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Assure America Insurance Company
Customer Service Representative (CSR)
2 months ago
$15–$25 hourly
Part-time
Perimeter Center, Atlanta
We’re Assure America Insurance Company, a growing insurtech startup dedicated to delivering exceptional customer experiences. We need a friendly, detail-oriented Customer Support Specialist to join our fully remote team, helping policyholders via chat, email, and occasional phone calls. Responsibilities Respond to inbound customer inquiries (email, live chat, helpdesk tickets) within SLA Troubleshoot policy questions, billing issues, and portal navigation Document customer interactions in our CRM (Zendesk/Help Scout) Escalate complex cases to underwriting or claims teams Follow up to ensure timely resolution and high customer satisfaction What We’re Looking For Proven customer support or call-center experience (1–2 years preferred) Excellent written and verbal English communication Empathy and patience when handling sensitive insurance queries Basic technical aptitude (learning our portal quickly) Ability to work independently in a remote environment Reliable internet connection and headset for occasional voice calls Nice-to-Haves Familiarity with Zendesk, Freshdesk, or similar tools Experience in insurance, fintech, or ecommerce support Multilingual skills (especially Spanish) Budget & Hours Hourly contract: $15–$25/hr, depending on experience 20–30 hours/week to start, with potential to grow into full-time
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