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Job Description Senior Underwriter – Factoring Location: Dallas, Texas/ Charleston, SC or May Consider Remote | Type: Full-time Experience Level: Senior About the Role We are seeking an experienced Senior Underwriter specializing in Factoring to join our growing team. This role is critical in evaluating, structuring, and approving credit facilities for small to mid-sized businesses. The ideal candidate will bring deep a knowledge of Factoring with the ability to balance credit risk with business growth objectives. Key Responsibilities • Transaction Underwriting & Credit Analysis, • Lead the underwriting process for Factoring credit facilities, from initial assessment through final approval., • Conduct in-depth analysis of borrower and account debtor financials, cash flow trends, debt levels, and liquidity to determine repayment capacity., • Evaluate collateral quality, with an emphasis on accounts receivable verification, debtor concentrations, and invoice aging reports., • Risk Assessment & Structuring, • Identify potential risks, including credit, operational, legal, and fraud-related risks, and recommend appropriate mitigants., • Structure facilities in alignment with company credit policies, capital requirements, and regulatory guidelines., • Recommend advance rates, reserves, and concentration limits based on client profile and collateral quality., • Credit Memo Preparation & Presentation, • Prepare comprehensive credit memoranda that clearly outline client strengths, weaknesses, and risk factors., • Present and defend underwriting recommendations to the Credit Committee, senior management, and executive leadership., • Cross-Functional Collaboration, • Partner with business development teams to structure competitive yet risk-appropriate proposals., • Work closely with legal counsel to ensure loan documents, factoring agreements, and collateral filings are accurate and enforceable., • Support operations and account management teams during onboarding to ensure smooth client transitions., • Portfolio Management & Monitoring, • Provide ongoing oversight of approved facilities, monitoring borrower performance against projections and covenants., • Analyze trends in client AR quality, debtor payment performance, and borrowing base compliance., • Recommend facility modifications, risk rating changes, or exit strategies as needed., • Mentorship & Leadership, • Provide training, guidance, and coaching to junior underwriters and analysts., • Help standardize underwriting best practices, credit risk frameworks, and approval processes., • Contribute to continuous improvement initiatives within the Credit & Risk department., • Market & Industry Insight, • Stay informed on economic conditions, industry trends, and competitive practices impacting factoring and asset-based lending., • Bachelor’s degree in Finance, Accounting, Business, or related field (MBA or CPA preferred)., • 7+ years of underwriting experience in factoring or commercial finance., • Strong analytical and financial modeling skills., • In-depth knowledge of UCC filings, lien searches, and collateral documentation., • Proven ability to assess risk and structure transactions within policy and compliance frameworks., • Excellent communication skills, both written and verbal, with the ability to present findings to executives and committees., • Detail-oriented, organized, and able to handle multiple transactions simultaneously, • Competitive compensation and performance-based incentives, • Comprehensive benefits package (medical, dental, vision, 401k and matching, life, short-term disability, paid time off), • A collaborative and growth-oriented company culture, • Profit sharing per company handbook guidelines

Job DescriptionWe are looking for a detail-oriented Payroll Administrator to join our team in North Charleston, South Carolina. This Contract to permanent role is ideal for an individual who thrives in a fast-paced environment and has a passion for accuracy, organization, and managing payroll processes efficiently. The position requires strong administrative skills, proficiency in Microsoft Office applications, and the ability to handle sensitive information with discretion. Responsibilities: • Process payroll data by compiling employee work hours, sales figures, bonuses, and other relevant information from time sheets and records., • Verify and update payroll records to ensure accurate deductions, wages, tax exemptions, and benefits., • Prepare and distribute paychecks while maintaining organized payroll documentation., • Generate reports detailing employee earnings, taxes, and deductions for periodic review., • Handle hiring and termination paperwork, including correspondence and compliance documentation., • Maintain vacation and sick day records for employees to ensure proper eligibility tracking., • Assist with benefit administration, including enrollment, claims resolution, and open enrollment processes., • Respond to inquiries from government agencies regarding unemployment and other compliance matters., • Support workers’ compensation claim management by filing reports and monitoring progress., • Communicate company policies and procedures effectively to employees, ensuring clarity and compliance.• Proven experience in payroll administration and HR-related tasks., • Proficiency in Microsoft Word, Excel, and Outlook., • Strong attention to detail and accuracy in handling sensitive data., • Ability to multitask and learn new systems quickly, including payroll software such as Paycom., • Exceptional organizational and communication skills., • Familiarity with federal and local HR regulations and principles., • Ability to maintain confidentiality and operate with discretion., • Previous office experience in a setting that requires attention to detail.

Job Description Our firm is seeking a legal bookkeeper who can dive in to assist our growing team. You should have exceptional knowledge of MS Excel and accounting software, accounts receivable and payable, and financial transaction reports. You’ll execute monthly client billing and answer any client inquiries concerning those invoices. If you are looking for an opportunity to play an important role that has a tremendous impact on the business, send us your resume today! Compensation: $40,000 - $55,000 yearly Responsibilities: • Assist in our year-end audit with financial reporting and analysis, • Work with staff and clients to address client charges on invoices, • Handle both accounts receivable and accounts payable and distribute monthly client invoices, • Reconcile general ledgers, prepare financial transaction reports such as income and loss statements, balance sheets, and account reconciliations, • Run payroll for staff and attorneys and prepare annual W-2’s and 1099’s, and prepare tax filings, • Trust Account Reconciliation, adhering to all requirements (and above!) for law firm accounting, • Oversee all financial transactions, such as credit card and bank reconciliations, and manage the accounts payables and accounts receivables process, • Manage all financial transactions, such as credit card and bank reconciliations, and oversee the accounts payables and receivables process, • Direct all financial transactions, such as credit card and bank reconciliations, and oversee the accounts payables and receivables process Qualifications: • Strong understanding of generally accepted accounting principles (GAAP) and accounting procedures, • Jobseekers should have outstanding attention to detail, analytical skills and communication skills with the ability to work accurately and thrive in a high-pressure work environment, • H.S. diploma or equivalent, some college preferred - bachelor’s degree is a plus, • 5 years’ related accounting, bookkeeping, or related field experience at a law firm or accounting firm, • Expert in MS Excel, data entry, and accounting software, • Three years of previous experience in accounting or full-charge bookkeeping experience in the legal industry, • An Associate’s degree in accounting, business, or a related field is preferred - a high school diploma is required, • Must have excellent organization, analytical, problem-solving, and communication, • A high school diploma is required - an associate's degree in accounting, business, or a related field, • Proficient with Microsoft Office, Excel, and accounting software, such as QuickBooks, • Must have Quickbooks Online experience and knowledge. About Company Ted Law Firm is a next-generation personal injury law firm built on best practices from top firms nationwide. We're growing quickly and offer excellent opportunities for advancement.

Job DescriptionDescription: The Residence Inn Charleston North/Ashley Phosphate is looking for a part-time, Night Auditor to provide overnight guests excellent customer service while performing nightly balancing duties. $500 sign-on bonus paid at 3 months and 6 months of employment! The Job A typical shift for a Night Auditor starts in the late evening and goes through the early morning. You will be performing routine balancing duties, daily paperwork, and shift reports related to the hotel’s business transactions. Job Duties Include: • Perform nightly balancing duties, • Process daily paperwork, • Complete shift reports, • Provide guests with excellent service throughout the night, • Affinity for working independently, • Ability to work in a fast-paced environment, • Attention to detail, • 401(k) with company match, • Employee Assistance Program, • Referral Program - Earn $500 for referring someone, • Employee Recognition Program - earn gift cards, • Employee discounts, • On-Demand Pay – Access to earned wages before your regular paycheck, • Double-time pay on Company holidays – 7 per year, • Attention to detail, • Hotel experience preferred, • Night Audit experience preferred The Residence Inn is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today! Our hotel is just outside of the historic district and offers convenience to Joint Base Charleston, North Charleston Coliseum, Northwoods Mall and Goose Creek. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Requirements: Required Skills & Experience • Attention to detail, • Hotel experience preferred, • Night Audit experience preferred, • Ability to work weekends and holidays Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demands While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job DescriptionBenefits: • 401(k), • Bonus based on performance, • Competitive salary, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Paid time off Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Manage customer accounts and update information in the database., • Assist customers with policy changes and inquiries., • Process insurance claims and follow up with customers on claim status., • Strong organizational skills and attention to detail., • Excellent customer service and communication skills., • Previous experience in insurance or a related field preferred.

Job Description We are seeking a Hilton Hotel Front Desk Agent And Night Auditor to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: • Register and assign rooms to guests, • Confirm phone and online reservations, • Respond to guest needs, requests, and complaints, • Collect payment from departing guests, • Keep records of occupied rooms and guests, • Previous experience in customer service, front desk service, or other related fields, • Ability to build rapport with guests, • Strong organizational skills, • Excellent written and verbal communication skills

Job DescriptionBenefits: • License reimbursement, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Opportunity for advancement, • Paid time off Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Manage customer accounts and update information in the database., • Assist customers with policy changes and inquiries., • Process insurance claims and follow up with customers on claim status., • Coordinate with underwriters to ensure timely policy issuance.QUALIFICATIONS:, • Strong organizational skills and attention to detail., • Excellent customer service and communication skills., • Previous experience in insurance or a related field preferred.

Job DescriptionBenefits: • 401(k), • Bonus based on performance, • Competitive salary, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Paid time off What You'll Do • Build and maintain meaningful customer relationships, following up as needed to ensure satisfaction., • Educate customers on tailored insurance options through a needs-based review process., • Generate leads, set appointments, uncover customer needs, and offer solutions with relevant products and services.What We're Looking For, • Passion for connecting with customers and providing solutions that align with their needs., • Exceptional communication skillsboth written and verbal., • Enthusiasm for helping others manage risks, recover from life's surprises, and achieve their dreams., • Self-motivated, detail-oriented, and proactive problem-solver., • Comfortable working independently and collaboratively in a team environment., • Tech-savvy and eager to learn new systems., • Bilingual Spanish speakers strongly preferred!This is more than a jobits a chance to grow your career while making a difference. If this sounds like you, wed love to have you join our team!

Job Description Night Auditor Overview SUPPLEMENT YOUR INCOME WITH A NIGHT JOB WITH SET HOURS AND SCHEDULE! NIGHT AUDIT schedule is 11pm-7am As a Guest Service Representative conducting Night Audit, you would be responsible for handling the responsibilities of the Guest Service Representative and Accounting duties. The Night Auditor oversees the auditing, posting, and balancing of the daily financial transactions to support the Hotel’s continuing efforts to deliver outstanding guest service and financial profitability. Through reconciling daily revenue and expenses, the Night Auditor ensures that guests are correctly billed and credit card transactions are accurately recorded. The Night Auditor is also responsible for greeting, registering, and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Responsibilities • The Night Auditor will audit, post, and balance daily cashiers work for Hotel Hours are from 11pm-7am, • Verify all account entries are balanced; notate and settle any discrepancies uncovered in audit to appropriately settle guest accounts., • The Night Auditor will ensure credit card system reconciles to daily transaction lists, • Verify cash postings and verify cashier drops to ensure accurate, • Ensure daily turn of Hotel and paperwork associated with all transactions is compiled and organized as set forth by management, • The Night Auditor greets all guests in a pleasant and professional manner, • Completes the guest registration and check-out procedures, • Answers telephone, transfers calls, and takes messages when applicable, • Makes hotel reservations for guests, including changes and cancellations, • The Night Auditor maintains accurate bank during shift and uses correct vouchers for specified transactions, • Responds to all guest needs and requests in a timely fashion, • Follow-up to ensure guest requests have been responded to appropriately and to guest satisfaction, • Knowledgeable of geographical area and points of interest, • Files appropriate paperwork as directed, • Ensure the front desk is adequately stocked of all supplies, • The Night Auditor understands hotel emergency procedures and evacuation protocols, • Collects payment for all guests at check-in and check-out. Makes changes as necessary, • Keeps Front Office and Lobby area near, clean, vacuumed, and dusted daily, • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager, • Ensure uniform and personal appearance is clean and professional, • Maintain confidentiality of proprietary information and protect company assets, • Speak with others using clear and professional language, • The Night Auditor establishes and maintains open, collaborative relationships with employees and fellow management team members., • Setup breakfast for the guest in the morning. Qualifications • Experience in a Hotel or a related field preferred, • Significant attention to detail., • Ability to operate front desk equipment: computer, switchboard, credit card machines, etc., • Understanding of basic math skills, • Good verbal and guest interaction skills, • Collect money and issue change where applicable, • Ability to work as a cohesive team member - relaying information appropriately from shift to shift Wellness: • Vacation Time, • Work Life balance. Rewarding Hard Work: • Incentive based bonus program, • Employee discounts within your hotel brand, • Discounts for friends and family within your hotel brand, • You are going to love being a part of our team! And we'll pay you for new team members you refer to ANY of our locations! Career Growth: • Free in-house training program-This unique program fosters employee growth throughout our associates' career with our company and has a clear path to get you where you envision yourself. Equal Opportunity Employer

Job Description The Bank of South Carolina is dedicated to being a full-service financial institution, with a priority placed on hospitality and service. We pride ourselves on our attention to detail, and we strive to provide customers with the highest level of personal care and responsiveness. With branches in downtown Charleston, West Ashley, Summerville, N. Charleston, Mt. Pleasant, and James Island, the Bank of South Carolina is looking for motivated employees who share our commitment to superior service and relationship banking. We offer an excellent Benefits package that includes medical, dental, vision, disability, and life insurance coverages for employees and their families. The Bank of South Carolina invests in our employees with many opportunities for growth and upward movement, including an employer-funded retirement plan for your future. The Bank of South Carolina employees are also paid for sick leave, vacation days, and all Federal holidays. Personal Bankers will assist existing and future customers with banking needs: (including but not limited to) • Manage accounts and verify account details upon customer request, • Explain and discuss banking services, products, and procedures with care and detail, • Prepare account documents and obtain signatures when necessary, • Process transactions such as: check cashing, deposits, withdrawals, transfers, loan payments, • Refer customers to relevant bank departments for commercial, residential, or mortgage loans, • Assist and resolve customers’ queries and complaints, • Establish long-term working relationships with customers, • Answer incoming phone calls, • High school diploma and cash handling experience, • Excellent verbal, written, and interpersonal communications skills, • Ability to multi-task and work effectively to meet required deadlines, • Ability to learn quickly and apply knowledge, • Ability to work in a team environment, • Friendly and pleasant personality

Job Description Universal Banker Job Summary At First Reliance Bank, our Universal Bankers establish and nurture relationships with our valued customers. We are community leaders because people trust us to handle their financial transactions with the utmost care and attention to detail. To continue this tradition of superior service and accountability, we're looking for a Universal Banker to join our Mt. Pleasant Office! The ideal candidate will have experience with banking processes, money management, and customer service. Your contribution will reinforce our reputation as a trusted bank in the community. Universal Banker Duties and Responsibilities: • Demonstrates superior sales techniques to uncover customer needs and match to the bank's products and services; sells a full range of consumer and business products/services such as deposit accounts, loans, credit cards, and safe deposit boxes to meet or exceed established sales goals to support overall sales objectives., • Provides a variety of transactions for customers, including typical Consumer and Commercial transactions i.e., cashes checks and processes checking and savings account withdrawals and balancing duties, and other teller transactions, while seeking opportunities to develop customer relationships and identify sales opportunities; utilizes basic sales techniques to deepen existing customer/prospect relationships., • Consistently markets a full range of consumer and small business banking services to existing and potential customers through proactive techniques such as lobby leadership, outbound telemarketing calls, marketing campaigns, or in banking center events., • Associates Degree or equivalent education and related training, • Two years of client sales and service experience (preferably in Banking)., • Cash-handling experience, • Excellent communication, customer service, and time-management skills, • Demonstrated proficiency in basic computer applications, such as Microsoft Office software products., • Ability to pass a background check, • Strong dedication to accuracy and efficiency

Job DescriptionBenefits: • Simple IRA, • License reimbursement, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Opportunity for advancement, • Paid time off Im originally from Alabama and a graduate of Troy University. Im married and have one wonderful daughter, and were proud to now call Charleston home. Giving back is an important part of who we are our office regularly hosts blood drives, toy drives, and other local initiatives to support those in need. We offer flexible scheduling, leadership and business training, and goal-based promotions with incentive opportunities. Our culture is built around positivity, growth, and teamwork. Were looking for individuals who share our passion for helping others, value integrity, and are excited about developing both their career and their character along the way. ROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Perry Metzler - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Manage customer accounts and update information in the database., • Assist customers with policy changes and inquiries., • Process insurance claims and follow up with customers on claim status., • Coordinate with underwriters to ensure timely policy issuance.QUALIFICATIONS:, • Strong organizational skills and attention to detail., • Excellent customer service and communication skills., • Previous experience in insurance or a related field preferred.

Job DescriptionEssential Job Functions The Bureau of the Comptroller and Global Financial Services (CGFS), Department of State (DoS), Charleston, SC, requires a Payroll Customer Support Help Desk Analyst on the Payroll Customer Support Desk. IFAS is hiring multiple temporary positions for a one-year period to support departing Department of State employees with payroll and financial questions and actions. The Office of Customer Engagement provides customer support desk services, knowledgebase management and training, training development and delivery for overseas financial operations, system implementation training and support, and payroll customer support for American employees and retirees. This position will provide payroll processing project support to American employees and retirees. The contractor shall perform these services under DoS Customer Support Management. Job Responsibilities * ServiceNow: ServiceNow is an online database for tracking initial communication and ongoing dialogue with customers until final resolution, allowing the closure of trouble tickets. Phone calls, emails, and customer inquiries are tracked within the ServiceNow system. A unique ticket number is automatically assigned when the ticket is successfully submitted. Analysts are required to enter all customer issues into ServiceNow. * The Payroll Customer Support Help Desk Analyst supports DoS employees and retired annuitants with payroll-related inquiries. Analysts will use the Knowledge Base and DoS systems such as the Global Financial Accounting and Control System (GFACS), Domestic Integrated System (DIS), and Employee Express (EEX) Administrator to provide first-contact resolution whenever possible. They will also follow the Payroll Help Desk Quality Assurance (QA) Program, which monitors employee output and provides specific feedback, coaching, and training for employee development. The Quality Control Program (QCP) ensures: * Accuracy and quality of customer interactions (phone and email) * Feedback on strengths and areas for improvement * Coaching and on-the-job training when applicable * Feedback to team leads and management * Ensure that the Payroll Customer Support Desk voicemail is addressed at the start of the day and throughout the day. * Provide front-line payroll customer support, based on the team schedule, for incoming customer questions, tickets, and assistance according to Payroll Customer Support Desk procedures. * Strive to meet the Service Level Agreement (SLA) for answering incoming Payroll Customer Support emails. Create ServiceNow tickets to record issue details and document receipt of the customer’s initial contact. * Update ServiceNow tickets whenever additional correspondence or research is performed on behalf of the customer. Close tickets once resolution is confirmed with the customer or when confirmation is received by DoS analysts responsible for resolution. * Assist customers through the entire process of research, data gathering, analysis, and resolution of issues (phone and email). * Research DoS information sources to assist in answering client questions, including the CGFS Knowledge Base, Ask HR, various websites, the Foreign Affairs Manual (FAM), the Foreign Affairs Handbook (FAH), the Thrift Savings Plan (TSP), and in-house Reference Documents (RDs). * Refer unresolved issues to the appropriate department or office following Retirement, American Pay, and Payroll Customer Support procedures. * Follow up on tickets pending longer than one week by contacting the appropriate office to determine status. * Per established International Organization for Standardization (ISO) 9001 Work Instruction guidelines, identify Payroll and Retirement tickets critical to CGFS operations as “Level II.” Escalate Level II tickets following Payroll Customer Support procedures and perform regular follow-ups on their status. * Support ISO 9001 requirements by reviewing existing RDs to ensure they remain relevant and consistent with customer needs and CGFS policy requirements. * Escalate issues to Payroll Customer Support staff or team leadership as appropriate. * Ensure constant coverage of the Support Desk between 8:30 a.m. and 4:30 p.m., Monday through Friday. Required Skills * Experience performing analysis and working independently within a team to efficiently answer customer questions. * Experience working with web-based or client-server technologies and performing business systems analysis. * Strong critical thinking skills. * Strong communication skills for phone and email interactions, including escalated tickets. Desired Skills: * Effective listening * Tact and patience * Positive persuasiveness * Attentiveness and courteousness * Ability to multi-task and shift between situations quickly * Proficiency in Microsoft 365 (Office Suite) * Superior verbal, written, and organizational skills Preferred (Not Required) * Knowledge of accounting procedures, policies, and operations * Federal payroll, high-volume call center, or customer help desk experience Minimum Requirements * Experience with relevant financial management systems and ability to analyze complex requirements, develop alternate solutions, and evaluate a wide range of systems and related financial services support issues. * Ability to support the design, implementation, and testing of accounting and financial management systems. * Experience as a team member analyzing task requirements, developing work plans, executing assignments, and preparing documentation. * Preferred experience with systems and technical environments supporting accounting and financial services, help desk support for large, complex financial system implementations, and knowledge of Federal accounting/financial management policies, practices, operations, and procedures. * Functional expertise and experience in Federal accounting operations, including policies, practices, reporting, and business process requirements, is highly desirable.

Job Description At ServisFirst, Our Name is Our Mission. DUTIES AND RESPONSIBILITIES The Teller/Client Services Representative is responsible for proactively looking for opportunities to deepen and enhance existing relationships and establishing new client relationships; assisting with all service related issues; processing all new account transactions; assisting clients in their selection of various accounts and financial services; cross-selling the Bank’s products and services; opening, maintaining and closing all account types; promoting business for the Bank by providing exceptional quality customer service; and performing branch clerical duties as needed. The incumbent will: • Interview clients to obtain information and establish proper identification of new clients while determining needs, • Assist clients in their selection of various accounts, products and financial services available from the Bank, • Ensure cross-selling opportunities are presented by applying professional sales techniques, • Make decisions in regard to the opening of new accounts; assigning account numbers; completing forms requiring client signature(s); checking credit history; accepting initial deposits; preparing all documents and items pertaining to checking accounts, savings accounts and certificates of deposit for processing, • Print temporary checks for use until ordered checks arrive, ensuring all client information is correct, • Represent the Bank in various community, civic and community reinvestment functions to further enhance the Bank’s image and develop additional business, • Provide exceptional customer service by answering client questions; investigating and correcting errors; and resolving problems or other issues, • Issue official checks, • Perform safe deposit duties by opening accounts, controlling access, assisting clients and processing affiliated reports (in certain locations), • Receive and process stop payment and hold orders, • Present funds received from client to teller for initial deposits; determine funds availability and obtain receipt for client, • Process credit reports, wire transfers, credit card orders, address changes, check and deposit slip orders and endorsement stamp orders, • Answer telephones and direct calls to proper Bank personnel, • Process debit card applications, card ordering and file maintenance, • Cross-train less experienced branch personnel, • Prepare routine letters, reports and forms, • Assist with Teller duties as needed, • Operate computer terminal or personal computer to process account activity, determine balances and resolve problems within given authority, • Responsible for being familiar with all compliance regulations and policies that are applicable to this position and follow and ensure compliance with these regulations and policies Note: Reasonable accommodation may be made to enable otherwise qualified associates/applicants with disabilities to perform the essential functions of the job. Note: Additional duties and responsibilities may be assigned MINIMUM QUALIFICATIONS • High school diploma or equivalent, • Six (6) months of customer service related Teller experience, • Knowledge of basic accounting, • Knowledge of and training on federal and state consumer compliance laws, • Ability to analyze and interpret various financial data, • Good organizational skills, • Good written and verbal communication, • Experience using Microsoft Outlook, Word and Excel, • Good data entry/keyboarding and math skills, • Excellent customer service skills PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS The physical requirements and environmental conditions of this position consist primarily of: • Sustained standing and sitting, • Frequently typing using a keyboard and/or calculator, • Occasional lifting of basic office files or equipment up to 20 lbs

Job Description Job Details Department Overview The Bureau of the Comptroller and Global Financial Services (CGFS), Department of State (DoS), Charleston, SC requires for a Payroll Customer Support Technician on the Payroll Customer Support Desk. Customer Support & Training (CST) provides customer support desk services, knowledgebase management and training, training development and delivery for overseas financial operations, system implementation training and support and Payroll customer support for American employees and retirees. This position will provide payroll processing support by phone and email to American employees and retirees. The contractor shall perform these services under Department of State Customer Support Management. Minimum Requirements • 1 year of overall relevant (payroll processing or customer service) professional experience, • Experience performing analysis, critical thinking, and working independently within a team to efficiently answer customer questions., • Experience working with web based or client-server technologies and experience performing business systems analysis Preferred Skills, but not Required • Accounting procedures, policies, and operations, • Federal payroll, high volume call center, or help desk experience Our most Successful Employees in this Position Demonstrate: • Strong communication skills for phone and email customers, including escalated tickets. Desired skills:, • Effective Listening, • Tact and Patience, • Positive Persuasiveness, • Attentiveness and Courteousness, • Ability to multi-task and work from one situation to another at a fast pace, • Superior verbal and written communication and organizational skills Job Function/Responsibilities • ServiceNow: The ServiceNow system is an on-line database for tracking the initial communication and the on-going dialogue with the customers until final resolution that allows the closure of the trouble tickets. Phone calls, e-mails, and customer inquiries are tracked within the ServiceNow system. A unique ticket number is systematically assigned when the ticket is successfully submitted. Analysts are required to enter all customer issues into the ServiceNow system., • The Payroll Customer Support Technician supports Department of State employees and retired annuitants and their payroll related inquiries. Technicians will use Knowledge Base, Department of State systems (GFACS, DIS, EEX Admin etc.) to provide first contact resolution whenever possible. Additionally, they will follow the Payroll Helpdesk Quality Assurance (QA) program. The QA program monitors employee output and provides specific feedback on performance and consistent coaching and training for employee development. The Quality Control Program (QCP) ensures:, • Accuracy and quality of customer interactions (phone and email), • Provides feedback on strengths and areas of improvement, • Provides coaching and on-job training when applicable, • Uses quality monitoring data to compile and track performance at team and individual level, • Provides feedback to team leads and management, • Ensure that the Payroll Customer Support Desk voicemail is addressed both at the beginning of the day and throughout the day, • Assists with performing analysis, research, development and delivery of presentations, training, and reports, • Provide front-line payroll customer phone support, based upon a team schedule, for incoming customer questions. Tickets and provide customer assistance for these calls according to Payroll Customer Support desk procedures, • Strive to meet our Service Level Agreement of answering incoming Payroll Customer Support e-mails. Create ServiceNow tickets to record the details of the issue and to document the receipt of the customer’s initial contact., • Update ServiceNow tickets any time that additional correspondence or research is performed on behalf of the customer and close a ServiceNow ticket if the issue is confirmed as resolved with the customer or when confirmation is received by department analysts responsible for resolution, • Assist the customer through the entire process of research, gathering data, performing analysis, and resolving the issue for both emails and phone calls, • Research DoS information sources to assist in answering client questions (GFS Knowledge Base, Ask HR, numerous web sites, Foreign Affairs Manual, Foreign Affairs Handbook, Thrift Savings Plan (TSP), and other reference documents prepared in-house), • Write GFS Knowledge Base articles, as needed, and assist with the drafting and development of instructional materials related to the improvement of payroll customer support activities, • Refer unresolved issues to the appropriate department or office following Retirement or American Pay and Payroll Customer Support procedures, • As part of research time activity, follow-up on tickets pending longer than one week by following up with the appropriate contact to determine the ticket’s status, • Per established ISO 9001 Work Instruction guidelines, appropriately identify select Payroll and Retirement tickets which are critical to the success of GFS’s business as “Level II”. Escalate Level II tickets following Payroll Customer Support procedures and perform regular follow up on the status of the tickets., • Support ISO 9001 requirements by reviewing existing RDs (Reference Documents) to ensure they are relevant and consistent with customer needs and CGFS policy requirements, • Escalate issues to the Payroll Customer Support team lead or CGFS Global Compensation Customer Advocate as appropriate All personnel provided under this task order must be able to either possess or obtain a security clearance of “Secret”, to be issued by Department of State, Diplomatic Security. Important note to consider: A Secret Clearance will open a lot of other doors for your career in the Government to include possibilities of being hired directly. Work Schedule The employee will work an 8-hour shift between the hours of 6:15 am to 6:00 pm with a non-compensated 45-minute lunch (See your Project Manager for work schedule and department policies). Additional hours may be required and must be authorized by your Project Manager and DoS Management. Software Systems Utilized • Global Foreign Affairs Compensation System (GFACS), • Global Employee Management System (GEMS), • Share Point, • Employee Express, • Microsoft Office Suite, • GFS Knowledge Base, • ServiceNow, • Document Imaging Software (DIS), • Avaya Workplace, • Websites of government agencies, e.g., IRS, Thrift Savings Plan (TSP), Office of Personnel Management (OPM)

Job Description Kings Courtyard Inn is hiring for a Part-Time Night Auditor. The position entails working the 11pm - 7am shift Friday and Saturday nights. The night audit consists of verifying that charges are correct on guest folios, posting daily room charges, processing deposits on future reservations, reconciling the day's credit card charges, closing the day's credit card batch, and posting relevant charges to guest folios. Night audit is the only employee on staff for the entire shift and is thus additionally responsible for all concierge, bell, and housekeeping services overnight. Night audit is expected to assist with guest requests in all aspects, including check-in and check out, reservations calls, and assistance with any other issues. Responsibilities: • Completing all steps of the night audit process, • Compiling and collating all night audit reports and paperwork and delivering paperwork to necessary parties, • Preparing coffee service, collecting breakfast cards, delivering newspapers, and preparing paperwork for the morning concierge., • Answer all incoming phone calls and assist as necessary, including taking room reservations. The audit is not expected to make reservations for tours or restaurants but should be able to make appropriate recommendations., • Handle all steps of the check-in and check-out process, both as concierge and bell., • Create the housekeeping sheet from assignments sent by the housekeeping manager., • Responsible for the security of the building including the ability to handle fire alarm procedures and non-guests not welcomed during night hours., • Ensure all public spaces are clean and orderly before the end of the shift., • Responsible for informing relevant staff of any potential problems that must be handled during the daytime, as well as sending out an end-of-shift report for all front desk and management staff. Night Audit Requirements: • An ideal night auditor should be comfortable working alone without any assistance., • Must be able to positively interact with guests in a cordial and congenial manner, • Must be detail-oriented and able to catch any errors or discrepancies in the computer system. The organization is a key aspect of the job., • Must be available to work the 11 pm-7 am shift Fridays and Saturdays., • Familiarity with Windows operating system, Microsoft Office products, email, and multi-line phone systems required, • Previous hotel or audit experience is preferred., • Familiarity with Charleston restaurants and events is also preferred. The Charming Inns family of companies are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require assistance completing this application, please contact our Human Resources Department.