PM Server Assistant
2 days ago
Paradise Valley
Job Description JOB SUMMARY This position contributes to Sanctuary’s success by working within the framework of a quality Food and Beverage service team. Greet guests in a warm, friendly and sincere manner. Assist servers in providing guests with a personable fine dining experience. JOB FUNCTIONS Note: the following duties and responsibilities are not all-inclusive • Be familiar with all standards of fine dining service etiquette and adhere to these standards., • Attend all scheduled staff meetings, and pre-shifts, supplemental training sessions and menu roll outs., • Assist servers with general service throughout the guest experience; provide water service offerings, after guest have been seated, and replenish throughout service. Support the assigned server through the steps of service., • Provide bread service., • Assist with removal of completed courses from the table – reset as needed or if directed by server., • Bus table and area, table maintenance and any additional directives given by assigned server., • Set up and stock service stations in kitchen and dining room at the beginning and during service, follow side-work assignments, and closing duties., • Clear and reset dirty tables quickly and quietly after guests depart wit accordance to service standards set by Restaurant Manager., • Break down bus trays at dishwashing station; assist dishwashers when needed., • Know table and position numbers and be able to fulfill role as food runner when scheduled., • Assist servers to ensure that all tables in dining room are set to standards., • Work together with other server assistants to ensure optimum efficiency., • Be familiar with emergency safety measures and health codes., • Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management., • Perform any other duties as assigned by the Restaurant Manager and/or the Assistant Manager. JOB REQUIREMENTS The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. • Due to constant public contact, grooming is a factor of the utmost importance and must adhere to appearance code guidelines as set forth in the Employee Handbook., • Must be extremely organized; able to expedite multiple orders completely and correctly., • Ability to service a twelve-table station without assistance during typical service demand., • Strong working knowledge of the micros ordering system and other check processing procedures for dining room service., • Good communication is essential. Relay guest complaints and comments to supervisor immediately., • Must be motivated and a self-starter. Take the initiative to identify and undertake projects., • Ability to lift moderate weights up to but not in excess of 50lbs and remain on feet for prolonged period of time., • Ability to work outdoors in inclement weather when necessary. Ability to carry loaded trays on slippery surfaces., • Ability to handle hot plates and equipment., • Strong attention to detail a must., • Good communication essential. Relay guest complaints and comments to supervisor., • Ability to listen effectively, to speak and write English clearly., • Pleasant personality to effectively deal with guests during stressful service; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees., • Ability to identify, address and resolve conflict., • Maintain good safety habits and report unsafe or hazardous conditions to Security., • Promote excellent guest relations while living the Sanctuary Commitments. QUALIFICATIONS Education High School Diploma or G.E.D. Equivalent Current Food Handler’s Card. Related Work Experience Prior experience 1-2years in restaurant operations required. Experience with hospitality and customer service required.