Lead Receptionist
2 days ago
New York
Job Title: Lead Receptionist Job Type: Full-Time Pay Rate: $31.00 per hour Work Schedule: • 8:00 AM – 5:00 PM or, • 9:00 AM – 6:00 PM, • Schedule flexibility is required based on business needs and event flow. Job Summary Forrest Solutions provides onsite, outsourced workplace solutions built on proven best practices for managing non-core business functions. The Lead Receptionist plays a critical role in delivering a high-touch, hospitality-driven workplace experience within a corporate office environment. This position serves as the primary point of contact for guests and visitors while also acting as the right-hand support to the Manager. The Lead Receptionist assists with administrative tasks, operational coordination, and daily workflow management—particularly when the Manager is engaged in client-facing responsibilities. This is a cross-functional role that supports reception services, conference room operations, workplace experience initiatives, administrative duties, and facilities coordination. The ideal candidate brings a strong corporate hospitality background, leadership capability, and a “go above and beyond” mindset. Adaptability, professionalism, and a commitment to making every client feel welcomed, valued, and important are essential to success in this role. Essential Job Functions Account Management • Run daily setup worksheet reports, • Create weekly event sheets and weekly/monthly conference room usage reports, • Perform regular floor tours to ensure all spaces are clean, organized, and maintained in optimal condition, • Promptly address complaints, questions, concerns, and suggestions, including quality assurance follow-up, • Greet and acknowledge all guests with professionalism, urgency, and courtesy, including stepping away from the desk to open doors, • Advocate for the client’s hoteling culture and mobile work environment by assisting guests with securing workspace, • Verify room occupancy and reclaim unused meeting space as appropriate, • Deliver memorable, high-touch customer experiences with exceptional responsiveness, • Arrange, recommend, book, and confirm concierge-style services such as gifts, premium tickets, dry cleaning, and errands, • Provide end-to-end conference room support, including room setup and breakdown, logistics coordination, and catering requests, • Check in with clients prior to meetings or events to confirm readiness and requirements, • Provide real-time support during meetings across all office floors, • Monitor meeting room usage, no-shows, attendance, and adherence to scheduled times, • Open and close meeting and work areas as scheduled to ensure full operational readiness, • Answer all visitor and employee inquiries at the reception desk, • Enter visitor information into the building visitor management system and issue identification badges in accordance with security procedures, • Coordinate with lobby security to ensure smooth visitor entry for firm events, • Answer and direct all incoming phone calls, including internal hotlines, • Assist with urgent requests such as guest wireless access and mother’s room codes, • Perform data entry and administrative tasks with a high level of accuracy, • Serve as an information liaison to the Manager and leadership team, • Act as the Manager’s primary support, assisting with workload management and task completion, • Step in to assist with leadership responsibilities when the Manager is occupied with client-facing work, • Collaborate cross-functionally with IT, Facilities, Workplace Experience, and other internal teams, • Complete all required training programs, including Cornerstone and other company-mandated courses Position Requirements Education & Experience • High school diploma or equivalent required; college degree preferred, • Minimum of 2+ years of experience in a corporate receptionist, corporate hospitality, or professional office environment, • Previous experience in a lead or supervisory role is strongly preferred, • Strong proficiency in Microsoft Office, including Microsoft Excel (data entry, navigation, and reporting), • Experience using conference room scheduling and workplace management systems, • Client-first, hospitality-driven mindset, • Professional, courteous, and adaptable demeanor, • Ability to multitask and prioritize in a fast-paced environment, • Strong decision-making and problem-solving skills, • Ability to meet deadlines and perform under pressure, • Excellent verbal and written communication skills, • Team-oriented with the ability to build strong working relationships, • Flexibility to adapt as the role evolves based on business needs Disclaimer This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Job functions and responsibilities may change at any time at the discretion of management or Forrest Solutions, Inc. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Internal candidates only: The compensation outlined is applicable for candidates who fully meet the qualifications of the role based on their education and experience. If Forrest Solutions selects an internal candidate who does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.