Front Desk Receptionist/Care Coordinator - Mental Health
27 days ago
Anaheim
Job DescriptionSalary: $17-$19 Location:Primary location will be in Anaheim, CA, but may work up to 2-3 days in our Cypress, CA office Schedule:40 hours per week • Mon-Fri:9:30 AM - 6:30 PM or, • Mon-Fri:10:00 AM - 7:00 PM Pay range:$17 $19 per hour About Us We are a fastgrowing, patientcentered mental health group. Our culture is professional, supportive, and focused on exceptional care. Why Join Us • Modern office setting, • Training and clear growth paths, • Benefits: medical, dental, vision, 401(k), paid sick leave (per CA law), paid holidays, and PTO, • A collaborative team that values your voice Responsibilities • Welcome patients and visitors with warmth, professionalism, and compassion, • Manage front desk operations, including patient check-in and check-out, • Answer incoming calls, return messages, and respond to emails in a timely and courteous manner, • Schedule, reschedule, and confirm appointments efficiently using the electronic health record system, • Verify insurance eligibility, obtain prior authorizations, and accurately collect co-pays and patient balances, • Submit, track, and follow up on patient referrals and authorizations, • Maintain and update accurate, confidential patient records in our EHR system (e.g., Practice Fusion, IntakeQ/PracticeQ, or similar), • Assist providers with administrative needs, including preparing forms, coordinating labs or imaging, and supporting patient follow-up, • Ensure the front office is clean, stocked, and organized to support daily operations, • Collaborate with clinical and administrative staff to ensure smooth patient flow and a positive experience, • Monitor and manage office supplies, intake forms, and appointment reminders as needed, • Support light content creation or scheduling for clinic social media accounts (if assigned), • Perform other front-office or care coordination tasks as assigned by supervisors to meet clinic needs Qualifications • At a minimum, a high school diploma or equivalent is required; a bachelors degree is preferred, • Minimum of 2 years in a front desk, administrative, or customer service role, • At least 1 year of experience in a medical, behavioral health, or psychiatric office(preferred but not required), • Certified Medical Assistant (CMA)(preferred but not required), • Spanish fluency(verbal and written)strongly preferred, • Strong verbal and written communication skills with a compassionate, patient-centered approach, • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Must be comfortable using technology daily, including web-based apps, practice management platforms, and electronic forms, • Solid typing skills and confidence in navigating digital tools and clinical software, • Previous experience using EHR systems such as Practice Fusion or IntakeQ,(preferred), • Knowledge of HIPAA regulations and a strong commitment to maintaining patient confidentiality, • Familiarity with insurance verification, prior authorizations, and basic medical billing procedures(preferred), • Excellent attention to detail, organizational abilities, and multitasking skills, • Ability to stay composed and professional in a fast-paced setting, • Reliable, punctual, and available to work the posted schedule, including at our Cypress, CA location, up to 23 days per week as needed Brief Legal & Compliance Notice We are an equal opportunity employer and consider all qualified applicants without regard to legally protected characteristics. We follow the California Fair Chance Act; qualified applicants with criminal histories will be considered consistent with the law. If you need a reasonable accommodation to apply or interview, contact . For California applicants, we collect personal information only for recruiting and hiring purposes. Employment is at will, consistent with applicable law. Job Type: Full-time Pay: $17.00 - $19.00 per hour Expected hours: 40 per week Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Life insurance, • Paid time off, • Vision insurance Medical Specialty: • Psychiatry Schedule: • 8-hour shift, • Day shift, • Monday to Friday Education: • High school or equivalent (Required) Experience: • Medical or Mental Health Receptionist: 1 year (Preferred), • front desk, customer service, or administrative: 1 year (Required) Language: • Spanish (Preferred) License/Certification: • Medical Assistant Certification (Preferred) Work Location: In person