Customer Service Representative of BestResponse Intensive Crisis Center
2 months ago
Buffalo
Customer Service Representative of BestResponse Intensive Crisis Center FLSA Status: Non-Exempt Pay rate: $18.00 Schedule: Full Time, Day Time Shifts We're proud to offer competitive differentials to reward your commitment and specialized skills: • Crisis Differential - Earn up to $2,500 annually, • Shift Differential - Earn an additional $1.00/hour for shifts from 4PM-12AM, and $1.50/hour for shifts from 12AM-8AM, • Language Differential - Bilingual? Let us know during the hiring process, you may be eligible to earn an extra $1.25/hour POSITION RESPONSIBILITIES • Greet all visitors that come to the office and notify appropriate staff of their arrival as applicable., • Manage and maintain the waiting room area, including cleanliness and sanitation., • Open and close the front office as needed., • Manage the consumer arrival and departure process by check- in, schedule and reschedule appointments., • Input and update consumer charts as needed or requested., • Update insurance information by sending an email to Insurance Verification Team., • Obtain paperwork for clients without insurance for sliding scale fee., • Request and obtain payments for services., • Performs filing, photocopying, general document creation, type letters, memos, and reports as needed., • Meets agency Key Performance Indicators., • Answer and route incoming phone calls., • Receive and distribute interoffice mail, incoming faxes, postal mail, and deliveries., • Monitor building cameras for unusual activity and report to supervisor as applicable., • Monitors incoming faxes daily and forwards/scans appropriately., • Completes registration and required paperwork for new consumers during same day access., • Obtain Release of Information (ROIs) paperwork yearly and as needed for clients., • Review and complete site specific reports on a regular scheduled basis., • Schedule all telehealth services and send links requesting telehealth payments to clients, • Files and scans consumer documents into the EMR, • Completes daily scheduled audits (check in/no shows), • Enter new clients & program participation into appropriate Electronic Medical Records Databases., • Manages client transportation needs including Medicaid Answering Services (MAS) system as applicable., • Prepare letters to request medical records and client authorizations and maintain a log of requests and record received per HIPAA compliance regulations., • Sends Primary Care Physician (PCP) & other providers correspondence letters as well as outreach letters to current clients., • Assigns, removes, and updates client encounters in EMR as needed., • Maintains client confidentiality at all times following all agency and HIPPA policies., • Completes all trainings required by the agency., • Performs all other duties as assigned. QUALIFICATIONS • High School Diploma (or equivalency), • At least 1 year of experience in a medical office or in customer service setting preferred., • Bilingual preferred., • Must have experience using basic office technology including the full Microsoft Suite (Word, Excel, Outlook, Teams), copiers, faxes, scanners, phones., • Experience using Electronic Medical Records databases preferred., • Ability to adapt and learn new programs., • Ability to work flexible schedule, including evenings, weekends, and holidays., • Must have ability to exercise empathy to be able to effectively and appropriately assist, either in person or by phone, all clients, especially individuals in crisis., • Excellent communication skills and working relationships with all stakeholders in the agency., • Experience with phone triaging skills, preferred., • Ability to multi-task and be organized in a fast paced environment., • Reliable transportation with ability to travel between sites as needed., • Ability to maintain confidentially., • Understanding of basic insurance terminology (copay, deductible, co-insurance, etc) preferred., • Valid NYS Driver's License. (Float CSR only), • Must have accredited NYS Defensive Driving course; or obtain within 15 days of hire and send certification of completion to Human Resources. (Float CSR only), • Must maintain active NYS Defensive Driving course every 3 years and send a copy of the new certification of completion upon expiration. (Float CSR only), • Must maintain valid vehicle inspection, registration, and insurance cards and send updated copies to Human Resources upon expiration. (Float CSR only) Some things you can look forward to: • Welcoming, team environment, that inspires you to thrive and be your BestSelf!, • Rewarding work experience!, • Generous paid time off, • Flexible schedule, • Various student loan forgiveness programs, • Multiple and diverse health insurance options, • Many other unique lifestyle & personal insurance options, • Tuition reimbursement, • CASAC certification tuition support, • Defensive driving course reimbursement (if required for position), • Career growth and advancement opportunities, • We look forward to telling you more! Location • BestResponse Intensive Crisis Center: 430 Niagara Street, Buffalo NY 14201