Customer Service Representative (CSR)

Responsibilities:

* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

* Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

* Follow communication procedures, guidelines and policies Take the extra mile to engage customers

* Take the extra mile to engage customers

Requirements:

* Proven customer support experience or experience as a Client Service Representative

* Strong phone contact handling skills and active listening

* Familiarity with CRM systems and practices

* Ability to multi-task, prioritize, and manage time effectively

* High school diploma

* Excellent communication and presentation skills

* Track record of over-achieving quota