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Visitor experience manager jobs in United Kingdom

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  • Head Baker
    Head Baker
    2 days ago
    £38000–£40000 yearly
    Full-time
    Teddington

    Job Ref: COL1276 Branch: Bushy Park Location: Bushy Park, Teddington Salary/Benefits: up to £40,000 per annum plus Bonus Contract type: Permanent Hours: Full Time Hours per week: 48 Posted date: 01/10/2026 Closing date: 01/11/2026 Colicci is a family-run hospitality brand, proudly serving London's iconic green spaces. Our Bushy Park café is a beloved destination for locals and visitors, serving expertly baked goods, handmade pastries, specialty coffee, and quality food made with care. We're looking for a talented and creative Head Baker to take charge of our on-site bakery, producing exceptional breads, pastries, and sweet treats, while also developing exciting seasonal products to be featured across the wider Colicci business. If you have a passion for artisan baking, an eye for detail, and love experimenting with seasonal flavours, we want you on our team! What You'll Be Doing: • Leading the bakery team – ensuring consistency, training junior bakers, and inspiring creativity., • Baking with passion – crafting a variety of breads, pastries, cakes, and sweet treats using traditional methods and high-quality ingredients., • Developing new seasonal products – creating limited-edition bakes to showcase fresh, seasonal ingredients across Colicci's locations., • Managing production & stock – overseeing ordering, stock take, entering stock, and stock reconciliation to maintain efficiency and reduce waste., • Ensuring excellence in hygiene & safety – upholding the highest kitchen and food safety standards., • Collaborating with the Head Chefs & General Managers – ensuring our bakery offerings stay exciting, innovative, and commercially successful. What We're Looking For: • A passionate & skilled Baker – with expertise in artisan bread and patisserie., • A creative innovator – excited to experiment with flavours and develop seasonal products that set us apart., • A natural leader – experienced in team management, training, and mentoring junior bakers., • An organised & efficient operator – experienced in ordering, stock take, stock entry, and stock reconciliation., • A problem-solver – able to think on your feet and handle the unexpected, • A detail-oriented professional – ensuring precision in every bake., • A fast-paced operator – able to deliver high volumes while maintaining quality. Why Join Colicci? • Competitive salary + performance bonus – your success is rewarded., • No late nights - many of our locations close by 5pm during winter hours and 7pm during summer, • Free food & hot beverages on shift - choose a menu item of your choice., • Paid breaks - for all team members, • Exciting career growth – be part of a thriving, growing business., • Team discounts – enjoy 40% off across all our sites., • A supportive team culture – where passion thrives., • Proud to be a London Living Wage Employer Please note that unfortunately this role does not qualify for visa sponsorship. Applicants must have an existing right to work in the UK that does not require sponsorship.* Ready to Lead Something Special? We'd love to hear from you. Nestled in the historic Bushy Park, The Pheasantry cafe resides amongst stunning woodland. We have looked to reflect the nature and atmosphere of the surrounding parkland within the cafe interior.

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  • Restaurant Supervisor
    Restaurant Supervisor
    3 days ago
    £13 hourly
    Full-time
    London

    Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments. We're searching for a dynamic Restaurant Supervisor to join our team and become part of something special. Benefits & Rewards: • Competitive Industry pay (Hourly + Tronc), • A Management Career Development Program, which includes online and practical assessments., • Extra holiday allowance for length of service, up to 5 extra days after 5 years., • 50% staff discount for you and up to 3 friends when you dine in our restaurants., • Celebrate career anniversaries with a gift voucher to dine in our restaurants., • Refer and Friend Bonus, • Access to discounts on 100s of retailers, health, entertainment, travel & more, • Guaranteed 20 hours minimum contract Key elements of your role as Restaurant Supervisor will involve supporting the seamless running of the restaurant by providing a highly efficient and effective service, ensuring standards are maintained and guest needs are anticipated. To establish and maintain good working relationships amongst the restaurant team and with the kitchen brigade. To carry out training and development needs within the department and to take appropriate action. Reporting to the Restaurant Manager. About you: You have at least 1+ years' experience in this role and are solution-driven, working well under pressure. You pride yourself on your professional approach to service excellence and you are a real team player. The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.

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  • Assistant Operations Manager
    Assistant Operations Manager
    3 days ago
    £14–£15.5 hourly
    Full-time
    London

    Job Ref: COL1275 Branch: Hyde Park Location: Hyde Park Salary/Benefits: £15.50 Per Hour Contract type: Permanent Hours: Full Time Hours per week: 48 Posted date: 01/10/2026 Closing date: 01/11/2026 Colicci is a family-run hospitality brand, proudly serving London's iconic green spaces. Our cafés are bustling community hubs, offering exceptional coffee, fresh food, and warm hospitality. We're looking for an Assistant Operations Manager to play a key role in daily operations, supporting management and the teams working across our stunning locations throughout the Central London Royal Parks. Working alongside the General Operations Manager, our Assistant Operations Managers strive for success. With 30 million visitors annually to our parks, sales aren't guaranteed. Your forward-thinking approach to capturing every sale and filtering this down to your team members could be the difference between an average trading day and a record-breaking one. This is a fantastic opportunity for a strong hospitality leader ready to take the next step in their career. What You'll Be Doing: • First stop, main storeroom. Buggies fully loaded, operations team buzzing, the morning sun glistening off the Serpentine Lake, ice cream vans chiming that sweet sound of Pop Goes the Weasel... and then you arrive at your first unit without a vital ingredient. Your whole team is looking at you for the solution. What's your next move?, • Thinking fast on your feet is essential. Our Assistant Operations Managers are the first line of defence, where being able to maintain an upbeat, productive team across all your sites is key. And don't forget, you'll need to hold the reins in the absence of the General Operations Manager., • Managing a team of up to 50 during the height of the summer season, you'll assist with staff scheduling and training, ordering supplies and stock control, back-office financial reporting, food safety and health & safety inspections and reporting, and the maintenance of vehicles and machinery., • Our operation runs 364 days a year, with weekends and public holidays among our busiest trading days, so a flexible approach to working patterns is essential. What We're Looking For: • 2+ years' management experience, • 2+ years' multi-site experience, • Barista trained, ideally with experience using La Marzocco machines, • Experience with soft serve ice cream machines, • Food Safety and Health & Safety qualifications at Level 2 or above Why Join Colicci? • Competitive salary - proud to be a Living Wage employer, • Free food & hot beverages on shift - get to choose a menu item of your choice, • Paid breaks - for all team members, • Exciting career growth – be part of a thriving, growing business, • Team discounts – enjoy 40% off across all our sites, • A supportive team culture – where passion thrives Please note * that unfortunately this role does not qualify for visa sponsorship. Applicants must have an existing right to work in the UK that does not require sponsorship.*

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  • Chef de Partie
    Chef de Partie
    6 days ago
    $15 hourly
    Part-time
    London

    We are looking for a motivated Chef de Partie that is ready for a new challenge and wants the opportunity to learn, develop new skills and progress within the business. Sitting right on Camberwell Green, The Tiger is a proper South London neighbourhood pub with plenty of personality. Independent, laid-back and proudly local, it's the kind of place that works just as well for a quick pint after work as it does for a big night with friends. At the heart of the offer is great pizza, great drinks and a buzzing pub atmosphere. The kitchen serves up Neapolitan-style pizzas made for sharing – or keeping entirely to yourself – while behind the bar you'll find a cracking selection of beers, quality wines and classic cocktails. Add in the beer garden, a brilliant Camberwell location and a real mix of locals, students and visitors, and you've got a lively community pub that rarely stands still. The Tiger is all about uncomplicated hospitality done properly – great products, friendly service and a team that knows how to create a brilliant atmosphere from the first pint through to the final whistle. You Are: • A Chef de Partie passionate about food and cooking with great produce, • An enthusiastic and dynamic CDP who is ready for a new challenge, • Experienced working with fresh ingredients, • Able to demonstrate good communication and an ability to work well in a high-performance team What's in It for You? • Competitive rate per hour + tronc, get paid for every hour you work—cha-ching!, • Work for a Times Top 100 Companies to Work For, • Clear pathways for training and career advancement—your growth matters!, • 30% Discount across all our pubs, bars, and restaurants—treat yourself!, • Work with the freshest seasonal produce—bring those flavours to life!, • Company and team trips, regular socials and incentives—let's explore!, • Experience a lively, family-oriented atmosphere—where fun meets food!, • 28 days of holiday to recharge your culinary spirit!, • Employee Assistance Programme (EAP) for your wellbeing—your happiness counts!, • Fantastic referral scheme with rewards of up to £1000—bring your friends!, • Celebrate your birthday with a day off on us—party time!, • Cycle to work scheme. Ready to embark on this exciting culinary adventure? If you're itching to be part of a vibrant new adventure, reach out today! Let's set a date to chat—your culinary journey awaits, and we can't wait to cook up some fun together! Welcome to London's biggest independent pub company ! Urban Pubs & Bars was founded in 2014 and has since expanded to an estate of over 67 pubs, bars and restaurants across London. In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest-growing sales. We were then nominated for 2 Publican Awards in 2020, winning the award for 'Best Managed Pub Company - 2-50 sites' on the night. In 2021, Urban was awarded 'Best Food-led Pub Company 2021' at the R200 awards, Urban once again won 'Best Managed Pub Company - 2-50 sites' in 2023 and most recently won 'Best Managed Pub Company - 2-50 sites' and Best food offering in 2026 and In 2025 & 2026 we were recognised by Sunday Times in the Top 100 Companies to work for.

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  • Head Chef
    Head Chef
    5 days ago
    £35000–£40000 yearly
    Full-time
    London

    Job Ref: COL1270 Branch: Southwark Park Pavilion Cafe Location: Southwark Park Pavilion Cafe, London (South East) Salary/Benefits: 37,000 Per Annum Contract type: Permanent Hours: Full Time Hours per week: 48 Posted date: 22/09/2026 Closing date: 16/10/2026 Looking to work daytime hours alongside passionate teams using fresh, quality produce? Then look no further at Colicci our Head Chefs have all this and so much more! Colicci is a family-run hospitality brand, proudly serving London's Iconic green spaces. Our Dulwich Park café is a vibrant destination for locals and visitors, known for its fantastic coffee, freshly made food, and warm hospitality. We're looking for a hands-on Head Chef to oversee our all day dining menus and to take charge of our kitchen, leading a passionate team, and delivering an exceptional food offer made with fresh, seasonal ingredients. If you're a natural leader with a zest for hospitality, this is your chance to make your mark in a fast-paced, people-first environment. What You'll Be Doing: • Leading the kitchen – ensuring smooth operations and maintaining top food quality., • Bringing energy – managing operations efficiently and proactively., • Building & mentoring your team – developing skills, training chefs and ensuring high standards., • Managing stock & suppliers – maintaining fresh ingredients and controlling costs., • Ensuring excellence in hygiene & safety – upholding the highest kitchen and food safety standards., • Collaborating with the General Manager – driving the café's success through an outstanding food offering. What We're Looking For: • An experienced chef – with a background in café, casual dining, or restaurant kitchens., • A skilled leader – with experience running a kitchen and managing a team., • A quality-obsessed chef – committed to using fresh, seasonal ingredients., • A cool head under pressure – keeping the energy high in a busy, fast-paced, • A problem-solver – able to think on your feet and handle the unexpected., • A hands-on team player – leading by example and always up for a challenge. Why Join Colicci? • Competitive salary + performance bonus – your success is rewarded., • Excellent Worklife Balance - Cafe Opening hours 9am to 5pm in Winter and 6pm in Summer, • Paid Breaks - for all team members., • Free Food & Hot Beverages - choose a menu item of your choice whilst on shift, • Exciting career growth – be part of a thriving, growing business., • Team discounts – enjoy 40% off across all our sites., • A supportive team culture – where passion thrives. Please note that unfortunately this role does not qualify for visa sponsorship. Applicants must have an existing right to work in the UK that does not require sponsorship.* Ready to lead something special? We'd love to hear from you. Our third Cafe space in the London Borough of Southwark, Pavilion Cafe benefits from vistas over the "Oval" green space and towards the Lake. Designed by award-winning architects Bell Phillips, the crisp curves of the building follow the paths of the park, lake edge and mature trees. Enjoy our signature specialty coffee blends, our seasonal all-day hot food menu and our irresistible Sourdough pizzas fresh from the oven for all the family to enjoy.

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  • Restaurant Floor Manager - Agile
    Restaurant Floor Manager - Agile
    7 days ago
    Full-time
    London

    Job Description: Restaurant Floor Manager at Hotel California Welcome to Hotel California , a fictional boutique hotel nestled in the heart of London, where cutting-edge AI technology meets unparalleled hospitality. We’re not just a hotel—we’re an experience, dedicated to crafting the ultimate guest journey through innovation, warmth, and a touch of magic. Recognized as one of the top places to work in hospitality, we put people—our guests and our team—at the heart of everything we do. Since opening our doors, Hotel California has redefined luxury with a modern twist, blending timeless charm with the latest AI-driven solutions to anticipate and exceed every guest’s needs. From our AI-powered concierge that personalizes each stay to our smart dining spaces serving up culinary delights inspired by London’s vibrant culture, we’re all about creating moments that linger long after checkout. And it doesn’t stop there—our commitment extends beyond our walls. We partner with local charities, plant trees across the UK, and, through our Stay for a Cause initiative, donate 50 meals to children in need for every shift you work. As of March 2025, we’ve provided over 25 million meals and counting! How We’ll Support You At Hotel California , your well-being is our priority, both on and off the clock. We’ve designed our support around four key pillars: Financial Free weekly wage advances and emergency cash support. Access to savings tools and financial health planning powered by AI insights. Up to 50% off stays and dining at Hotel California for you, friends, and family, plus a California Gold Card with a monthly allowance to treat your loved ones in style. Mental & Physical All Californians (Managers) are trained in mental health support and First Aid. 24/7 confidential helpline for you and your household, available 365 days a year. Healthcare cash plan and free monthly fitness sessions (think AI-guided yoga or spin classes in our smart gym). Sports fan? Join our California Cricket League —an in-house tournament with a grand finale at Lord’s! Social We love bringing our Hotel California family together! You’re invited to: California Dream Fest (our summer celebration for team and families). A legendary Christmas party under the stars. Regular team events across the hotel, from mixology nights to AI-tech showcases. After 5 years, embark on our London Calling Bootcamp —a once-in-a-lifetime guided tour of London’s hidden gems with our founders (over 200 Californians joined last year!). What to Expect Salary : £42,000 - £45,000 per year (inclusive of service charge), paid monthly. Schedule : Full-time across 5 days, with Monday-Sunday availability. Our AI-optimized rotas ensure a mix of daytime and evening shifts—no endless late nights here! Training : Access to award-winning, AI-enhanced development programs from day one. Last year, we promoted 211 team members! Holiday : Standard paid leave (including service charge), with Hotel California closed on Christmas Day and Boxing Day. Got kids? Take an extra day for their first day of school. Style : No stiff uniforms—smart casual and comfy is the vibe (trainers welcome!). Do You Have the California Spirit ? At Hotel California , we believe true happiness comes from giving your best to others. We call it the California Spirit —going beyond service to genuinely care for our guests and team, powered by the latest AI tools to make every interaction seamless and special. We’re searching for a Floor Manager to join our London haven. Our Californians (Managers) are the heartbeat of our operation, ensuring every guest feels like they’ve stepped into a world of wonder. With AI assisting everything from real-time guest preferences to team coordination, you’ll lead with heart and precision. On busy nights, you’ll manage wait times of up to 90 minutes with charm and empathy, supported by a team of 40-50 California Crew members and fellow Californians , all working in sync thanks to our smart systems. You’re empowered to make bold decisions, ensuring our California Spirit shines through in every moment. And the perks? Competitive pay, incredible benefits, and events like our Californians’ Day Out and epic Christmas bash—our way of saying “thank you” for making 2024 our best year yet! What We’re Looking For As a Floor Manager at Hotel California : You’ve been a Senior Assistant Manager or Assistant General Manager in a high-volume, tech-savvy hospitality setting for the past few years. You’re obsessed with excellence, eager to thrive in an environment that blends AI innovation with human connection. You’ve got an eagle eye for detail, keeping standards sky-high and every shift running smoothly. You’re a natural leader with a big heart, passionate about coaching and growing your team. You live to make people happy—guests and crew alike—turning first-time visitors into lifelong fans. Join the Hotel California Family Everyone’s welcome here. We’re proud to foster an inclusive, diverse workplace and encourage applications from all backgrounds, identities, and experiences. Ready to bring your California Spirit to life with the power of AI? Apply today and help us create the ultimate guest experience in the heart of London!

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  • Live-Out Housekeeper  W11, West London
    Live-Out Housekeeper W11, West London
    8 days ago
    £50000–£55000 yearly
    Full-time
    London

    Live-Out Housekeeper – W11, West London Location: Kensington & Chelsea, London (W11) Position: Full-time, Live-Out Housekeeper Start Date: ASAP – Urgent Start Working Pattern: Rota-based, Monday–Friday, Tuesday–Saturday or Wednesday–Sunday Shift Options: 6:45am–3:45pm, 9:00am–6:00pm or 11:00am–8:00pm Days Off: At least one full weekend off per month Position Overview Our private clients are seeking an energetic, experienced and detail-oriented Housekeeper to join an established household team within a high-end private residence in Kensington and Chelsea. The successful candidate will take pride in maintaining the property to an exceptional standard, ensuring all rooms and living spaces are immaculate, organised and beautifully presented. This is a hands-on role suited to someone who understands the expectations of a luxury private household and can work efficiently while maintaining consistently high standards. Occasional service duties will also be required, including serving lunch and dinner, assisting with entertaining and ensuring guests receive professional, discreet and attentive service. Key Duties and Responsibilities Housekeeping and Property Maintenance • Maintain exceptional cleanliness throughout the residence, including bedrooms, bathrooms, living areas, kitchens and shared spaces., • Carry out daily cleaning duties, including dusting, vacuuming, mopping, polishing and sanitising surfaces., • Undertake detailed and deep-cleaning tasks as required, ensuring all areas are maintained to the highest standards., • Make beds to an impeccable standard, change bed linen and replenish towels and guest amenities., • Keep all rooms tidy, organised and presentable throughout the day., • Identify and report any maintenance issues, damage or items requiring attention. Laundry and Wardrobe Care • Manage all household laundry, including washing, drying, ironing, steaming and folding garments and linens., • Provide specialist care for delicate fabrics, designer clothing and luxury garments., • Maintain wardrobes, drawers and dressing rooms in an organised and orderly manner., • Ensure clothing and household linens are stored appropriately and presented to a high standard., • Monitor laundry and linen supplies, ensuring items are replenished when required. Household Organisation • Maintain pantry supplies and assist with kitchen organisation., • Monitor household consumables and cleaning products, reporting when stock is running low., • Assist with receiving deliveries and ensuring items are stored correctly., • Prepare guest bedrooms and bathrooms ahead of visitors' arrivals., • Ensure the household runs smoothly by anticipating the family's needs and taking initiative without constant supervision., • Work collaboratively with other household staff to ensure duties are completed efficiently and standards remain consistent. Luxury Surfaces and Specialist Cleaning • Demonstrate care and knowledge when cleaning delicate and high-value materials, including marble, natural stone, hardwood, antiques, crystal, glass and specialist finishes., • Use appropriate cleaning products and techniques to protect valuable furnishings, surfaces and household items., • Handle possessions with care and report any damage or concerns immediately., • Maintain a high level of presentation across all areas of the property. Guest Preparation and Service • Assist with household entertaining and prepare dining and guest areas as required., • Provide occasional butler-style duties, including serving lunch and dinner., • Set and clear tables to a high standard and ensure dining areas are presented appropriately., • Deliver polite, professional and discreet service to the family and their guests., • Support the wider household team during events, visitors' stays and periods of increased activity. Professional Standards and Teamwork • Follow household procedures, cleaning schedules and health and safety requirements., • Maintain strict confidentiality and respect the family's privacy at all times., • Work effectively as part of an established household team while being confident working independently., • Communicate professionally with colleagues and report any issues promptly., • Maintain a smart, professional appearance and a consistently positive attitude., • Complete tasks within the allocated shift while ensuring quality is never compromised. Candidate Expectations The ideal candidate will: • Have proven experience as a Housekeeper within a luxury private household, UHNW residence or five-star hotel., • Demonstrate exceptional attention to detail and a genuine passion for housekeeping., • Be energetic, hardworking, organised and proactive, with a hands-on approach to daily duties., • Have experience caring for luxury furnishings, delicate fabrics and specialist surfaces., • Be confident managing laundry, ironing, wardrobe organisation and guest-room preparation., • Have experience with serving food and providing professional service, or be willing and confident to undertake occasional service duties., • Be discreet, trustworthy and respectful of the family's privacy., • Be reliable, punctual and able to manage time effectively., • Work well within a team and communicate clearly and professionally., • Demonstrate flexibility and adaptability when working across different shifts and rota patterns., • Be comfortable working weekends as part of the agreed schedule, with at least one full weekend off each month., • Take initiative, anticipate household needs and maintain high standards without requiring constant direction., • Be committed to building a positive working relationship with the existing household team. Working Pattern and Flexibility The role operates on a rotating schedule, with working days allocated in advance. Candidates must be flexible to work one of the following patterns: • Monday to Friday, • Tuesday to Saturday, • Wednesday to Sunday Available shifts are: • 6:45am–3:45pm, • 9:00am–6:00pm, • 11:00am–8:00pm Candidates must be comfortable working across the available shift patterns as required, with at least one full weekend off per month. Start Date ASAP – an urgent start is required. We are looking for a committed, professional and experienced Housekeeper who can integrate into the household team quickly and contribute to the smooth running of this exceptional private residence.

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  • Facilities Manager
    Facilities Manager
    16 days ago
    £12000 yearly
    Part-time
    London

    Job Title: Facilities & Operations Manager (Flexible Part-Time) Location: 6 Fitzroy Square, London W1T Salary: £12,000 per annum (Equivalent to 600 hours pa @ £20.00/hour. (12.5 hours per week average) About the Role: The Georgian Group, a heritage charity founded in 1937 to protect and promote Georgian buildings, is looking for a dependable, highly organized, and proactive individual to take operational ownership of our Grade I listed headquarters at 6 Fitzroy Square. This role requires flexibility to balance a highly predictable, gentle core weekly schedule with a flexible pool of hours to support our occasional evening events, room hire and architect-led projects, including oversight of maintenance work. It is an ideal position for an experienced former Facilities/Estates Manager, a retired Office Manager, or an operational professional seeking a high-autonomy, trusted "portfolio" role in the heritage sector. • Core Schedule (6-9 hours/week): Ideally you will be on-site across 2-3 mornings a week (e.g., Tuesday to Thursday, 9:30am–12.30pm) to manage daily operations, open the building when necessary, and oversee incoming contractors., • Flexible Pool : Remaining hours to be deployed flexibly, scheduled in advance to support evening lectures, weekend event setups, or critical structural surveys. Key Expectations: • Building Custodianship: Act as the keyholder and primary contact for our office tenants, visiting service engineers, and inspecting architect., • Operational Control: Maintain office efficiency by monitoring supplies, managing utility check-ins, and resolving day-to-day facilities issues. Management of building maintenance activities and Health & Safety and fire regulation procedures., • Event Support: Coordinate physical logistics and room setup for our historic meetings, exhibitions, and venue hire events. The Ideal Candidate: We are seeking a calm, level-headed approach to office operations and supplier management. Whether you spent your career keeping corporate executives organized or running facilities for a small business, you pride yourself on attention to detail, reliability, and creating a smoothly running environment. 1. Purpose of the Role To maintain the functional excellence, hospitality readiness, and regulatory safety compliance of 6 Fitzroy Square. The postholder acts as the key operational hub of the building—handling relationships with contractors, protecting the physical asset, managing workspace logistics, compliance with building maintenance requirements, and stepping in as an administrative visual presence for tenants and event guests. 2. Hours of Work & Time-Tracking Framework The contract is based on 600 total working hours per year, allocated via a dual-layer structure to preserve organizational agility: • Layer A: Fixed Core Hours (288-432 Hours per Annum) A baseline of 6-8 hours per week dedicated to routine operations. The default operational pattern is Tuesday, Wednesday, and Thursday from 09:30 to 12:30. Exact details to be agreed on acceptance of the role. • Layer B: Banked Flexible Hours The remaining hours to be drawn down by mutual agreement in advance. This pool is specifically reserved for out-of-hours event assistance, structural project oversight, and responding to building emergencies. Both management and the employee will track this pool via a running monthly log to ensure total hours do not exceed 600 without additional overtime authorization. 3. Core Duties & Accountabilities Facilities Management & Building Stewardship • Serve as an official building keyholder; managing opening procedures, securing internal rooms, and overseeing key distribution protocols for authorized visitors., • Act as the primary point of communication for third-party office tenants housed within the building, recording and actioning building maintenance reports., • Liaise directly with the Group’s inspecting architect, surveyors, and specialty historic building contractors to coordinate routine services (gas safety, fire alarm tests, lift maintenance, water hygiene). Maintenance of Health & Safety and fire regulation procedures. Office Operations & Procurement • Monitor inventory and manage the procurement of office consumables, kitchen amenities, and facilities cleaning supplies within pre-approved budget boundaries., • Ensure communal areas, meeting rooms, and office desks remain clean, organized, and physically safe for staff and the public., • Oversee on-site waste management arrangements and coordinate periodic recycling collections. Event Logistics & Meeting Support • Lead the physical layout adjustment (moving tables, configuring seating, testing basic AV inputs) for board meetings, public lectures, and corporate venue hire bookings., • Coordinate on-site building access for event caterers, equipment delivery staff, and external venue clients. 4. Person Specification (Skills, Experience, & Attributes) • Experience: Demonstrated background in office management, executive administration, high-level hospitality operations, or small-scale facilities oversight., • Competencies: Strong interpersonal diplomacy; comfortable dealing firmly but politely with external maintenance contractors and institutional tenants., • Physical Capability: Capability to safely execute light manual handling tasks, including setup and breakdown of chairs and folding tables for event configurations., • Reliability: Absolute dependability regarding timekeeping, building security integrity, and holding physical keys to a historic property.

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  • Waiter // Barista Ottolenghi Richmond
    Waiter // Barista Ottolenghi Richmond
    20 days ago
    £14.81 hourly
    Full-time
    Richmond

    At Ottolenghi, we’re known for vibrant food, busy delis, and restaurants full of energy—but what really matters is our people. We create environments where teams feel supported, take pride in what they do, and deliver a genuinely warm experience to every guest. Ottolenghi Richmond takes everything we love about our delis and places it in the heart of one of London's most charming and green neighbourhoods. A favourite with locals and visitors alike, our Richmond deli is a true community hub and we are now looking for a talented full-time Waiter and a full-time Barista to join our team. Waiter/ Waitress What you’ll do • Welcome and seat guests, ensuring they feel looked after from the moment they arrive., • Take food and drink orders accurately and with genuine knowledge of the menu., • Serve food and beverages with care, attention to detail, and great timing., • Build rapport with guests and respond to their needs proactively., • Maintain the dining room to a high standard throughout service., • Collaborate with kitchen and bar teams to ensure smooth service flow., • Handle guest queries and feedback with professionalism and warmth., • Support the wider front-of-house team and pitch in wherever needed. What we’re looking for • Previous experience as a waiter or in front-of-house hospitality is essential., • A genuine passion for food, drink, and creating great guest experiences., • A warm, confident communicator who thrives in a team environment. Key skills • Excellent knowledge of food and drink service., • Attentive, calm, and professional under pressure., • A genuine love of hospitality and making guests feel welcome., • Strong communication and interpersonal skills., • Well-organised with excellent attention to detail., • Comfortable using relevant IT systems., • Ability to multitask and problem-solve in a fast-paced environment., • Calm under pressure with a solution-focused mindset., • A genuine passion for food, drink, and guest experience and continuous improvement. Barista / Bartender What you’ll do • Prepare and serve exceptional coffee, cocktails, wines, and non-alcoholic beverages., • Work confidently across both coffee and bar functions., • Deliver warm, attentive, and knowledgeable service to every guest., • Maintain bar and coffee equipment to a high standard of cleanliness and performance., • Manage stock for both coffee and bar, minimising waste and supporting ordering., • Ensure compliance with food hygiene, health and safety, and licensing regulations., • Support the wider team in other sections and adapt flexibly to service needs. Key skills • Excellent technical skills across coffee and cocktails., • Flexible and adaptable to different service demands., • An engaging communicator who makes every guest interaction count., • Strong communication and interpersonal skills., • Well-organised with excellent attention to detail., • Comfortable using relevant IT systems., • Ability to multitask and problem-solve in a fast-paced environment., • Calm under pressure with a solution-focused mindset., • A genuine passion for coffee, cocktails, and hospitality and continuous improvement. What’s in it for you? • 28 days annual leave per year, inclusive of bank holidays, • Delicious Ottolenghi staff meals on shift and generous staff discount, • Health and well-being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discounts, • Refer a Friend Bonus: £500 for each successful referral, • Learning & Development opportunities including management coaching, WSET wine training, Ottolenghi Chef’s Academy workshops, and access to external courses, • A warm, inclusive working culture where individuality, growth, and creativity are celebrated, • Enhanced Parental Pay after two years’ service, • A special birthday treat to celebrate your day, • Exclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test Kitchen, • A collaborative and creative environment where your ideas are valued If you care about great food, great people, and doing things properly, we'd love to hear from you.

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  • Security Guard
    Security Guard
    24 days ago
    £12.8–£18 hourly
    Part-time
    London

    Babylon Security is recruiting reliable, professional SIA Security Officers for ongoing assignments, with immediate starts available. Pay: £12.75–£18.00 per hour, depending on the assignment and experience. Shifts: Morning, day and night shifts available. Contracts: Permanent and temporary positions. Payment: Weekly or monthly, depending on the assignment. Assignments: Ongoing through the end of 2026 and into early 2027. Responsibilities include: • Patrolling sites and reporting suspicious activity or safety concerns., • Managing access for staff, visitors and contractors., • Protecting people and property through a visible security presence., • Following site procedures and responding appropriately to incidents., • Completing accurate incident reports and shift records., • Providing professional, courteous assistance. Requirements: • A valid SIA licence appropriate to the assignment., • Right to work in the UK., • Good communication skills and a professional manner., • Reliability, punctuality and attention to detail., • Ability to remain alert throughout your shift., • Previous security experience is preferred. Your site, working hours, hourly rate and payment schedule will be confirmed before you accept an assignment. To apply, submit your application through JOB TODAY. Please include your location, availability, preferred shifts, relevant security experience, and SIA licence type and expiry date. We will contact suitable candidates through the platform’s chat.

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  • Client Experience Coordinator
    Client Experience Coordinator
    1 month ago
    £15.53 hourly
    Full-time
    London

    Location: London, Field Based Pay: £15.53 per hour, fixed rate Job Type: Full-time Working Pattern: Monday to Friday About the Role We are recruiting on behalf of our client for a confident and professional Client Experience Coordinator to join their growing team. This is a field-based, customer-facing role where you will attend different locations across London and ensure scheduled appointments run smoothly and professionally. You will usually be assigned to a location for the day and provided with your schedule, relevant information and instructions in advance. Your role will involve preparing the location before appointments, welcoming visitors, providing relevant information, answering straightforward questions and making sure each visitor has a positive experience. You will also remain in contact with the wider team throughout the day, providing updates and reporting any issues when necessary. What We're Looking For We are looking for someone who is friendly, confident and comfortable meeting new people. You should be reliable, punctual and able to represent our client professionally. As you will often manage your assigned location independently, you should be comfortable working on your own, following instructions and taking responsibility for keeping appointments running smoothly. You should also be comfortable travelling to different locations across London depending on where you are required that day. Previous customer service, hospitality, reception, sales or other customer-facing experience would be beneficial, although it is not essential. Pay This position pays a fixed rate of £15.53 per hour. This is not a commission-based role and the hourly rate does not depend on sales or performance. Training & Support Full training and guidance will be provided before you begin working independently. You will receive the information you need for each assignment and will have support available throughout the working day if you have any questions or encounter an issue. This role could be particularly suited to someone who enjoys meeting people, working independently and having variety in their working week. Apply Now If you feel this role is for you, apply now.

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  • Bartender and Waiter / Waitress
    Bartender and Waiter / Waitress
    1 month ago
    £12.71–£14 hourly
    Full-time
    London

    Experienced Bartender & Waiting Staff About Riverside Studios Riverside Studios is a multi-arts centre on the River Thames in Hammersmith, presenting contemporary theatre, film, visual arts and television production. Alongside our artistic programme, we offer a vibrant hospitality experience for audiences, visitors and event clients. We are looking for experienced Bartenders and Waiting Staff to join our Food & Beverage team. This is a varied, hands-on role where no two shifts are quite the same. You could be serving drinks before a theatre performance, managing a busy interval, looking after cinema customers, working a private event or providing table service in our restaurant. If you enjoy hospitality, working with people and being part of a busy team, we'd love to hear from you. Key Responsibilities • Prepare and serve alcoholic and non-alcoholic drinks to company standards., • Provide friendly, professional and efficient customer service., • Maintain good product knowledge across drinks and food., • Take orders accurately and confidently using EPOS., • Deliver food and drinks to tables and provide attentive table service., • Keep bars, tables and front-of-house areas clean, organised and fully stocked., • Support pre-show, interval and post-show service during busy performances., • Assist with private events, corporate bookings, cinema screenings and special functions., • Assist with opening and closing procedures and complete relevant checklists., • Restock, rotate stock and minimise wastage and breakages., • Promote offers and confidently upsell food and beverages., • Follow food safety, licensing, Challenge 25, health & safety and company procedures., • Work closely with the kitchen, events and theatre teams to deliver a great guest experience., • Support colleagues across our different F&B outlets as required. What we're looking for Essential: • Previous experience in a bar, restaurant, café or hospitality environment., • Friendly, approachable and customer-focused., • Excellent communication and teamwork skills., • Able to stay calm and efficient in a busy environment., • Reliable, punctual and well organised., • Flexible to work evenings, weekends, bank holidays and theatre performance schedules. Desirable: • Cocktail and/or coffee-making experience., • Previous events, theatre or arts venue experience., • Experience using EPOS systems.

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  • Receptionist / Administrator
    Receptionist / Administrator
    1 month ago
    £22000–£24000 yearly
    Full-time
    London

    Shoreditch Homes | Shoreditch, East London 📍 Full-Time | Monday to Friday, 9:00am to 6:00pm 💰 £22,000 - £24,000 per annum (depending on experience) 🚗 Immediate Start Available About Us Shoreditch Homes is an established independent lettings and property management company providing professional services to landlords and tenants across East London. We are seeking a highly organised, professional, and customer-focused Lettings Administrator & Receptionist to join our office team. This is a key front-of-house position, ideal for someone who enjoys working with people, thrives in a fast-paced environment, and has strong administrative skills. The Role You will be the first point of contact for clients, visitors, landlords, tenants, and contractors, ensuring a professional and welcoming experience at all times while supporting the lettings team with day-to-day administration. Key Responsibilities • Managing the front desk and welcoming visitors to the office., • Handling incoming telephone calls, emails, and enquiries., • Booking property viewings and appointments., • Supporting the lettings team with administrative tasks., • Maintaining accurate property, landlord, and tenant records., • Preparing documents and correspondence., • Liaising with landlords, tenants, contractors, and applicants., • Assisting with general office administration and compliance tasks. Essential Requirements • Previous experience in an office administration, receptionist, customer service, or front-of-house role., • Excellent spoken and written English., • Strong communication and interpersonal skills., • Professional appearance and manner., • Good IT and organisational skills., • Full UK driving licence and access to a vehicle., • Ability to start immediately., • Must live within the Shoreditch area or nearby to ensure convenient commuting. What We Offer • Competitive salary of £22,000 to £24,000., • Monday to Friday working hours with no weekend requirement., • A supportive and professional working environment., • Career development opportunities within the property sector., • Immediate start for the successful candidate. Equal Opportunities Shoreditch Homes is committed to creating an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from all suitably qualified candidates and make recruitment decisions based on skills, experience, and business needs. To apply, please submit your CV together with a short covering note explaining why you would be a good fit for the role.

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  • Store Manager
    Store Manager
    2 months ago
    £33000–£35000 yearly
    Full-time
    South Kensington, London

    Store Manager – TEASE South Kensington Location: London Salary: £32,000–£35,000 per annum, depending on experience Contract: Full-time Reporting to: Head of Operations About the role TEASE is looking for an experienced, commercially driven and hands-on Store Manager to lead our team at South Kensington. We are looking for a manager who understands how to deliver a premium guest experience while maintaining excellent operational standards and strong commercial results. The Store Manager will take full responsibility for the day-to-day operation and performance of the store, including sales, profitability, labour management, product quality, food safety, team development and customer satisfaction. This is a hands-on leadership role. You will be visible on the shop floor, lead by example and actively support the team during busy trading periods. Key responsibilities Leadership and team development Lead, motivate and inspire the team to deliver an exceptional customer experience. Recruit, onboard, train and retain high-performing team members. Coach and develop Supervisors, Baristas and other team members through regular feedback and performance reviews. Create a positive, professional and accountable store culture. Lead daily briefings and regular team development meetings. Manage attendance, conduct and performance matters fairly and professionally. Identify and develop future Supervisors and Assistant Managers. Ensure all required training and development records are completed and kept up to date. Build and maintain a strong, professional relationship with the Act as the main day-to-day store contact for Bicester Village. Ensure the appearance and atmosphere of the store remain appropriate for a premium luxury retail destination. Customer experience Ensure every guest receives warm, attentive and personalised service. Ensure all food and drinks are prepared consistently according to TEASE recipes, quality and presentation standards. Handle customer feedback and complaints professionally, resolving issues quickly and appropriately. Maintain excellent customer satisfaction and mystery shopper results. Minimise refunds by addressing the root causes of service or product issues. Continuously identify opportunities to improve the customer journey. Commercial performance Take ownership of store sales, labour, gross profit, waste, average transaction value and overall profitability. Deliver weekly and monthly sales targets. Prepare rotas that support the needs of the business while maintaining effective labour control. Plan staffing carefully around weekends, public holidays, seasonal events and periods of increased visitor numbers. Maximise team productivity throughout the trading day. Review business reports, identify performance trends and implement clear action plans. Identify opportunities to increase revenue, customer conversion and average transaction value. Control unnecessary expenditure while protecting product quality and customer service. Store operations Maintain exceptional standards of cleanliness, organisation and store presentation. Ensure all opening, closing and daily operational procedures are completed correctly. Manage stock levels, ordering, deliveries and product availability. Complete regular stock counts and investigate any variances. Minimise waste, losses and unnecessary costs. Ensure correct stock rotation and FIFO procedures are followed. Work closely with TEASE’s Central Kitchen, suppliers and support teams. Ensure equipment is properly maintained and faults are reported promptly. Maintain accurate weekly reports, payroll information and operational records. Food safety and compliance Take full responsibility for food safety, HACCP, health and safety, fire safety, COSHH and accident-reporting requirements. Maintain excellent standards in preparation for Environmental Health, internal and Bicester Village audits. Ensure all compliance documentation is accurate, complete and submitted on time. Conduct regular quality and safety checks. Ensure consistent portion control, product presentation and speed of service. Coach the team immediately when standards are not being met. What we are looking for Essential At least two years’ experience managing a fast-paced hospitality, café or retail operation. Proven experience leading, coaching and developing a team. Strong commercial awareness and the ability to understand store performance. Experience managing sales targets, rotas, labour budgets, stock and waste. Exceptional customer-service standards. Excellent communication and relationship-management skills. Strong organisational and problem-solving abilities. Confidence working with POS systems and Microsoft Office or Google Workspace. A hands-on management style and willingness to support the team wherever needed. Flexibility to work weekends, public holidays and peak trading periods. Highly desirable Previous experience working within Bicester Village. Experience within a luxury retail destination, premium hospitality environment or high-profile shopping location. Experience serving an international customer base. Knowledge of Bicester Village’s operating standards, systems or management structure. Experience within speciality coffee, cafés, matcha or premium food and beverage. Food Safety Level 3 qualification. First Aid or Personal Licence qualification, where applicable. The person we are looking for You will be: A confident and natural leader. Warm, polished and professional. Commercially minded and results-driven. Calm and solutions-focused under pressure. Highly organised with excellent attention to detail. Comfortable developing relationships with external stakeholders. Passionate about premium hospitality and exceptional customer service. Able to balance the needs of TEASE with the standards and expectations of Bicester Village. Flexible, adaptable and comfortable operating in a busy, high-profile environment. Committed to developing people and building a strong, positive team culture. What success looks like Success in this role means building an engaged and high-performing team, delivering consistently exceptional products and customer experiences, achieving the store’s commercial targets and maintaining outstanding operational and food-safety standards. You will also establish TEASE as a trusted and valued operator within Bicester Village by maintaining a positive, collaborative relationship with the Village team and ensuring the store consistently reflects the quality expected from one of the world’s leading luxury shopping destinations. How to apply Please submit your CV together with a short introduction explaining your management experience and why you would be a strong fit for TEASE at South Kensington.

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  • Reception Coordinator – Administration
    Reception Coordinator – Administration
    2 months ago
    £23500–£26000 yearly
    Full-time
    Whitechapel, Tower Hamlets

    Reception Coordinator – Administration Location: Stepney Green, E1 4DT (This is a fully office based role) Salary: £23,500 - £26,000 Vacancy Type: Permanent, Monday to Friday 10am to 6pm, Saturday 11am to 5pm (You will get 1 day off during the week to compensate working on Saturday) Are you looking for a fresh challenge? Can you start at short notice? You will play a central role in ensuring the smooth operation of their office administration tasks, from general admin, general reception duties and H&S duties. You need to have reception or administration experienced, or both and be reliable and with good written and verbal customer service skills. Want more details about what you will be doing? Great - read on! Meet and greeting visitors, ensure the visitor log is completed and advising departments on their visitor’s arrival, as well as sending customer feedback emails. Receiving, signing and informing or distributing to relevant departments via Teams. Answer and direct calls via various platforms and assist tenants with queries, booking appointments or directing them in as to speak to the relevant persons. Assisting clients by explaining various lettings processes, collecting and informing them of what documentation is needed, taking any pending payments, distributing keys and feeding information back to the rest of the admin department. Assisting tenants with final account balance checks and end of tenancy payments outstanding. Send out various documents to landlords and tenants information requirements. • Ensure that all end of tenancy calls and emails have been actioned to current tenants informing them of the relevant instructions & key return processes in line with GDPR before responding. Complete relevant checks and documentation ensuring relevant teams are made aware, update all required systems to ensure other departments have updated information. Notifying current tenants of new tenants due to move in and when, sending welcome email to new tenants. Assisting in helping with key sorting of tags, labels and any other admin jobs assigned. Health & Safety: testing fire alarm on a weekly basis, monitor entrance, deliveries, visitors, door card issuance, genera office H&S signs, any other general H&S duties needed. Office and kitchen stock check and orders, buying the daily fruit and milk whilst maintaining the reception, kitchen as well as front office area. Managing the coffee machine cleans, and stock order on a daily and weekly basis. Supporting with ideas and improvements for the front of house area. Be able to stay longer hours during the busy seasons if required. Is your skill set? Excellent telephone manor and face to face customer service aptitude is a must. Great computer skill and knowledge of systems such as Word, Excel, Teams, Microsoft. Excellent communicator in both verbal and written English. 2 years established previous experience in reception and administration duties. Have a strong and confident nature, able to multitask and prioritise in a busy fast paced environment. Have great time management and organisational skills What we offer you! A open plan vibrant office with music, and fresh fruit available every day. Staff Benefits such as discounts in shops, restaurants, entertainment establishments, GP, Counselling and Wellness access, and regular paid for eye sight test. Additional annual leave, and SSP top up pay accrued with length of service* A day off for your birthday, and a wellness day off per year* Company closure between Christmas to New Year* Summer party as well as the annual winter party (*terms & conditions apply) To Apply If you feel you are a suitable candidate and would like to work for City Rooms, please don’t hesitate to apply.

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