Service Delivery Technician - Site Survey
1 month ago
Lancaster
Job Description Job Title: Service Delivery Technician – Site Surveys (MDU Business & Residential) Classification: Full-Time, Non-Exempt, At-Will Reports to: Director of Field Operations Department: Customer Support – Service Delivery Location: Lancaster, Tulare and Yuba City, CA Location Status: Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Frequent travel to and work from other Race offices or other off-site locations will be required. Beware of recruiting scams posing as Race Communications. You can get more information about Race Communications at Race.com or contact our recruiting team directly. About Us: As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come. Summary: The Service Delivery Technician – Site Surveys is responsible for conducting detailed site assessments at business and residential Multi-Dwelling Units (MDUs) to support the successful planning and execution of service installations, infrastructure deployments, and network upgrades. This position plays a key role in gathering accurate, site-specific data required by engineering, construction, and service delivery teams. The technician works in a variety of environments, including commercial buildings, apartment complexes, and mixed-use developments. The role requires strong attention to detail, technical knowledge of network infrastructure, and effective communication with property contacts and internal stakeholders. Qualifications and Experience: • Eligibility for US Employment without sponsorship, • Minimum of 18 years of age, • High School Diploma or GED or equivalent combination of education and experience is preferred, • A valid driver's license, subject to successful verification through a DMV check, is mandatory, • 1–3 years of experience in field service, site surveying, or telecommunications infrastructure, • Familiarity with Multi-Dwelling Unit (MDU) environments and the distinct considerations for both business and residential installations, • Solid understanding of structured cabling, fiber optic systems, power distribution, and network equipment, • Proficient in the use of digital survey tools, mobile applications, and documentation platforms, • Strong organizational and communication skills, with the ability to interface effectively with internal teams and external property contacts, • Ability to work independently with minimal supervision and manage time effectively across multiple job sites, • Comfortable working in outdoor environments, confined spaces, and at heights, as required, • Willingness and ability to travel to various work sites, including overnight stays, and to work overtime, weekends, holidays, or off-hours as necessary, • Experience with CAD, GIS, or mapping software is preferred, • Working knowledge of local building codes and permitting processes, • OSHA or other relevant safety certifications strongly preferred, • The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication, • Bilingual communication skills are considered a plus, particularly when serving diverse communities Skills: • Proficient use of MS Office applications including Teams, Word, Excel, and Salesforce, • Functional use of common office equipment, computers, and office software, • Ability to distinguish colors and audible tones Essential Duties and Responsibilities: Site Survey and Pre-Installation Assessment: • Conduct detailed on-site surveys at MDU properties, including business and residential buildings, to evaluate service feasibility, • Assess site conditions such as building layouts, access to units, riser locations, existing conduits, and potential network entry points, • Determine availability and suitability of power sources and structural pathways for equipment installation, • Identify and report any physical, logistical, or regulatory constraints that may affect deployment or scheduling, • Capture high-quality documentation including photographs, floor plans, as-built sketches, and field notes, • Upload site data into internal project tracking systems or design platforms for use by engineering and project management teams Stakeholder Coordination: • Schedule and coordinate site access with property owners, managers, facilities staff, and tenants as necessary, • Communicate professionally to explain the purpose of the survey and gather any site-specific requirements or restrictions, • Assist with obtaining access permissions, lockbox codes, or gate credentials to support future installation or construction efforts Fiber Installation and Service Readiness: • Assist with or conduct the installation of fiber optic cable, conduit pathways, handholes, and termination enclosures at or near the surveyed site, • Route fiber from outside plant infrastructure into customer premises, following best practices for building penetration and protection, • Perform fiber splicing, termination, and light source testing to ensure signal integrity and compliance with quality standards, • Conduct basic installation tasks in alignment with service readiness such as wall-mounting equipment or prepping distribution points, • Support initial troubleshooting and diagnostic tasks as needed following service turn-up or if discrepancies are found post-survey Tools, Equipment, and Documentation Management: • Maintain inventory of tools, digital survey devices, PPE, and other field gear in good working condition, • Use mobile applications, CAD tools, GIS mapping, Salesforce or internal platforms for documenting and uploading field data, • Ensure survey findings are clearly and accurately reflected in records used for planning, permitting, or billing, • Adhere to company documentation protocols, including version control, naming conventions, and secure data storage Project and Operational Support: • Provide input to engineering, construction, and service delivery teams to improve planning accuracy and installation efficiency, • Collaborate with internal departments on timelines, materials, and scheduling for upcoming installations, • Support special projects, process audits, or initiatives related to MDU infrastructure expansion or operational performance, • Provide field-based insights to support continuous improvement in survey practices and service workflows Vehicle Maintenance and Travel: • Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties, • Maintains a clean driving record as defined by the current fleet insurance underwriter, • Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors, including businesses and/or residents depending on the nature of the job, • May be required to work overtime, after hours, on weekends, for emergencies, or be on-call as needed to ensure work is completed Safety Awareness and Compliance: • Adheres to OSHA, company, and site-specific safety protocols during all fieldwork, ensuring a secure and compliant work environment, • Maintains situational awareness by identifying and avoiding common job-site hazards such as uneven terrain, confined spaces, electrical systems, loose pets, children, and other environmental risks, • Uses appropriate personal protective equipment (PPE) and follows safety protocols in high-risk situations (e.g., working at heights or near energized systems), • Completes all required safety documentation, including pre-job safety planning tools, and participates in safety briefings, tailgate meetings, and refresher trainings, • Observes, reports, and documents safety concerns, incidents, or near-misses; participates in investigations when needed, • Responds appropriately to safety warning cues and devices such as alarms, odors, and hazard labels, • Stays up to date with safety standards and industry best practices related to fiber optic systems and field operations Additional duties as required. As Part of Our Team, You Will Enjoy: • 100% Employer-paid medical, dental, vision, and life for all our employees, • 401 (k) with 100% Employer-matched up to 4% of your annual income, • Generous paid time off including sick, vacation, holiday and birthday pay, • Free Race highspeed internet and phone service where available All offers of employment are contingent until all pre-employment requirements are met. These requirements may include drug and background screenings as well as Motor Vehicle and DOT related screening and reporting requirements. Race will consider qualified job applicants with arrest and conviction records for employment. Background Check: Race Communications is a Fair Chance employer abiding by Federal and applicable state Fair Chance Act (s) for all applicants and additionally abides by the LA County Fair Chance Ordinance if you are applying for a position (is) associated with our Lancaster or Palmdale offices. Except as otherwise permissible under applicable laws, you will not be asked to provide information about a conviction history unless you receive a conditional offer of employment. Race will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Incoming employees will participate in our Speedway to Success onboarding and orientation program and may be required to travel to an onboarding location other than their designated worksite for the first day. Remote employees may be required to attend in-person orientation and collect their assigned equipment on their first day. Further information will be provided closer to the hire date. Race Communications is an equal opportunity employer who welcomes applications from individuals (with or without reasonable accommodation), with the skills, experience, and dedication to excel in their roles without regard to race, religion, color, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sex stereotype, gender identity/gender expression and sexual orientation, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, reproductive health decision-making, military or veteran status or any other basis protected by federal, state, or local law, ordinance, or regulation. To arrange reasonable accommodation(s) for qualified individuals with disabilities, please contact Recruiting (recruiting at race dot com) to initiate the interactive process. Updated: 08/2025
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