Senior Manager, People Systems & Operations- Remote
hace 2 días
Salt Lake City
Senior Manager, People Systems & Operations Remote, MST 3-9- month contract to hire Contract Rate: $80.00-100.00/hr. Salary: $170,000-200,000K The Senior Manager, People Systems & Operations serves as the strategic leader and accountable owner of the organization's integrated People technology and operations ecosystem. This role oversees the end-to-end People infrastructure, including Workday, ServiceNow, People Operations, and the future AI-enabled employee support roadmap. This position combines People Systems, People Operations, governance, compliance, and technology strategy into a single leadership role responsible for ensuring that systems, service delivery, data, and automation work together as one cohesive employee experience platform. The ideal candidate is both a strategic thinker and operational leader who can build scalable processes, optimize technology investments, drive compliance, and lead a high-performing team while partnering closely with HR, Finance, Legal, Payroll, and business stakeholders. Team Leadership Direct leadership responsibilities include: • Senior Workday Analyst (future hire), • Workday Analyst (future hire), • Two People Support Specialists located in Utah and Ireland Key Stakeholder Partnerships This role partners extensively with: • People Business Partners (PBPs), • Total Rewards, • Centers of Excellence (COEs), • Finance, • Legal, • Payroll, • Business Leaders Core Areas of Ownership People Technology Ecosystem • Own and lead the organization's integrated People technology stack, including:, • Workday HRIS, • ServiceNow People Operations environment, • AI-enabled employee support and automation roadmap, • People systems governance and change management, • Data architecture and reporting foundation, • Contingent workforce infrastructure, • Compliance, security, and risk management Strategy & Portfolio Management • Develop and execute the People Systems & Operations roadmap aligned to organizational objectives and People strategy priorities., • Translate business requirements into scalable technology and service solutions., • Prioritize and manage competing initiatives across Workday, ServiceNow, and future AI capabilities., • Manage technology budgets, vendor relationships, and investment ROI., • Maintain visibility into project status, risks, dependencies, and resource allocation. Workday Leadership & Governance • Serve as the executive owner of the Workday tenant and overall HRIS strategy., • Lead business process design, configuration governance, security architecture, and release management., • Establish and maintain SOX-compliant security controls and role-based access frameworks., • Govern HR systems change management, approvals, testing, and deployment processes., • Oversee contingent worker processes and workforce data integrity., • Partner with internal and external resources to drive Workday optimization and adoption. ServiceNow & People Operations • Lead the design and optimization of the People Operations service delivery model., • Own ServiceNow architecture, workflows, routing logic, escalations, and SLA management., • Develop scalable employee and manager support processes., • Identify opportunities to improve service delivery through automation and process enhancements., • Drive continuous improvement through operational metrics and service analytics. AI Strategy & Automation • Develop the business case and roadmap for AI-enabled employee support capabilities., • Evaluate and recommend AI technologies and vendor solutions., • Design future-state automation strategies focused on employee self-service and support deflection., • Lead implementation, governance, adoption, and performance measurement of AI-enabled solutions., • Establish controls, governance standards, and escalation frameworks for AI-assisted support models. Systems, Data & Analytics • Establish data governance standards and ensure data integrity across People systems., • Build scalable reporting and analytics capabilities that support strategic decision-making., • Partner with HR, Finance, and business leaders to deliver meaningful workforce insights., • Identify opportunities to improve employee experiences through automation, analytics, and process optimization. Governance, Risk & Compliance • Maintain accountability for HR systems compliance, security, privacy, and audit readiness., • Ensure adherence to SOX, GDPR, I-9, and applicable employment regulations., • Lead access reviews, controls testing, risk mitigation efforts, and compliance audits., • Serve as the primary escalation point for HR systems governance and compliance matters., • Manage vendor governance, contract oversight, and technology risk management. Stakeholder Partnership & Enablement • Partner with HR leaders to deliver scalable self-service capabilities and workforce insights., • Translate complex technical concepts into clear business recommendations., • Support organizational change management and technology adoption efforts., • Drive user training, system enablement, and operational excellence across HR teams. People Leadership • Recruit, develop, and mentor a high-performing People Systems & Operations team., • Establish clear standards, documentation practices, and operational discipline., • Create development plans and growth opportunities for team members., • Foster a culture of accountability, continuous improvement, and customer-focused service delivery. Required Qualifications • Bachelor's degree in Human Resources, Information Systems, Business Administration, or a related field., • 8+ years of progressive experience in HRIS, People Operations, HR Technology, or related functions., • 3+ years of leadership experience managing teams and complex cross-functional initiatives., • Deep expertise in Workday configuration, business processes, security, governance, and reporting., • Experience managing ServiceNow or similar service management platforms., • Strong understanding of Hire-to-Retire processes and HR operations., • Experience leading enterprise-scale HR technology implementations and optimization initiatives., • Knowledge of SOX controls, GDPR requirements, change management, and HR compliance frameworks., • Proven ability to lead technology strategy, vendor management, and process transformation initiatives., • Strong analytical, project management, and stakeholder management skills., • Occasionally come to Headquarters office in Salt Lake City, Utah. Preferred Qualifications • Workday certifications and advanced Workday administration experience., • Experience supporting global HR operations., • Experience evaluating and implementing AI-powered HR technologies., • Familiarity with Agile, Scrum, Waterfall, or hybrid project delivery methodologies., • Experience building HR service delivery models and shared services organizations., • Background in workforce analytics, automation, and digital transformation initiatives.