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Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on sky.com and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do • Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels., • Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys., • Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes., • Shape research practices and operations, promoting the value of user research across the organisation, • Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability., • Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences.What you'll bring, • Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications., • Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques., • Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms., • Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We’re looking for a skilled Head Chef or Sous/Senior Sous Chef who is ready to take the next step in their career. A born leader who wants to drive a team of hardworking, friendly, and ambitious chefs who are working towards the common goal of excellence. Some of the things you will be doing as a

Bank Support Worker Chertsey / Ottershaw 0 hour contract £12.21 per hour Full UK Driving Licence essential If you’re ready for a career where you can make a real difference, meet amazing people, and go home knowing you’ve helped someone live life their way — we’d love to hear from you! We are looking for Bank Support Workers to work with us in Chertsey / Ottershaw, supporting adults with learning disabilities, autism, communication difficulties, and challenging behaviours. This will be a 0 hour contract covering shifts any days Monday to Sunday between 7am and 10pm. The people we support enjoy a variety of activities and it is a key part of our support to ensure they are encouraged and apart of their local community we are looking for Support Workers who are willing to get involved with this. There are a few services within the area so we do require those with a full UK driving licence to be able to drive service vehicles where applicable as well as have reliable transport. What You’ll Be Doing: Every day’s different, but your role could include: * Supporting adults with learning disabilities, autism, epilepsy, or physical disabilities to live independently * Helping people with everyday tasks like shopping, cooking, or managing money * Encouraging people to connect with friends, family, and the community * Providing personal care (with dignity and respect) * Making each day meaningful — and having fun while you do it! We provide award-winning, accredited training at no cost to you – including Health and Social Care Diplomas to help you develop your career. What’s in it for you? * Early Pay – access your earnings before payday * Fully paid, enhanced DBS * Flexible working patterns * Paid annual leave (pro rata) * Comprehensive training and career progression opportunities * Contributory pension scheme with life assurance * Discounts on shopping, holidays, and more via Blue Light Card and Benefits website * Recommend a Friend scheme – earn up to £500 * 24/7 health and wellbeing support, including confidential counselling We celebrate diversity and welcome everyone! As part of our commitment to the Disability Confident Scheme, candidates who declare a disability and meet the essential criteria will be guaranteed an interview. Ready to start your feel-good career? Apply today – we can’t wait to meet you!

Gates Engineer West London & Thames Valley £45,000 £50,000 basic (£22£24 per hour) + overtime + call-out + benefits Based from Slough | Covering West London, Luton to Guildford and across to Reading Full-time | Field-based | 40 hours per week, paid door-to-door Are you a Gates Engineer who enjoys variety, autonomy and working within a well-planned regional patch? Would a role based out of Slough, co... ZIPC1_UKTJ

Job Title: Mechanical Shift Engineer Nights only Location: Egham, Surrey Salary: £43,000 per annum Working hours: 4 On, 4 Off - Nights only - 6.30pm to 6.30am (12hr shifts) Are you an experienced Mechanical Maintenance Engineer looking for an exciting new challenge on a nights shift? Join a dynamic Facilities Management team, managing a corporate complex of buildings associated to a well-known aviati... ZIPC1_UKTJ

Avenues is a community where people smile, laugh, grow and achieve great things. We know that well-supported people support people well to do their very best for the people we support and achieve our vision. Are you are looking for your next social care role, or a change in career and a feel-good reward? If so, then we would love to hear from you! • Support Worker, • Chertsey, • £24,829 per annum (pro rata), • Full time (39 hours) Must be full flexible across the 7 day week for all shifts The Recruitment Team will discuss with you the different services we have available during a telephone interview. No two days are the same but your day might look like this! • Supporting our people to be engaged in all day to day living activities, including making full use of their community and beyond., • Supporting our people with social activities, and connecting with family and friends., • Supporting the management of our people’s finances., • Keeping our people’s home clean and fresh, and going shopping., • Providing, and encouraging, personal care. Benefits you can expect! • Early Pay – ability to access your earnings more frequently if you wish., • Paid enhanced DBS., • Flexible working., • Up to 28 days paid annual leave (pro rata)., • Access to high quality training that supports your career development., • Contributory pension scheme with life assurance., • Shopping discounts via Blue Light Card and The Benefits website., • Recommend a friend scheme - earn up to £500. As part of our commitment to the “Disability Confident Scheme”, candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at the interview stage. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Assistant Service Manager - Addlestone £27969 per annum pro rata Full Time 39 hours per week / Full UK driving licence required We are seeking an Assistant Service Manager to join the team within Amis Avenue and Addlestone services. This role will be across both of these services, supporting young adults who have learning disabilities, autism and behaviours that challenge. There are 4 homes total that require 24 hour support, supporting individuals within their own homes and their community, it is a requirement for this role hold a full UK manual driving licence and have access to a vehicle. This is a hands-on role. and the candidate will play a key role and will have passion for driving improvement for the best interest of the people we support and to be part of the On-call team this is on a rota basis. Our ideal Assistant Service Manager looks like this: * Work with your Service Manager to manage and lead a successful and positive team. * Understands the balance between keeping our people safe and positive risk taking. * Have a good understanding of the social care sector and how these benefits and impacts the people we support. * Stay up to date with policies and procedures to carry out and maintain safe and best practices. * Support the Service Manager to recruit new employees and develop and manage your staff team in a fair and consistent manner. * Work with your Service Manager to reinforce a positive culture of continuous improvement. * Act as the Service Manager in their absence. * To be flexible and be able to work shifts required: bank holidays, 7am – 2:30pm and 2pm – 9:30pm, no night shifts required. These hours may occasionally need to be extended to provide 1-1 support and guidance to Support Staff on duty as required and this may involve working past 21.30 to do night staff supervision. * Late shift are 2:30-10pm. * Full UK Manual Driving Licence required For more details about the role, please have a look at the role profile. Your values should match ours: Respect: We treat people as we would wish to be treated ourselves. Excellence: We don’t settle for okay, we are determined to achieve more. Integrity: We do the right thing, even if it takes more time and effort. Pride: The work we do is something we want to tell others we are part of. What we can offer you: * Early Pay – access wages before payday * Paid enhanced DBS (so no upfront costs) * Flexible hours to suit your lifestyle * Paid annual leave (pro rata) * Fully funded, award-winning training and qualifications * Pension scheme and life assurance * Shopping discounts via Blue Light Card and Benefits website * Recommend a Friend scheme – earn up to £500 * Free 24/7 wellbeing support, counselling, and advice and the chance to be part of something that truly changes lives Contact us! If the role appears and you don’t quite meet all the above criteria, but share our values and are willing to learn please do get in touch with us. We believe that a good Assistant Service Manager with the right values can be supported to develop the skills needed. We will support you with excellent training, ongoing coaching and other benefits. As part of our commitment to the “Disability Confident Scheme”, candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage. We’re there for you, from your first conversation with our recruitment team, to day one of your induction, and throughout your career. Apply or get in touch with us today – we look forward to hearing from you

Mobile VehicleTechnician -Slough Location: Slougharea Salary:£53,720 basic (Inclusive of London Weightin) plus overtime (Paid at time and a half with is £35 per hour). Overall earnings can be as high as £57,000 depending on how much time you're willing to do. Hours:This is a 40-hour working week with the earliest start time is 6am latest finish time is 2am, rota is posted 14 days prior to shifts taki... ZIPC1_UKTJ

Role & Responsibilities As an Equipment Supervisor, you will play a key role in ensuring the smooth and efficient running of our operations. You will lead and support a team of technicians, operatives, and trainees, overseeing all aspects of equipment preparation, quality control, and storage. Working closely with other departments, youll make sure every item of equipment meets company standards an... ZIPC1_UKTJ

Our client is seeking a Family Law Solicitor from 2 - 3 years PQE: This is a fantastic opportunity to join a growing team in Windsor. The role offers a salary of £50,000 £60,000 (DOE) plus company pension, discretionary bonus scheme, hybrid working options, CPD support, parking facilities, and annual salary reviews. About the Firm: My client is a well-established law firm with an excellent reput... ZIPC1_UKTJ

About the Field Sales Representative Role: As aSelf-Employed Field Sales Representative, youre not just a salesperson, youre a trusted partner for small businesses. We are seeking sales individuals with previous field sales experience working in a B2B Sales environment to join our Field Sales Team as a Field Sales Representative. In this Field Sales role, you have the chance to earnuncapped commissi... ZIPC1_UKTJ

Join Childbase Partnership and be part of something extraordinary. Role:Nursery Assistant/Unqualified Nursery Practitioner. Location:Pennypot Day Nursery | Chobham, Woking | GU24 8DH. Contract:Permanent | 37.5-40 hours/week | 52 weeks/year. Working pattern:Varied shifts Monday-Friday between 07:30-18:30 | Choose a 4 or 5 day week. Salary:£25,708.80 per annum (pro-rata) | £12.36 per hour. Weve been deliv... ZIPC1_UKTJ

An excellent opportunity has arisen to work for our established client who are based in Weybridge, Surrey as a German Account Executive. You will have responsibility for dealing with customer enquiries and ensuring orders are processed accurately. Job Type: • Permanent, • Working Hours: Monday - Friday, 8am to 4.30pm / 8.30am - 5pm, • Generous holiday a... ZIPC1_UKTJ

Accountancy Practice Manager, Up to £65,000 + Benefits + Hybrid Working, Weybridge, Surrey Accountancy Practice Manager Overview: This is a newly created position and this role has come aboard based on growth and demand within the business. Reporting to the Director of the practice the Portfolio Manager position is working for a forward-thinking, tech-driven accountancy practice based in Surrey. The... ZIPC1_UKTJ

Optical Assistant - Staines Looking for a new adventure or a bit of a change of scenery? This could be the job for you. With a great working environment and friendly atmosphere you will never have a dull day at work again. This sleek, modern, up and coming store are looking for positive and aspiring people to join the team and truly hit the ground running! The Role -Meeting and greeting customers off... ZIPC1_UKTJ

3 Bedded EBD Home | Up To £70,000 Salary | New Home | Supportive Senior Leadership Registered Manager - Ofsted We're working with a respected provider in the South East / Surry area, to appoint an Ofsted Registered Manager for a 3-child residential home in Staines-Upon-Thames, supporting young people in an EBD setting. This is a great opportunity to lead a highly focused, therapeutic service prov... ZIPC1_UKTJ

We are looking for an experienced Refrigeration & Air Conditioning Installation Engineer to join our growing team. The role involves installing refrigeration systems, cold rooms, and air conditioning units across sites, working primarily with major high-street chain brands. Key Responsibilities * Installation of commercial refrigeration systems, including cold rooms * Installation of air conditioning sys... ZIPC1_UKTJ

Our client is seeking a Civil Litigation Solicitor: This is an excellent opportunity to join a busy and expanding litigation department in Windsor. The role offers a salary of £50,000 £60,000 (DOE) plus attractive company pension, discretionary bonus scheme, hybrid working options, CPD support, and annual salary reviews. About the Firm: My client is a well-established law firm with a strong repu... ZIPC1_UKTJ

Join Childbase Partnership and be part of something extraordinary. Role:Qualified Nursery Practitioner (Level 2 or above). Location:Pennypot Day Nursery | Chobham, Woking | GU24 8DH. Contract:Permanent | 37.5-40 hours/week | 52 weeks/year. Working pattern:Varied shifts Monday-Friday between 07:30-18:30 | Choose a 4 or 5 day week. Salary:£25,937.60£32,406.40 per annum (pro-rata) | £12.47£15.58 per hour.... ZIPC1_UKTJ

Building Safety Compliance Manager Permanent Based in Feltham 40 hour week – Hybrid working £60,000- £65,000 About Lampton Services Lampton Services are an awarding winning business, providing a range of services, commissioned by LBH, for residents in the borough. From collecting recycling and waste, to maintaining parks, repairing and upgrading homes to managing allotments, Lampton Services is at the ... ZIPC1_UKTJ

Qualified Nursery Practitioner At Zero2Five fantastic opportunity has arisen with our Client based near Sunningdale, Berkshire. This well-established setting is looking for a full-time Level 3 Qualified Nursery Practitioner as well as a Forest School Practitioner working x2 days per week. This is an exciting time to join a quality setting and lovely team. This OUTSTANDING nursery has an environment... ZIPC1_UKTJ

About The Role Where will you be working? Aviation- Our Aviation team works across a wide range of specialist services and essential resilience support offerings at major international airports, regional airports and RAF airfields. MGroup Transport (Aviation) are seeking a Trainer to join our Resilience team. We are excited to present this newopportunity for a talentedTrainerWho is looking to be invo... ZIPC1_UKTJ

Temporary Refuse Loaders Chertsey Location: Chertsey Job Type: Temporary (ongoing, with potential for long-term work) Sector: Waste Management / Recycling Gr8 Connect are currently recruiting Temporary Refuse Loaders to work with our waste management client based in Chertsey. This is a great opportunity for candidates who enjoy working outdoors and being part of a team that keeps the local area clean... ZIPC1_UKTJ

A vacancy has arisen within the Building Division for a part-time, Area Installations Manager to work as part of a job share, working 2.5 days per week. The ideal candidate must be located within the Heathrow area and have a full UK driving licence, however, there may also be some additional travel across the UK. In return, you will receive a competitive salary. Our client is the leading supplier ... ZIPC1_UKTJ

The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. If you’re looking for a career with real purpose, this is an opportunity for you. About the Crown Prosecution Service At the Crown Prosecution Service, we are responsible for delivering justice through the independent and effective prosecution of crime. As the principal prosecuting authority across England and Wales, the nature and diversity of cases we advise on and prosecute means our work is often emotionally challenging and complex. As such we employ over 7,000 individuals who think objectively, act professionally, show the utmost respect for others and continually strive for excellence. About the role As a head of area operations, you work with a chief crown prosecutor to deliver our strategic and operational business model across a geographical area or division. You manage people and finance within your area, and implement and maintain all operational business systems. You work to ensure continuous performance improvement and quality of service within your area. About you We’re looking for someone with experience in operational management. About our benefits At the Crown Prosecution Service, we pride ourselves on providing benefits that ensure our employees’ needs are central. We want to ensure you can thrive at work and home, offering support to achieve a balance. This includes flexible working hours, flexibility to support caring responsibilities and a family-friendly approach to work. We also offer a range of benefits including: • flexible and family-friendly working, • competitive salary, • Civil Service pension, with an average employer contribution of 28.9%, • 25 days leave, rising to 30 days after 5 years’ service, plus bank holidays, • 3 days paid volunteering leave, • an extra privilege day for the King’s birthday, • £350 a year individual learning budget, • wellbeing support and counselling, • Cycle2work scheme, high street retailer offers and discounts If you want to make a positive contribution to society supporting the vital work we do, find out more and apply today.

Job Title - Aesthetic Practitioner Location - Weybridge Hours of work - Part Time or full time considered The Harley Medical Group and sk:n clinics are now part of the same Group that owns Optical Express and ACES, two of the leading ophthalmology providers, dedicated to giving both private and NHS patients world class levels of service and clinical care. We are seeking an Aesthetic Practitioner to join our friendly, reliable and talented team at our Weybridge Clinic. Please note this is not an injector role and is a beauty/laser practitioner role. The Role: As part of your role as Aesthetic Practitioner, you will be responsible for meeting and greeting your clients, supporting and advising them on suitable treatments and products available to them and carrying out a wide range of advanced treatments. With outstanding levels of customer service and a genuine care and passion, you will be supporting your clients gain and achieve greater self-confidence through better skin! You will also be supporting with reception, diary management, and general administration and retailing of products. Experience, Qualifications and Personal Qualities: • Qualified to Level 3 in Beauty Therapy (or equivalent), Level 4 is highly desirable., • A minimum of 2 years’ experience within either an Aesthetics, Day Spa, Beauty Counter or Salon environment., • Team player, with a positive can do attitude., • Passionate about giving great customer service., • Experience of working to sales targets and be happy to get involved with promotional activity, • You should be willing and able to work evenings and weekends. What we offer: We offer genuine opportunities for career progression within the group and we have a structured career path for Practitioners to become Senior and Advanced Practitioners. We are the UK’s market leader within the rapidly expanding Aesthetic and Cosmetic industry and proud to be the leading dermatology, laser and skin experts with decades of experience. Treating over 25,000 clients each months through our nationwide network of over 50 clinics, we have a truly recognisable brand which have been carefully built over 25 years on the foundations of efficiency, knowledge and trust. What's in it for you? • A competitive hourly rate plus industry leading bonuses and commission, • Free Laser Eye and Intraocular Lens Surgery, • Discounts on prescription eyewear and sunglasses, • Generous Optical Express family & friends discount, • 29 days annual leave FTE, • Extensive training in the life changing treatments that we offer, • Workplace Pension Scheme If this sounds like the career path you have been looking for, we look forward to hearing from you! Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.

Customer Service Assistant (Games) - Legoland - Windsor, Berkshire.Are you ready to build your career at one of the UK’s most iconic family theme parks?.Do you love the idea of working in a world bursting with creativity, colour, and over 55 awesome LEGO®‑themed rides, attractions, and shows? I

My client is seeking an enthusiastic and proactive Test Technician to join their growing team. This role offers a dynamic split-location working environment, combining office-based responsibilities with hands-on technical support at subcontractor sites. You will play a key role in technical problem-solving, process improvement, and staff support, helping to maintain high standards across all operations. Key Responsibilities • Perform testing, debugging, and fault finding on hardware systems, • Carry out soldering and rework to support testing and repair activities, • Provide on-site technical support to subcontractor teams, • Assist with process improvement initiatives to enhance quality and efficiency, • Support training and guidance of staff where required, • Accurately document test results and technical data, • Maintain high standards of quality, safety, and attention to detail Skills & Experience Required • Genuine passion for engineering and technology, • Strong diagnostic and technical problem-solving skills, • Practical experience with soldering, debugging, and fault finding, • Knowledge of hardware systems or manufacturing environments, • Proactive mindset with an interest in continuous improvement, • Competent in ICT, including Microsoft Word, Excel, and data management tools, • Excellent communication skills, with the ability to support and train others, • Self-motivated with strong organisation and time management skills, • High level of attention to detail, • Valid driving licence and access to reliable transportation Apply today for more information!

Drumgrange is seeking an experienced and collaborative Electronics Test Engineer to join our inclusive team. This Electronics Test Engineer role is based in Chertsey on a 37.5 hr per week contract for 6mths. As an experienced Electronics Technician, you will support our skilled engineering and manufacturing teams to supply high-quality products and systems to the Defence Industry. The successful candidate will be experienced in production inspection, testing and fault finding for electronic modules, units, systems and spares. The role is created to meet deadlines on a high-profile project which requires time management and strong communication. Reporting to: Functional Lead What you’ll do In the Electronics Technician role, you can expect to: • Perform IPC-level inspections of electronic assemblies before the test or as part of the production cycle, • Execute formal test documentation, including recording of results—hardware, software and firmware programme configuration, • Ensure all H&S requirements are met, and the assembly area is maintained as a safe, clean and tidy working environment, • Responsible for maintaining a high quality of work to deadlines provided by the business, • Responsible for recording details of defects found, • Responsible for adhering to the company’s policies and procedures, • Take measurements using common range test equipment, • Provide feedback for test documentation discrepancies, • Become familiar with the operating system and timely record all results and keep an up-to-date narrative What you’ll need To apply for this role you will need • Previous experience working on Defence projects,, • IPC level inspection certification,, • BTEC Electronics qualification (ONC/HNC/HND) or equivalent. You will also require the following: • Broad experience in using test equipment, including digital oscilloscopes, Spectrum Analysers, Function Generators, Multimeters and Power Supplies, • Ability to maintain several production test and reference facilities, • Experienced in problem-solving, fault finding and repair down to the component level for analogue and digital designs, • Familiarity with Microsoft Office products, • SC Cleared, • Previous experience in a manufacturing environment, • Previous experience working to high standards against deadlines, • Previous experience dealing directly with engineering teams Key Must Have skills: (minimum of 5) • Ability to obtain UK security clearance, • Minimum of 3 years’ experience in a technical test role., • Advanced technical experience in manual testing.., • Proficient with use of hand tools and test equipment., • Ability to read and understand electronic and mechanical drawings., • Knowledge of electronic Components., • Ability to create detailed documents against specifications and drawings, • A basic understanding of electrical & electronics requirements., • Strong communication skills, • Good at multi-tasking, • Computer proficient with office 365 and the ability to pick up software programmes quickly., • Self-motivated and able to work independently with minimal supervision, • An enthusiastic self- starter who wishes to learn, develop and progress., • A basic understanding of electrical & electronics requirements., • Strong communication skills, • Good at multi-tasking, • Computer proficient with office 365 and the ability to pick up software programmes quickly., • Self-motivated and able to work independently with minimal supervision, • An enthusiastic self- starter who wishes to learn, develop and progress. Key Nice to Have skills: • Advanced rework skills down to component level, track repair, • Fault finding down to component level, • Understanding of circuit diagrams, • Out the box approach to problem solving

Senior Electronics Engineer (Contract) – Defence We are seeking an experienced Senior Electronics Engineer to join a highly skilled team delivering advanced electronic products and systems into the UK Defence sector. This role offers the opportunity to work across the full design lifecycle on mission-critical programmes, within a technically strong and collaborative engineering environment. The Role As a Senior Electronics Engineer, you will play a key role in translating system requirements into robust, production-ready electronic designs, supporting system integration, and ensuring successful customer acceptance. You will work closely with project teams, stakeholders, and external test houses to deliver high-quality solutions on time and within budget. Key Responsibilities • Design of digital and analogue electronic circuits, PCBs, and electronic systems, • Apply design for manufacture and test (DFM/DFT) principles to ensure smooth production transition, • Systems integration and fault-finding at equipment and system level, • Support and participate in design reviews and technical presentations, • Liaise with external test houses to demonstrate compliance with MoD and European standards (including CE / UKCA), • Produce and maintain high-quality technical documentation (schematics, BOMs, change notes, configuration data), • Collaborate with multi-disciplinary project teams on electronic aspects of products and systems, • Ensure compliance with health, safety, and company engineering procedures Skills & Experience Required • Strong experience designing analogue and digital electronics, • Proven ability to deliver against technical requirements through design, integration, and customer acceptance, • Experience with schematic capture tools (e.g. Orcad or similar), • Hands-on, adaptable approach with the ability to prioritise and multitask, • Strong stakeholder engagement skills, both internal and external, • Degree qualified (or equivalent experience) in Electronics or a related discipline, • Current SC or DV security clearance (essential), • Prior experience working with MoD customers and defence test standards (highly desirable) Security & Eligibility • UK National from birth, • Background working within a MOD / Defence environment, • Role subject to security and export control restrictions Working Arrangements • Fully on-site role (South East England), • Either:, • 5 days per week (37.5 hours), • Compressed 5 days across 4 days (longer on-site hours) Contract Details • Outside IR35, • Rate: up to £75 per hour (all-inclusive) Why Join? You’ll be joining a technically focused defence engineering environment with a flat structure, real ownership, and exposure across the full product lifecycle. This role offers meaningful work on critical programmes, variety across projects, and the chance to make a tangible impact without excessive bureaucracy.

About the role As a Senior Test Engineer, you will be responsible for the testing of all IP and Transport system changes. The main function of this role is to upgrade, regression test and support IP equipment in our testbed. You will be conducting testing pre and post change to ensure it meets the network, design and customer requirements as well as coordinating with internal and external teams. Tell me more, tell me more… Our client is currently looking for a recruit in joining their Team, please read on! You can also ask our friendly recruitment team any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours) Must Haves: • In depth knowledge of IP Networking on Juniper, Cisco, Fortinet, Arista and F5 equipment IP protocols, LAN, WAN, MAN & SAN networks, MPLS/VPN & IP Security/VPN technologies. with excellent analytical / troubleshooting skills of complex problems encompassing an in depth knowledge of the MPLS Network and Juniper IP equipment., • Expert in the use of IP test tools, with an in-depth knowledge of the measures applicable to a mobile operator adhering to the Telecom Security Act., • Able to work independently receiving minimal guidance & direction and it may be necessary to manage Upgrades which could involve testing outside normal hours, and act as a resource for colleagues directing their work if necessary., • Minimum of Cisco CCNP accredited or equivalent with good knowledge of GSM, GPRS, UMTS and LTE principles., • Skilled in the use of Spirent Test Centre, IXIA and Wireshark or similar IP packet generation and tracing tooling and an understanding of Testing Methodologies What’s in it for you? – Our client loves to reward their people for doing a great job. • This is contract until August 2026., • A daily pay rate of £420.00 a day through Umbrella or £320.00 per day through PAYE., • This role provides a hybrid working access based in Slough (5 days onsite). Next Steps Once you’ve applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you’ll be involved in a live virtual interview with one of our client’s hiring managers to get to know you better. We look forward to speaking to you!

Job Title: Civil Engineer – Water Rate: £35 to £45 per hour (Outside IR35) Location: Slough Type: Contract | Outside IR35 | Hybrid working About the Role: Our client is seeking an experienced Civil Engineer with strong UK water sector experience to support the delivery of complex infrastructure and non-infrastructure projects. This is a contract opportunity operating outside IR35, offering long-term project stability and hybrid working. You will provide hands-on technical expertise across the full project lifecycle, supporting design, coordination, and delivery on critical water industry schemes. About Our Client: Our client is a well-established UK engineering consultancy with a strong presence in the water sector. They are recognised for delivering technically robust, sustainable solutions and for working collaboratively with contractors, clients, and stakeholders across major programmes. Key Responsibilities: Project Delivery • Support and deliver water sector projects from design through to completion, • Provide technical input and problem-solving support to project teams, • Work closely with clients to understand scope and requirements, • Coordinate with contractors, structural engineers, and environmental specialists, • Apply quality assurance procedures to all engineering outputs, • Keep up to date with industry standards, guidance, and emerging technologies, • Contribute to efficient, sustainable engineering solutions What Our Client is Looking For: • Civil Engineering degree (or equivalent experience), • Minimum of 3 years’ experience in the UK water industry, • Strong background in water infrastructure (trunk mains, distribution mains, strategic connections), • Experience with non-infrastructure works such as production site civils and structural alterations, • Proficiency in AutoCAD, Civil 3D, and relevant design tools, • Ability to work autonomously within a contract environment What Our Client Offers: • £35–£45 per hour, Outside IR35, • Hybrid working model, • Long-term contract potential, • Exposure to significant UK water infrastructure programmes, • A professional, delivery-focused environment Eligibility: • Right to work in the UK, • Proven UK water sector experience Opportunity for Growth: This contract offers the chance to extend, move across projects, and build long-term relationships within a consultancy delivering sustained water sector programmes.

Senior Process Quality Excellence Specialist Location: Slough/Remote (hybrid working) Duration: 12 months initial (temporary role) Rate (circa): £35 per hour (PAYE) / £47 per hour (Umbrella) About the Role: We are supporting a global pharma company who are seeking an experienced Senior Process Quality Excellence Specialist to support the development, maintenance, and continuous improvement of clinical quality systems within Global Clinical Sciences & Operations (GCSO). This role plays a key part in ensuring inspection readiness, regulatory compliance, and high‑quality delivery across clinical programmes. Key Responsibilities • Support the creation, revision, and implementation of GCSO quality and compliance policies, SOPs, and processes., • Collaborate with Global Quality, Patient Safety, Regulatory Affairs, and external partners to ensure compliance with ICH GCP, GLP, PV and global/local regulations., • Lead and drive inspection readiness activities across GCSO, serving as a central coordinator with inspection teams., • Represent GCSO during internal and external audits/inspections, supporting preparation and follow‑up activities., • Act as Regulatory Intelligence (RIN) Coordinator, reviewing regulations, identifying relevant SMEs, and ensuring CROs assess country‑specific regulatory impacts. Skills & Experience Required • 8+ years’ experience in the pharmaceutical industry, ideally within global Quality Assurance or Clinical Development., • Strong expertise in GCP and GVP, with hands‑on experience in global audits and/or inspections., • Minimum 2 years’ experience writing or revising SOPs., • Demonstrated ability to interpret regulatory guidance and coordinate SME engagement across functions., • Excellent communication and stakeholder‑management skills, with experience supporting audits, inspection readiness, and CAPA follow‑up. To Apply: • If you are interested and want to find out more about this role, please click to apply or contact Theo Charles to discuss further.

Role Overview This role supports Quality Control raw materials activities within a regulated manufacturing environment. The position focuses on delivering accurate, compliant analytical work to agreed timelines, while maintaining high quality standards and supporting team performance. The role holder will manage their own workload with guidance from senior staff and contribute to continuous improvement and colleague development. Key Responsibilities • Perform and document raw material testing in line with GMP and approved procedures., • Review, enter and verify analytical data generated by self and others, ensuring data integrity., • Comply with all site safety, quality and environmental requirements., • Identify and support improvements in GMP compliance, laboratory efficiency and safe working practices., • Maintain controlled documentation, including raw material specifications and assay records., • Prepare and issue raw material release documentation for audits and stakeholder requests., • Provide supplier certification and supporting quality documentation when required., • Own the raw material specification release process, ensuring accuracy and timeliness., • Support retain sample reviews and scheduled audits., • Plan and manage personal workload, escalating risks or delays to QC leadership., • Support daily coordination activities within the raw materials team when required. Skills & Experience • Adaptable, proactive and able to manage changing priorities., • Willing to support a range of laboratory and quality activities., • Working knowledge of chemical and/or biochemical analytical techniques., • Strong data recording, documentation and quality record management skills., • Consistently delivers high-quality work to agreed timelines., • Able to work independently and collaboratively within a team., • Capable of reviewing others’ work to ensure quality standards are met., • Maintains confidentiality and acts with professionalism at all times., • Supportive team member, contributing to training and development of junior colleagues. Education • BSc or equivalent in Pharmaceutical Sciences, Chemistry or a related discipline preferred.

About F J Samuely An exciting opportunity has arisen with a well-established, value-led consultancy. With a strong reputation across multiple sectors including commercial, education, heritage and residential, the company is recognised for its commitment to improving communities and delivering high-quality engineering solutions. We are now looking to strengthen our team with an experienced Senior Structural Engineer to help deliver complex and impactful projects, particularly within commercial, and residential sectors. Role Overview As a Senior Structural Engineer, you will provide expert technical guidance across a range of projects, ensuring client requirements are met from inception through to completion. You will work closely with multidisciplinary teams to deliver practical, cost-effective structural solutions and coordinate design packages across all stages of the project lifecycle. This is an excellent opportunity for someone looking to progress their career in a supportive and dynamic environment while working on high-profile and challenging projects. Key Responsibilities • Collaborate with team leaders to achieve monthly income targets, • Support the promotion of the consultancy’s structural engineering services, • Design practical and economically viable structural solutions, interpreting architectural concepts, • Manage project scopes, client briefs, cost planning and deliverables, • Monitor project progress, variations and financial performance, • Build and maintain strong client and design team relationships, • Undertake structural surveys and produce detailed technical reports, • Contribute to fee proposals and support bids for new work, • Champion BIM and 3D design/drawing best practice within the team Essential Experience and Skills • MEng or BEng degree in Civil or Structural Engineering, • Chartered or Actively working towards Chartership and IPD with IStructE or ICE, • Strong knowledge of building construction, regulations and relevant legislation, • Design experience using Eurocodes (concrete, steel, etc.), • Experience on projects with values ranging from £250k to £10m, • Excellent communication, analytical and problem-solving skills What’s on Offer • Flexible start and finish times around core hours, with Friday work from home., • 26 days annual leave, plus bank holidays, long-service recognition and festive shutdown, • Ongoing professional development through in-house coaching and mentoring, • Professional membership fees and job-related training fully funded, • Competitive salary with regular reviews, • Comprehensive benefits package including pension, death-in-service cover, optional private medical insurance and more, • Team-building activities and seasonal social events Required • Right to work in UK, • Full Driving License Location Weybridge, Surrey