Trabajos aviation business administration en New York, New YorkCrear alertas

Position Overview Flight Ops Specialists are key members of the Flight Operations team, helping to ensure all flights are fulfilled beyond client expectations. Flight Ops Specialists provide critical logistical support to the Charter Sales team and work closely with them to meet all flight requirements. Primary Duties & Responsibilities The Flight Operations team handles all post-booking responsibilities of a charter flight, including concierge services, flight following, invoicing, payment tracking, and other essential functions. • Assist in charter flight trip management beyond the point of sale, working closely with the Charter Sales team, Accounting, and management., • Interact with direct air carriers (Operators), clients, third-party vendors, and any other stakeholder or service provider involved., • Prepare and update flight itineraries, cross-reference with Operator itineraries and resolve inconsistencies., • Organize ground transportation, catering, and similar concierge services for clients., • Update trip records with accounts payable/receivable information from Accounting., • Track and maintain invoices and records for any third-party services billed to trips., • Aid in flight-following using a combination of internal systems, public flight tracking software, and Operator correspondence., • Monitor weather, the FAA NOTAM system, airport logistical updates, and any other conditions which may affect a charter trip., • Finalize administrative flight requirements like invoices, charter documentation, and reports due to management., • Maintain evoJets’ sterling reputation with Operators and other industry partners by outputting clear, consistent, professional communication., • Learn and maintain knowledge of aircraft operations procedures and Part 135 aviation regulations. Required Skills & Experience • Minimum 2yrs professional experience aircraft operations, client services, administration, or related field., • Schedulers/dispatchers, Part 135 Ops professionals, and similar backgrounds are strongly desired., • Business aviation experience is not required – you will be trained on our systems and the industry regardless of your background., • Attention to detail, organization, and ability to prioritize tasks are non-negotiable skillsets – you must be comfortable with juggling multiple tasks and adapting to changing situations., • Baseline PC, Microsoft Office and Google Apps skills are required., • Ability to exercise independent judgment and discretion in performance of duties and in representing the firm. Work Environment & Why Work Here • evoJets is a leading provider of private aviation services in business for nearly 20yrs., • Our office culture is friendly, collaborative, and team-oriented, with a thriving social dynamic., • Our business is expanding, and we have multiple pathways for growth within the company., • This position involves office/non-manual work., • 40hr/week position with default hours of 10am-6pm., • Generous approach to WFH, PTO, personal days, etc. Compensation • Salary plus bonus - flexible based on experience and value-add to the firm., • Medical, Dental, Vision, 401k with firm match

Business Development Coordinator (on-site) – Aviation Security Company Location: Corporate Headquarters- Garden City, NY Company: Global Elite Group Global Elite Group- Providing world-class aviation security through innovation and people committed to excellence. Global Elite Group is a highly specialized aviation security company, comprised of a diverse and collaborative team of professionals, industry leaders, and subject matter experts. We rely on optimized processes and tools to deliver quality services to clients in the aviation and commercial sectors. We are seeking an ambitious and proactive Business Development Coordinator to support our growing team. In this role, you will contribute directly to business development, sales, and marketing initiatives, helping expand our client base and strengthen relationships with current partners. Global Elite Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Compensation & Benefits: • Annual Salary- $65,000-$70,000, • Medical, Dental, Vision insurance (plus Aflac options) available, • 401k with employer contributions, • Paid Time Off (PTO) The Business Development Coordinator will be responsible for creating world-class proposals, supporting the sales cycle, and providing broad-based administrative and operational support for business development efforts. The ideal candidate will have strong skills in business administration, marketing, proposal writing, sales support, with the ability to think critically, write persuasively, and manage multiple priorities. Key Responsibilities: • Lead Management: Organize and track sales leads to support business development teams., • Proposal Development: Assist in the creation of compelling business proposals and RFP responses., • CRM Oversight: Maintain accurate and up-to-date records in the CRM system to support sales initiatives., • Marketing & social media: Assist in content creation, social media management, and marketing campaigns., • Event Coordination: Support the planning and execution of marketing and business development events., • Presentation Support: Prepare professional business development and marketing materials for clients., • Bachelor’s degree in business administration, Marketing, or related field preferred., • Proposal writing experience strongly preferred., • Minimum of 2 years’ experience in Sales, Business Development, or administrative support., • Strong creative writing and business communication skills., • Proficiency with Microsoft Office Suite, Excel, and CRM systems., • Knowledge of pricing models, sales strategies, and marketing principles desirable., • Exceptional time management, multitasking, and organizational skills., • Ability to handle confidential material with discretion. At Global Elite Group, we offer a challenging and rewarding environment where you’ll play a pivotal role in shaping the future of our airport operations. We value innovation, safety, and customer satisfaction, and we are committed to supporting your professional growth and development.

About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business-to-customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us? Job Summary The position of HR Generalist will work closely with senior HR management in supporting the HR function in the assigned geographic regions. The HR Generalist performs human resources-related duties at the professional level and may carry out responsibilities in some or all of the following functional areas: benefits administration, employee relations, training, performance management, onboarding, policy implementation, recruitment/employment, affirmative action, and employment law compliance. This position will also support the Human Resources Department by assisting with the administration of various HR programs, performing clerical and administrative duties, and maintaining employee records. Additionally, it will assist in promoting positive relationships between employees and management and must be able to maintain a high level of confidentiality. Responsibilities • Assists in the administration of various human resource functions for the assigned geographic location(s); assists in the interpretation and implementation of personnel policies and procedures. Partners with employees and management to communicate various human resource policies, procedures, laws, standards, and other government regulations., • Maintains working relationships with union officials and adheres to terms of the labor contract by monitoring the day-to-day implementation of policies concerning wages, hours, and working conditions., • Support management with employee relations issues, including conflict resolution, coaching, and disciplinary actions., • Provide support to the HR team and field staff with investigations and employee performance management., • Provide support to employees in HR-related topics (leaves, issues with pay, vacation banks, etc.), • Act as liaison with the legal team on subpoenas, EEOC requests, and other reporting requirements, • Assist in responding to employee relation issues such as employee complaints, harassment allegations, and civil rights complaints., • Maintains and processes all Unemployment Notices of Entitlement and potential charges in a timely, efficient manner. May attend unemployment hearings when necessary., • May facilitate or provide training to the workforce., • Review and submit FMLA requests, Leave of Absence, and/or STD paperwork., • Participates in administrative staff meetings and attends other meetings and seminars., • Prepare and maintain HR reports, including turnover, headcount, and other key metrics., • Assists with various research projects and other related duties as required. Minimum Requirements • An Associate’s degree in business administration, human resources, or a similar field is required., • 2 to 4 years of HR experience required preferably in a manufacturing or warehouse environment. Preferred Skills • Bachelors preferred., • Aviation cargo experience a plus, • PHR Certification is a plus., • Labor Relations experience is preferred., • Ability to work independently without direct supervision is essential., • Skill in establishing and maintaining effective working relationships., • Ability to foster a customer-oriented environment and work effectively under stressful conditions., • Ability to handle multiple tasks at the same time. Physical Requirements/Working Conditions • Occasionally move about inside the office to access file cabinets, office machinery, etc., • Constantly operates a computer and other office productivity machinery such as a calculator, copy machine, and computer printer., • Walk short distances., • Reach above and/or below the shoulder., • Handle/grasp documents or office equipment., • Sit and/or stand for short or extended periods., • Lift/carry/move objects, files, and documents up to 10 pounds., • Work in an office environment using standard office equipment., • Talk, listen, and speak clearly on the telephone., • Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards. Perks & Benefits • Want your pay in advance? Access your pay when you need it through DailyPay app!, • Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!, • Need quality medical care? Multiple options for both full and part-time employees!, • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!, • Looking to stay healthy and improve your life? Wellness Programs offered to all employees!, • Want to invest in your future? 401k program offered with company match!, • Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available! WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

Job DescriptionOur client is looking for a dynamic and experienced Charter Flights Director to lead the Charter Division of their private aviation helicopter company. Reporting directly to the CEO, the ideal candidate will be responsible for driving charter sales growth, ensuring operational excellence, and delivering exemplary customer service to high-end clientele. This pivotal role involves strategic planning, business development, and collaboration with multiple departments to provide exceptional air travel experiences while ensuring compliance with FAA regulations and company policies. Responsibilities: • Manage and coordinate helicopter charter sales, including quoting, booking, and scheduling., • Develop business strategies to increase profitability, optimize the fleet, and expand geographic destinations., • Provide exceptional service to high-net-worth individuals and corporations with personalized itineraries., • Drive sales growth through marketing initiatives and client engagements., • Collaborate with pilots, ground crew, and maintenance teams to ensure safe and on-time flight operations., • Maintain up-to-date knowledge of FAA regulations and oversee safety and compliance protocols., • Bachelor’s degree in aviation management, business administration, or related field., • Minimum of 3 years of experience in charter sales within a Part 135 helicopter operation., • Strong organizational skills and ability to manage multiple tasks effectively., • Excellent communication and interpersonal skills focused on delivering outstanding customer service., • Proficiency in MS Suite; aviation software experience is a plus., • Background in luxury helicopter charter sales or hospitality catering to high-end clientele., • Certification or training in aviation safety and compliance.Join us and enjoy a competitive salary, bonus incentives for meeting targets, and a comprehensive benefits package including 401k, medical, dental, and vision coverage. Take the lead in shaping the future of our Charter Division and delivering unparalleled air travel experiences. Apply now to be part of our innovative and exciting team!

Job Description Summary of Duties The Claim Administrator Completions & Warranty Labor is responsible for the day-to-day administration and processing Labor warranty, Falcon aircraft completions and commercial program claims including: the reviewing of maintenance transactions and invoices, preparation of documentation for invoice payment, categorizing expenses, producing documents and reports as required by Dassault groups in charge of delivering support services and coordinate the review of worldwide commercial programs. PRINCIPAL DUTIES/RESPONSIBILITIES (ESSENTIAL FUNCTIONS): • Responsible for the day to day administration and processing of Falcon aircraft completion, commercial programs and Labor warranty claims:, • Technical review of maintenance work performed. This involves understanding of the work performed; how much time and how many technicians would be required to perform specific maintenance tasks on a Falcon aircraft to help establish a labor flat rate or adjust an existing labor flat rate., • Commercial review of applicable warranty terms and conditions. This involves applying knowledge of Dassault warranties and commercial programs coverage to properly adjudicate claims; in parallel discuss issues with engineering based on claims received which may require development of a service bulletin for the fleet, • Preparation of documentation for invoice payment,, • Categorizing expenses,, • Producing documents and reports as required by Dassault groups in charge of delivering support services., • Main point of contact in western hemisphere for the coordination, the review and the approval of new worldwide commercial programs; need to understand technical solutions (i.e. vendor quality escapes, logistical issues) and how they apply commercially, • Report on technical feedback and associated financial aspects for specific aircraft post-delivery obligations (i.e. consult with engineering for repair solutions which reduce costs to Dassault, improve aircraft reliability and dispatch), • Assist resolving service center disputes and customer account issues, • Coordinate with operator as required to ensure data is updated in CAMP/approved maintenance tracking service, • Train employees, customers and authorized service centers on Labor warranty, completion and commercial program processes and applicability, • Provide reports and data required to respond to customer RFQ’s NON-PRINICIPAL DUTIES/RESPONSIBILITIES (ESSENTIAL FUNCTIONS) • 2 years’ college degree (preferably technical or aviation) or equivalent experience, • Minimum of 2 years of experience in handling technical claims, • Solid understanding of business; make sound financial decisions in maintenance, warranty and aircraft repairs, • Ability to define problems, collect data, and provide business analysis, • Experience with MS Windows, MS Office Suite and MS Access., • Basic knowledge of accounting principles and ability to support financial requests, • Able to handle multiple tasks and coordinate with multiple groups and keep deadlines, • Self-starter who takes initiatives and works with minimal supervision, • Bachelor degree or equivalent experience, • Previous experience in customer service position serving aerospace industry, • Previous experience in maintenance cost programs, work order systems, and application WORKING CONDITIONS: • Office environment, • Occasional overtime/weekend work to meet deadlines, • Extensive use of PC, • Attention to detail in developing and reviewing specific data is a regular and essential requirement of the job., • Some travel required. Compensation and Benefits The compensation for this position typically falls between $75,000 and $90,000 per year. This position is not eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift. Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more. We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.

Job Description Under the direction of the Manager, Customer Service Programs, the Programs Administrator will be responsible for level two operational and technical support of Dassault Programs, including electronic documentation products. The Programs Administrator will document issues and findings in clear, accurate, and concise terms, as well as identifying and documenting enhancement requests for new products and services. Prepares/presents customer presentations and demos new products at seminars and trade shows. Responsible for the administration of Customer Service support programs. PRINCIPAL DUTIES/RESPONSIBILITIES (ESSENTIAL FUNCTIONS): • Analysis and Solution Definition, • Receives and acknowledges work requests coming from the field. These issues can come from the Command Center, Field Service personnel, Spares, or other areas of the organization., • Quickly understands the hardware, software, network, firewall, and data connected to the issue, • Identifies, communicates, and/or implements step-by-step solutions in a user-friendly, professional manner, • Recognize and escalates difficult technical/business issues, • Work with support and/or product development teams to troubleshoot and workaround product issues, • Creates Knowledge Based Articles/Technical Notes/Frequently Asked Questions (FAQs), • Prioritizes both time and projects, working independently, • Identifies the organization's strengths and weaknesses and suggests areas of improvement, • Listens, comprehends, and communicates in a timely manner, • Technical Recommendation and Testing, • Leads testing efforts for new systems and improvements, • Ensures issues are identified, tracked, reported on and resolved in a timely manner, • Works with Customer Service personnel to identify enhancement requests and works with product management/product marketing to understand requested product enhancements, • Communicates needed changes to development team, • Communication and Internal Operations, • Communicates effectively while identifying needs and evaluates alternative business solutions with management, • Manages organization’s expectations effectively, • Responsible for creating and assists in publishing end-user frequently asked questions (FAQs), • Trains and mentors existing and new employees about basic and specialized applications, • Suggests areas for improvement in internal processes along with viable solutions, • Prepare/present customer presentations and Demo new products at seminars and trade shows., • Actively participate in technical discussions relating to CS Programs, • Internal and external customer training on CS Programs, • Troubleshooting, installation, and configuration provided to support CS Programs, • Prepare/distribute e-mail subscription renewal packages to all subscribers for Revision Services, • Review and provide suggested changes to customer publications relating to CS Programs, • Office environment, • Use of personal computer required, • Four Year College Degree in Business Administration or Management Information Systems with five years of high-level technical support in Windows or WEB environment, • 5+ years of technical experience with computer software, including the installation and configuration of windows programs and applications, • Highly self-motivated and independent, • Excellent troubleshooting skills, • Well-organized with the ability to multi-task and work with minimal supervision, • Excellent written and verbal communication skills, • FAA Airframe and Power plant Certificate (A&P), • 5 Years’ experience with maintenance and troubleshooting on Falcon Jet Aircraft, • Advanced computer skills especially Microsoft Office products The compensation for this position typically falls between $‎72,000 and $85,000 per year. This position is not eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift. Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more. We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us. Dassault Falcon Jet will not be utilizing agencies to staff this position. Please do not forward resumes to Dassault Falcon Jet, Recruiters, Human Resources Business Partners, Hiring Managers and/or employees at any of our locations regarding this position. Please be reminded, Dassault Falcon Jet not responsible for any fees related to unsolicited resumes. All unsolicited resumes will become the property of Dassault Falcon Jet. If during the search, Dassault Falcon Jet determines the need to engage agencies, there must be an executed agreement in place and a member of our Human Resources or Talent Acquisition staff will formally engage you in this search.

Job Description Soar With Us! Dassault Falcon Jet proudly provides competitive pay, quality benefits, and programs that support your career advancement and personal development. Our benefits are designed to support you and your family’s health and wellbeing, help you secure a strong financial future, and empower you to be successful in all aspects of your work and life. We are committed to finding the best, brightest, and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us! Why Join Us? Impactful Work: Your expertise will directly contribute to the safety and efficiency of our operations. Growth Opportunities: We support your professional development and offer opportunities for advancement. Collaborative Environment: Work with a team of dedicated professionals who are passionate about aviation. Ready to soar with us? Apply now and be a part of our mission to maintain the highest standards in aircraft maintenance! PRINCIPAL DUTIES/RESPONSIBILITIES (ESSENTIAL FUNCTIONS): • Manage the Spares Dead on Arrival (DOA)/No Fault Found (NFF) parts programs., • Facilitate the Investigations of failed, NFF, DOA, and defective parts, to identify root causes, and recommend changes and improvements to parts, documentation, and processes. Establish and publish performance metrics to show trends., • Investigations include working directly with customers, field technical personnel, suppliers, and all company departments worldwide as needed, to investigate quality escapes, identify root causes, recommends changes and improvements to parts, documentation, and processes. Establish and publish performance metrics to show improvement trends., • Facilitating includes scheduling and organizing meetings, working and communicating, directly with all fellow employees in all departments to evaluate work flow processes, and identify efficiency, quality, and cost cutting improvements. Assist departments to establish and publish applicable performance metrics to show trends. NON-PRINCIPAL DUTIES/RESPONSIBILITIES (NON-ESSENTIAL FUNCTIONS): • Other duties may be assigned on an as-needed basis to meet department or business objectives. MINIMUM REQUIRED QUALIFICATIONS: • Degree in Business or Engineering or equivalent experience, • FAA Airframe and Power Plant Technicians license or equivalent education/experience, • Five years Commercial or Civil aircraft maintenance experience, • Two years quality administration experience in aircraft or aircraft component maintenance, • Familiarity with Airworthiness regulations with regards to procurement, documentation and traceability, • Experience with the use of aircraft or component illustrated parts catalogues, • Advanced level proficiency in the use of PC Windows business software (Microsoft Office preferred) and database management and reporting systems., • Ability to work well with others with little direct supervision., • Ability to work within a team environment and initiate and facilitate meetings and conferences., • Ability to communicate effectively (written and verbally) with customers, field technical personnel, suppliers, and all company departments worldwide as needed in a professional and effective manner., • Ability to perform objective root cause investigations., • Technical writing. ADDITIONAL DESIRED QUALIFICATIONS: • Ability to read, write and understand French, • Experience with Industry Quality Monitoring/Improvements Systems (ISO, Six Sigma, etc), • Technical proficiency with the type of products being supported by DFJ PHYSICAL DEMANDS AND WORKING ENVIRONMENT: • Office and warehouse environment., • Some travel required, • Use of personal computers required., • Ability to lift 50 pounds Compensation and Benefits The compensation for this position typically falls between $80,000 and $90,000 per year. This position is not eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift. Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more. We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.

Job Description: As Saab, Inc. is growing in East Syracuse, NY, we are seeking a Senior Quality Inspector, In-Process Inspection to: \n • Authorize assembly process completion and support the build team with in-process inspections during the build process.\n, • Validate visually and dimensionally that the product meets requirements compared to engineering drawings.\n, • Inspect for defects in surfaces, fasteners, sealant, paint, and testing.\n, • Compile technical data and reports to provide feedback on final inspection results and recommended corrective actions.\n, • Develop deviation reports and represent quality at the Material Review Board.\n, • Be responsible for non-conforming material processes and procedures.\n, • Deliver high level of workmanship in inspection processes for structural assembly and system installations.\n, • Experienced in quality management systems and become a subject matter expert in the company management system.\n, • Participate in tooling validation and application to meet product requirements in quality and efficiencies.\n, • Develop standardization for working procedures for high repeatability.\n\n Compensation Range: $28.08-$33.70 per hour The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training. Skills and Experience: \n • High school degree or equivalent required.\n, • Technical degree or certification in the field of electro/mechanical assembly, mechanics, or maintenance is preferred.\n, • 5+ years of qualified inspection experience in defense manufacturing.\n, • Experience with ISO/AS9100 and highly standardized processes.\n, • Strong communication skills and ability to work as a team.\n, • Proficiency interpreting engineering drawings and specifications in written and digital format required.\n, • Ability to execute the appropriate working methods and select the right tools to meet the right level of quality and efficiency.\n, • Ability to work with standardized procedures for high repeatability in a highly advanced and connected environment.\n, • Excellent communication and team working skills.\n\n Physical Requirements: \n • Must be self-mobile and able to stand for extended periods.\n, • Ability to perform physical tasks such as sitting, bending, stooping, walking, climbing, reaching during a normal workday.\n, • Ability to perform repetitive motions (such as lifting or assembly of parts) including the use of hand held power tools.\n, • Ability to lift up to fifty (50) pounds.\n, • Hearing and vision within normal ranges is important for conversations, and to receive ordinary information and directives from Production Supervisors and management as required.\n, • Ability to work extended hours when required.\n\n Citizenship Requirements: Must be a U.S. citizen, Permanent Resident (green card holder), or protected individual as defined by 8 U.S.C. 1324b(a)(3). Drug-Free Workplaces: Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen. Benefits: Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits: \n • Medical, vision and dental insurance for employees and dependents\n, • Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability\n, • 401(k) with immediate vesting on employer match\n, • Tuition assistance\n, • Student loan assistance\n, • Wellness account, Care.com subscription and employee assistance programs\n, • Employee stock purchase program with employer match\n\n About Us: Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations. Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person's needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.

Job Description Job Summary: The Customer Service Manager will communicate and develop a business relationship with the customer’s management (Aviation Department Manager, Vice President, Chief Pilot, Pilots) to ensure aircraft reliability, cost of operations and product satisfaction that meets or exceeds expectations. Communications include customer visits, interfacing at company-sponsored events, telephone, email, etc. Total customer satisfaction with Dassault Falcon Jet (DFJ) is the primary goal of this position Principal Duties: Maintain liaison with customer’s management team Assist customer operations/maintenance of their aircraft as safely and economically as possible in accordance with standard industry practice; maintain manufacturer’s recommendations and government regulations Present “Welcome to the Family” presentations to all new Falcon operators or as requested Provide thorough briefing to customers on all administration functions that may affect relationship with DFJ. This includes and is not limited to spares/pre-owned/new aircraft warranty, spares terms and conditions policy, DOA, TBO, NFF and service report status Visits/contact with the customer facility include Chief Pilots, Directors, Chief of Maintenance, Parts Managers, Warranty Administrators and Accounting. Topics discussed during these visits shall include, but not be limited to, technical/reliability concerns, service bulletin status, maintenance budget recommendations, pilot operational issues, APRO/MAIC capabilities/benefits and ASC program/its benefits Track current location, phone numbers and main points of contact of customers for DFJ customer master file Ensure customer is aware/satisfied with all Dassault approved training organizations for both maintenance and pilot training; record, track and resolve any customer training issues Discuss and demonstrate benefits and cost of various technical publications/programs (CATS, FIELD 4, FIELD BASIC, OCIP, CREDDO, PETAL and PILOT) Carefully prepare and submit all reports (CCRs, contact reports, market/technical surveys, expense reports, incident reports) in a timely manner Be accountable for customer open invoice disputes, overdue CDIs, DFJ tech pub sales, spares parts volume, service related work accomplished at our Authorized Service Centers, open customer issues and total time to resolve Be familiar with/utilize Front Line Empowerment Policy Communicate on company email system for messages, download/upload files Adhere to “no pass on” policy of Field Service Track current locations/addresses of aircraft and operators for DFJ customer master files Non-Principal Duties: Participate in Falcon aircraft presentation flights to prospective customers/operators with the Regional Sales Manager and Field Service Representative Participate in Field Service Department meetings Attend initial/refresher maintenance training at DFJ approved training organization for airframe, engine and APU Assist customers to troubleshoot, analyze and recommend correction action for aircraft discrepancies when requested by operator Be familiar with various aircraft inspections cycles and ensure customer receives its maximum benefits When based at a remote field office, assist in maintaining the office in a professional manner; clean, organize, obtain supplies, update the technical library, and file with attention to quality and timeliness Attend/participate in local aircraft organizations (WAMA, PAMA, NBAA, AOPA, etc.) Provide on-site warranty adjudication when needed to help resolve open issues within guidelines and limits established by Director of Spares for DFJ. Encourage customer to complete warranty/service reports Aid customer in forecasting their spare parts/service bulletins and ground support requirements Minimum Qualifications: Associate’s degree or equivalent experience Demonstrated leadership skills and prior success establishing a relationship with customer’s management Five (5) to seven (7) years of business jet maintenance experience, Falcon aircraft preferred Excellent communications skills (written and verbal) Excellent presentation skills required Intermediate proficiency in PC, MS Office, database retrieval, etc. A&P license Flexibility of personal schedules Demonstrated strong customer service orientation Driver’s license Passport/proper travel documents required Additional Desired Qualifications: Pilot’s license Aircraft spare parts sales/warranty administration experience Teaching/instructor experience IA Bachelor’s degree Chief of Maintenance/management position and responsibilities experience preferred Working Conditions: Office environment 40-75% travel Compensation and Benefits The compensation for this position typically falls between $100,000 and $140,000 per year. This position is not eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift. Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more. We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.

Job DescriptionSummary The General Manager is responsible for the safe and efficient management, operation, maintenance, and financial performance of the FBO Vertiport facility and services. They serve as direct liaison with the managing entity of home airport and is responsible for compliance with all rules, regulations, and policies issued by Airport Management, the Federal Aviation Administration, and other pertinent authorities. They are responsible for all aspects of the FBO including proper delivery of services, condition of physical plant, staffing, equipment, and maintenance of same. Website General Duties • Supervise and facilitate performance of the Operations Manager and other direct reports., • Ensure that operations are in continuous compliance with all Company policies and procedures and conducted in accordance with company, local, state, and federal requirements., • Foster a work culture based on Atlantic values with an emphasis on safety., • Together with the Business Development regional Head, continually seek, evaluate, and execute opportunities to improve the site’s financial performance., • Serve as the primary liaison between local and corporate staff., • Representation of Atlantic Aviation in a professional and positive manner., • Continuous application and reinforcement of the principles of the “Atlantic Attitude”, • Interaction with customers, vendors, and Atlantic Aviation employees in a professional and courteous manner., • Communication of work progress and significant issues with the Regional Manager or other appropriate corporate representative., • Adapt to evolving expectations and engage with new tools and methodologies to improve operational management and personal performance., • Accountable for the adherence to Atlantic standards and SOPs by all site staff., • Coordinate with Business Development regional Head on championing the regional strategy of engagement and education on Advance Air Mobility. With the BD regional Head, continue to represent VertiPorts by Atlantic within the local and regional community as a leader in delivering a network of AAM infrastructure.ResponsibilitiesWe are seeking self-motivated, safe, positive, enthusiastic, goal-oriented individuals for an immediate opening as a FBO (Fixed Based Operation) General Manager. The General Manager is responsible for customer satisfaction, safety, efficient management and operation, maintenance and financial performance of the FBO facility and services. He/She is responsible for compliance with all rules, regulations, and policies as issued by local, state, and federal authorities. Previous FBO/Aviation management experience is a must. Essential duties and responsibilities include (but not limited to): Operations: • Inventory Management to include fuel operations, quality control & record keeping, and environmental compliance, • Adhere to standards pertaining to the maintenance and upkeep of the FBO ramp, facilities and equipment to the best of your ability., • Maintain ATA 103 Requirements, • Manage both centralized and local vendor agreements as well as Use and Occupancy Agreements, Tenant Leases, OFAC & other compliance related responsibilities, • Approve & monitor contracts with Third Party Service Providers such as Hotels, Caterers, Taxi, Limo and Rental Car, • Monitor traffic on ramp and assist when needed. This may require working in shift periodically., • Monitor Airport Master Leases and Minimum Standards to ensure compliance, track renewals, capital requirements, etc.Safety and Training:, • Function as the Safety Officer of the base, ensuring compliance to Safety Culture, Audits, Annual Inspections, Recurrent Training, and SOP compliance., • Conduct regular Safety Briefings to ensure constant engagement with safety and awareness, • Ensure the Safety of all Employees, Customers and Property, • Develop and oversee local safety team for quality assurance inspections, safety hazards and infractions., • Maintain readiness to handle emergencies including Airport Emergency Procedures and providing medical aid as required., • Administration of the Tow Certification Program as well as ACE Line TrainingBusiness Development and Customer Relations, • Together with the Business Development regional Head, create initiatives to improve revenue sources and participate in regional and corporate marketing efforts., • Assist Business Development Regional Head with customer segmentation and the identification of new customer prospects, • Frequently interact with customers to measure customer satisfaction levels. Use customer feedback to continually develop and improve procedures and increase customer loyalty., • Together with Business Development regional Head, maintain existing business and developing new business by monitoring margins, negotiating fuel and/or hangar agreements and problem resolution with customer base., • Provide absolute, seamless Customer Service to develop and maintain productive customer relationships and foster brand loyalty., • Cultivate, develop, and foster positive relationships with the Airport Authority, local municipalities and aviation community, • Monitor customer contracts for compliance, rate adjustments, renewals, etc.Financial:, • Monitor and control labor costs, staff scheduling and employee turnover rates, • Support Accounting by managing Accounts Payables, Receivables, Recurring Invoices, Collections and Procurement., • Supervise local and corporate inventory reconciliation procedures to ensure accuracy and timely completion, • Daily monitoring of customer activity, • Prepare annual operating budget with a thorough understanding of goals and objectives and seek assistance if needed., • Prepare Authorization for Expenditures (AFE’s) for capital improvements and/or emergency repairs, • Analyze and report on monthly financial performance and monitor year-over-year trends to identify potential issues or opportunities, • Monitor market share, capture rates, average uplift, margin, and other KPI’s as assigned., • Adjust prices, service fees and other income segments in accordance with corporate initiatives guidance., • Responsible for submission of Payroll and Timekeeping, • Communicate with Regional Controller and the corporate office on status of the base’s financial position and seek assistance where needed.Employee Management, • Ensure effective hiring practices to identify qualified candidates, retain key talent and maintain a stable workforce to meet the demanding needs of the operation., • Mentor, guide, coach, evaluate, and discipline staff in partnership with corporate Human Resources and in accordance with policies and procedures., • Train and develop employees to succeed within Atlantic’s culture, improve work performance, and maximize employee potential while developing bench strength for future staff promotions and advancement., • Ensure employees receive company communications and necessary training including safety, customer service standards, company culture, etc., • Organize and execute formal and informal team building and employee recognition programs in conjunction with corporate initiatives., • Partner with corporate Human Resources in company-wide programs to include drug testing, workers comp, OSHA, Affirmative Action, training, performance reviews, etc., • Participate in required and recurrent HR training., • Utilize corporate Human Resources to assist when needed or required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.Required SkillsEDUCATION AND QUALIFICATIONS, • Baccalaureate degree from an accredited four-year college or University, preferably in Business Administration, Aviation Management, or related field of study preferred., • At least ten (10) years of progressive experience in FBO Management, the aviation/airline industry, or the equivalent in a service-related field., • Demonstrated financial, administrative and management capability., • Knowledgeable on various type of General Aviation Aircraft., • Great communication skills, both written and oral, using the English language, • Valid drivers license with good driving record, • Be able to pass extensive background check, • Aptitude in managing and developing staff, • Excellent telephone and customer service skills, • Good organizational skills, • Basic proficiency in use of MS Office applications Atlantic Aviation…take off into your future! We are proud to be an EEO/Females/Minorities/Veterans/Disabled employerWe maintain a drug-free workplace and perform pre-employment substance testingQualified applications with criminal history will be considered for employment