Impact
Delivers an exceptional customer experience while enhancing the bank's reputation and profitability.
Responsibilities
- Process all paying and receiving transactions, including cash vault activities, accurately and promptly.
- Provide exceptional customer service by resolving concerns efficiently.
- Respond to customer inquiries via in-person, phone, or email with proper follow-up or escalation.
- Examine negotiable items to determine funds availability and complete hold notices.
- Identify referral opportunities by reviewing client profiles and connecting them with platform personnel.
- Balance cash drawers daily, maintaining accuracy in cash vault levels.
- Ensure ATMs are properly supplied and serviced daily.
- Complete and maintain all assigned reports and logs diligently.
- Actively engage in community activities.
Ancillary Duties
- Ensure adherence to bank policies and state/federal regulations.
- Provide cross-functional support within the department and bank as needed.
- Perform supportive tasks related to essential job functions, adaptable based on circumstances.
Training
Participate in mandatory regulatory compliance and career enhancement training.
Skills Required
- Proficiency in English, Cantonese, Mandarin, or Hindi preferred.
- Strong reading, writing, grammar, and math skills.
- Excellent interpersonal and communication skills.
- General knowledge of banking procedures and regulations.
- Moderate PC skills, including Microsoft Office proficiency.
Physical Demands
- Primarily sedentary role with occasional lifting of files/materials up to 20 lbs.
- Work in an office environment with frequent public interaction.
Education/Training
- High school diploma or equivalent, preferably with a business curriculum focus.
Experience
- Minimum of one year of customer service experience required.
Interviews today
- Experience
- Required
- Languages
- English – Advanced
Spanish – Advanced
- Employment
- Full-time
- Salary
- $45,500 – $47,420 yearly
- Starting time
- Immediate start!
Astoria Boulevard, East Elmhurst, Queens, New York
Recruitment • 51-250 Employees
Hiring on JOB TODAY since February, 2025
Brooklyn Workforce1 has multiple with Hospitality, Finance, Administration, Health Care, Social Services, and More! We hold daily pre-screening events at 9 Bond St BK along with employer interviews on site weekly. See you Soon
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