Overnight Engineer / Security Officer
23 days ago
Charleston
Job DescriptionDescription: The Overnight Engineer / Security Officer is responsible for ensuring the safety, security, functionality, and overall condition of the hotel during overnight hours. This dual-role position combines general maintenance duties with security responsibilities to provide a safe, comfortable, and well-maintained environment for guests, employees, and hotel property. The ideal candidate is dependable, proactive, detail-oriented, and capable of working independently while responding effectively to maintenance issues, emergencies, and guest requests. Key Responsibilities 1. Engineering & Maintenance • Perform routine inspections of the hotel's mechanical, electrical, plumbing, HVAC, and other building systems., • Respond promptly to overnight maintenance requests from guests and hotel staff., • Troubleshoot and perform minor repairs involving plumbing, electrical fixtures, lighting, HVAC systems, doors, locks, and general hotel equipment., • Monitor critical building systems and report any irregularities or malfunctions., • Conduct preventive maintenance tasks according to hotel standards and established schedules., • Ensure all maintenance areas, equipment rooms, and workspaces remain clean, safe, and organized., • Document all maintenance activities, repairs, and unresolved issues in the engineering logbook., • Communicate major maintenance concerns to the Chief Engineer or management. 2. Security & Safety • Conduct regular interior and exterior security patrols of the hotel property., • Monitor entrances, exits, parking areas, stairwells, hallways, and other designated areas., • Identify and report suspicious activities, unauthorized individuals, and potential safety hazards., • Monitor security cameras and alarm systems, when applicable., • Respond professionally to noise complaints, disturbances, and security-related incidents., • Ensure emergency exits, fire doors, and evacuation routes remain accessible and unobstructed., • Assist with emergency response procedures, including fire alarms, medical emergencies, evacuations, and other incidents., • Complete detailed security incident reports and maintain accurate records of overnight activities., • Coordinate with emergency services or law enforcement when necessary, following hotel policies. 3. Guest Service & Support • Respond promptly and courteously to guest requests involving maintenance, safety, or security concerns., • Provide assistance to the Front Desk team during overnight operations as needed., • Handle guest complaints professionally and escalate unresolved situations to management., • Maintain a professional appearance and demonstrate excellent customer service at all times., • Respect guest privacy and confidentiality. 4. Overnight Operations & Reporting • Complete scheduled overnight property inspections and safety checks., • Monitor and secure restricted areas, storage rooms, and service entrances., • Maintain accurate daily maintenance and security logs., • Report unusual incidents, equipment failures, property damage, or safety concerns., • Communicate pending maintenance requests and incidents to the incoming morning team., • Follow all hotel policies, safety procedures, and operational standards. Performance Expectations The Overnight Engineer / Security Officer is expected to maintain a secure hotel environment, respond efficiently to maintenance and security concerns, complete assigned inspections and preventive maintenance tasks, and ensure accurate communication between overnight and daytime operations. Primary Objective: To protect hotel guests, employees, and assets while maintaining the property's operational functionality and safety throughout the overnight shift. Requirements: Qualifications & Requirements • Previous experience in hotel maintenance, building engineering, security, or a similar position preferred., • Basic knowledge of electrical, plumbing, HVAC, and general building maintenance., • Familiarity with hotel safety and emergency procedures., • Ability to identify problems, troubleshoot equipment, and perform minor repairs independently., • Strong observation, communication, and problem-solving skills., • Ability to handle emergency situations calmly and professionally., • Basic computer skills for completing reports and maintenance logs., • Ability to work overnight shifts, weekends, and holidays., • High school diploma or equivalent preferred., • Relevant maintenance or security certifications are a plus., • Ability to maintain guest and employee confidentiality. Physical Requirements • Ability to stand and walk for extended periods., • Ability to climb stairs, bend, kneel, and reach as required., • Ability to lift and carry up to 50 lbs, with or without reasonable accommodation., • Ability to perform indoor and outdoor property inspections under varying weather conditions., • Ability to respond promptly to emergencies throughout the hotel property. Key Competencies • Reliability and accountability, • Attention to detail, • Safety and security awareness, • Technical troubleshooting, • Independent decision-making, • Effective communication, • Guest service excellence, • Emergency response readiness, • Time management and teamwork