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Job Description Established in 2002 by Founder and CEO Sam Nazarian, sbe is a privately held, leading lifestyle hospitality company that develops, manages and operates world-class hotels, restaurants, lounges and nightclubs. Through exclusive partnerships with cultural visionaries, sbe is devoted to creating extraordinary experiences throughout its proprietary brands with a commitment to authenticity, sophistication, mastery and innovation. Over the last decade, sbe has mastered the art of creating desirable destinations; the lifestyle platform included over 100 hotels and 150 restaurants and lounges. In 2020, Nazarian sold the remaining 50% stake of sbe’s hotel platform to Accor Hotels. The $850 million cash and asset swap deal was groundbreaking for the lifestyle hotel category. For nearly 20 years, SLS, born from Nazarian’s vision, has led the luxury lifestyle hospitality experience, re-defining new levels of service, re-imagining the hotel restaurant and dining offer, dreaming up the most captivating spaces and delivering all with a mischievous charm uniquely its own. In doing so, SLS re-shaped expectations of luxury. With an ambitious spirit, sbe grew their empire by acquiring Morgans Hotel Group, adding iconic brands like Delano and Mondrian to the company’s portfolio. Since its acquisition, Nazarian’s passion for creating extraordinary experiences grew. Today, sbe is poised to take their special brand of lifestyle to the next level with a new concept, HQ. sbe recently announced an exclusive partnership with iconic singer, songwriter, actor and entrepreneur Marc Anthony and his company Magnus as new equity partners in sbe. This powerhouse partnership between longtime friends and titans of industry, Sam Nazarian and Marc Anthony, represents a major milestone in the continued growth and evolution of the leading luxury and lifestyle brand. sbe’s new multi-vertical business strategy will focus on growing the brand among Latin American audiences. This partnership with Marc Anthony will not only strengthen but also solidify sbe’s position as the leading luxury and lifestyle hospitality platform in the world, amplifying its well-established restaurant and entertainment portfolio, Disruptive Restaurant Group, and the largest premium QSR brand and digital food company, C3. HQ joined Wyndham’s Registry Collection Hotels brand, tapping into the scale, resources and reach of the world’s largest hotel franchisor. With the magic scaled to multiple hotels & residences and further in development, the dream is expanding and evolving, reinterpreted through the creative visions of a diverse ensemble of leading designers, architects and chefs. Job Summary The Operations Manager is responsible for the day-to-day execution and performance of hotel operations, with a primary focus on food & beverage (bar and kitchen) and cross-functional service delivery. Acting as a key leader on property, this role bridges strategic direction from the General Manager with hands-on operational leadership, ensuring seamless guest experiences, strong financial performance, and high team engagement across departments. Key Responsibilities • Oversee daily operations across hotel service areas, including front-of-house, bar, and kitchen, • Act as Manager-on-Duty (MOD), ensuring smooth operations and decision-making during all shifts, • Ensure consistency in service standards, brand execution, and operational procedures, • Partner with department leaders (Front Desk, Housekeeping, Culinary, Bar) to align execution and priorities, • Directly oversee bar and kitchen performance, ensuring quality, presentation, and efficiency, • Monitor food safety, sanitation, and alcohol compliance standards, • Collaborate with culinary and bar teams on menu execution, promotions, and cost efficiency, • Drive service flow improvements to enhance guest experience and reduce ticket times, • Support inventory management, ordering, and vendor coordination, • Champion a guest-first culture across all departments, • Actively engage with guests to ensure satisfaction and resolve escalations, • Monitor service quality metrics and guest feedback platforms (reviews, surveys, etc.), • Lead service recovery efforts for complex or high-impact issues, • Support the General Manager in achieving revenue, profitability, and cost-control targets, • Monitor key financial drivers including labor, food cost, beverage cost, and operating expenses, • Identify opportunities to drive revenue through upselling, programming, and operational efficiency, • Supervise and support department supervisors and junior managers, • Assist in hiring, onboarding, and training across operations teams, • Provide coaching, feedback, and performance management, • Foster a culture of accountability, inclusion, and high performance, • Ensure scheduling aligns with business needs and labor goals, • Ensure compliance with health, safety, labor, and alcohol regulations, • Enforce company policies, procedures, and brand standards, • Conduct operational audits and ensure readiness for inspections, • Promote a safe and respectful working environment, • Execute operational strategies set by the General Manager, • Identify process improvements and implement best practices, • Support implementation of new systems, initiatives, or property enhancements Qualifications & Skills • Prefer a minimum of three (3) of hospitality or restaurant management experience, • Must be at least 21 years of age or older Work Schedule • Requires flexibility to work evenings, weekends, and holidays Physical & Mental Requirements • Must be able to stand or walk a minimum eight (8)-hour shift and work inside assigned bar area in the venue., • Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary., • Must be able to lift and carry 25-50 pounds., • Must be able to work inside and outside at all times of the year as needed, based upon business volumes. Affirmative Action / EEO Statement We are an equal-opportunity employer who is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws. We believe in, embrace, and abide by the spirit, as well as, to the letter of all applicable laws and regulations. Our policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, internships, and apprenticeship. Our hiring decisions are based solely on qualifications, merit, and business needs at the time.

Job Description Founded in 2002 by Sam Nazarian, sbe is a globally recognized lifestyle hospitality company known for creating iconic hotels, restaurants, and nightlife destinations that blend elevated design, energy, and service. With celebrated brands such as SLS, Delano, and Mondrian, sbe has helped define modern luxury hospitality through experiences that feel exclusive, cultural, and unforgettable. Now, sbe is launching its next chapter with HQ Hotels - a bold, design-forward lifestyle brand built for travelers who want more than just a place to stay. HQ stands for high energy, high style, and high service, combining vibrant social spaces, curated food & beverage, and nightlife-driven programming that turns every property into a destination. Backed by sbe’s best-in-class creative and operational expertise and powered by a strategic partnership with Wyndham Hotels & Resorts, HQ Hotels offers team members the opportunity to help shape a rapidly growing brand with global reach, strong momentum, and a culture rooted in excellence, creativity, and unforgettable guest experiences. sbe recently announced an exclusive partnership with global icon Marc Anthony - singer, songwriter, actor, entrepreneur, and his company Magnus, who have joined as equity partners in sbe. This partnership further expands the brand’s cultural relevance, reach, and momentum as it enters new markets around the world. Job Summary The Sales Manager is responsible for driving hotel room revenue and event space bookings at The Monarch Hotel New Orleans. This individual will lead proactive sales efforts across transient, group, and corporate segments, develop strategic partnerships within the local and national market, and represent The Monarch at key industry events and trade shows. The Sales Manager will work closely with the General Manager and the HQ Hotels & Residences corporate team to achieve revenue targets and elevate the property’s market position. Key Responsibilities Room Sales & Revenue Generation • Develop and execute a comprehensive sales strategy to drive transient, group, and corporate room revenue in line with the Annual Operating Plan (AOP) targets., • Solicit and manage accounts across key market segments including corporate travel, SMERF (Social, Military, Educational, Religious, Fraternal), leisure, and consortia., • Conduct proactive outreach including outside sales calls, site visits, and client entertainment to generate new business and grow existing accounts., • Negotiate room rates, group contracts, and preferred corporate agreements within approved rate parameters., • Partner with the revenue management function to optimize ADR, occupancy, and RevPAR performance., • Monitor competitive set pricing and market demand, recommending rate and package strategies accordingly., • Manage all group room blocks from inquiry through pickup, coordinating with front office and operations teams on rooming lists, attrition, and cutoff dates. Event & Private Function Sales • Serve as the primary sales contact for all private events, social functions, buyouts, and meeting room bookings at The Monarch., • Respond promptly to all inbound event inquiries and develop customized proposals, BEOs, and event contracts., • Conduct property tours and site visits for prospective event clients, showcasing venue capabilities and driving conversion., • Coordinate event logistics with the operations team to ensure seamless execution and guest satisfaction., • Build and maintain a pipeline of event leads through targeted local market outreach, networking, and partnerships with event planners and DMCs., • Support the development and ongoing refinement of event sales kits, catering menus, and collateral., • Track event revenue, deposits, final payments, and contract compliance in coordination with the finance team. Account Management & Client Relations • Develop and maintain strong, long-term relationships with corporate accounts, travel agents, OTA market managers, wedding planners, and event professionals., • Input and maintain accurate account and contact records in the property management and sales systems., • Conduct regular account review calls and in-person meetings to retain and grow key accounts., • Represent The Monarch Hotel at local and regional networking events, trade shows, bridal expos, and industry conferences., • Collaborate with the HQ Hotels corporate sales team on national accounts and chain-wide initiatives. Sales Operations & Reporting • Maintain all sales files, contracts, and correspondence in an organized and audit-ready format., • Prepare and submit weekly sales activity reports, booking pace reports, and pipeline summaries to the General Manager., • Manage the property’s group and event calendaring system including holds, tentatives, confirmations, and release dates., • Track and report on sales performance versus budget, including room nights, ADR, and event revenue., • Monitor inbound sales leads and respond within established service level timeframes., • Prepare and distribute sales packages, rate proposals, and contract documentation. Marketing & Brand Collaboration • Partner with the sbe/HQ marketing team to align sales initiatives with brand campaigns, seasonal promotions, and digital content strategy., • Provide input on property-level promotional offers, packages, and special event programming to support occupancy and revenue goals., • Support on-property photo and video shoots as needed to ensure sales collateral reflects current brand standards., • Identify and develop relationships with local media, tourism boards, and destination marketing organizations (DMOs) to enhance property visibility. Qualifications & Skills • Bachelor’s degree in Hospitality Management, Business, Marketing, or a related field preferred., • Minimum 3–5 years of hotel sales experience, with a demonstrated track record of meeting or exceeding revenue targets., • Experience in boutique, lifestyle, or luxury hotel environments strongly preferred., • Prior experience with group sales, corporate account management, and private event sales required., • Familiarity with New Orleans’ hospitality market is a significant advantage., • Function as an ambassador of the company and always maintain a professional appearance. Additional Benefits • Competitive base salary plus incentive compensation tied to revenue performance., • Comprehensive healthcare benefits and wellness perks across the sbe family of brands., • Opportunities for career growth and advancement within HQ Hotels & Residences and the broader sbe portfolio., • Learning and development resources to support your professional growth. Work Schedule • Full-time, on site position, • Requires flexibility to work evenings, weekends, and holidays Physical & Mental Requirements • Ability to stand or sit for extended periods, • Capable of handling stressful situations calmly, • Reliable, punctual, and trustworthy Affirmative Action / EEO Statement We are an equal-opportunity employer who is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws. We believe in, embrace, and abide by the spirit, as well as, to the letter of all applicable laws and regulations. Our policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, internships, and apprenticeship. Our hiring decisions are based solely on qualifications, merit, and business needs at the time.

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