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Job DescriptionDescription: Technical Support Call Center Manager Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is continually expanding. Our future headquarters are located in Iselin, New Jersey (current headquarters just over the Outerbridge Crossing in Staten Island). We also have satellite offices in California, Georgia and Texas. For more information, visit us at . The Technical Support Call Center Manager oversees a department of 30+ analysts and agents across several locations. Our call center provides well-staffed and quality technical support 6 days a week during standard hours. We also provide on-call support after hours and on Sundays. We are looking for someone who can fill this role and take our call center to the next level. Responsibilities: • Oversee all call center operations and staff, • Prepare work schedules and adjust staffing based upon volume forecasts, • Hire and onboard new team members, • Enable and motivate staff to provide a high level of customer satisfaction, • Ensure that team members meet company standards for professionalism, • Monitor and address responsiveness for tasks, • Prioritize and escalate tasks based upon multiple factors, • Evaluate performance through reporting and analysis, • Proactively effect change by improving management and processes, • Develop agents and supervisors through training and mentoring, • Collaborate with other managers to satisfy customers and achieve company goals Requirements: • Management or supervisory experience in a call center, • College degree or course credits in management, administration or supervisory area, • Effective use of Microsoft Office and business applications, • Experience with analyzing staff and business data and effecting changes based upon that data, • Handles change with a positive attitude Optional Skills: • Ability to remotely manage team members, • Experience as an agent in a call center for technical products or services, • Basic SQL knowledge Benefits include Medical, 401(K), Vacation and Sick leave, Life Insurance, Flexible Spending Account. Optional Dental and Eye Care Coverage Available. Requirements: Requirements: • Management or supervisory experience in a call center, • College degree or course credits in management, administration or supervisory area, • Effective use of Microsoft Office and business applications, • Experience with analyzing staff and business data and effecting changes based upon that data, • Handles change with a positive attitude

Job Description Who we are: At Vireo Health, we’re not just another cannabis company—we’re a movement. Founded by physicians and driven by innovation, we blend science, technology, and passion to create top-tier cannabis products and experiences. Our team of 500+ bold creators and trailblazers are shaping the future of the industry, and we want you to be part of it. We take pride in being one of the most diverse and inclusive workplaces in cannabis, fostering a culture where everyone belongs. Through employee engagement, community events, and non-profit partnerships, we’re building more than a business—we’re building a community. As we rapidly expand nationwide, we’re looking for talented, driven, and passionate people to join us. If you’re ready to turn your passion into a career, let’s grow the future together. What the role is about: The Accounts Receivable (AR) Specialist will play a key role in supporting our Sales and Operations team by ensuring timely and accurate billing, payment processing, and financial recordkeeping. This role bridges Finance and Operations, helping maintain a smooth cash-flow cycle, improving customer payment performance, and providing critical insights that support operational decision-making. This position will report the accounting manager. You will be responsible for managing the AR lifecycle end-to-end, collaborating closely with accounting and sales to resolve discrepancies, streamline processes, and maintain strong customer relationships. What impact you’ll make: Accounts Receivable & Billing * Generate and issue invoices accurately and on schedule based on operational activity (work orders, service records, delivery logs, etc.). * Monitor outstanding balances and proactively follow up on past-due accounts. * Process payments, verify remittances, apply payments, and creation and application of credit memos to customer accounts. * Maintain accurate and up-to-date AR records in the accounting/ERP system. * Creation of new customers in the accounting system. Operational Support * Partner with Operations to validate billing data, resolve discrepancies, and ensure alignment between operational workflows and financial outputs. * Support Operations leadership by providing AR metrics, reporting, and insights that drive efficiency and forecasting. * Assist in developing and improving AR processes that integrate smoothly with operational procedures. Customer Communication * Serve as a point of contact for customer billing inquiries, payment issues, and account reconciliations. Compliance & Process Improvement * Ensure adherence to internal controls, accounting policies, and audit requirements. * Identify opportunities for automation, workflow optimization, and improved data accuracy. * Assist with month-end and quarter-end closing activities related to AR. What you’ve accomplished: * 2+ years of experience in Accounts Receivable, billing, or related finance roles. * Strong understanding of AR processes, cash application, and reconciliation. * Excellent attention to detail and accuracy. * Proficiency with accounting or ERP systems (e.g., QuickBooks, NetSuite, SAP, or similar). * Strong communication skills and the ability to collaborate cross-functionally. * Ability to manage multiple priorities in a fast-paced operational environment. * Experience supporting an Operations or field-service team is a plus. Key Competencies * Analytical mindset – able to identify trends, discrepancies, and improvement opportunities. * Problem-solving – comfortable navigating incomplete information and working with Operations to clarify data. * Customer service orientation – professional, clear, and proactive communication. * Process-driven – organized, consistent, and reliable in managing recurring financial tasks. Why Join Us * Play a critical role in strengthening the financial and operational backbone of the company. * Work closely with a collaborative Operations team that values continuous improvement. * Contribute to scalable processes in a growing, dynamic environment. Why Choose Vireo Life’s too short to work somewhere that doesn’t ignite your passion. The cannabis industry is fast-paced, innovative, and full of opportunity—where science meets creativity, and wellness meets culture. At Vireo Health, we’re pioneering the future of cannabis with a team that’s as dynamic as the industry itself. Here, you’ll find a workplace that’s collaborative, inclusive, and driven by HEART and purpose, where your work has a real impact on people’s lives. Whether you’re cultivating the highest-quality plants, crafting cutting-edge products, or shaping unforgettable customer experiences, you’ll be part of something bigger. If you’re looking for a career that’s exciting, meaningful, and full of growth, let’s build the future of cannabis together. ✅ A Growing Industry: Work at the leading tech company in the cannabis industry and help shape the future ✅ Passionate Culture: Join a team that truly cares about the plant, the people, and the purpose behind what we do ✅ Employee Perks: Enjoy competitive pay and benefits, paid time off and employee discounts ✅ Making an Impact: We’re committed to education, sustainability, and giving back to the communities we serve. EEO Statement Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Salary Range: $55,000 - $60,000 annually Benefits offered: medical, dental, vision, STD, LTD, HSA, FSA Dependent Care, Vol Life, 401k match Powered by JazzHR Rnck36B2LV