IT Helpdesk Support Specialist
25 days ago
Thousand Oaks
Job DescriptionSalary: $65,000/year About Us: Stockdale Capital Partners is a real estate investment firm focused on opportunities across the Western US. We are seeking an enthusiastic IT Helpdesk Support Specialist to join our growing team. Responsibilities: • Provide IT helpdesk support to users at The Oaks Mall management office and remote office locations., • Diagnose, troubleshoot, and maintain Windows 10/11 computers., • Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools., • Manage and resolve issues related to mall security cameras., • Assist users with remote support for technical issues., • Monitor and respond to tickets within the companys IT ticketing system., • Maintain IDF rooms and IT equipment in clean condition., • Provide technical guidance to end-users on IT tools, systems, and processes., • Continuously identify and recommend improvements to helpdesk processes for greater efficiency and user satisfaction., • Help write and maintain IT knowledgebase documentation., • Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively., • Assist with cyber security remediation efforts, including patching vulnerabilities and enforcing information security best practices., • Travel to our HQ office in Los Angeles and to other office locations including out of state when requested. Preferred Experience and Skills: • Proven experience in providing technical support in an IT environment., • Proficiency with Office 365 applications., • Strong knowledge of Windows 10/11 operating systems., • Capable of troubleshooting and replacing computer hardware., • Experience with video conferencing tools (Zoom and MS Teams)., • Familiarity with VOIP systems., • Patching and mounting network equipment on racks., • Familiarity with Microsoft Entra, • Some knowledge of Windows Server operating system., • Some knowledge of Audio/Visual systems., • Experience with ConnectWise Automate Ticketing system or similar platforms is not required but preferred. Key Attributes: • Strong problem-solving skills and attention to detail., • Ability to manage multiple tasks and priorities effectively., • Excellent communication and interpersonal skills., • A proactive and customer-focused approach to IT support., • Ability to lift equipment and boxes as needed., • Must have own reliable transportation. Why Join Us? • Competitive salary based on experience., • Opportunity to work in a collaborative environment., • Gain experience with diverse IT systems and tools., • Be part of a team dedicated to delivering high-quality IT services. How to Apply: If you are passionate about IT and eager to contribute to a thriving team, we want to hear from you! Please send your resume and a brief cover letter highlighting your relevant experience to: