Head of Operations
1 day ago
Chester
🚀 Confidential Hire: Head of Operations, Customer Service & Customer Experience We’re looking for a dynamic, ambitious Head of Operations to lead the full customer journey — from warehouse fulfilment to world-class customer support — for a fast-growing entrepreneurial consumer brand. In this strategic role, you’ll scale operations, elevate the delivery experience, and build a customer service function that truly reflects a premium brand. The business is in high growth and for the right person will lead to various growth projects and the opportunity to grow in role. What You’ll Lead: • Warehouse & fulfilment excellence (speed, accuracy, quality), • Logistics, delivery partners & seamless returns, • A high-performing Customer Service team across all channels, • End-to-end CX strategy, metrics, and continuous improvement, • Operational systems, data dashboards & scalable processes, • Cross-functional leadership and culture-building What You Bring: ✔ 7+ years in operations, logistics or CX in a high-growth environment ✔ Strong team leadership and customer-centric mindset ✔ Process builder with sharp analytical skills ✔ Passion for operational excellence and unforgettable experiences What Success Looks Like: • A robust QA framework across both fulfilment & CS, • Delivery of standout CX/ops improvement projects, • Tools & processes that scale with the brand’s growth If you’re an operations leader who loves building, improving and delivering exceptional customer experiences, this confidential opportunity could be your next big step. 👉 Message to express interest. Please email your CV. (Full JD available on request.)