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  • Head Host
    Head Host
    1 day ago
    Full-time
    London

    Guest Experience Supervisor - Cove Cannon Street London We believe in simplicity, beauty and efficiency. Ever the curious, it’s about little things. Big things. Unexpected things. We are part of our local community and they are part of us. We believe in creating authentic, localised experiences for our guests. A key member of the reception team supervising and training the Guest Services Executives, and providing a memorable guest service and genuine hospitality at every stage of the guest journey – from taking the initial reservation, to providing a warm welcome and making a lasting impression when our guests checkout. In this role you will be responsible for; Supervising in the absence of a manager on duty Training the Guest Experience Host Team To be the ‘go to’ person for our guests, contractors and visitors Providing memorable service at every stage of the guest journey Supporting the Guest Experience Manager to ensure that our Housekeeping and Maintenance Teams consistently achieve a high standard of apartments Respond to and act on guest reviews in a timely and professional manner What we look for. - Previous management experience within hospitality is highly desirable (hotels, student living, hostels, build to rent accommodation, including wider hospitality sectors also etc). - An engaging people manager, who is able to collaborate and network with their teams through building connections virtually and in person through fun and creative ways to forge commitment, learnings, passion and understanding across the brand and properties. - Tech savvy, someone who does not shy away from tech-based resolutions and interaction. - Clear verbal/written communication proficiency. - Flexible and adaptable approach with a can-do attitude. But most importantly, you will be human like us. Your decisions and ways of being will be inspired by our values that have been created and defined by our people; The Courage to Question, Evolve and Be Human. Our benefits. - Competitive salary - Bonus scheme - Excellent travel and development opportunities - 22 days’ holiday (plus the option to buy more) - Wellbeing benefits (cash plan and an Employee Assistance Programme) - Free nights in our properties - Recognition schemes - Pension (the tax efficient way) - Sick pay - Other benefits tailored to you Our natural habitat. We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. Not many Londoners live in the Square Mile, but for the duration of your stay, you can do just that. Mansion House station is minutes away and if you’re working in The City, the Bank of England and offices such as Deloitte and Accenture are on the doorstep. You’ll also have a whole host of restaurants and bars to choose from, and across the river, the South Bank and Borough Market to explore too. The Shard is nearby for sky-high dining, as is the Barbican for a spot of culture at the weekend. About edyn. Here at edyn, we believe travel should be a rich journey of discovery. Our brands – Cove, Locke and SACO – offer soulful hospitality firmly rooted in their local neighbourhoods. Together, we’re creating sanctuaries for free-thinking urbanites across Europe. About Cove. Unlike other hotels, we’re not into labels. We’re into living. Cove offers guests a space like no other – carefully designed, uncluttered apartments that allow each person to make the most of every moment, and every mode. These day’s it’s not about clocking in then logging off, presenting then partying, or even weekdays and weekends. It’s about undivided, seamless living. Flowing from one mode to the next without interrupting. Working comfortably. Living efficiently. Blurring borders and being together, but with enough space for our guests. Work/life balance has changed, and we’re here for the future. Diversity, Equity, and Inclusion Statement edyn’s Purpose is to build brands designed around Soulful Hospitality -we create sanctuaries where free thinkers can nourish and enliven their souls. This is only possible if the growth of our company is centred around a deep respect for humanity. Everyone at edyn should feel free and safe to express their ideas, state their opinions and share their lived experiences in an environment of openness, tolerance, and curiosity. This principle sits at the heart of our approach to improving diversity and inclusion. We have established goals and supporting commitments which will help us ensure that everyone in edyn feels a sense of belonging, regardless of their background or identity. We are on a DEI journey that we have yet to complete, and we acknowledge our failures or weaknesses as we discover them. Our principle & goals are clear, and we travel together to seek to drive change, evolve ourselves and the edyn community.

    No experience
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  • Front Office - Team Member
    Front Office - Team Member
    2 days ago
    £13.8 hourly
    Full-time
    London

    Imagine being the first smile a guest sees after a long journey, the reassuring voice that helps them feel at home, and the person who turns a good stay into a memorable one. As a Front Office Team Member, you'll be at the heart of the guest experience, creating a warm welcome from the moment guests arrive. Whether you're checking guests in, answering questions, sharing local recommendations or helping to resolve a query, you'll deliver service that is friendly, efficient and genuinely memorable. No two days are the same. Every shift brings new faces, new stories and new opportunities to make a positive difference. One moment you'll be helping a guest celebrate a special occasion, the next you'll be supporting a colleague or solving a problem to ensure someone's stay runs smoothly. We're looking for someone who enjoys meeting new people, thrives in a fast-paced environment and takes pride in delivering exceptional hospitality. In return, you'll be part of a supportive team where every interaction matters and where you play an important role in creating experiences that guests remember long after they've checked out. What You Will Do In This Splendid Role: As the first point of contact, you’ll play a key role in shaping our guests’ stay, offering a warm welcome and support that turn good visits into great ones. Here’s what you’ll be doing: • Using your approachable personality to build great connections with guests., • Demonstrating your confidence in handling check-ins, bookings and guest requests., • You’ll bring great communication skills and love sharing your local know-how to help guests make the most of their stay., • You will be part of a great team, always happy to help wherever needed. What Makes You Splendid: We live by our values – and we’d love you to bring them to life every day: • Open - You’re friendly and welcoming, helping guests feel right at home., • Nimble – You adapt quickly, handling whatever the day brings with ease., • Brilliant - You take pride in the little touches that make a big difference., • Honest - You’re reliable and trustworthy, building confidence through your actions. Show up with your spark and care for others, and we’ll provide the tools for you to thrive Our Splendid Benefits: When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer: • Employee Assistance Programme (EAP) – confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments., • Hotel Room Discounts – stay with us or our partner hotels at special team rates including discounted rates for friends and family., • Food & Beverage Discounts – enjoy meals and drinks at reduced prices across our hotels., • Life Assurance – peace of mind for you and your loved ones., • Salary Sacrifice – Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary., • Stream – access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available., • Pension - Auto enrolment into the company pension scheme., • Learning & Development - Opportunities available to progress your skills and career. About Hilton - London Bankside Located in Bankside, London’s cultural quarter, Hilton Bankside is a multi-award winning, next generation, design-led hotel. In 2024 it earned the prestigious Global Sustainable Tourism Council (GSTC) certification and is one of only two hotels to achieve this milestone in the UK for its dedication to environmental sustainability. The hotel also boasts a Vegan Suite approved by the Vegan Society. Splendid opened the hotel in 2015. It has 292 modern guest rooms, including 25 bespoke Suites and 2 bedrooms with in-room Peloton fitness experience, as well as an Executive Lounge, 11 flexible meeting rooms and leisure facilities including a fitness studio and indoor swimming pool. It is also the home to a 168-cover restaurant OXBO Bankside and specialist Gin Bar, The Distillery. The hotel boasts a state-of-the-art event space, including 11 flexible meeting suites. The stunning pillar free ballroom can accommodate up to 1,000 guests ideal for gala dinners, product launches, award ceremonies and conferences. Hilton Bankside’s dedication to providing innovative experiences for guests, combined with its commitment to sustainability, the local community and an exceptional team see guests and clients returning time and again

    No experience
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  • Groups, Conference and Events Assistant Manager
    Groups, Conference and Events Assistant Manager
    2 days ago
    £36050 yearly
    Full-time
    London

    Job Ref: 13136 Branch: Head Office - London Location: London - Head Office Salary/Benefits: Competitive Salary plus excellent company benefits & perks. Contract type: Permanent Hours: Full Time Shift pattern: Monday to Friday - shift pattern 8:30am-5pm; 9am-5:30pm; Occasional evening/weekend work required Hours per week: 40 Posted date: 21/05/2026 Closing date: 18/07/2026 Why Join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Group, Conference & Events Assistant Manager in London. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. Please note this position is an office-based role focused on managing group and event enquiries. Main Purpose of Job To drive and manage conference, events and group sales and confirmed bookings, ensuring exceptional service delivery from enquiry to execution. Key support to the GCE Manager, this role plays a key part in maximising revenue, efficient coordination, and outstanding client relationship management while delivering exceptional client experiences across all conference and event spaces. Specific Tasks Supervisory Responsibilities • Supporting the GCE Manager in overseeing daily team operations and strategic planning, • Provide guidance, training, and mentoring to junior team members., • Delegate tasks and monitor performance to ensure service standards are met., • Assist in onboarding new team members and contribute to development plans. Sales & Revenue Generation • Convert group and event enquiries into confirmed bookings., • Maximise bedroom, meeting room, and event space revenue. Client Relationship Management • Build strong relationships with corporate, leisure, and agency clients., • Conduct site visits and client meetings to showcase the hotel's offerings. Event Coordination • Liaise with internal departments (F&B, Front Office, Housekeeping) to ensure seamless event delivery., • Prepare detailed function sheets and ensure all client requirements are met., • Attend and support events as required to ensure client satisfaction. Administration & Reporting • Maintain accurate records in the hotel's booking system., • Prepare reports on sales performance, booking trends, and client feedback., • Generate reports on sales performance, booking trends, and client feedback., • Monitor team productivity and suggest improvements to processes. Reporting Structure • GCE Manager (region to be specified), • This post has supervisory responsibility for GCE Executives, • Whilst this role will have accountability to a specific primary region, as business needs require, this will expand to cover all Apex Hotels and locations to the same standard and role responsibilities About you: We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have: Skills & Experience Required: • Proven experience in events or group sales, ideally within a hotel or hospitality environment., • Strong leadership and supervisory skills., • Strong commercial awareness and target-driven mindset., • Excellent communication and negotiation skills., • Ability to multitask and manage multiple events simultaneously., • Proficiency in booking systems (e.g. Infor, Opera, Delphi) and Microsoft Office. You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 30 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday. Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you!

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  • Concierge - Luggage Porter
    Concierge - Luggage Porter
    2 days ago
    £12.9 hourly
    Full-time
    London

    Imagine being the friendly face that creates memorable first and last impressions for every guest who walks through our doors. As a Concierge – Luggage Porter, you'll play a key role in delivering a warm welcome and ensuring every arrival and departure runs smoothly. Working as part of our Concierge team, you'll provide professional assistance with luggage, escort guests to their rooms, and help ensure every guest enjoys a seamless and memorable stay. You'll also support guests with local recommendations, answer questions about the hotel and surrounding area, and work closely with colleagues across the hotel to deliver exceptional service at every opportunity. If you enjoy meeting new people, take pride in going the extra mile and thrive in a role where no two days are the same, we'd love to welcome you to our team. What You Will Do In This Splendid Role: You will be part of the concierge team supporting the front office team memorable experience as soon as they arrive, until they depart. Here’s what you will be expected to do: • Delivery and collection of guests luggage, long and short term storage of luggage assisting the doorperson., • Ensuring the cleanliness and security of the lobby area., • Ensure every guest leaving the hotel has all they need for their onward journey including assisting with taxis, providing directions and assisting with luggage., • Answer guest queries relating to the local area, travel arrangements and other facilities within and outside the hotel., • Managing the valet parking and taking care of guest’s cars when needed, • Assist with other departments where necessary. What Makes You Splendid: We live by our values, and we’d love you to bring them to life every day: • Open - You’re someone who brings warmth to your work and helps create a welcoming environment for others., • Nimble - You’re someone who thrives in a fast-paced, agile environment and isn’t afraid to take initiative., • Brilliant - You’re someone who takes pride in your craft and thrives on making a difference., • Honest - You’ll be part of a team that believes in doing the right thing. We believe trust is earned through integrity. When we make a commitment, we stand by it because that’s how we’d expect to be treated. Our Splendid Benefits: When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer: • Employee Assistance Programme (EAP) – Confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments., • Hotel Room Discounts – Stay with us or our partner hotels at special team rates including discounted rates for friends and family., • Food & Beverage Discounts – Enjoy meals and drinks at reduced prices across our hotels., • Life Assurance – Peace of mind for you and your loved ones., • Salary Sacrifice – Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary., • Stream – Access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available., • Pension - Auto enrolment into the company pension scheme., • Learning & Development - Opportunities available to progress your skills and career. About Hilton - London Bankside Located in Bankside, London’s cultural quarter, Hilton Bankside is a multi-award winning, next generation, design-led hotel. In 2024 it earned the prestigious Global Sustainable Tourism Council (GSTC) certification and is one of only two hotels to achieve this milestone in the UK for its dedication to environmental sustainability. The hotel also boasts a Vegan Suite approved by the Vegan Society. Splendid opened the hotel in 2015. It has 292 modern guest rooms, including 25 bespoke Suites and 2 bedrooms with in-room Peloton fitness experience, as well as an Executive Lounge, 11 flexible meeting rooms and leisure facilities including a fitness studio and indoor swimming pool. It is also the home to a 168-cover restaurant OXBO Bankside and specialist Gin Bar, The Distillery. The hotel boasts a state-of-the-art event space, including 11 flexible meeting suites. The stunning pillar free ballroom can accommodate up to 1,000 guests ideal for gala dinners, product launches, award ceremonies and conferences. Hilton Bankside’s dedication to providing innovative experiences for guests, combined with its commitment to sustainability, the local community and an exceptional team see guests and clients returning time and again

    Easy apply
  • Public Relations Officer
    Public Relations Officer
    9 days ago
    £39000–£45000 yearly
    Full-time
    London

    About Us Natural Ways Body Balance Limited is a premier wellness and spa centre located in the heart of London. Established in 2012, we specialise in traditional Chinese massage, Thai massage, sports massage, deep tissue massage and holistic wellness therapies. We serve a diverse client base, with a significant proportion of our customers coming from the local Asian community, and are committed to delivering exceptional customer service and promoting wellbeing through professional therapeutic treatments. Due to the continued growth of our business and the expansion of our customer base, we are seeking an experienced Public Relations Officer to strengthen our brand presence, develop community relationships and support the company's ongoing marketing and customer engagement activities. Key Responsibilities Develop and implement public relations strategies to enhance the company's reputation and promote its wellness and holistic therapy services. Build and maintain professional relationships with local community organisations, hotels, gyms, corporate clients, universities and other business partners to increase brand awareness and generate referral opportunities. Prepare and distribute press releases, promotional materials, newsletters and other public communications in both English and Mandarin Chinese. Manage and maintain the company's public image across Google Business Profile, Xiaohongshu (RED), WeChat and other communication platforms by responding to customer enquiries, reviews and feedback in a professional and timely manner. Organise and coordinate community outreach activities, wellness events, promotional campaigns and networking events to strengthen the company's profile within the local community. Represent the company at wellness exhibitions, community events and business networking activities to develop commercial relationships and promote the company's services. Liaise with media contacts, commercial partners and online platforms to support promotional activities and maintain positive external relationships. Monitor public feedback, customer reviews and market trends, providing recommendations to management to enhance the company's reputation and customer experience. Maintain accurate records of public relations activities, community engagement initiatives, partnership development and promotional campaigns. Ensure all external communications comply with UK advertising standards, data protection legislation and company policies. Essential Requirements · Bachelor's degree or equivalent qualification. · Previous experience in public relations, communications, marketing or customer engagement. · Excellent written and spoken English and Mandarin Chinese. · Strong interpersonal and organisational skills. · Experience in managing social media and online customer engagement. · Ability to build relationships with community organisations and commercial partners. We welcome talented and enthusiastic individuals to join our team.

    No experience
    Easy apply
  • Out of Hours Supervisor
    Out of Hours Supervisor
    14 days ago
    £37000–£45000 yearly
    Full-time
    London

    Kitt designs and operates workspace for the world's most vibrant brands. From managing the design and build, to creating an elevated ongoing experience, we create spaces that are worth leaving home for. As our Facilities Supervisor, you will play a critical role in ensuring that our client spaces remain pristine and reflect Kitt’s high standards. Your meticulous inspections and keen eye for detail will ensure that our spaces continue to be places that are worth leaving home for. Your Mission: • Conducting detailed inspections of cleaning and maintenance tasks completed by suppliers and Kitt staff across various office areas., • Managing emergencies with contractors to arrange out of hours work, as well as guiding them into spaces and setting them up to commence works, • Often, being the sole point of contact for the Kitt operation, during night hours, • Documenting inspection results, highlighting any areas of concern or non-compliance, and reporting these to the Operations team., • Assessing the effectiveness of cleaning procedures and recommending enhancements where necessary, • Collaborating with the cleaning suppliers or other staff to address immediate cleaning needs or correct any deficiencies found, helping them maintain and exceed our service standards, • Managing inventory checks for cleaning supplies and other services, ensuring they are well-stocked and maintained. About you • Proven experience in quality inspection, cleaning, facilities management or a related field, particularly within managed offices, • You possess an unwavering attention to detail and a dedication to maintaining high cleanliness standards, • Ability to work independently and make decisions without supervision (where appropriate), • Good communication and interpersonal skills., • You have a strong understanding of health and safety regulations and their importance in maintaining a safe working environment., • You are willing and able to visit multiple sites across London, including at night, • Clean driving licence Why Kitt? The world of work has shifted forever. As people everywhere prioritise purpose over their paychecks, company culture has been thrown into the spotlight. But the problem is, too many companies are showing up to work in bland, cookie-cutter offices. We’re leading this change. Real company culture can only be built in-person, in the real world – and for it to be authentic it needs its very own, personalised space. That’s why we create offices as unique as the brands and the people who work there. We’re long-term culture partners to our clients long after they've signed the lease and chosen the paint colours. We’ll Kitt you out • Generous stock option scheme (ask us what this means if you’re not sure), • 28 days holidays a year plus Bank Holidays, • Parental leave: up to 12 weeks paid parental leave for the primary caregiver, • Pregnancy loss support leave, • Regular socials. We love a good party., • Octopus MoneyCoach, • Workplace Nursery Benefit, • Cycle to Work scheme, • Season Ticket Loans, • Plumm - to support your mental health and wellbeing, • Starting salary: £37-45k

    Immediate start!
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  • Maintenance Specialist
    Maintenance Specialist
    2 months ago
    £36500–£46000 yearly
    Full-time
    London

    Description Kitt designs and operates workspace for the world's most vibrant brands. From managing the design and build, to creating an elevated ongoing experience, we create spaces that are worth leaving home for. The Role We’re looking for an in-house Maintenance Specialist to keep our growing number of managed offices running smoothly, whilst ensuring that new offices we’re opening are finished to the highest standards. You will be: • Kitt’s first line of service: running a first assessment of the situation: carry out repairs or recommending a specialist contractor on site, • Performing site inspections, identifying and reporting the need for major repairs, • When required, you’ll be present when contractors attend sites and ensure completion of the works are up to Kitt’s standards., • Performing maintenance and repairs including leaks, changing taps, general plumbing, tiling, minor electrical works, lock changes etc. As well as some decorating works: Painting, pictures frames etc., • Providing support to the wider operations team during tenants move-ins (whiteboards, fixing TVs on walls etc), • Performing light carpentry (e.g. building cabinets) About You • Proven experience within maintenance or construction., • Experience with hardware tools and electrical equipment., • Basic understanding of electrical, plumbing & HVAC systems. A Qualification in HVAC is desired but not essential for this position, • Basic maths skills., • As an expert problem solver, you can think outside the box to come up with solutions., • Good communication ability and confidence in front of clients. You will be representing Kitt in a professional manner., • Well-organised with good attention to detail., • Health and safety is a priority and you can spot problems before they happen., • Comfortable working alone and also as part of a team. Why Kitt? The world of work has shifted forever. As people everywhere prioritise purpose over their paychecks, company culture has been thrown into the spotlight. But the problem is, too many companies are showing up to work in bland, cookie-cutter offices. We’re leading this change. Real company culture can only be built in-person, in the real world – and for it to be authentic it needs its very own, personalised space. That’s why we create offices as unique as the brands and the people who work there. We’re long-term culture partners to our clients long after they've signed the lease and chosen the paint colours. Interview Process 1. Video Interview with Michael O'Dwyer (Maintenance Manager), 2. In person interview with Michael O'Dwyer (Maintenance Manager) Charlotte Vaughan-Reynolds (Head of Operations), 3. Final interview with Simon Warner (COO) We’ll Kitt you out • 🤝Generous stock option scheme (ask us what this means if you’re not sure), • 🤑Starting salary of £36,500 - £46,000, • 🏖 28 days holidays a year plus Bank Holidays, • 🍼 Parental leave: up to 12 weeks paid parental leave for the primary caregiver, • 💔 Pregnancy loss support leave, • 🕺 Regular socials. We love a good party., • 🤑Octopus MoneyCoach, • 👶Workplace Nursery Benefit, • 🚲Cycle to Work scheme, • 🚉Season Ticket Loans, • 🧠WellHub and Dr Care Anywhere to support your mental and physical health and wellbeing

    Immediate start!
    Easy apply
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