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Main Purpose of Your Job As a Nextbase Ambassador within our Customer Support Contact Team, you are the first point of interaction with our customers. Being able to handle our customer queries effectively will require a mix of patience, clarity, problem solving skills and providing the best product knowledge possible. We are looking for a confident, detail-oriented individual to join our passionate and skilled team as a Customer Ambassador. Main Responsibilities • Be the Voice of Our Brand: Engage with customers through phone, email, and live chat, leaving a lasting positive impression, • Clear communicator: Jargon free, straightforward solutions, guiding our customers with ease and confidence, • Active Listener: Keep track of the stories and solutions by maintaining accurate records in our CRM tools, • Collaborate and Conquer: Work together with your team to smash targets and elevate customer happiness to new heights Skills and experience • 1 year of experience of working in a customer focused environment preferred, • Your relationship-building prowess and interpersonal skills are brilliant, • Your communication is powerful and persuasive, capable of influencing customers and your colleagues, • Able to demonstrate a capability in problem solving, decision making in time sensitive situations, • With a professional, positive approach, your “can-do” attitude, self-motivation, and readiness to go beyond are what make you stand out, • You are firm in the face of pressure, adapting your methods with grace and wisdom, • Strong organizational skills and ability to prioritize/multi-task easily with limited supervision Ways to stand out from the crowd • Kind-hearted and cool headed: Empathetic and understanding, • Tech proficient: Whether it is CRM software or MS Office, you can use with ease, • Problem-Solver: You love a good challenge and approach problems with a can-do attitude, • On the Tools: Using multiple different tools to enhance our customer experience efficiently, • Eager Learner: You are not just looking for a job; you want to make a difference Shift Patterns on a rota basis • 8-16:30 or 9:30-17.30, • 1 in 4 Saturday morning 8-12:30pm. These hours are taken back the following Thursday as a ½ day time off in lieu