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Head of Contact Centres Who we are Integrated Care 24 (IC24) is a leading not-for-profit Social Enterprise, providing innovative and patient-focused urgent care services. We are driven by our mission to deliver exceptional care to the communities we serve while supporting the wellbeing and development of our colleagues. As a Social Enterprise, we reinvest into our people and services, enabling us to make a real difference across the health and care landscape. We are passionate about delivering high-quality, inclusive care that supports better patient outcomes and experiences. Through strong partnerships, innovative technology, and a commitment to our values - Innovation, Care, Respect and Excellence - we’re helping to shape a more integrated, responsive healthcare system. The Role We’re looking for a dynamic and strategic Head of Contact Centres to lead the operational delivery of our virtual contact centre services, including NHS 111 and other non-face-to-face care navigation functions. Reporting to the Deputy Divisional Director of Integrated Urgent Care (IUC), this is a key leadership role responsible for managing a large, dispersed workforce operating both remotely and across multiple sites. You’ll provide both strategic direction and hands-on operational leadership to teams delivering vital 111 services, clinical advice, call handling, and clinical validation. You will champion performance, quality and colleague experience across our contact centre model - ensuring we meet regulatory, contractual and digital standards. You’ll also build strong relationships with system partners and internal stakeholders to support seamless, integrated service delivery. Above all, you’ll foster a culture of professionalism, inclusion, and continuous improvement - creating a place where people feel empowered, supported and inspired to deliver exceptional care. What you’ll need To succeed in this role, you’ll need to bring: • Proven leadership experience within a large-scale contact centre, • Experience managing dispersed, multi-site or remote teams at scale, • A strong track record of delivering operational performance and quality outcomes, • Excellent stakeholder engagement skills, including working with commissioners, regulators and partner organisations, • Strategic thinking, with the ability to lead change and continuous improvement, • A passion for people – developing and supporting colleagues, promoting wellbeing and driving inclusion, • Confidence in working with data, technology and digital systems to drive decision-making and improvements, • Knowledge of NHS 111, IUC or similar urgent care services would be a plus but not required What you’ll get • Up to £60,000 basic salary (DOE), • Generous Annual Leave entitlement (increasing with service), • Learning & development opportunities to support your career journey, • Access to our health and wellbeing initiatives, including free 24/7 counselling support, • NHS Blue Light Discount Card, • Colleague recognition and reward schemes, • Access to NHS pension scheme or company pension, • The opportunity to make a real impact within a growing Social Enterprise We believe that inclusion and belonging are fundamental to excellence at IC24. We’re committed to building an environment where every colleague - regardless of background, ability or identity - is empowered, respected, and feels they belong. Our Colleague Resource Groups (CRGs) - including Gender Equality, Cultural Inclusion4All, LGBTQ+Friends, and Disability Confident - are integral to this mission. We encourage applications from under‑represented groups and welcome requests for reasonable adjustments during the recruitment process. If you’d like to find our more information – please contact our Recruitment Partner Lucy on

Assistant HR Business Partner – Our NHS Client is Recruiting (Band 7) Location: Norwich Band: Band 7 Contract: Permanent / Full-time Our NHS client is looking for an experienced and forward-thinking Assistant Human Resources Business Partner to join their HR team. This is a senior-level opportunity to support one of the Trust’s four Divisions, providing strategic HR input and delivering people-focused solutions that make a real difference to staff and patient care. As part of the HR Business Partnering team, you will work closely with senior managers, supporting the implementation of HR and OD strategies, advising on complex employee relations matters, and leading on workforce projects and change initiatives. Key Responsibilities: • Provide professional HR advice and solutions to divisional leadership teams, supporting delivery of organisational objectives., • Support performance management, absence, capability and complex employee relations cases., • Analyse and interpret HR data to support decision-making and identify workforce priorities., • Promote effective workforce planning, recruitment and retention initiatives., • Lead and support organisational change programmes, including TUPE and restructures., • Develop policies, training and guidance in line with employment law and best practice., • Contribute to divisional workforce KPIs, governance arrangements and risk management., • Act as a role model for NHS values and promote staff engagement and inclusion. About You: We’re looking for someone with proven HR expertise in a large and complex organisation, confident working with senior leaders and able to influence at all levels. You’ll combine technical HR knowledge with strategic awareness and strong interpersonal skills. You will bring: • CIPD Level 7 (or equivalent experience)., • MCIPD membership (essential)., • Significant experience as an HR specialist in a complex environment., • Strong knowledge of employment law and its application., • Experience of leading on projects and organisational change., • Excellent influencing, problem-solving and decision-making skills., • Strong IT and HR data analysis skills. Desirable: • Master’s level qualification (or equivalent experience)., • Previous NHS experience. What’s on Offer: • A senior HR role within a respected NHS organisation., • The chance to shape HR delivery and workforce strategy within a large division., • Opportunities to lead projects and drive meaningful organisational change., • A supportive and collaborative HR team environment., • Ongoing professional development and progression opportunities. Interested? If you’re ready to step into a senior HR role and help shape the future of people management in the NHS, we’d love to hear from you. Apply today with your CV and a covering letter.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!. The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas.

Lead the HR Business Partner (HR BP) team within the EPR Programme and provide professional HR guidance to influence the delivery of workforce elements. You will lead the HR BP team and provide professional HR expertise to positively influence and manage the delivery of all Workforce elements of the

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a friendly, collaborative hospi

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!. The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas.

You will lead the HR BP team and provide professional HR expertise in order to positively influence and manage the delivery of all Workforce elements of the NWAHC EPR Programme. This will include strategically planning, leading and advising on HR aspects for the EPR Programme as well as evaluating a

For an informal discussion regarding this vacancy please contact Emma Hammond, Senior External Workforce Officer on 01603 223316 or Mark Harmer, External Workforce Adviser Lead 01603 306625. Already a Norfolk County Council employee? See and apply for internal and external vacancies using your @norf

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff. The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff.

Current job opportunities are posted here as they become available.Subscribe to our RSS feeds to receive instant updates as new positions become available.HCM Unlocked’s difference is our people.Our strong culture thrives on trusting and empowering our consultants to be autonomous and nimble with

Workforce is a trusted provider of recruitment solutions across the Engineering, Technical, and Manufacturing sectors.

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada.We have an excellent job opportunity for you.Senior Materials Management Consultant.Hybrid – a few days a month in Capenhurst and then ability to travel to Germany/Netherlands for workshops

Credit Controller (4-Month FTC).Part-time, Fixed-Term Contract (4 months).Our client is a growing business based in the B46 area, offering a dynamic and supportive environment.If you are looking for a new challenge and have a passion for credit control, this is an excellent opportunity to make an im

Job description: In need for a Youth Offending – Case Manager in Westmorland and Furness.To work together with members of the multi-agency Youth Justice Service and other relevant agencies and individuals, to deliver high quality youth justice services to children, young people and their families

Are you a dynamic, strategic leader with a passion for travel, a background in Sales, with a focus on customer experience and strong people management skills? If so, this fantastic opportunity could be your next move.Our client, a small, but well established and hugely successful travel business, is

Drive the delivery of Workforce Applications incorporating the suite of Anaplan platform components (including model and UX building, user management, data integration, data modeling, reporting, Forecaster, agentic AI etc. Partner with Customers, Anaplan’s Platform Product Management, Sales, Custo

Oversees frameworks and models to assess the workforce supply, both internally and externally, operationally, and strategically, using demographics and external workforce data models. Advanced Excel and workforce analytics tools (. Provides strategic challenge and direction on future capability need

Environmental Health Officer (EHO) with Food competency.The Public Protection Service ensures that people’s living and working surroundings are safe, healthy, and hygienic, and that consumers are protected.A wide range of regulatory activities is provided, including Consumer protection, Product sa

Director of Finance and Commercial.To provide strategic leadership and management of all financial, commercial, and economic activities within the agency.The Chief Financial Officer (CFO) ensures robust financial stewardship, effective governance, and value-for-money decision-making, enabling the or

Partner with HR, Finance, and business unit leaders to integrate workforce planning into broader business and financial strategies and assess/determine strategic workforce planning needs in DS. Utilize workforce analytics, predictive modeling, and talent insights to assess workforce supply and deman

A supportive and collaborative working environment.Exposure to a wide range of clients and industries.Opportunity to further develop both audit and accounting expertise.Competitive salary package, dependent on experience.We are seeking an experienced Audit & Accounts Semi Senior to join a very succe

You’ll join the Resourcing, Workforce Strategy and Reform team as Head of Strategic Workforce Planning, leading one of DWP’s key priorities: ensuring the right people, with the right skills, are in the right place at the right time. As Head of Strategic Workforce Planning, you’ll drive the dev

Build relationships with clients and stakeholders by understanding HR, HR technology, HCM, Workforce Management, Employee Experience, SaaS, Cloud, and Modern WFM solutions. Associates located near an ADP or WorkForce office may follow the ADP hybrid work model. WorkForce Software Senior Business Val

As part of the People and Workforce Development function’s leadership team this post will act as the professional lead for Organisational Development (OD), Learning and development and Inclusion, providing strategic leadership, expert advice, and direction across these key areas to support the org

This role continues the WorkForce Software relationship after a sale and enables the first interaction between WorkForce’s largest clients and our HR solutions. Implement WorkForce Software technologies. Analyze existing systems, interface requirements, and business processes; incorporate new proc

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Birmingham - Hybrid Working Available.Are you a creative and results-driven digital marketer with a passion for content, branding, and e-commerce? We are recruiting on behalf of a well-established company in the garden and leisure industry, looking to grow their online presence and expand their digi

Are you a skilled Auto Electrician looking for an exciting new opportunity? Join our dynamic team as an Auto Electrician.We are seeking an experienced Auto Electrician with a strong background in electrical automotive maintenance and repair.Auto Electrician Key Responsibilities:.Carry out service, m

Full-time position available for an enthusiastic General Practitioner with AHPRA registration and a minimum of 2 years' working experience, seeking work-life balance.This purpose-built, 9-room medical practice is located approximately 1 hour north of Townsville and 2 hours south of Airlie Beach and

WorkForce Software Lead Software Engineer. WorkForce Software Lead Software Engineer. WorkForce Software, an ADP company, is hiring a Lead Software Engineer.

We are seeking an experienced Property Lawyer to provide expert legal advice and support on a flexible, hourly basis.This is an excellent opportunity for a qualified solicitor or legal professional with a strong background in property law.Position:Property Lawyer (Hourly Rate).Manage a variety of pr

Skills: Sales Contact Centre Customer Service Sales Strategy Commerical Growth Operations.Location: West Midlands/Hybrid remote.Are you a commercially driven leader with a passion for delivering exceptional customer experiences? This is a rare opportunity to take ownership of a high-performing conta

MarkJames Search is a specialist recruitment partner delivering high-calibre contingent workforce talent across EMEA and North America. Identify, target, and win new contingent workforce business across EMEA through direct end-client engagement and MSP program partnerships. Proven track record of wi

Our client is a leading retailer specialising in high-quality garden furniture.They are passionate about helping customers create the perfect outdoor spaces and are looking to expand their sales team with a proactive Sales Executive to drive new business and reconnect with existing clients.The Sales

Are you passionate about creating a better future and tackling workforce challenges in the adult social care sector? Norfolk County Council is seeking an experienced and motivated External Workforce Adviser to join our dynamic Norfolk Care Careers team within the Commissioning and Care Markets Servi

Demonstrable knowledge and experience of a wide range of workforce and organisational development areas including leadership and management development, equity, diversity and inclusion, well-being and mental health, people engagement, talent management, skills audit, workforce planning etc. As part

Driving Workforce are responsible for putting drivers into temporary and permanent vacancies across the Midlands.

WorkForce Software Senior Technical Implementation Consultant at ADP. Work with the WorkForce Software (WFS) Suite (Time, Scheduling, Integrations, etc. Configuration of the WorkForce Software Suite according to client requirements using JavaScript, HTML, or other scripting tools.

Norwich, Swaffham, Dereham, Fakenham, North Walsham, Cromer, Mundesley.Full-time / part-time / guaranteed and flexible hours available.Are you naturally caring and want to make a difference in people’s lives?.If you are kind, compassionate and committed, we would love for you to join our dedicated

Be all you can be with Hamberley.At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’.We're seeking a Kitchen Assistant to help us achieve our goals.As our kitchen assistant, you will play a vital role in supporting the day-to-day operations of our care homes

Norwich, Swaffham, Dereham, Fakenham, North Walsham, Cromer, Mundesley.Working hours are 7am - 2pm and 2pm - 10pm and working every other weekend.Are you naturally caring and want to make a difference in people’s lives?.If you are kind, compassionate and committed, we would love for you to jo

As a Bank Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring our residents' wellbeing and helping them enjoy daily life wi

RightTime Care are seeking Compassionate and Experienced Complex Care HCA's and Support Workers to provide high-quality, person-centred care to individuals with complex needs, including mental health conditions, learning disabilities, autism, acquired brain injuries, and challenging behaviours.You w

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

Due to growth within the business, a leading UK Pension Consultancy are now looking for a Pension Team Leader to join their firm.The ideal candidate will have a strong understanding around Defined Benefit scheme administration, alongside Team Management experience.Responsibilities for the role Inclu

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce.