Sr. ServiceNow Developer
2 days ago
New York
Senior ServiceNow Developer We are seeking a highly skilled and experienced Senior ServiceNow Developer to join our team full-time in support of our proprietary PaaS platform. This role is critical to advancing our ServiceNow capabilities and delivering scalable, high-impact solutions for both internal operations and external client workflows. The ideal candidate brings deep ServiceNow expertise, strong architectural thinking, and a forward-looking approach to automation. Key Responsibilities Platform Strategy & Development • Provide strategic input on ServiceNow best practices, emerging features, and platform efficiencies., • Translate complex business requirements into scalable, maintainable ServiceNow solutions., • Lead development initiatives end-to-end, including planning, stakeholder engagement, and execution., • Design and implement configurations compatible with a domain-separated ServiceNow architecture., • Architect and extend custom applications, integrations, and workflows aligned with platform standards. Operational Support • Act as a subject matter expert (SME) for ServiceNow platform components, custom applications, and integrations., • Troubleshoot and resolve platform issues in accordance with standard change and release management procedures., • Perform regular audits, maintenance, and optimization to ensure data integrity, performance, and platform consistency. Client-Facing Delivery • Support technical proposal development and onboarding activities for new clients., • Deliver ServiceNow-based automation initiatives that meet or exceed defined ROI and operational objectives., • Collaborate with client stakeholders to align platform capabilities with business outcomes. Documentation & Communication • Maintain and evolve platform standards, architectural documentation, and development best practices., • Update internal process and technical documentation to reflect new features and enhancements., • Communicate platform changes and their impacts clearly and proactively to both technical and non-technical stakeholders. AI & Emerging Capabilities • Work with ServiceNow AI and Generative AI features (such as Now Assist) as part of broader automation and platform initiatives., • Incorporate AI into workflows including incident or case summarization, resolution assistance, or knowledge support, where it adds value., • Participate in prompt design and tuning within ServiceNow’s AI tooling to improve accuracy and usability., • Support or extend Conversational AI, Virtual Agents, or AI Search through configuration, scripting, or flow development., • Contribute to responsible adoption of AI to enhance efficiency, user experience, and operational outcomes across the platform. Required Skills & Experience • Minimum 5 years of hands-on ServiceNow development experience., • Proven experience working within domain-separated ServiceNow environments (strongly preferred)., • Strong proficiency across core ServiceNow modules, including:, • ITSM (Incident, Change, Request, Problem), • Service Catalog, • ITBM / PPM, • ITOM, • Reporting & Performance Analytics, • Experience with third-party integrations and custom application development., • Strong business process mapping, workflow design, and automation skills., • Excellent communication skills and the ability to engage effectively with stakeholders at all levels., • Proven ability to manage multiple projects concurrently, prioritize tasks, and meet deadlines, • ServiceNow Certified Application Developer (CAD) Required, • ServiceNow Certified System Administrator (CSA) Required Benefits of Working for Abacus: • Exposure to diverse array of technologies, • Part of a team of experienced engineers who aim to deliver exceptional service, • Competitive compensation, • Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO, • Opportunities to further technical education through online courses, • Positive, friendly, supportive work environment