Customer Success Agent - $1,500 Sign on Bonus
16 days ago
Charlotte
Job DescriptionDescription: General Summary: Provides friendly, knowledgeable, and prompt support for customers to achieve required performance outcomes. Coordinates' efforts of service, management, and administrative teams. Manages pest control routes through service scheduling (regular services, extra services, new starts). Follows up with customers to check satisfaction. Evaluates new pest control customers’ needs, proposes proper pest control solutions, and closes sales. Serves as back-up support in absence of administrative personnel. To qualify for employment individuals must meet the basic qualifications and be able to perform the required competencies. Reasonable accommodations may be made to help people with disabilities perform in this position. Required Competencies: ROUTING SUPPORT • Schedules regular and initial services., • Manages initial service schedules, contracts and completes paperwork., • Receives calls from prospective customers, defines their pest control needs and sets up sales inspector appointments., • Identifies and communicates serious problems to the management., • Follows up to ensure satisfactory service (“1 call resolution”), • Attends and participates in company training meetings., • Performs other duties as required., • Cannot go negative on PDO, • Phones answered within 3 rings, • Zero complaints, • Meaningful notes of customer interactions in PestPac, • Services scheduled to maximize productivity while meeting customer expectations, • Daily paperwork completed on time, • Can do, will do, team-fit, • Recognizes customers’ concerns and makes sure they are 100% satisfied, • Friendly and helpful telephone demeanor. Requirements: Basic Qualifications - Required: • Read, write, speak, and comprehend English, • At least 18 years of age, • Legal to work in the U.S., • Possess high school diploma or G.E.D., • Reliable transportation to and from work, • Available to work required days and times, • 2-year college degree, • Reading, writing, and speaking English, and basic mathematics, • Communication technologies such as e-mail and web, • Organizing and prioritizing tasks and time, • Common business software (word processing, spreadsheets, e-mail, web) and Pestpac, • Common office equipment such as copiers, printers, faxes, computers, etc., • Service scheduling software, • Reading, writing, and arithmetic, • Organizing and managing time, • Receiving incoming customer calls, • Calming upset customers, and resolving their issues, • Data entry and database management, • Scheduling services using scheduling software, • Sit, hear, touch, talk, write, type, see close up, and use computer monitor and keyboard