Studio Operations Manager
1 day ago
Las Vegas
Job Description OPERATIONS MANAGER Circuit Fitness LV | Las Vegas, Nevada About Circuit Fitness LV Circuit Fitness is a luxury boutique fitness facility offering personalized training, premium fitness equipment, and elevated recovery amenities. We pride ourselves on delivering an exceptional member experience, maintaining a high standard of facility excellence, and building a strong community. We are looking for a proactive, organized, and results-driven Operations Manager to oversee daily operations, lead our team, and ensure the business operates efficiently at the highest level. This is an opportunity for a strong leader who takes ownership, solves problems independently, and knows how to build systems that allow a business to run smoothly without constant owner involvement. Position Overview The Operations Manager is responsible for overseeing the daily operations of Circuit Fitness, managing employees, maintaining facility standards, supporting membership growth, and ensuring an outstanding experience for every member. The ideal candidate is a hands-on leader who can manage people, implement processes, monitor performance metrics, and hold the team accountable. The goal of this position is simple: run an exceptional fitness facility, develop a high-performing team, and keep daily operations running smoothly with minimal owner involvement. Key Responsibilities 1. Daily Operations & Facility Management • Oversee all daily gym operations to ensure the facility runs efficiently., • Ensure the gym is consistently clean, organized, fully stocked, and maintained to luxury standards., • Conduct routine facility inspections and address maintenance issues promptly., • Coordinate repairs, equipment servicing, vendors, and facility maintenance., • Oversee opening and closing procedures, access systems, and operational checklists., • Ensure safety procedures, emergency protocols, and company policies are followed., • Identify operational inefficiencies and implement solutions. 1. Employee Management & Leadership • Manage, schedule, and oversee employees to ensure appropriate coverage and accountability., • Lead team meetings and communicate company goals, expectations, and updates., • Train and onboard new employees., • Monitor employee performance and provide ongoing feedback., • Address attendance issues, performance concerns, and workplace conflicts., • Build a positive, professional, and accountable team culture., • Ensure employees consistently deliver excellent customer service., • Coordinate with ownership regarding hiring, staffing needs, and personnel matters. 1. Member Experience & Retention • Ensure every member receives a professional, welcoming, and premium experience., • Resolve member complaints and service issues promptly., • Monitor member satisfaction, feedback, and online reviews., • Help reduce membership cancellations by identifying at-risk members and improving engagement., • Ensure membership policies and service standards are consistently followed., • Build strong relationships with members and foster a positive gym community., • Identify opportunities to improve the member experience and increase perceived value. 1. Membership Sales & Revenue Growth • Monitor membership inquiries, tours, trial visits, and new-member conversions., • Ensure leads are followed up with promptly and consistently., • Hold the team accountable for sales follow-up and lead management., • Support personal training sales, membership upgrades, and additional service offerings., • Track membership cancellations and identify opportunities to improve retention., • Help implement promotions, referral programs, and member engagement initiatives., • Review sales performance and identify opportunities to increase revenue. 1. Personal Training Operations • Coordinate with personal trainers to ensure smooth daily operations., • Monitor trainer schedules, client coverage, and service quality., • Help ensure personal training clients receive a consistent, professional experience., • Address scheduling conflicts and operational issues., • Support trainer accountability and communication., • Identify opportunities to improve personal training utilization and client retention. 1. Systems, Reporting & Accountability • Maintain and improve standard operating procedures (SOPs)., • Ensure daily, weekly, and monthly operational checklists are completed., • Monitor key business metrics and provide regular performance reports to ownership., • Track membership growth, cancellations, lead conversion, staffing, and facility issues., • Maintain accurate records of incidents, maintenance, employee matters, and member concerns., • Identify problems before they escalate and implement corrective actions., • Recommend improvements that increase efficiency, profitability, and consistency. 1. Administrative & Vendor Management • Coordinate vendors, maintenance providers, and facility service contractors., • Monitor supplies and manage inventory., • Assist with employee scheduling and payroll-related administrative processes., • Review operational expenses and identify opportunities to reduce unnecessary costs., • Ensure invoices, receipts, and operational records are organized., • Escalate significant financial, legal, safety, or personnel issues to ownership. Qualifications Required: • Previous experience in gym management, fitness operations, hospitality management, or a similar leadership position., • Strong organizational and time-management skills., • Excellent communication and customer service abilities., • Demonstrated ability to lead employees and hold people accountable., • Strong problem-solving skills and sound judgment., • Comfortable using scheduling software, membership management systems, spreadsheets, and basic reporting tools., • Ability to manage multiple priorities in a fast-paced environment., • Reliable, professional, and detail-oriented., • Willingness to take ownership of problems and follow through until they are resolved. Preferred: • Experience managing a boutique gym, personal training studio, or luxury fitness facility., • Experience with membership sales, personal training operations, and retention., • Familiarity with gym management software and CRM systems., • Experience tracking KPIs and improving operational performance., • Experience developing SOPs and managing a team of employees. What Success Looks Like The successful candidate will be measured by their ability to deliver the following results: • Operational excellence: The gym is clean, organized, safe, and consistently maintained., • Team accountability: Employees arrive on time, complete assigned responsibilities, and meet performance expectations., • Member satisfaction: Members receive an exceptional experience and concerns are resolved quickly., • Retention: Membership cancellations are monitored, and proactive steps are taken to retain members., • Sales execution: Leads are contacted promptly, follow-ups are completed, and sales opportunities are not neglected., • Financial awareness: Expenses are monitored, waste is minimized, and opportunities to increase profitability are identified., • Consistent reporting: Ownership receives accurate, timely updates on performance and important issues., • Independent leadership: Daily problems are resolved without unnecessary owner involvement. Performance Metrics (KPIs) The Operations Manager will be evaluated using measurable performance indicators, including: • Membership growth and monthly net membership changes., • Monthly membership cancellation rate., • Lead response time and follow-up completion rate., • Lead-to-member conversion rate., • Personal training revenue and client retention., • Member satisfaction and review feedback., • Employee attendance, performance, and retention., • Facility inspection and maintenance completion., • Completion of operational checklists., • Expense management and budget adherence. Specific targets will be established based on current business performance and reviewed regularly. Compensation & Benefits • Competitive salary based on experience and qualifications., • Performance-based bonus opportunities tied to agreed-upon business results., • Potential for increased responsibility and compensation as the business grows., • Opportunity to work in a premium boutique fitness environment., • Supportive ownership and a professional team culture. Compensation will be determined based on experience, qualifications, and the scope of responsibility. Work Schedule This is a full-time management position requiring a consistent presence at the facility, with flexibility to address operational needs outside standard business hours when necessary. The manager must be available to oversee staffing, respond to significant operational issues, and ensure the facility maintains its service standards. Ideal Candidate We are looking for someone who treats the business as if they have a stake in its success. You do not wait to be told what needs to be done. You notice problems, create solutions, establish systems, and follow through. You understand that a successful gym requires more than clean equipment and friendly service. It requires strong leadership, consistent execution, employee accountability, and attention to the details that keep members happy and the business profitable. If you are an organized, driven leader who takes pride in running an exceptional operation, we want to hear from you. How to Apply Please submit your resume along with a brief description of your management experience, the teams or facilities you have managed, and an example of how you improved operations, customer satisfaction, or business performance. \nCompany Description Circuit Fitness is a luxury boutique gym. We are a circuit based training gym that offers both memberships and personal training. Circuit Fitness is a luxury boutique gym. We are a circuit based training gym that offers both memberships and personal training.