Guest Experience Associate - Exhale Spa - Full Time
12 days ago
Atlantic City
Job Description Exhale Spa is seeking an outgoing, hospitality-focused Guest Experience Associate to deliver exceptional service while supporting spa operations, membership sales, and retail revenue. Responsibilities • Welcome guests and provide an outstanding spa and fitness experience., • Answer phones, schedule appointments, and manage reservations using Mindbody., • Process transactions accurately, including cash handling, credit card payments, memberships, and gift cards., • Utilize InfoGenesis POS systems for retail and service transactions., • Identify upselling and cross-selling opportunities by recommending services, memberships, packages, and retail products., • Support membership sales, renewals, and guest retention efforts., • Maintain a clean, organized front desk and retail boutique area., • Resolve guest concerns professionally and efficiently. Requirements • Excellent customer service and communication skills., • Experience with Mindbody and InfoGenesis preferred., • Cash handling and payment processing experience., • Proven ability to drive sales through consultative recommendations and guest engagement., • Strong computer proficiency and ability to multitask in a fast-paced environment., • Hospitality, spa, fitness, hotel, or retail experience preferred., • Ability to stand for extended periods of time. Benefits Pay: $18 per hour This role is ideal for someone who is passionate about creating memorable guest experiences while contributing to membership growth, retail sales, and overall business success.