Senior Community Manager
2 days ago
New York
About Proton Join Proton and build a better internet where privacy is the default Proton is one of Europe’s fastest growing scale-ups, serving more than 100 million users around the world. Since the launch of our first service, , in 2014 by scientists who met at CERN, Proton has grown into the first of its kind privacy-first ecosystem of services such as , (encrypted file storage), (encrypted password manager) and much more. Our mission is to build a more ethical and responsible alternative to Big Tech services, with a focus on end-to-end encryption, privacy, open-source and ease-of-use. Our user-first approach has helped Proton grow organically to serve millions of consumers and businesses around the world, from newsrooms, activists, and international organizations like The Guardian, The New York Times and the UN to authors, Nobel-prize winners, and movie characters. Proton is trusted and supported by over 100 million people who believe privacy and freedom online are worth protecting. Proton does not have venture capital investors, is profitable and self-sufficient, and today has over 600 employees representing over 40 nationalities. We're headquartered in Geneva, Switzerland, with additional offices in Zurich, London, Paris, Barcelona, Taipei, Skopje, Vilnius and Prague. As one of Europe's fastest-growing companies, we offer the chance to tackle complex challenges, influence millions and shape a more equitable internet. We want to create more than just one of the world's most impactful tech companies: we want to create a new internet that serves the interests of all people. We need you, your voice, your ideas and your ambition to make it happen. The Role You will shape how Proton shows up in the world, not just as a product, but as a movement. You'll architect the systems, spaces, and experiences that turn curious users into committed advocates, and committed advocates into a global privacy fandom. This role blends community strategy, culture intuition, program design, content creation, and organic engagement. You’ll define how Proton builds belonging at scale, from a digital community hub to micro-communities, ambassador tiers, events, and real-world touchpoints. If you understand that community is not a channel but a force multiplier, and that belonging is built through design, storytelling, and human connection, this is your role. The Team This role is part of the Social & Community team at Proton - a small, high-impact group of 5 people that builds Proton’s brand the way modern cult brands do it: with a human voice, community-first engagement, and sharp, timely creative that people actually want to share. What makes the team special is our relentless ambition: we move fast, take principled stances when it matters, and pair rigorous performance thinking with internet instincts, earning the kind of audience feedback most brands never get (“,” “,” “,” “,” “” “”) or getting compared to _. If you want to do career-defining work with a team that’s trusted to experiment, backed by a mission people care about, and measured on real impact, you’ll fit right in. Check out some of our 2025 highlights: , , , , _. What you’ll do Craft the community blueprint: You’ll help design the foundation of Proton’s community ecosystem: • Architect the Proton Community Hub, Proton’s own space for discussion, feedback, education, and connection., • Build systems, frameworks, and rituals that scale belonging and participation., • Define how members join, contribute, get recognized, and stay engaged. Build & lead Proton’s ambassador program: You’ll create the next evolution of Proton’s ambassador experience: • Design ambassador journeys, contribution loops, rewards, and governance., • Source, onboard, activate, and nurture ambassadors who passionately represent Proton online and IRL., • Work with marketing, social, and product to connect ambassadors to brand and product moments. Grow micro-communities across platforms: You’ll steward Proton’s presence in spaces where communities already live: • Reddit, Discord, Telegram, Matrix, LinkedIn groups, and emerging platforms., • Foster real conversations, create rituals, and shape touchpoints that feel human., • Identify community needs early and be the connective tissue between users and internal teams. Guard the health & safety of Proton’s brand reputation: You’ll protect the integrity of the Proton brand and community: • Monitor sentiment, guide crisis responses, and ensure brand safety., • Set clear policies, moderation standards, and community guidelines., • Partner with product and engineering teams to turn insights into roadmap input. Job Requirements • 7+ years in community management, ambassador programs, or developer relationships building, • Proven communication and copywriting experience, • Proven experience building community hubs or ambassador programs from the ground up, • Experience facilitating IRL user communities or event-driven community activation, • Exceptional communication skills; able to motivate, inspire, and mobilize groups, • Comfortable working autonomously and owning complex cross-functional programs, • Based in the US and familiar with US online culture Bonus points for • Experience with developer relations and community building at large-scale companies., • Strong familiarity with and passion for open-source ecosystems, privacy, security, or internet culture, • Experience with community tools (Discourse, Dev., Guild, Orbit, Commsor, Common Room, etc.) Why Proton • Work with the best: Hiring at Proton is extremely selective. We believe that small teams with exceptional talent will always outperform larger teams with more bureaucracy. Build quickly with smart people from some of the world’s top universities and organisations who are here because they want to get things done., • Grow with us: As one of Europe’s fastest growing tech companies, we provide opportunities for rapid career advancement. We prefer to promote from within whenever possible., • Do work that matters: Proton’s services are at the forefront of defending freedom and democracy around the world, and our work helps save the lives of journalists and activists working on the front lines., • Collaboration-First Flexible Work: Collaboration is easier and more effective in person, which is why we have offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje, and Taipei. You can also enjoy working from home up to 30% of the time, while enjoying great company during our three core days in the office., • Be part of a movement: Proton is not just world-class products and services; we are also leaders of a broader community-driven movement advancing a more socially responsible way of doing business online. Whether it’s through maintaining the core open-source libraries used by thousands of other businesses or providing financial/technological support to aligned organisations, your work will have an outsized impact on the world. Read more about our impact_., • Benefits: in addition to flexible working hours and career growth support, Proton offers other benefits such as global and department team-buildings, office parties and celebrations, transport and gym allowances, free breakfast and lunch at the office (and dinner when needed) along with a supportive, tight-knit in-person office culture., • Stock options: All team members are also shareholders and you get stock options when you join us, with the opportunity to gain outsized financial rewards for our success together. Check our social media to learn more about Proton: , , , , _ Our commitment to diversity and inclusion At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability or socio-economic background feel valued and empowered. We strive to create equal opportunities, promote open dialogue and support continuous learning to ensure every voice is heard and respected. If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know. Candidate privacy notice When you apply for a position, refer a candidate or are considered for a role at Proton Technologies AG (Proton, we, us or our), your information is stored in Greenhouse, in accordance with its _. This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills. If we no longer have a legitimate business need to process your information, we will either delete or anonymise it. Should you have any inquiries about how we use or manage your information or if you wish to access, correct or delete your data, please contact our privacy team at _. Proton does not accept unsolicited CVs from any sources other than directly from candidates. We will not pay a fee for any placement resulting from an unsolicited offer, even if the candidate is subsequently hired by Proton. To learn more about our privacy policy, please visit _. #LI-Onsite
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