Field Service Technician
9 days ago
Houston
Job DescriptionPosition Overview We are seeking a Field Service Technician to support restaurant and hospitality operations by installing, maintaining, and supporting critical technology systems. This role is hands-on, focused on point-of-sale (POS) systems, networking equipment, and business applications that power day-to-day operations. The ideal candidate enjoys field work, problem-solving, and partnering with teams to deliver seamless guest and employee experiences. Key Responsibilities System Installation & Maintenance • Install, configure, and maintain POS systems (Toast, RTS, Heartland) and peripherals (printers, cash drawers, handheld devices)., • Deploy and support kitchen display systems (KDS), call connect systems, and service screens., • Set up new locations and support system rollouts.Networking & Infrastructure, • Support configuration and troubleshooting of routers, switches, VLANs, Datto devices, • Assist with connectivity and communication across ISP, local network, and devices (escalating to network team when needed).Software & Application Support, • Update, maintain, and support software platforms including R365 (scheduler, invoicing, inventory), OpenTable (setup, user management), and PopMenu., • Support end-user access, permissions, and integrations., • Assist with system audits, updates, and proactive fixes.Training & Support, • Provide training to managers and staff on POS, software, and hardware., • Help teams understand system communication between network, ISP, and local devices., • Deliver responsive on-site and remote support for technical issues.Preventive Maintenance & Audits, • Conduct site visits to identify issues and perform proactive maintenance., • Audit technology as part of store walk-throughs (TVs, monitors, screens, network equipment, POS)., • Maintain accurate device/asset tracking and assist with device rollouts.Collaboration & Documentation, • Partner with Operations and Corporate Systems teams to meet project deadlines., • Log service tickets, project work, and resolutions., • 13 years of experience in field service, IT support, or hospitality systems., • Working knowledge of POS systems, routers, Datto, NTB/camera systems, and networking basics., • Strong troubleshooting skills for hardware, software, and connectivity issues., • Excellent communication, teamwork, and customer service mindset., • Ability to multitask and stay detail-oriented while managing multiple projects., • Valid drivers license and ability to travel to multiple sites., • Ability to lift/install equipment up to 50-lbs and perform cabling/rack workPreferred, • Experience in restaurant/hospitality environments and workflows., • Familiarity with R365, Toast, RTS, Heartland, OpenTable, and PopMenu., • Experience with ticketing systems and asset tracking tools., • Awareness of inventory and scheduling workflows in restaurant systems.Work Expectations, • Primarily on-site (River Oaks office + field locations)., • 10-hour shifts, TuesdaySaturday, 10am7pm (Days and hours are based on business/project needs; occasional nights/weekends may be required with advanced notice), • Travel reimbursement provided.