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Where: 3 Capital Quarter , Tyndall Street, , Cardiff , CF10 4BZ Full Time : 37.5 Hourly Rate: £12.82 Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Cardiff. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? • A great starting salary of £25,087 rising to £25,684 after 8 months, this is pro rata for part time, • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us., • Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly., • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family., • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year., • Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want., • Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts., • Volunteering days, so you can give back to your local community., • Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

About The Role Indigo is seeking a motivated and enthusiastic 1st Line Subsea Cable NOC Engineer to join our global network monitoring team based in Magor, South Wales. This role would be ideal for someone with a proactive logical mindset with strong written and verbal communication skills and a keen interest in developing technical expertise in subsea cable systems. The successful applicant must be available to work an initial shift pattern of four consecutive 10-hour night shifts, followed by three days off and have the right to reside and work in the UK. Key Responsibilities: • Monitor and manage 1st line triage and response to alarms, phone calls, and email requests, prioritizing issues based on severity and SLA's., • Accurately raise, update, and manage trouble tickets in a clear and professional manner using strong written English., • Collaborate with 2nd Line Engineers, Field Engineers, customers, and third-party providers as required., • Coordinate spare parts replacement, track inventory, and manage RMAs., • Keep the Indigo management team informed of critical faults and participate in Root Cause Analysis (RCA) investigations., • Proactively analyse data from Network Monitoring Systems and Tools and determine best course of action to mitigate potential faults., • Support the Subsea NOC team with recommendations for process improvement, and documentation review as part of the indigo Continual Improvement Process Competency: Skills/Knowledge/Qualifications • Strong English communication skills, both written and verbal, • Demonstrable experience of ticketing systems and workflow processes., • Ideally a minimum of 3 years' experience in a NOC environment supporting enterprise or ISP networks, • Experience using Network Monitoring Systems and Network Monitoring tools, • Good knowledge of transmission equipment and technologies (SLTE, DWDM, 100GE, 100G OTU transmission etc), • Knowledge and experience with optical transmission networks, • Any industry certification is desirable (DWDM Vendor training certification, CCNA, CCNP etc), • Must have good communication and presentation skills, • Ability to build and maintain good working relationships with colleagues and customers Experience in one or more of the following technologies: • Subsea or Terrestrial DWDM experience (ASN, NEC, SubCom, Ciena, Infinera etc), • Understanding of an AIS systems, • Experience with Cisco and Fortinet equipment's, • Excellent verbal and written communication skills in English., • Capable of working independently and prioritizing tasks effectively., • Ability to perform effectively under pressure., • Strong attention to detail., • Self-motivated with a desire to learn and grow technical skills., • Flexible and adaptable to changing environments and requirements., • Strong interpersonal skills with the ability to build positive relationships with customers and colleagues. At Indigo, you'll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like Fixed Line, 5G, Edge DC, and Subsea. Recognized as one of the UK's top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 30 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the 'Investors in People' Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us. At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we've partnered with some of the world's leading network carriers and hyperscalers, with a diverse talent pool we celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company's support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.

Do you have good work experience within a wind blade manufacturing environment? We are looking for Product Introduction Technicians who want to support in solving one of the most important global issues of our time - Ensuring a more sustainable future. Vestas Technology & Operations > Manufacturing > Launch & Training Launch & Training is a department within PE Blades under Global Manufacturing, driving activities to secure successful launches of new & existing products across the value chain. Our department strives to ensure the delivery of matured, flawless and risk mitigated products to both internal and external manufacturing partners by providing comprehensive support before and during launch of new products through Global Launch Teams. We are committed to maximizing the speed of introducing changes and new products while ensuring the necessary skills and competencies are consistently upheld across all manufacturing operations. Responsibilities • As a Product Introduction Technician, you will be accountable for supporting the organization with Launch & Training related tasks on assigned projects whilst adhering to the priorities of Safety, Quality, Delivery & Cost. In this role you will be accountable and responsible for the following key elements, • Support Quality assurance, Tech transfer and NPI projects, • Ensure training records are made available and maintained within LMS for all training and accredited courses on assigned Projects, • Ensure all assessments within scope are conducted with meeting the company standards, • Contribute to the creation and enhancement of training materials for new products, • Provide support to enhance the effectiveness of product training initiatives by assisting with the development, delivery and evaluation of related tasks and materials The following qualifications could be considered advantageous for the position posted. • NVQ in composite manufacturing, • Fluent in English, both written and verbally, • Manufacturing certifications, • Certifications in Finishing and/or Painting composites. Preferably from Wind, Aerospace or Marine industry, • We prefer experience in Painting or Finishing of composites, • A team player who has a "can do" attitude and who works well in a complex, demanding, fast-paced environment, • Demonstrates excellent communication skills, • You have experience with training facilitation, coordination, alignment, and execution, • You have experience with Taxonomy, setting SMART Objectives, Instructional techniques, building Lessons plans and courses Additional information Your primary work location will be Isle of Wight. This position requires up to 180 days of travel. If you have any further questions, you are welcome to reach out to Brett Kirby, Launch Team Lead +447976253154 or Christina Ulfkjær Pedersen, Manager Launch & Execution +45 25153005 during normal working hours. Applications are reviewed on an ongoing basis, however, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 27th September 2025. Our commitment to a fair hiring At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness. DEIB Statement At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future. BEWARE - RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, About Vestas Vestas is the energy industry's global partner on sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than our competitors in the renewable energy arena. We consider ourselves forerunners within the industry, as Vestas continuously aims to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, Vestas has an unmatched history demonstrating our expertise within the field. With 30,000 employees globally, Vestas is a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at and follow us on our social media channels. We also encourage you to join our ___ to receive notifications on new and relevant postings.

Maintaining electrical, pneumatic, hydraulic, mechanical equipment and hand tools. Maintain calibration/measurement equipment and systems. Interrogation of PLC controllers and systems. Administer the maintenance systems, with planned maintenance activities as well as responding to breakdowns. Keeping the work area safe and clean, making use of 5S methodology. Contribute to equipment supplier evaluation. Work safely and ensure colleagues do the same Electrician with Level 3 industry-recognised Qualification. Formal qualifications in a relevant tradesman / craftsmanship discipline, e.g. Mechanic, Electrician, Engineer, are required. Team worker. Safety mindset.• Problem solving skills. Ability to work in shifts is essential. A high degree of adaptability & flexibility. Comfortable with Microsoft Office, especially Excel. The probation period is 6 months, reviews are conducted frequently during the period Shifts are rotating, we operate 24/7 production week made up of 4 x 12.25 hour shifts per day, 4 on 4 off 06:45 - 19:00 (Days / then 4 days off) 18:45 - 07:00 (Nights / then 4 nights off) Discretionary Bonus - up to 5% of basic salary dependent on KPIs within the business being achieved. Holidays entitlement will be 19.6 days for a complete holiday year, inclusive of bank holidays You will be auto-enrolled into the company Pension Plan after 3 months service. Employee contribution is 1.5% minimum / employer contribution is 7.5% The company operates private medical & dental schemes (BUPA), available from day 1 of service. The Company pays for your membership. However, you can elect to pay for partner & children under 18 Life Assurance (x 4 basic salary) - from day 1 of service Equipment and tooling must be available to meet planned TAKT time by limiting number of breakdowns/unplanned maintenance Equipment and tooling must be maintained to specification and requirementsManage PE costs in line with budget All tools available to production must meet calibration specification and requirements. Our commitment to a fair hiring At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness. DEIB Statement At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future. BEWARE - RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, About Vestas Vestas is the energy industry's global partner on sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than our competitors in the renewable energy arena. We consider ourselves forerunners within the industry, as Vestas continuously aims to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, Vestas has an unmatched history demonstrating our expertise within the field. With 30,000 employees globally, Vestas is a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at and follow us on our social media channels. We also encourage you to join our ___ to receive notifications on new and relevant postings.

• Start Date: 8th September 2025, • Salary: £12.60 per hour, • Site: Spectrum House, Central Bristol - this is an onsite role only, no work at home option available, • Shifts: 37.5 hours per week (shifts will be set between 8am-10pm Monday to Friday, 9-6 Saturday and Sunday), • Training Duration: 2 weeks Could this be the opportunity you have been waiting for? • Would you love to be part of an energetic and compassionate team that plays a key role in supporting one of the world’s most trusted international newspapers?, • Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers? As we say, our callers want to talk to people with personality. People who will listen, understand and ask the right questions to find the best solutions!, • Can you use your great communication skills to provide top-tier customer service through phone, live chat and email?, • Are you customer focused with a proactive and self-motivated approach to how you work?, • Do you have good technological skills (both on PCs and in using mobile applications? Values we look for you to have: • Process Excellence Collaboration * Communication * Emotional Intelligence * Open-Mindedness * Critical Thinking * Solution Orientation * Entrepreneurship If you are thinking this sounds like you and you are answering YES to our questions... then you could be our next customer service superstar! Who are we at Teleperformance and what do we do? We are a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries. Here in the UK, we have 19 sites, and over 7000 staff. We have a reputation for our hard work, impressive results, and an incredible work environment, what’s not to love? We interact with customers on behalf of our clients, helping to solve their queries. We make it our mission to look after customers in the way they need. We offer a multi-channel approach, meaning we support in various ways, such as telephone, email, and web chat, through to white mail and social media interactions. We invest in our teams and provide some fantastic opportunities for progression. If you want to develop yourself and expand your career, our award-winning training programmes and exceptional training teams are on hand to help to make this happen. Job Overview As a member of our expanding team here at Teleperformance, you will have the opportunity to take on a variety of responsibilities within your role; such as: • You will be the first point of contact to assist customers with their online subscription enquiries and account management., • You will play a key role in providing information and support to a global customer base and creating a unique customer experience through inbound calling line, webchat and responding to emails. Still interested…Great News!! Well here is what a typical day In the office will look like.. • You will start your day signing into your systems, making sure you are ready for the day ahead., • You will engage with a variety of customers who have questions regarding their online subscription., • You will troubleshoot/problem solve, and through effective questioning and active listening look to resolve issues such as subscriptions, payments and online accounts-This could mean tweaking a package slightly or perhaps a complete overhaul, but either way you will work closely with your customer to agree on something suitable., • Working in a fast-paced targeted environment you will strive to achieve, always looking to maximise opportunities, on your “A” game at all times., • With an hour of rest time (made up of 30 minutes for lunch and 2 x 15 minute breaks) you will always have time to catch up with friends, get something to eat in the town centre, or perhaps grab some fresh air and go for a walk. The start of your journey with Teleperformance You get two weeks classroom-based training (paid of course) followed by two further weeks in our graduation bay. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. What’s in it for you- PERKS PERKS PERKS! • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Customer Service Specialist – Banking & Financial Services (Hybrid Bristol) Teleperformance certified as great place to work UK in 2025!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence at least 1 years previous experience in the Banking and Financial Service Industry Start Dates: 13th Oct 2025, 10th Nov 2025, 1 Dec 2025 • Salary: £13.35 per hour, • Location: Hybrid - Bristol Spectrum House. 2 days in the office, 3 days work from home after training and Grad Bay, • Shifts: Full Time 40 hrs over 8.00 am - 8.00 pm, 5 days over Monday - Sunday. Full flexibility required to work any shifts within these hours., • Training: 3 weeks then 3 weeks Grad Bay - THIS SIX WEEK PERIOD IS FULL TIME IN THE OFFICE, • Contract: Permanent, • Background Checking:, • Right to Work in the UK, • Criminal Record Check, • Credit Check, • Any other associated checks Please note we do not allow any time off/holiday requests within the first 6 weeks of your start date Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Skills needed to be a Customer Service Representative • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • High levels of accuracy and attention to detail, • Be driven to work towards achievable targets Financial Sector - Key Responsibilities • Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels, • Use your problem-solving skills to support our customers, resolve their query and create a positive experience., • Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers, • Have excellent attention to detail Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

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