates w/c 15th December 2025. Interviews are scheduled to take place virtually and dates are subject to change. Further Information At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. Find out more about working for DWP on the DWP Careers Hub . Reserve List A reserve list may be held for a period of 12months from which further appointments can be made. If you are placed on a reserve list but we cannot immediately offer you a post, please note: • If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual Part Time Working Pattern cannot be accommodated in the initial role offered or in cases of serious ill health). If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. Reasonable Adjustments We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should contact the Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Integrity, plagiarism, Civil Service Principles and the use of Artificial Intelligence (AI) The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Examples of plagiarism can include: • Presenting the work, ideas and experience of others as your own Disclosure and Barring Service and Internal Fraud Database Checks In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. If successful and transferring from another Government Department, a criminal record check will be carried out. Important New entrants are expected to join on the minimum of the pay band. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. If you are a current employee and are successful you must be able to be released from your current post within four weeks. Those on protected TUPE/ COSoP terms and conditions applying on promotion or voluntary permanent level move will adopt DWPs Terms and Conditions and this may have a different impact on pay and allowances. Please review this prior to acceptance of a role. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Accepting a post will be taken to mean acceptance of revised terms & conditions. Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at the Childcare Choices Website. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) . Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Matt Pepper Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: . If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. Attachments DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview Opens in new window (pdf, 635kB)

Job Description Government Property Profession Career Framework (Link) This role sits within the following: • Job Family Workplace & FM, • Core Role Workplace Management, • Support management of RFIs received from Security Supply Chain where decisions are required from DWP Estates, • Liaise with DWP Estate Operations Managers on CSI and SCC related queries, • Lead Estate Security Transformation (EST) Handover meetings to upskill operational colleagues in new security technology post CSI installation., • Manage CSI Intranet Pages that contain guidance and useful information on the new systems and processes, • Assist in resolution of CSI and SCC issues through partnership working with DWP, Digital and the Security Supply Chain, • Remain alert to emerging issues and trends which might impact your work area, identifying and reporting risks and issues efficiently., • Analysing and using a range of relevant, credible information from internal and external sources to support recommendations within the TSF team, • Work collaboratively with stakeholders and DWP Supply Chain partners, • Support on project communications, ensuring communication is made in a straightforward, honest, and engaging manner., • Managing and respond to requests for service/information that are made to the TSF team., • Produce and provide detailed reports to internal and external stakeholders outlining progress against targets, • Foster a one team approach to managing security amongst DWP stakeholders to ensure a security focussed environment., • Lead on appropriate security initiatives as requiredPerson specification Essential Skills, Knowledge & Experience • Experience in working effectively and in partnership with the supply chain and subject matter experts and relationship development, • Experience in producing detailed reports and presentations for a range of DWP and supply chain stakeholders, • Ability to make risk-based decisions to determine the most appropriate course of action, • Excellent stakeholder management skills, confident in communicating with internal and external stakeholders at different levels of seniority, engaging and collaborating to build effective networks in order to deliver goals and objectives, • Knowledge of Supplier and Customer Relationship Management techniques and their application, • Proven ability in articulating data and forecasts to stakeholders with commercial acumen, • Experience in a Technical Security function role Desirable • Certificate in Security Management Principles, or the willingness to work towardsBehaviours We'll assess you against these behaviours during the selection process: • Making Effective Decisions, • Communicating and Influencing, • Delivering at Pace, • Managing a Quality Service Benefits Alongside your salary of 38,772, Department for Work and Pensions contributes 11,232 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. Location Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time. Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed Hybrid Working This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office. If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert. Successful candidates will be posted in merit order based on your location preferences and the geographical requirements of the business. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience. After submission of the first stage of your application you will be invited to complete a Civil Service Judgement Test If you successfully pass the test, you will be invited to complete the final stage of the application. Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 24/11/2025. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website. Our online test supplier will be performing scheduled maintenance between 4:00pm and 7:00pm on 16th November 2025. There will be up to 1 hour during this time where candidates will not be able to access tests. All online tests will be affected. Impact for candidates Candidates who are taking a test when the downtime starts will have their test paused. They will be able to pick up where they left off after the downtime. They can do this by accessing the test again from their application centre. Candidates will not be able to launch new tests during the downtime. Candidates reporting issues should be advised to return to take the test after 7:00pm on 16th November 2025. STAGE 1 - APPLICATION & SIFT As part of the application process you will be asked to provide a Personal Statement of no more than 1000 words against the essential criteria as outlined above. You will also be asked to provide a short CV. Your CV should be fairly short and just evidence very brief details of your work history and Qualifications. While your CV is not formally scored it will be used to validate the evidence of your Personal Statement. Please do not submit a speculative application where you do not meet at least 50% of the essential criteria as these applications will be unsuccessful. Do not include Behaviour examples within your application as these will not be assessed in the sift and will only be used at interview stage. Further details around what this will entail are listed on the application form. There will be an initial sift of applications based on the Personal Statement only, so please ensure you evidence how you meet the Essential Skills, Knowledge & Experience requirement contained in the vacancy in this section. This will form a short list for interview. STAGE 2 - INTERVIEW All candidates who are successful at the sift stage will undertake a single virtual video interview. There, you will be assessed against the experience listed in the essential criteria. You will also be asked Behaviour questions. You will also be asked an additional question to validate your knowledge which will be measured against the essential criteria as specified in the vacancy. Your will also be asked some strength questions. Currently the sift is scheduled to take place w/c 1st December 2025and interview dates w/c 8th December 2025. Interviews are scheduled to take place virtually and dates are subject to change. Further Information At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. Find out more about working for DWP on the DWP Careers Hub . Reserve List A reserve list may be held for a period of 12months from which further appointments can be made. If you are placed on a reserve list but we cannot immediately offer you a post, please note: • If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual Part Time Working Pattern cannot be accommodated in the initial role offered or in cases of serious ill health). If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. Reasonable Adjustments We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should contact the Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Integrity, plagiarism, Civil Service Principles and the use of Artificial Intelligence (AI) The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Examples of plagiarism can include: • Presenting the work, ideas and experience of others as your own Disclosure and Barring Service and Internal Fraud Database Checks In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. If successful and transferring from another Government Department, a criminal record check will be carried out. Important New entrants are expected to join on the minimum of the pay band. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. If you are a current employee and are successful you must be able to be released from your current post within four weeks. Those on protected TUPE/ COSoP terms and conditions applying on promotion or voluntary permanent level move will adopt DWPs Terms and Conditions and this may have a different impact on pay and allowances. Please review this prior to acceptance of a role. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Accepting a post will be taken to mean acceptance of revised terms & conditions. Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at the Childcare Choices Website. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) . Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Matt Pepper Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: . If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. Attachments DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview (18) Opens in new window (pdf, 635kB)

The Estates Data, Systems & Reporting (DSR) teams mission is to serve as an agile enabler and assurer to DWP Estates in delivering its strategy through the whole data lifecycle for reliable, validated and assured data, systems and insight. This is in part achieved through delivery of the Estates Data Strategy, considering the DWP, DWP Data and DWP Estate Strategies in its formulation. The role focuses on data and reporting assurance, optimisation, systemisation and DWP Digital, Estates, Integrator and Supply chain collaboration. Delivering and supporting the following 5 enablers from the Estates Data Strategy Primarily Data, Reporting, Infrastructure and assurance while supporting Data Management, data & systems governance, data culture change, Automation and Systems Assurance as means to enable the Estates Data strategy delivery. Lead the development and implementation of DWPs Estates strategic Data Warehouse and Reporting environment from its Integrator 2 contract to meet the requirements of the DWP Estates function, its operating model. Drawing on an extensive background of experience in data engineering your skills will enable you to work with Digital Architects to define and specify the relevant requirements to deliver on the Estates Data Strategy, with specific focus on integrating Data from the Integrator 2 and supply chain in Workplace Services to the DWP. From concept specification to project delivery, delivering data and analytical solutions on the analytics and data reporting platforms. You will be able to act as a senior technical expert in all aspects of delivery and be prepared to provide leadership and guidance to functionally imbedded analysts in a collaborative way. You will be driving the development of a longer-term Analytical strategy for Estates with the Head of Estates Data and Systems, DWP Analytica Services and OGD (Other Government Departments such as GPA & Cabinet Office) to build a sustainable Analytical environment in Estates. You will develop the Estates Data engineering team to help implement and maintain the technology infrastructure that is integrating new and existing sources of data into Data Analytics processes and workflows, so that it can be exploited with maximum efficiency and efficacy. Key skills required include: data engineering, data architecture, data analysis, security architecture, DevOps, people development and business partnering. Digital, Data and Technology Profession Capability Framework This role sits within the following: • Job Family Data job family, • Core Role Data Engineer, • Communication - You assess and interpret the needs of technical and non-technical business stakeholders to build effective requirements specifications. Actively manage communication and expectations throughout projects lifecycles to deliver viable solutions that meet the sponsor and end-user requirements. Effectively manage team or diverse senior stakeholder expectations. Engage with senior stakeholders on new initiatives, ensuring their requirements are understood and met. Involved in the delivery lifecycle from engaging with stakeholders on new initiatives, analysing use cases, developing optimal designs that, where possible, re-use and extend capabilities, and implement and operate the design. Develop an Analytical community of practice to share knowledge, establishing analytical champions, enhancing Estates Governance, standards and processes to provide a strong foundation to develop Estates Analytical capability, individuals, teams, and innovation., • Programming and build - You manage work as part of a team to design, write and iterate code from prototype to production-ready. You understand security, accessibility and version control. You can use a range of coding tools and languages. You can develop code that self-generates documentation that supports Data Scientists and Data Analysts., • Technical understanding - You know about the specific technologies that underpin your ability to deliver the responsibilities and tasks of the role. You can apply the required breadth and depth of technical knowledge., • Testing - You can plan, design, manage, execute and report tests, using appropriate tools and techniques, and work within regulations. You know how to ensure that risks associated with deployment are adequately understood and documented., • Problem resolution - You know how to log, analyse and manage problems in order to identify and implement the appropriate solution. You can ensure that the problem is fixed., • Data Integration - Explore and ingest relevant data sources from WPS and other sources that have to date remained unexplored to enable access for Analytical Services. Focusing on areas such as Integrator DWH, Building Management Systems (BMS), sensor technologies (IoT), and other Big Data sources to improve decisions on Building Occupancy and other focus areas. The role requires the ingestion of a wide range of data assets from Estates supply chain, curating and publishing within the Estates Ecosystem. Seeking to establish and mature advanced data capabilities with standardised practices, machine learning, and agility needed to proactively detect and respond to new issues., • Assurance - Review internal / external Data Warehouse, Data models and Reporting solutions for reliability and validity in design and build for assurance of accurate data provisioning. Assessing data ecosystem lifecycle provisioning, transformation and representation for improved data quality across multiple platforms and organisations., • Data Ecosystem - Working with Digital Architects to scope, design, and build an appropriate data ecosystem that effectively integrates Estates extensive external data to an environment where it can be effectively curated with Master Data Management Tooling and disseminated to appropriate functions in the most effective and controlled way. Establishing standards, keeping the solutions up to date while keeping abreast of best practice in industry and across government., • Data Analysis and Synthesis - Working in close association with the DWP Digital, Estates, and wider DWP Analytical functions, establish, embed & continuously improve Estates data capabilities that enable data analysts within Estates and wider DWP to develop insights that inform Estates and wider DWP decisions with resilient platforms and curated data assets from its predominantly external data sources.Person specification Essential Skills, Knowledge & Experience • Experience in designing, building, and deploying efficient, scalable, automated ETL/ELT pipelines e.g., traditional data warehousing, modern cloud data warehousing, data lake/big data approaches., • Experience in designing and developing data solutions on public cloud (AWS/Azure/GCP)., • Experience in one or more Programming languages (SQL, Python)., • Experience with data visualisation and analysis (e.g., PowerBI, SAS)., • Experience in Data Storage and database technologies (e.g., RDBMS, NoSQL, Distributed Storage)., • Experience in distributed version control tools, and awareness of modern code deployment methods (CI/CD)., • Experience in supporting the design of data models/data flows., • Experience in technical leadership, advising on architecture and technology, setting direction, collaboration across teams, and mentoring more junior staff., • Experienced in all levels of customer relationship management and stakeholder liaison., • Experienced in working in Real Estates / Property environment, with deep understanding of Real Estate data and analytics., • Influential in leading key stakeholders towards solutions that give a balance of optimal commercial performance whilst delivering on strategy., • Experience of working with JIRA (or Azure DevOps or similar tools) within an Agile/Scrum environment., • Experience/understanding of software and data lifecycle management., • Educated to degree level (not essential, experience is key). Relevant numerate, technical or computer science discipline would be an advantage. Desirable • DAMA UK Membership., • Data Professional accreditation from recognised industry body.Benefits Alongside your salary of 75,026, Department for Work and Pensions contributes 21,735 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. Location Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time. Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed Hybrid Working This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office. If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert. Successful candidates will be posted in merit order based on your location preferences and the geographical requirements of the business Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Strengths and Experience. STAGE 1 - APPLICATION & SIFT As part of the application process you will be asked to provide a Personal Statement of no more than 1000 words against the essential criteria as outlined above. You will also be asked to provide a short CV. Your CV should be fairly short and just evidence very brief details of your work history and Qualifications. While your CV is not formally scored it will be used to validate the evidence of your Personal Statement. Please do not submit a speculative application where you do not meet at least 50% of the essential criteria as these applications will be unsuccessful. Do not include Behaviour examples within your application as these will not be assessed in the sift and will only be used at interview stage. Further details around what this will entail are listed on the application form. There will be an initial sift of applications based on the Personal Statement only, so please ensure you evidence how you meet the Essential Skills, Knowledge & Experience requirement contained in the vacancy in this section. This will form a short list for interview. STAGE 2 - INTERVIEW All candidates who are successful at the sift stage will undertake a single virtual video interview. There, you will be assessed against the experiences listed in the essential criteria. You will also be asked additional questions to validate your technical knowledge which will be measured against the essential criteria as specified in the vacancy. Your will also be asked some strength questions. Currently the sift is scheduled to take place w/c 8th December 2025and interview dates either w/c 15th or 22nd December 2025. Interviews are scheduled to take place virtually and dates are subject to change. Further Information At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. Find out more about working for DWP on the DWP Careers Hub . Reserve List A reserve list may be held for a period of 12months from which further appointments can be made. If you are placed on a reserve list but we cannot immediately offer you a post, please note: • If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual Part Time Working Pattern cannot be accommodated in the initial role offered or in cases of serious ill health). If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. Reasonable Adjustments We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should contact the Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Integrity, plagiarism, Civil Service Principles and the use of Artificial Intelligence (AI) The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Examples of plagiarism can include: • Presenting the work, ideas and experience of others as your own Disclosure and Barring Service and Internal Fraud Database Checks In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. If successful and transferring from another Government Department, a criminal record check will be carried out. Important New entrants are expected to join on the minimum of the pay band. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. If you are a current employee and are successful you must be able to be released from your current post within four weeks. Those on protected TUPE/ COSoP terms and conditions applying on promotion or voluntary permanent level move will adopt DWPs Terms and Conditions and this may have a different impact on pay and allowances. Please review this prior to acceptance of a role. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Accepting a post will be taken to mean acceptance of revised terms & conditions. Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at the Childcare Choices Website. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) . Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Matt Pepper Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: . If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. Attachments DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview Opens in new window (pdf, 635kB)

Java Developer Are you self-motivated with an innovative mind, a passion for technology, and a good understanding of object orientated development? Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. About Apexon: Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence. The ideal candidate is a self-motivated, multi-tasker, and demonstrated team-player. You will be a senior developer responsible for the development of new software products and enhancements to existing products. You should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills. You’ll be responsible for: • Producing high quality, maintainable code, • Supporting in the design and development of complex software solutions, • Partnering effectively with client project teams, • A natural ability to mentor junior developers You’ll have: • 4+ years of commercial software engineering experience in Java, Springboot, Microservices, AWS, Docker, Kubernative, Kafka., • Service oriented architecture development, • TDD/BDD, • Experience working in an Agile environment, • Natural self-motivation with a passion for delivering excellence, • Great communication skills with the ability to build strong professional relationships, • Curiosity with an ongoing desire to develop and learn, • Good problem solving skills, • Knowledge of DevOps tools, e.g. Jenkins, Sonar and CI/CD principles, • Experience with React/Angular frameworks, • Financial Services and/or Software Consulting experience We’re committed to providing our people with a great environment to work in. You can expect ongoing skills-based development, career progression as well as health & well-being benefits and support. You’ll work within a friendly and supportive team, working on a variety of projects and the chance to obtain relevant certifications along the way! We also offer: -An employer pension scheme -25 days holiday + 8 bank holidays, with the option to carry forward or 'cash-in' 5 days each year -Access to YuLife wellness platform, subscription to Meditopia App, premium subscription to Fiit, life coaching & emotional wellbeing sessions, 24 / 7 virtual GP Access, Employee Assistance Programme -Life Insurance & Income protection -Enhanced Maternity Pay & Paternity Pay -Cycle to work scheme -Travel loan scheme -A Tech Scheme which lets you choose from over 5000 tech products at up to a 12% discount

Job Title: SOC Incident Response & Threat Hunting Manager Location: Remote Salary: £75k - £85k plus 10% bonus and £6k car allowance Mon – Fri as well as an on-call rota - 1 week in 4. Candidates must be willing and eligible to go through SC security clearance for this role Job Description: We are seeking a highly skilled and experienced SOC Incident Response & Threat Hunting Manager to join our growing Security Operations Centre. This is a Player Manager position, someone that is able to speak to the customer and keep them updated on the progress of an escalated incident but also someone that comes from a technical Incident response and Forensics background. Key Responsibilities: • Provide expert guidance and technical oversight on complex security incidents and threat hunting operations., • Lead and coordinate high-severity incident response engagements, acting as the primary incident lead when required. This includes managing cross-functional teams, communications, and critical decision-making under pressure., • Ensure all incident response and threat hunting activities are thoroughly documented, with comprehensive reporting delivered to stakeholders., • Drive the strategic development and maturity of the CTI team, enhancing their capabilities, visibility, and the actionable insights derived from their research—both internally and for customers. Your transferable skills and experience: • Analytical problem-solving: ability to investigate complex data and identify patterns or anomalies, • Collaboration and teamwork: experience with working across functions to resolve time pressured issues., • Communication: ability to explain technical findings in a clear manner to technical and non-technical audiences. Your benefits: • 25 Days annual leave plus public holidays (3 flexible), • Pension – Double matching contributions of up to 10%, • Life assurance, • Companywide incentive plans, • Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more), • Perks at work – employee discounts, • Employee assistance programme/ virtual GP If you are interested in this role, please feel free to submit your CV or call me on 01737 821029 Many thanks,

Dynamics 365 Business Central Service Desk Analyst £40,000 to £50,000 Location: Remote or Scunthorpe OVERVIEW Our Business Central Service Desk Analyst plays a crucial role as the frontline contact for technical and software support. This role is dedicated to delivering exceptional customer service by efficiently resolving technical issues as well as, giving customer advice and Guidance in the form of Team calls and Recorded or Live training sessions. By actively engaging with customers and teams, the Service Desk Analyst enhances the overall customer experience while contributing to the organisation’s objectives. The role involves logging and managing helpdesk tickets, meeting service level agreements (SLAs) and KPIs, and collaborating with internal teams to resolve customer issues. Through continuous learning and adherence to compliance standards, the Service Desk Analyst ensures high-quality service delivery and fosters a positive, customer-focused environment. Business Central Experience (Essential) We’re looking for someone with a solid background in Microsoft Dynamics 365 Business Central. You’ll be the go-to expert for all our customer queries, from simple ‘How To’ type queries, through to more complex queries such as Data Investigation and Config Changes. You should be confident in: • Troubleshooting posting errors, transaction discrepancies, and general ledger issues, • Guiding users through standard posting processes such as purchase and sales invoices, receipts, shipments, and journal entries, • Investigating issues like incorrect values, missing lines, or reconciliation differences between modules, • Explaining how master data, dimensions, and document templates impact transactions and reporting, • Supporting users with setup and configuration of customers, vendors, items, and related workflows, • Thinking critically about data accuracy, financial impact, and process efficiency across the ERP, • Providing clear, user-friendly explanations for common confusion points in Business Central workflows (e.g., posting groups, dimensions, or approval chains), • Experience with integrations, reporting tools, and process improvement within Business Central is a plus KEY RESPONSIBILITIES Customer Support: Act as the first point of contact for software support enquiries, providing timely and effective assistance for technical issues as well as advise and Guidance to customers on how they can utilise the solution for their business. You will also be responsible for running Virtual training sessions and workshops for our customers when advice or training is required to support the customers continuous adoption of the solution. Communicating clearly and constructively using the appropriate communication methods. Providing updates to customers at regular intervals, ensuring expectations are set and met. Proactively encouraging customers to use the self-service portal by offering guidance and sending welcome emails as required. Ticket Management: Log, update, and manage helpdesk tickets with clear and detailed documentation to ensure transparency and accuracy. Prioritising tickets in line with operational targets, ensuring SLAs for response and resolution are consistently achieved. Ensure tickets are resolved to a high standard, getting to the root cause of issues rather than just one-off fixes. Team Collaboration: Work closely with team members and other departments to resolve issues efficiently, sharing relevant knowledge and insights. Participating in team meetings, coaching sessions, one to one/development sessions, product huddles, and handovers to enhance team performance. Assisting other teams by providing accurate and helpful information, ensuring clarity in shared objectives. Meeting targets and deadlines for tasks set by the Management and Leadership teams. Continuous Improvement: Pursue professional development through training, certifications, and self-led learning. Identifying patterns in recurring issues and propose proactive solutions to prevent future occurrences. Suggesting and implement process improvements to enhance service delivery. Compliance and Security: Adhere to GDPR regulations and internal policies to safeguard customer data and maintain confidentiality. Reporting any potential security concerns or incidents promptly to the relevant parties. MAIN TASKS: Specific tasks will include (but are not limited to) Respond promptly to incoming phone calls and emails, ensuring all interactions are logged and prioritised within defined SLAs Maintain internal systems with up-to-date and accurate customer details, such as (but not limited to) 3rd party details, module information, version information, connection information, and user details. Updating internal systems correctly, clearly, and efficiently with ticket detail, ticket summary, time spent on tickets, ticket status, and ticket categories. Communicate software version upgrades, scheduling updates, carrying out the upgrades, and notifying customers of changes. Liaise with suppliers and contractors regarding tickets, projects, and issues, ensuring effective resolution and progress updates. Deliver customer training sessions and participate in customer-facing meetings to provide clear and actionable guidance. Create and maintain customer-facing resources, such as help sheets, video tutorials, training guides, and webinars. Ensure that customer data fixes and manipulations comply with audit requirements and remain transparent and secure. Keep up to date with any industry & legislation changes that may affect our customers through research and discussion/interaction with the team. Contribute towards team strategies, goals, and targets. Contribute towards company strategies, vision, mission, and values QUALIFICATIONS, NEED TO KNOW & TECHNICAL SKILLS • Right to work in the UK., • AAT Level 2 Qualification or equivalent experience in finance or a related field., • 2 + Years supporting multiple customers on Dynamics Business Central, • Proficiency in Implementing or Supporting processes within Business Central, • Familiarity with remote support tools and ticket management systems, such as Halo, Zendesk or ServiceNow., • Understanding of ITIL processes or similar frameworks to enhance service delivery., • At least two years of experience in a customer-facing technical support role. So, who are we? The HBP Group is the number one choice for many businesses across the UK looking for reliable, award-winning business technology. Providing a range of services including local IT Support accounts software and EPOS solutions. We offer our customers a range of the best market-leading products and services to streamline complex business processes and increase efficiency. We have 3 offices including our head office in Scunthorpe, an office in Hull and another office in Peterborough. Why work for us? Here at the HBP Group we are passionate about our business and our customers, and believe our people are our most valuable asset. Driven by our commitment to creating a great place to work for all our staff, we are always looking for ways to improve our employee experience. Accredited to The Living Wage Foundation, we are a Real Living Wage Employer and this year we achieved “Outstanding” accreditation with Best Companies... However, we’re not going to stop there and are focused on achieving 3 Star “World Class employer to work for” accreditation in the future. That’s why it’s a great time to join The HBP Group… As we continue our successful journey with exciting and achievable growth plans, we want to focus not only on our overall commercial objectives but creating a great working environment for our staff to thrive. So, on top of the normal benefits, we think some of the amazing reasons to join us are: • 28 days of holiday, plus bank holidays = 36 days holiday total! – Prorated for part time employees., • Option to sell back holiday*, • Salary Sacrifice Pension Scheme*, • A pro-active team of staff and this includes a Mid-Year and Year End Appreciation Party. We also have a number of themed office days including for Pancake day and also to support our chosen charity, • A friendly inclusive environment across the whole office – we really are a great bunch!, • Enhanced Maternity Pay *, • Enhanced Paternity Pay *, • Enhanced Bereavement Leave, with our “Time to say goodbye leave”, • Free lunches, • Casual business dress code (with option to choose from our free workwear wardrobe selection), • Christmas Thank You Bonus *, • Support and guidance from your very first day!, • Tailored Training Plans to support success in your role., • Personal Development Plans to support career advancement., • On-site parking, • Company Sick Pay *, • Wellness activities, • Salary Sacrifice Electric Car Scheme*, • Salary Sacrifice Bike to Work Scheme*, • Salary Sacrifice Child Care Vouchers, • Length of service / eligibility criteria Salary range between £40,000 to £50,000 per annum (depending on experience). We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview will be contacted.

Annata operates a global support team with regional support locations in the UK, Malaysia and the US, enabling our customers and partners to be serviced 24 hours a day, 5 days a week. The global team operates as a single business unit, managed by the Head of Global Support, sharing unified processes and workloads with regional support management. The Support Delivery Lead role will work as part of the EMEA Support team, reporting to the EMEA Regional Support Manager. As a Delivery Lead you will be involved in dealing with supporting standard Microsoft Dynamics F&O, CE and the Annata A365 solution. This will include working on support tickets for EMEA Partners and Customers that have a Service Level Agreement (SLA) with Annata for issues and bug fixes. Also assisting with requests and small changes that are aligned to the needs of our Customers and Partners as part of their continuous improvement projects. In addition, you will be assigned to a number of customers and partners, becoming their main day-to-day contact. You will be responsible for regular update calls, monthly reporting and the delivery of continuous improvement initiatives and Microsoft/Annata service updates. Role: 1. Management of customer issues throughout the whole support lifecycle: • Ability to triage a support ticket, • Able to follow support processes, • Applying knowledge to be able to replicate and progress the ticket, • Effective communication to the customer and internally with colleagues, • Completing standard documentation, • Prioritization of work, • Ticket turnaround to ensure that customer SLAs are met, • Logging tickets through to 3rd parties as/when required, • Responsible for completing internal acceptance testing of fixes and solutions 2. Maintain customer and partner engagement with regular calls to discuss ticket updates and requests., 3. Manage the D365 service updates when applicable., 4. Manage customer Business as Usual (BAU) releases when applicable., 5. Customer change requests – Involved in completing functional design documentation and providing estimates to the customer for the requested work., 6. Project management for smaller projects (Under 50 days)., 7. Timely and effective response to requests for advice and/or assistance. Responsibilities: 1. Provide 3rd and 4th line functional support to partners and customers. This includes knowledge of the Standard Dynamics functionality and Annata A365 functionality, setup & configuration, feature management and troubleshooting to establish a root cause., 2. Handle partner and customer incident, request and change request tickets efficiently., 3. Clear and concise communication to the customer, regular screenshares for knowledge transfer and guidance as required., 4. Ensure all support documentation is completed in line with support processes., 5. Work to ensure SLAs are met in line with support agreements., 6. Effective escalation of support tickets where SLA may breach., 7. First point of contact for specific customer and partners. Able to maintain good relationships through engagement, communication and regular meetings., 8. Maintain strong relationships with other departments within Annata, ensuring the customer and partner tickets are resolved quickly., 9. Managing multiple concurrent issues and escalations at any one time. Skills and Experience: Required 1. Extensive Microsoft Dynamics Experience: Minimum of 5 years’ hands-on experience with Microsoft Dynamics 365 Finance & Operations (F&O) or Customer Engagement (CE), ideally within a support, customer service, or service delivery environment., 2. Issue & Escalation Management: Proven ability to manage multiple concurrent issues and customer escalations in high-pressure situations, ensuring timely resolution while maintaining high standards of service quality., 3. Problem Solving & Initiative: Self-motivated and proactive in diagnosing and resolving technical and functional issues reported by customers and partners, demonstrating ownership and accountability., 4. Organizational & Prioritization Skills: Strong organizational capabilities with a keen attention to detail, ensuring tasks are prioritized effectively and critical information is clearly communicated and actioned., 5. Communication & Stakeholder Engagement: Excellent interpersonal and communication skills, with the ability to convey technical concepts to non-technical audiences in both written and verbal formats., 6. Customer Service Excellence: Demonstrated ability to manage customer expectations, respond to inquiries professionally, and deliver a consistently positive customer experience., 7. Support Tools & Systems Proficiency: Skilled in using support platforms and ticketing systems to track, manage, and report on customer support activities., 8. Documentation & Knowledge Management: Capable of creating and maintaining support documentation, including FAQs, troubleshooting guides, and knowledge base articles to improve customer self-service and internal efficiency., 9. Stakeholder Relationship Building: Adept at building trust and rapport with internal and external stakeholders, fostering collaborative relationships that support long-term customer success., 10. Cross-Functional Collaboration: Experience working closely with cross-functional teams—including product, engineering, and account management—to resolve complex issues and relay customer feedback effectively., 11. Time Management & Multitasking: Strong time management skills with the ability to handle multiple customer inquiries and support tasks simultaneously, ensuring deadlines and service levels are consistently met., 12. Release & Service Update Management: Prior experience coordinating Microsoft Dynamics BAU (Business-as-Usual) releases and service updates, including planning, communication, and post-release support., 13. Third-Party Ticket Handling: Experience in logging and managing support tickets with external vendors and Microsoft, ensuring accurate tracking and timely follow-up., 14. Reporting & Insights: Proficient in generating reports and dashboards for internal and external stakeholders, providing insights into support performance, customer health, and service trends. Desirable 1. Global Support Experience: Prior experience working within a global or multi-regional support model, demonstrating an understanding of regional service expectations, time zone coordination, and cultural nuances in customer engagement., 2. Project Tracking Tools: Familiarity with project tracking and collaboration tools such as Microsoft Project, Jira, or Asana, with the ability to monitor progress, manage dependencies, and support cross-functional initiatives., 3. Support Analytics & Metrics: Ability to interpret and analyse support data, including ticket trends, resolution times, and customer satisfaction metrics, to identify areas for improvement and inform strategic decisions., 4. Microsoft Dynamics Dual Write: Experience with Microsoft Dynamics Dual Write integration between F&O and CE is preferred, including understanding of data synchronization and troubleshooting common sync issues., 5. SQL Server Management Studio (SSMS): Proficient in using Microsoft SQL Server Management Studio for querying databases, investigating data-related issues, and supporting root cause analysis., 6. Microsoft Azure DevOps: Skilled in using Microsoft Azure DevOps for managing work items, tracking development tasks, and collaborating with engineering teams on issue resolution and release planning., 7. Change Management & ITIL Framework: Familiarity with formal change management processes, ideally aligned with ITIL best practices, including experience in managing service transitions, approvals, and communications. Education: Bachelor’s Degree in Computer Science, Business Administration, Information Technology, or a related field. What Annata Stands For: Annata is a Microsoft Global Independent Software Vendor (ISV) since 2001. With its roots in Iceland, Annata is one of the leading global ISVs and industry partners from Microsoft with offices in all continents. Built on Microsoft Dynamics 365, our A365 solution offers a comprehensive suite of capabilities designed to propel automotive, trucks & buses, and equipment businesses into the realm of digital transformation. Our team consists of employees with different nationalities, origins, religions, and cultural backgrounds. We actively support diversity and demand our employees to respect different opinions and lifestyles. In virtual teams, we utilize the know-how of our international colleagues and secure the maximal output for our clients. We appreciate personal contact with our customers and colleagues, but we also aim to reduce travel to a sensible level – in order to support our employee’s work/life balance and to reduce our ecological footprint.

We are seeking a highly skilled and experienced SOC Incident Response & Threat Hunting Manager to join our growing Security Operations Centre. This pivotal role will be responsible for leading our Tier 3 Security and Incident Response Analysts, overseeing advanced incident response activities, driving proactive threat hunting initiatives, and providing strategic direction for the Cyber Threat Intelligence (CTI) capability. This is a hands-on leadership position requiring a strong technical background, exceptional management skills, and a strategic vision for cybersecurity. You will play a key role in mentoring and developing a high-performing team, leading complex incident response engagements from initial detection through to post-incident review, and significantly enhancing the security posture of our diverse customer base. The role demands a unique blend of strategic leadership, deep technical expertise in digital forensics and incident response (DFIR), and a proactive mindset to anticipate and neutralise sophisticated and evolving cyber threats. Key Responsibilities: • Provide expert guidance and technical oversight on complex security incidents and threat hunting operations., • Lead and coordinate high-severity incident response engagements, acting as the primary incident lead when required. This includes managing cross-functional teams, communications, and critical decision-making under pressure., • Ensure all incident response and threat hunting activities are thoroughly documented, with comprehensive reporting delivered to stakeholders., • Drive the strategic development and maturity of the CTI team, enhancing their capabilities, visibility, and the actionable insights derived from their research—both internally and for customers., • Collaborate closely with CTI and Detection Engineering teams to translate raw intelligence into actionable threat hunting hypotheses and use cases., • Design, execute, and lead advanced threat hunting exercises across varied customer environments, leveraging a deep understanding of adversary tactics, techniques, and procedures (TTPs)., • Integrate threat intelligence into hunting activities to maintain a proactive defence posture informed by current and emerging threats., • Develop and deliver high-quality in-house training programmes for the SOC team, including tabletop exercises, forensic challenges, and upskilling sessions on new tools and techniques., • Participate in the on-call rotation to support critical incidents. Your transferable skills and experience: • Analytical problem-solving: ability to investigate complex data and identify patterns or anomalies, • Collaboration and teamwork: experience with working across functions to resolve time pressured issues., • Communication: ability to explain technical findings in a clear manner to technical and non-technical audiences., • Adaptability: comfortable learning new tools, processes and technologies quickly., • Decision making: able to prioritise actions and make judgements under pressure., • Continuous improvement: committed to documenting lessons learned and improving processes, practices and the skillset of the wider operational team. Your benefits: 25 Days annual leave plus public holidays (3 flexible) Pension – Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more) Perks at work – employee discounts Employee assistance programme/ virtual GP Role dependent benefits: Private medical/ company car or car allowance Recruitment process The recruitment process consists of two stages of interview We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme. Achieve together We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer. We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

HCLTech’s Microsoft Business Applications Practice (MBAP) is seeking a D365 CE (CCaaS & Customer Service AI) Solution Architect to join our award-winning and growing team. This individual will collaborate with business analysts and other team members to determine the best design approach regarding the overall solution including system design, data integration and migration. The D365 CE (CCaaS & Customer Service AI) Solution Architect carries the ultimate responsibility for meeting the customer requirements and completing the project. Role Summary We are looking for a Solution Architect with deep expertise in Dynamics 365 Customer Engagement, specializing in Contact Centre as a Service (CCaaS) solutions. The ideal candidate will have a proven track record of architecting and delivering end-to-end service experiences that combine Copilot Service Workspace, omnichannel routing including channels: email, chat and voice, AI-driven agent assist, and telephony integration. You will lead the architecture and technical design of complex CCaaS implementations for enterprise clients, ensuring scalable, intelligent, and seamless customer engagement across all service channels. Key Responsibilities Strategic Solution Architecture • Own the end-to-end solution design for CCaaS implementations on Dynamics 365, covering customer service, omnichannel engagement with handoff to live agents from Copilot Studio bots, • , and AI capabilities., • Lead the design of the Copilot Service Workspace, configuring and extending for agent productivity and efficiency., • Architect solutions leveraging AI for Agent Assist, including real-time suggestions, knowledge surfacing, and context-aware automation., • Collaborate with HCLTech Architects to define the chatbot strategy using Copilot Studio., • Design AI for Supervisors including real-time dashboards, conversation intelligence, and sentiment analytics., • Oversee the integration of telephony systems (e.g., Genesys, NICE, Five9, Azure Communication Services) into Dynamics 365 via certified connectors or custom middleware., • Working with the Data Architect to define data strategy and architecture for interaction history, customer profile unification, and insights-driven routing., • Ensure robust governance across environments, security roles, compliance, and performance management. Technical Leadership • Collaborate with developers, functional consultants, and client architects to deliver scalable, supportable designs., • Review and approve solution documentation including architecture blueprints, integration specs, and API definitions., • Lead technical workshops and architecture governance boards with stakeholders and vendors., • Contribute to pre-sales solutioning, technical scoping, and effort estimation as required., • Able to help resolve design conflicts or business process decisions across streams., • Provide support to lead coordination of the various teams/workstreams to ensure team is not working in silos. Required Skills and Experience • 6+ years of experience in Dynamics 365 CE, and are up to date with Copilot Service and Omnichannel and have had recent experience here., • Proven experience delivering Contact Centre solutions with voice, chat, social, and third-party telephony integrations., • Strong command of Copilot Service Workspace configuration and extensibility (e.g., session templates, macros, app profiles)., • Expertise in AI-powered features: agent assist, conversation intelligence, call transcription, sentiment scoring., • Experience with Power Platform, including Power Automate, Power Apps, and Power Virtual Agents., • Solid knowledge of Azure components such as Azure Communication Services, Bot Framework, Logic Apps, Cognitive Services., • Understanding of DevOps practices, solution lifecycle, and CI/CD pipelines for D365 solutions., • Excellent communication skills with the ability to engage business and technical stakeholders alike. Desirable Qualifications • Microsoft Certified:, • Dynamics 365 Customer Service Functional Consultant Expert (MB-230), • Power Platform Solution Architect (PL-600), • Experience integrating with CCaaS platforms such as Genesys Cloud, NICE CXone, Five9, Amazon Connect, or Twilio., • Exposure to Copilot for Service, Unified Routing, and Omnichannel Voice., • Familiarity with regulatory and compliance requirements around data privacy and call recording (e.g., GDPR, PCI-DSS). HCL Tech is an Equal Opportunity Employer. Applicants receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance For more information on how we process your personal data, please refer to HCLTech’s ___.

Job Title: Disability Training & Consultancy Specialist Contract: 6-month fixed term, full-time (37.5 hours per week), Monday to Friday Location: Home-based with national travel Salary: Competitive, dependent on experience Medigold Health is one of the UK’s leading providers of occupational health and corporate wellbeing solutions. With a national presence and a reputation for excellence, we partner with organisations to support employee health, foster inclusive cultures, and improve workplace wellbeing. As part of our commitment to driving meaningful change in how businesses support disability, mental health, and inclusion, our national training and consultancy team delivers high-impact, evidence-based solutions across the UK. We are currently seeking a passionate and experienced Mental Health & Disability Training Specialist to join our team on a 6-month maternity cover basis. This role has a strong focus on delivering Mental Health First Aid (MHFA) England training, alongside adapting and delivering other disability and inclusion sessions to meet client needs. Job Summary This is a fixed-term national role (6-month maternity cover) involving travel across the UK to deliver high-quality training and consultancy services. You will work with a diverse client base, supporting them to embed inclusive workplace practices and strengthen their approach to mental health and disability inclusion. The candidate must be a qualified and commercially approved MHFA England Instructor, with a proven track record in delivering impactful training and supporting organisations through consultancy. Specific Responsibilities MHFA & Training Delivery • Deliver MHFA England training courses nationally as the core responsibility of the role., • Deliver Medigold Health’s wider training programmes, including neurodiversity disability and mental health training courses, bitesize sessions and webinars., • Adapt existing training products to meet the specific needs of client organisations and audiences., • Facilitate inclusive, engaging learning for participants at all organisational levels., • Use a blend of delivery methods (in-person, virtual, and supporting resources) to maximise impact., • Support the development and refinement of Medigold Health’s training portfolio., • Represent Medigold Health professionally when working with clients., • Promote Medigold Health’s broader training and consultancy services during client engagements., • Support the team in identifying new opportunities through relationship-building and awareness-raising activity. Requirements for this role Essential • Accredited MHFA England Instructor, approved for commercial delivery., • Demonstrable experience delivering training on disability, mental health, and inclusion., • Skilled facilitator, confident engaging diverse audiences., • Strong organisational, planning, and time management skills., • Experience of adapting or tailoring training materials for specific audiences., • Previous work with occupational health, wellbeing, HR, or EDI teams., • Professional training, facilitation, or coaching qualifications (e.g., TAP) Equality, Diversity & Inclusion at Medigold Health Medigold Health is committed to creating a diverse and inclusive workplace. We believe in equal opportunities for all and value the unique contributions that everyone brings. We actively encourage applications from candidates of all backgrounds, and we are happy to discuss any reasonable adjustments needed during the recruitment process. Our Company Benefits • 31 days holiday inclusive of bank holidays, increasing with length of service, • Pension Scheme, • Access to Company benefits and discount portal, • Access to a Health Cash Plan, • Free eyecare vouchers, • Cycle to work scheme, • Access to confidential Employee Assistance programme, • Interactive mental health and wellbeing app

Better places, thriving communities. At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive. The Senior Project Manager/Mobilisation Project Manager will act as a trusted advisor and focal point for their specific area of the business. They will support the wider team to ensure that all policies and procedures are followed, confirming, in writing any deviations to the standard process Working with the Head of Programmes, ensure that all team members are able to work across any area of business, acting a mentor and guide for their specific area of responsibilities to build resilience into the Programme Team • Be responsible for PMO's working within their area of responsibilities and provide advice and guidance as required, • Ensure that the correct documentation is issued on time, to the expected standard. Support the development of reporting, including but not limited to the Monthly Governance Report, Technical Services Support Team (TSST) Monthly report and adhoc reporting as required by the business. • Carry out reviews and suggest improvements to existing processes and where needed, support the development of new processes and supporting documents The Senior Project Manager will have the ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture. They also work well under pressure, have great interpersonal skills and can manage several different projects and responsibilities with ease and composure. Role Responsibilities: Lead the development and implementation of detailed mobilisation/demobilisation plans for all new Mobilisations, and Demobilisation's Lead, mentor and provide guidance to PMO's ensuring they understand their role in the broader Programme Team and Technical Services Support Team (TSST) • Build and maintain strong relationships with key stakeholders to ensure smooth execution of Programmes. Deliver key programme updates, milestones and risk assessments to the Head of Programmes and Technical Services Support Team (TSST) leadership. Identify risks, potential delays and obstacles early in Mobilisation or Demobilisation process and implement mitigation strategies to ensure success. Support the Sales and Bidding process, by reviewing Sales documents, ensuring that key requirements are captured during the development of the Mobilisation plan and ensuring risks related to scope or requirements are captured on the Risk Register • Review Bid response to ensure that they reflect the requirements of the Sales and Bidding Documents, suggest improvements and highlight any inaccuracies. What we're looking for: Prince 2 Practitioner and or AMP – PMQ Great leadership skills Attention to detail Prioritise and manage a workload • High level of organisational skills, • The ability to identify problems as well as drive forward solutions, • Adept at project and change management, • Analytical Decision Making Advanced Skills: Knowledge of Mobilisation and Best Practices Use of Microsoft Project or similar Project Management Tools Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. • Together our diversity makes us stronger.

Job Title: Nurse Manager Contract: Permanent, Full-time (37.5 hours per week) Monday to Friday Location: Home based with travel as required Salary: Up to £48,000 per annum As Nurse Manager at Medigold Health, you will be responsible for leading a team of Occupational Health Advisors, Nurses, and Technicians to ensure the consistent delivery of high-quality clinical services to our clients across the UK. You will play a vital role in maintaining clinical excellence, supporting professional development, and ensuring that our service aligns with the highest standards of patient care, compliance, and client satisfaction. Drawing on your clinical expertise and leadership experience, you will oversee day-to-day team management, support with recruitment and onboarding of new team members, and provide guidance on complex case management referrals. You’ll also take the lead in clinical audits, help manage complaints, and support our Associate Director of Nursing in shaping and developing our service offering. Whether conducting virtual team meetings, supporting revalidation processes, or attending client implementation meetings, you’ll play a key role in driving service improvement and championing best practice across the business. You will also act as a clinical ambassador for Medigold Health, promoting our Occupational Health services and helping us build long-term partnerships with our clients. This is an exciting opportunity to step into a strategic and people-focused leadership role, where you can help shape the future of Occupational Health and play a key part in supporting the wellbeing of employees nationwide. Main Objectives • Practice within the scope of the NMC professional practice and Code of Conduct and to work according to qualification, experience, and competency., • Responsible for the day-to-day personnel management of a team of allocated OHAs and Nurses and technicians., • Active participation and flexibility to support recruitment activity for all nursing teams., • The delivery of the Occupational Health Service to Medigold clients ensuring the provision of the occupational health advice is always of the highest standard., • To act as an ambassador and promote the Occupational Health services available., • To ensure clinical standards of best practice are followed and company policies and procedures are adhered to., • To fully utilise company IT systems in the performance of duties., • Undertake clinical supervision/peer and team audit in relation to service delivery as identified., • Undertaking investigation and response to queries and complaints arising from team activities, • Taking on a clinical lead role as required Specific Responsibilities • Work autonomously and as part of the Medigold Health multi-disciplinary team to ensure that a satisfactory level of service is provided to all clients and their employees achieving current service level agreements this includes the completion of all clinical administration., • Ensure skills and competencies are maintained to undertake core Occupational Health activities as required., • Ensure that CPD and other training needs are undertaken to ensure compliance with NMC requirement for continuing registration. Maintain evidence in support of Revalidation., • Ensure familiarity with the requirements of all appropriate client contracts and Aide Memoirs., • Maintain, store, and handle medical records in accordance with Medigold-Health Data Protection Policy and GDPR requirements in order to preserve and respect client and employee medical confidentiality., • Liaise with other service teams regarding both client and patient queries., • Maintain Supervisory personnel Records for all team members., • Undertake interviews, inductions, training, and appraisals for all team members to support continual professional development., • Attend tender, client review and implementation meetings as required., • Maintain competency matrix for all team members and provide support to fulfil NMC revalidation and maintain clinical competence., • Assist Associate Director of Nursing in the organisation of any required clinical OHA training., • Attend and actively participate in meetings as requested., • Undertake regular scheduled Clinical audit as required., • Take accountability for identifying, and boldly influencing and implementing improvements to the service provided from a clinical perspective, looking for opportunities to extend the Occupational Health products being offering. Requirements for this role • Trained to undertake all core Occupational Health clinical skills., • Experienced skills and competency with case management activities undertaking complex referrals, • Occupational Health degree/Diploma & NMC registration is essential., • Previous managerial and people management experience is essential., • Demonstrable experience within Occupational Health departments, preferably private sector experience., • Experience of participation in tender support meetings and presentations to potential clients would be beneficial. Our Company Benefits • 31 days holiday inclusive of bank holidays, increasing with length of service, • Contributory pension scheme up to 5%, • Paid Professional Memberships and Indemnity Insurance, • Access to Company benefits and discount portal, • Access to a Health Cash Plan, • Free eyecare vouchers, • Cycle to work scheme, • Access to confidential Employee Assistance programme, • Interactive mental health and wellbeing app

Better places, thriving communities. Job Overview Reporting to the Head of Bids, the Senior Bid Manager will be responsible for the management, mentoring and coaching of Bid Managers within the team, working to drive continuous improvement in bid quality. This will involve both day-to-day line management of Bid Managers and the oversight and review of bids that are produced by the Bid Team. They will also own and co-ordinate the bid process from expression of interest and bid qualification through to bid outcome for any major bid processes, as required. This is a networked role that requires an ability to work under pressure and to challenging deadlines. Main Duties • Provide team leadership and oversight for Bid Managers within the Business Services Bid Team, • Ensure all bid team members are clear on their roles, responsibilities, and deliverables. Monitor individuals' progress and performance and intervene/manage as necessary to maintain the planned progress of the bid, • Understanding of workload within bid team, including clear and current knowledge of the key details of each in-flight opportunity, • Support the Head of Bids in continuing to interrogate and improve bid practices across Mitie to build further upon the quality of bids produced by the bid team, • Provide ongoing coaching and mentoring to support bid team members to deliver the highest possible quality of bids, • Provide regular performance feedback and review to bid team members, including conducting MiReview processes, • Lead the bid team in the implementation of all necessary bid procedures and processes in line with Mitie methodology and ensure they follow appropriate governance, • Work closely and collaboratively with all bid stakeholders, and primarily the Solutions Director and wider sales team, to ensure that each bid produced by the team is a compelling high-quality submission capable of winning, • Conduct detailed quality reviews to make sure bids are appropriately compelling and commercially attractive and capable of winning, • Lead the team in analysing the bid documents and requirements to ensure both compliance and responsiveness to the client's issues and needs throughout the bidding process, • Work alongside other senior bid team colleagues in effective management of team resources and capacity, • Proactively bid manage major or strategic bid opportunities identified by the division, including end-to-end process management and production of compelling bid responses What we are looking for • Ability to prioritise, demonstrating excellent organisational and time management skills, • Strong written English language skills, • Excellent attention to detail, • Strong interpersonal skills, ability to manage and motivate team members that do and do not report to them directly, • Have previous experience of line management and leading a team, • Demonstrate an ability to manage multiple projects and working to deadlines, • Have a can-do attitude, able to work with limited supervision under pressure and to tight deadlines, • Ability to communicate and influence stakeholders up to senior level, • Strong presentation skills with ability to adapt styles to the audience and outcomes, • Proficient MS Office skills including advance MS Word skills, • Minimum 3 years' experience in bid management, • Certified to APMP Foundation level (desirable) Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. Since 1987, Mitie's 76,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.

Better places, thriving communities. Job Overview This is the job description for a Power & Grid commercial manager within Advisory, Design and Build, to support the commercial aspects of delivery within our Projects business. Reporting to the commercial director, the commercial manager will assist in developing best in class commercial processes and procedures and support the commercial director in achieving the business operational and commercial objectives and interests. Main Duties • Manage, coordinate and develop a team of quantity surveyors., • Represent respective BU in the Mitie Projects commercial SLT forum chaired by the Projects commercial director., • Assist with the implementation of ‘Project Bedrock' (a Mitie strategic project) within respective BU., • Demonstrate a clear and effective alignment with the operational objectives and commercial interests., • Support the development of feasibility proposals by providing robust cost estimates and procurement strategy recommendations., • Apply a neat and accurate approach to measurement, both from drawings and site measures, to prepare take-offs for estimates and firm price offers., • Prepare tender documentation and manage the tender process., • Undertake cash flow forecast on projects of a complex programme., • Value interim and completed works and arrange payments., • Month end reporting and financial reconciliation of cost and value., • Support projects monitor income recovery and instigate action to ensure prompt payment of invoices, minimising WIP and debt., • Perform risk, value management and cost control., • Identify, analyse and develop responses to commercial risks., • Provide ad hoc support and expertise on commercial matters as required., • Provide advice on contractual claims., • Establish and maintain good responsive communication with the customer and other, • stakeholders., • Act as the key focal point for all project commercial issues with the client; achieving successful outcomes to commercial matters whilst engaging in a constructive and collaborative manner with the client to:, • Support client initiatives and projects, • Resolve contractual issues and disputes, • Ensure a clear, mutual understanding of the contractual requirements is established, • Ensure the timely provision of client commercial reports, including contract variations What we are looking for Essential • Qualified to Degree Level in Quantity Surveying / Mechanical Engineering / Electrical, • Engineering (or equivalent)., • Experience of managing and developing a commercial team., • Experience of managing large and/or complex Electrical / MEP / Engineering projects., • Relevant experience in a similar level role specifically focused on or electrical services projects., • Strong technical knowledge of commonly used electrical services systems in the built environment., • Self-motivated with a flexible approach to work, and capable of working to deadlines., • Excellent knowledge of contract law and demonstrable knowledge of standard forms of contract (NEC, JCT, FIDIC or similar)., • Excellent numerical and communication skills., • Good IT skills, including the ability to analyse, interpret & manipulate data., • A high level of commercial awareness including knowledge of current contract legislation., • Well organised, with a methodical approach to managing tasks to satisfactory completion with exceptional attention to detail., • Full Driving Licence Desirable • RICS or CIOB membership (or similar) or working towards professional accreditation., • A high level of flexibility, successfully adapts to changing demands, requirements and conditions., • Motivates and empowers others in order to reach organisational goals., • Ability to thrive in a highly pressurised and driven environment., • Creates new and imaginative approaches to work-related issues. Identifies fresh approaches and shows a willingness to question traditional assumptions., • Collaborative working style, suited to negotiating mutually beneficial outcomes in view of a establishing a strong, and long-term client relationship., • Experience of working as part of a senior leadership team. Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.

Remote Telesales Representative – Work from Home | Full-Time, Permanent | Mon-Fri - £24.5k Base + OTE £32.5k+ Ready to take your sales career to the next level? • Do you have a minimum of one year’s outbound cold call/telesales experience within the last three years?, • Have you worked with sales targets and consistently achieved?, • Are you willing to work 10.30am to 7pm Mon-Thu and 9am to 5.30pm Fri?, • Are you happy to work from home 100% of the time and earn good commission? If you answered yes to the above, come and join a fast-paced, high-performing team where your talent for building rapport and closing deals will be rewarded as a telesales advisor for Domestic & General, a trusted partner to leading global brands, helping protect household appliances for nearly 9 million UK customers. What you will do: • Engage Customers: Connect with potential customers, presenting an exciting product packed with incredible value., • Drive Sales: Make 150-200 outbound sales calls daily, • Hit Your Targets: Secure 7 - 10 sales a day - 90% of the team are currently achieving their goals and earning over the bonus potential, • Stay Compliant: Maintain professionalism and adhere to regulations while delivering top-notch service. What experience you will need? • Previous Sales Experience – 12 months of targeted phone sales within the last 3 years, • Home Office Setup – A quiet workspace where you can focus and succeed remotely., • Motivation to Exceed Targets – Passion for sales, resilience, and commitment to following best practices. What is in it for you? • No Weekends, enjoy work-life balance, the latest finish time is 7PM, • Expert Training & Ongoing Development – You will be set up for success with an exceptional induction, first class training and ongoing coaching and career progression opportunities, • Generous bonus potential – average £500 - £700 a month +, • Enhanced Benefits Package, • 33 days holiday including bank holidays, • Regular incentives - with really great prizes, • Free annual D&G protection plan, • Employee assistance programme, • Free support and advice on relationships, physical and mental health, financial assistance and more, • Health & Wellbeing - discounted gym membership, helps towards essential healthcare costs, including dental and physiotherapy, • Life assurance up to 4 x base salary and matched pension scheme contribution, • All Equipment Provided – Work from home with the tools you need to excel. The Recruitment Process – Fast & Efficient • Step 1: Initial Telescreen/Video Call - This will involve some screening questions, a discussion regarding your work history and a full run through of the role., • Step 2: Online Assessment – Max 30 minutes to evaluate key skills., • Step 3: Interview & Assessment – 1-hour session – virtual - to dive deeper into your potential., • Step 4: Decision Within 24 Hours – No lengthy wait times, you will hear back fast.

Better places, thriving communities. Business Development Manager Role Overview: Custom Solar is recruiting a Business Development Manager to support the expansion of their Sales Team. The role involves identifying, developing, and securing contracts for Solar PV systems and battery storage, with values ranging from £250k to £2million+. Key sectors include commercial, industrial, public sector, and new build commercial developments. Responsibilities: • Identify and convert new sales opportunities., • Engage with corporate end users, building relationships with senior figures., • Collaborate with internal teams to manage projects from conception to contract signature., • Work with external partners to provide funding options., • Develop new business opportunities for the company's O&M offering. Requirements: • Proven track record in selling commercial PV systems (desirable), • Broad technical understanding of Solar PV, battery storage, and UK energy markets., • Experience in consultative sales processes and managing tendering processes., • Ability to generate leads, maintain relationships, and convert sales., • Excellent communication and presentation skills., • Energetic, self-driven, and motivated to succeed., • Understanding of financial and funding models., • Results-oriented with a strong work ethic. Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. • Together our diversity makes us stronger.