Buscar empleo: 83 ofertas de trabajo de background screening en Gainesville, Florida (marzo 2026)

Senior IT Specialist

hace 6 días

Gainesville

Job Description Job Summary The Senior IT Specialist serves as the primary hands-on technology resource for OASIS Infrastructure Asset Management, supporting highway and road maintenance operations across the states where OASIS operates. This role is responsible for maintaining a reliable IT infrastructure, supporting approximately 300 employees across 15+ project locations, and ensuring that both office and field personnel have the tools and systems they need to perform their work safely and efficiently. This position handles day-to-day IT operations, including helpdesk support, Microsoft 365 administration, network troubleshooting, device management, and field technology support for systems such as Samsara telematics, GPS tracking, and dashcam platforms. The Senior IT Specialist works closely with all departments to keep systems running, resolve issues quickly, and support OASIS’s ongoing transition from paper-based processes to digital workflows. This is a hybrid position based near one of OASIS’s Florida project locations in Gainesville, Ocoee, West Palm Beach, Ocala, or Pompano Beach, with travel to other project sites or future projects where OASIS establishes operations. KEY RESPONSIBILITIES AND OBJECTIVES: 1. Helpdesk & End-User Support • Serve as the primary point of contact for all IT support requests from corporate, regional, and field employees across all locations, • Troubleshoot and resolve hardware, software, network, and connectivity issues for both office and field personnel, • Manage employee onboarding and offboarding technology workflows, including account setup, equipment deployment, and access termination, • Provide remote and on-site support for employees working at project offices, equipment yards, and field locations, • Create and maintain user guides, how-to documentation, and training materials for common systems and tools, • Deliver technology orientation for new hires, including field-specific systems, mobile devices, and safety platforms, • Track and prioritize support requests, ensuring timely resolution with emphasis on safety-critical and operations-impacting issues 2. Microsoft 365 & Business Application Administration • Administer the Microsoft 365 tenants, including Exchange Online, SharePoint Online, Teams, OneDrive, and Entra ID (Azure AD), • Manage user accounts, security groups, licenses, and permissions across the organization, • Maintain SharePoint sites, document libraries, and permission structures supporting departmental workflows, • Support Power Apps, Power Automate, and Power BI solutions used by HR, operations, and finance, • Assist with enterprise application support, including HRIS/payroll systems, accounting software, and performance management platforms, • Monitor software licensing compliance and coordinate renewals 3. Network & Infrastructure Support • Maintain and troubleshoot network infrastructure across corporate offices, regional project offices, and field locations, • Support server environments, including on-premises and cloud-based systems (Azure, Microsoft 365), • Manage internet connectivity, Wi-Fi access points, VPN configurations, and firewall settings at all locations, • Set up and configure network connectivity at new project sites, field offices, and temporary work locations, • Coordinate with internet service providers and telecommunications vendors to resolve outages and service issues, • Maintain VoIP phone systems and mobile device management (MDM) across all locations 4. Cybersecurity & Data Protection • Implement and monitor endpoint protection, email security, multi-factor authentication, and access controls across all devices, • Conduct regular security updates, patching, and firmware upgrades on all systems and devices, • Monitor for security threats, investigate suspicious activity, and escalate incidents as appropriate, • Manage data backup systems and verify the recoverability of critical business data through regular testing, • Support employee cybersecurity awareness through training, phishing simulations, and best practice communications, • Maintain documentation of security configurations, access controls, and incident response procedures 5. Field Technology & Operational Systems • Support and maintain fleet telematics systems (Samsara or equivalent), GPS tracking, and dashcam platforms used across field operations, • Deploy, configure, and troubleshoot rugged mobile devices, tablets, and laptops for field crews working in highway work zones and outdoor environments, • Support field-specific applications, including work order management, digital timekeeping, digital forms, and photo documentation tools, • Coordinate with Operations, Safety, and Fleet teams to resolve technology issues impacting field productivity and compliance, • Ensure field equipment is durable, properly configured, and appropriate for crews working in active roadway and construction environments, • Support electronic logging devices and DOT compliance technology as needed 6. IT Asset & Vendor Management • Maintain an accurate inventory of all IT assets, including computers, mobile devices, monitors, printers, networking equipment, and peripherals, • Manage equipment procurement, deployment, and lifecycle replacement for both office and field hardware, • Coordinate with IT vendors, service providers, and managed service partners for specialized support and project work, • Research and recommend technology solutions to improve operations, reduce costs, or address recurring issues, • Track IT expenditures and assist with budget planning for hardware, software, and service contracts 7. Documentation & Process Improvement • Maintain accurate documentation of network architecture, system configurations, standard operating procedures, and vendor contacts, • Develop and update IT policies and procedures for end-user standards, acceptable use, and equipment handling, • Support OASIS’s digital transformation by helping convert paper-based processes into digital workflows using SharePoint, Power Apps, and other M365 tools, • Identify recurring issues and implement permanent fixes to reduce support volume and improve system reliability Technical Knowledge • Solid understanding of network infrastructure, including LAN/WAN, Wi-Fi, VPN, firewalls, and DNS/DHCP, • Working knowledge of Microsoft 365 administration, including Exchange Online, SharePoint, Teams, Entra ID, and Intune, • Knowledge of cybersecurity best practices, endpoint protection, and data backup procedures, • Familiarity with Windows and Mac operating systems, Active Directory, and group policy management, • Understanding of VoIP phone systems and mobile device management platforms, • Familiarity with fleet telematics systems (Samsara, Verizon Connect, Geotab, or equivalent), • Understanding of GPS tracking, dashcam, and electronic logging device (ELD) platforms, • Awareness of rugged device deployment and field technology challenges in outdoor and highway work zone environments, • Proficiency in troubleshooting hardware, software, network, and connectivity issues across office and field environments, • Skill in administering a Microsoft 365 tenant, managing user accounts, licenses, and security groups, • Skill in configuring and deploying desktops, laptops, tablets, mobile devices, and peripheral equipment, • Proficiency in SharePoint site management, document library configuration, and basic Power Platform support, • Skill in maintaining IT asset inventory, procurement processes, and lifecycle tracking, • Ability to explain technical concepts in plain language to non-technical users at all levels, from field crews to executive leadership, • Strong customer service orientation with patience and professionalism when supporting diverse user skill levels, • Effective written communication for creating user documentation, training materials, and status reports, • Ability to build productive working relationships across geographically dispersed office and field teams, • Strong organizational abilities with the capacity to manage multiple support requests and priorities simultaneously, • Attention to detail in documentation, configuration management, and security compliance, • Effective problem-solving skills with the ability to diagnose and resolve issues under time pressure, • Self-directed work style with the ability to prioritize tasks and manage time across competing demands, • Process improvement mindset with the ability to identify recurring issues and implement lasting solutions Required Education • Associate’s degree in Information Technology, Computer Science, Network Administration, or related field, • OR High school diploma/GED with 5+ years of progressive IT experience demonstrating equivalent knowledge, • Minimum 4 years of hands-on IT support experience with direct responsibility for end-user support, infrastructure maintenance, and system administration, • Demonstrated experience supporting a multi-site organization with both office and field-based employees, • Proven experience with Microsoft 365 administration, including user management, SharePoint, and Teams, • Experience in troubleshooting network issues, managing hardware deployments, and maintaining IT documentation, • History of providing helpdesk support with a track record of timely issue resolution and strong customer satisfaction, • Bachelor’s degree in Information Technology, Computer Science, or related field, • Professional certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified: Modern Desktop Administrator, Microsoft 365 Certified: Administrator, or ITIL Foundation, • 5+ years of IT experience in construction, infrastructure, highway maintenance, government contracting, or field service industries, • Experience supporting fleet telematics, GPS tracking, and dashcam systems (Samsara, Verizon Connect, Geotab), • Experience with Power Platform (Power Apps, Power Automate, Power BI) and SharePoint site design, • Background supporting organizations transitioning from paper-based to digital workflows, • Experience deploying and managing rugged mobile devices in outdoor or construction environments, • Background in organizations that have undergone growth, mergers, or geographic expansion, • Experience supporting HRIS/payroll systems and enterprise business applications, • Familiarity with government contract IT compliance and audit requirements, • Valid driver’s license with clean driving record (required for travel to project sites), • Ability to travel up to 20% of the time to project locations across Florida, South Carolina, Virginia, or where OASIS establishes new operations., • Availability to respond to critical IT emergencies outside regular business hours as needed, • Must pass background check and drug screening per company policy, • Comfortable working in both office environments and field locations, including project offices, equipment yards, and job sites

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