Sr. Talent Listening Program Manager
7 days ago
Morrisville
Job DescriptionDescriptionRole summary Join Align Technology as Senior Talent Listening Program Manager and lead the strategy, design, and continuous evolution of our global talent listening ecosystem. In this role, you serve as the product owner and senior point of escalation for enterprise-wide listening programs, translating employee voice into actionable insights that inform leadership decisions and shape the employee experience. You are passionate about delivering frictionless, listening experiences that elevate how employees are heard and understood across the organization. You will partner closely with HR, People Analytics, and business leaders to ensure listening programs are thoughtfully designed, ethically governed, and operationally sound—while maintaining the highest standards of data integrity, privacy, and security. Leveraging your expertise, you will champion innovation across survey design, sentiment analysis, and insight activation—bringing creative, scalable solutions that drive operational efficiency, improve effectiveness, and enable new ways of working through automation and advanced analytics. Your work will ensure that employee feedback is not only collected, but meaningfully embedded into decision-making and continuous improvement across Align. Join us in our purpose of transforming smiles, changing lives, by amplifying employee voice and shaping a world-class, insight-driven employee experience. Role expectations• Product Ownership & Listening Roadmap: Serve as the Perceptyx product owner, accountable for the end to end strategy, roadmap, and planning for global employee listening capabilities. Drive continuous optimization, governance, and value realization across lifecycle surveys, pulse listening, and emerging listening modalities. Partner with Perceptyx to conduct periodic health and value assessments to ensure we are maximizing adoption, insights, and return on investment. • Stakeholder Partnership: Build strong, trusted partnerships with HR, People Analytics, and business leaders. Oversee demand intake, listening strategy design, requirements definition, and end to end delivery—ensuring stakeholders remain informed, aligned, and equipped to act on insights., • Operations & Support: Oversee customer centric support models for Talent Listening, ensuring reliable execution of global and ad hoc listening events. Analyze support tickets, participation trends, and feedback quality to inform training, self service enablement, and continuous improvement opportunities that elevate the employee experience., • Data, Privacy, Security & Compliance: Establish and enforce standards for data integrity, privacy, role based access, and compliance in partnership with IT, Legal, and Risk. Ensure ethical listening practices, secure handling of employee data, and adherence to global regulatory and works council requirements., • Program & Initiative Delivery: Manage multiple concurrent Talent Listening initiatives—including global surveys, lifecycle listening, pilots, and platform enhancements—from concept through delivery and stabilization. Provide clear, concise status updates, risks, and insights to senior leaders to support informed decision making., • Innovation & Thought Leadership, • Stay current on digital and AI enabled listening trends, including automation, conversational feedback, self service analytics, and insight activation. Evaluate and pilot new Workday capabilities and emerging technologies that expand listening reach, improve insight quality, and embed employee voice more deeply into decision making. What we're looking for • Minimum 6 years in Human Resources with 2+ years hands‑on employee listening in a global environment; proven record translating business demands into high‑quality requirements and solutions, • Communication & Partnership: Exceptional written and verbal communication with credibility and empathy; effective with technical and non‑technical stakeholders globally, • Delivery Excellence: Demonstrated ability to lead complex projects, manage competing priorities, and drive closure on cross‑functional issues, • Analysis & Judgment: Strong data analytics, problem solving, and risk identification/mitigation skills; comfortable operating with ambiguity and driving alignment in a global, decentralized organization Complementary skills • Creative, resourceful thinker with a mindset of continuous improvement and innovation, • Strong analytical and problem-solving abilities; proficiency in data analytics and visualization tools (e.g., Power BI), • Strong character, integrity, and leadership presence, • Product mindset and agile ways of working, • Customer‑service orientation with strong follow‑through and attention to detail Pay TransparencyIf provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically. For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S. Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience. General Description of All BenefitsWe are pleased to provide a general description of the benefits Align offers to full-time employees in this position. Family Benefits. Align offers employees and their eligible dependents medical (with a Health Savings Account option for some plan offerings), dental, and vision in accordance with those plans. Align also offers to employees: • Discounts on Invisalign and Vivera to employees and their eligible dependents after 90 days of employment, • Back-up Child/Elder Care and access to a caregiving concierge, • Family Forming Benefits – Available to Employees, and their spouse or domestic partner, covered under one of Align’s health plans, • Breast Milk Delivery and Lactation Support Services, • Employee Assistance Program, • Hinge Health Virtual Physical Therapy – Available to all employees and eligible dependents (age 18+) enrolled in an Align medical PlanEmployee benefits. Align offers its employees:, • Short-term and long-term disability insurance in accordance with those plans., • Basic Life Insurance and Accidental Death and Dismemberment. Voluntary Supplemental Life Insurance for Employee, Spouse/Domestic Partner, and Child(ren) are available for purchase in accordance with those plans., • Flexible Spending Accounts – Employees may be eligible to participate in a health care account (including a limited health FSA if enrolled in a HDHP), dependent care account, and a pre-tax commuter benefit plan., • 401k plan (with a discretionary Company match of 50% up to 6% of eligible earnings up to a maximum match of 3%.). Employer match vests after two years – 25% year one and 100% at year two. Align offers traditional, Roth, and after-tax options., • Employee Stock Purchase Program (Employees must work 20 hours or more and be employed on purchase date to be eligible)., • Paid vacation of up to 17 days during the first full year of employment (currently accrued at the rate of 5.24 hours each pay-period), which carries over to a maximum cap of 30 days. Annual paid vacation time accrual increases based on tenure. Both exempt and non-exempt employees who work 32 hours or more per week receive prorated vacation accrual based on their regularly scheduled work hours and tenure., • Sick time is accrued throughout the year at the rate of one hour for every thirty worked. Employees can carry over unused sick leave each year, up to a maximum balance of 80 hours., • 11 Company-designated paid holidays throughout the year., • If employed for at least 12 consecutive months, Align will grant up to 6 weeks of paid Parental Leave. If employed for less than 12 consecutive months, Align will grant up to 4 weeks of paid Parental Leave. All parental leave must be completed within one year of the birth or placement of the child. Parental leave is in addition to any state and/or local parental leave benefits. Three days of paid bereavement leave. In some cases, due to travel the amount of paid leave may be extended to 5 paid days off. To the extent applicable state or local law offers more generous benefits, Align complies with any such law., • Non-exempt employees will receive full pay for up to 10 days of jury duty. Exempt employees will receive their full salary during any week they serve and perform any work. Other insurance such as legal, critical illness, voluntary accident, long-term care, auto, home and pet insurance are available for purchase. To the extent applicable state or local law offers more generous benefits, Align complies with any such law.