CLINIC FRONT DESK-Orthopedic Foot & Ankle
10 days ago
Columbus
Job DescriptionClinic Front Desk - Orthopedic Foot & Ankle FULL TIME: Monday - Friday Department: Clinic Support Staff Location: Worthington Responsible To: Clinic Front Desk Manager Position Summary: Responsible for all check-in and check-out functions of the medical front desk on a rotating basis, answering phones, scheduling appointments, physician messages, scheduling testing, pre-certification, and medical records management. Position Responsibilities/Standards: • General, • Attend department, clinic, or company meetings as required, • Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns, • Consistently work positively and cooperatively with fellow staff members., • Consistently demonstrate the ability to respond to flexibly changing situations to meet current needs, such as reprioritizing work as necessary., • Attend required annual in-service programs., • Demonstrate knowledge and understanding of all company policies and procedures. Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies the supervisor., • Specific Duties, • Meet and greet patients promptly, professionally, and courteously., • Obtain patient information during office hours., • Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet, FROI for Worker’s Compensation patients., • Obtain copies of patients' insurance cards, MCO identification cards, • Verify patient insurance coverage is current and correct at each visit, • Review patient label and chart contents for completeness and accuracy., • Accurately scan insurance cards, including front and back, • Input patient information and register the patient as needed., • Schedule appointments (new, follow-up, and reschedule) according to physician protocol., • Obtain referrals-check Carriers online., • Schedule appointments with other specialists as needed., • Pre-certify & schedule outpatient testing, pre-certify physical therapy as needed, • Collect co-pays, co-insurance, and self-pay amounts at the time of service., • Answer phones within 3 rings (" Orthopedics Foot & Ankle this is _____, how may I help you?”), • Professionally handle all calls and direct them to the proper individual., • Check voicemail every hour, • Run schedules, request charts, check in patients, and print encounter forms., • Communication with physicians and clinical support staff., • All messages must be addressed after the end of the day., • All patient information will be entered into the system by the end of the day at a 90% or higher accuracy rate., • Make every effort to accommodate the patient, according to the physician's protocol, when scheduling appointments., • Reconcile all charts to keep appointments and return at the end of the day to the appropriate charge entry staff, • Additional Duties, • Travel to other locations as necessary., • Confirm and/or reschedule appointments when needed., • Messages – physician, staff, Rx, off work/return to work/school notes as needed, • Filing as needed – within 24 hours, • Additional duties as assigned by the manager.Education/Experience Required:, • Must have a high school diploma or equivalent., • Must be friendly, courteous, and have good communication skills when greeting patients., • Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects., • Must be able to climb, pull, push, and kneel., • Maximum unassisted lift = 25 lbs., • Average lift less than 10 lbs.