Media
Job DescriptionBenefits: • 401(k) matching, • Health insurance Wrapped N Love Home Care LLC is seeking a highly competent, executive-level Office Manager / Director of Operations to oversee and manage the entire internal operational infrastructure of the agency. This role functions as the primary operational authority and the CEOs day-to-day execution arm, ensuring the company operates at the Diamond Standard of Care without constant CEO intervention. This is not an administrative or entry-level office role. This position carries substantial authority, accountability, and discretion, requiring independent judgment, firm leadership, and the ability to manage people, systems, and compliance in a fast-paced healthcare environment. Core Responsibilities Executive Operations & Office Leadership • Oversee and manage all internal office operations to ensure efficiency, compliance, and operational excellence, • Serve as the primary operational decision-maker in the CEOs absence, • Implement, enforce, and continuously improve company policies, procedures, and Diamond Standards, • Maintain visibility and accountability across all departments, deadlines, and deliverablesHuman Resources & Staffing Authority, • Lead full-cycle hiring, on-boarding, training, supervision, and termination of caregivers and administrative staff, • Conduct employee counseling sessions, issue formal write-ups, and implement corrective action plans, • Maintain complete, audit-ready employee files and documentation, • Coordinate benefits administration, payroll communication, scheduling alignment, and HR compliance, • Enforce professionalism, attendance, performance expectations, and company cultureCare Coordination & Client Oversight, • Supervise intake, assessments, care coordination, and case transitions, • Address and de-escalate client, family, and caregiver concerns promptly and professionally, • Ensure continuity of care, staffing coverage, and service quality across all cases, • Uphold and protect Diamond Care Standards at all timesCompliance, SOP's & Risk Management, • Create, update, and enforce Standard Operating Procedures (SOP's) across departments, • Ensure compliance with state regulations, licensing requirements, HIPAA, and company policies, • Identify operational risks and implement corrective and preventative controls, • Maintain inspection, audit, and compliance readinessAdministrative Oversight & Delegation, • Oversee all administrative workflows, documentation, reporting, and internal communications, • Delegate tasks strategically and follow through until accurate completion, • Prevent breakdowns in execution through structured oversight and accountability, • Provide regular operational updates to the CEOMarketing & Brand Support, • Support execution of internal marketing strategies, referral follow-ups, and community outreach initiatives, • Ensure brand consistency, professionalism, and alignment across all internal and external touch pointsRequired Qualifications, • 57+ years of leadership or management experience in healthcare, home care, or a regulated service industry, • Proven experience managing staff, operations, compliance, and conflict resolution, • Strong working knowledge of HR practices, employee relations, and labor compliance, • Demonstrated ability to operate independently with sound judgment and discretion, • Exceptional organizational, communication, and leadership skills, • High emotional intelligence with a firm, professional leadership presencePreferred Experience, • Home care agency or healthcare administration experience, • Experience developing SOP's, policies, and internal operational frameworks, • Familiarity with EVV systems, scheduling platforms, and payroll coordinationKey Competencies, • Executive-level accountability and follow-through, • Policy-driven leadership and decision-making, • Strong de-escalation and conflict resolution skills, • Operational discipline with zero tolerance for low standards