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The Job
As a Customer Service Representative, you will be the main point of contact for clients that are already enrolled on our Debt Management Program. You will be required to provide outstanding customer service to a portfolio of approximately 600-800 clients. This position is focused around providing phone support for our clients; managing and maintaining their accounts, addressing problems or concerns, and following up with clients as they are paying off their debt. A typical day would consist of making outbound and answering inbound phone calls, replying to emails and online requests. No cold calling. No Sales.
We are looking for polished and articulate individuals who will give each of our clients the best possible customer service. Successful Customer Service Representatives can build rapport quickly with clients, are empathetic, and have a desire to help people. You must also be able to multi-task and be a self starter.
We offer an extensive paid training program, scripts, technology and tools to help you succeed. Full time or part time. Mon - Fri. Work from home only.
Responsibilities:
Serve as the main point of contact for existing clients enrolled in our Debt Management Program
Take approximately 30-40 inbound calls daily. Make approximately 20-30 outbound calls daily
Maintain existing accounts by following up with clients on missing forms, payment information, changes to their accounts, etc.
Welcome clients to the program with a introduction call that includes walking them through their online dashboard.
Communicate with creditors as needed on behalf of the client
Requirements:
1-2 years Customer Service Experience.
Empathy and willingness to assist consumers in experiencing a financial hardship.
High level of computer skills; typing, ability to learn new software, using multiple programs at once
Excellent verbal and written skills
Must be detail oriented and organized
Must enjoy working in call center environment.
Highly resourceful and adaptable to changing needs of the business.
Bilingual in Spanish/English strongly preferred but not required.
Monday Thru Friday only
A stellar work ethic including a record of punctuality and good attendance.
High School Diploma required
Pay:$17-$20 per hour
As a Customer Service Representative, you will be the main point of contact for clients that are already enrolled on our Debt Management Program. You will be required to provide outstanding customer service to a portfolio of approximately 600-800 clients. This position is focused around providing phone support for our clients; managing and maintaining their accounts, addressing problems or concerns, and following up with clients as they are paying off their debt. A typical day would consist of making outbound and answering inbound phone calls, replying to emails and online requests. No cold calling. No Sales.
We are looking for polished and articulate individuals who will give each of our clients the best possible customer service. Successful Customer Service Representatives can build rapport quickly with clients, are empathetic, and have a desire to help people. You must also be able to multi-task and be a self starter.
We offer an extensive paid training program, scripts, technology and tools to help you succeed. Full time or part time. Mon - Fri. Work from home only.
Responsibilities:
Serve as the main point of contact for existing clients enrolled in our Debt Management Program
Take approximately 30-40 inbound calls daily. Make approximately 20-30 outbound calls daily
Maintain existing accounts by following up with clients on missing forms, payment information, changes to their accounts, etc.
Welcome clients to the program with a introduction call that includes walking them through their online dashboard.
Communicate with creditors as needed on behalf of the client
Requirements:
1-2 years Customer Service Experience.
Empathy and willingness to assist consumers in experiencing a financial hardship.
High level of computer skills; typing, ability to learn new software, using multiple programs at once
Excellent verbal and written skills
Must be detail oriented and organized
Must enjoy working in call center environment.
Highly resourceful and adaptable to changing needs of the business.
Bilingual in Spanish/English strongly preferred but not required.
Monday Thru Friday only
A stellar work ethic including a record of punctuality and good attendance.
High School Diploma required
Pay:$17-$20 per hour
- Experience
- Not required
- Languages
- English – Advanced
Spanish – Advanced
- Employment
- Full-time
- Salary
- $17 – $20 hourly
- Starting time
- Immediate start!
1936 West Business Center Drive, 92867, Orange
Customer AssistantOrange
Car repair, Store • Private individual
Hiring on JOB TODAY since May, 2025
Established in 1983, Pacific Auto Company (PAC) is an ISO 9001 certified warehouse distributor of automotive body and cooling parts. Based in Los Angeles, Pacific Auto Company (PAC) has been a mainstay in the Southern California automotive
Donna FosterActive 2 months ago
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