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Account manager jobs in Garfield, New JerseyCreate job alerts

  • Customer Service Manager
    Customer Service Manager
    23 days ago
    Full-time
    Union City

    As the Customer Service Specialist, you will take on a dual-position role that combines administrative support with customer service responsibilities. In this role, you will be responsible for delivering excellent customer service both over the phone and in person while maintaining a positive attitude and demonstrating a strong work ethic. This dual position requires a self-motivated individual who is eager to take on additional responsibilities, capable of managing multiple duties effectively, and able to support staff across various tasks with professionalism and efficiency. We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Union City New Jersey to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area. I'm interested! What will I get to do in this position? Serve as the first point of contact for customers via phone, email, and in-person. Resolve customer inquiries and complaints promptly and professionally. Maintain customer accounts, update records, and process orders or returns. Collaborate with internal departments to address customer needs and ensure satisfaction. Prepare correspondence, reports, and other documents as needed. Maintain organized filing systems (physical and electronic). Support team members with ads administrative tasks Work week will be Monday - Friday and some weekends if asked Requirements Encore will only onboard those authorized to work in the United States, pass background check ,drug test Compensation will be discussed during interview

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  • General Manager
    General Manager
    2 months ago
    Full-time
    Paterson

    The General Manager (GM) of ROMO Restaurant will oversee all daily operations of the fine dining establishment, ensuring exceptional guest experiences, efficient team management, and achievement of financial goals. This role requires strong leadership, hospitality expertise, and the ability to maintain the restaurant’s standards of excellence in Dominican and Peruvian cuisine. Key Responsibilities • Lead, train, and supervise front-of-house and back-of-house staff to ensure high service and food quality standards., • Oversee daily restaurant operations, including scheduling, reservations, inventory, and vendor management., • Maintain financial oversight: control costs, manage budgets, and monitor revenue performance., • Develop and implement service standards to deliver an upscale dining experience aligned with ROMO’s brand., • Ensure compliance with health, safety, and licensing regulations., • Build customer loyalty by handling guest concerns professionally and enhancing overall satisfaction., • Support marketing initiatives, special events, and promotions to grow visibility and sales., • Foster a positive work environment with strong communication, accountability, and teamwork. Qualifications • Proven experience as a General Manager, Assistant GM, or similar role in fine dining or upscale restaurants., • Strong knowledge of Hispanic cuisines (Dominican and Peruvian preferred)., • Excellent leadership, communication, and problem-solving skills., • Ability to manage budgets, analyze financial data, and drive profitability., • Strong customer service orientation and passion for hospitality., • Bilingual (English/Spanish) preferred.

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