Night Auditor (Courtyard by Marriott Midland)
27 days ago
Midland
Job Description Job Profile Summary: The Night Auditor is responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotels and hotel outlets including Food & Beverage as well as for continuing effort to deliver outstanding guest service and financial profitability. The Night Auditor should possess a professional warm & welcoming demeanor, must be a self-starter able to work along and multi-task in a fast-paced environment. Possess technical knowledge and aptitude. Excellent communication skills are essential in order to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments. Essential Responsibilities and Duties include the following - Other Duties May Be Assigned: • Adhere to Platinum Management Services, LLC. and Brand specific standards., • Comply with all applicable federal, state and local laws and ordinances as they apply to the property, guests and associates., • Adhere to safety and emergency procedures and policies (i.e. evacuation, first aid, etc.) to include removing all safety hazards., • Promote the property through goodwill, courtesy and a positive attitude., • Maintain thorough knowledge of hotel information including but not limited to room categories, room rates, packages, promotions, local area, attractions and events., • Be proficient in all front desk and guest service operations., • Be proficient in housekeeping operations particularly laundry tasks of operating machines, sorting, washing, drying and folding clothes and linens., • Anticipate and address guests’ service needs, assist individuals with disabilities., • Handle guest complaints and comments efficiently and courteously. A courteous and professional demeanor must prevail when handling upset guests and difficult situations., • Calculate account balances and submits to accounting. Processes reservation advance deposits from receipt of reservation information to depositing and logging all monies. Performs all Front Desk duties including check-in, check-out and cashier procedures in a proper and efficient manner., • Follow proper audit procedures to balance daily revenue and expense transactions, identifies the causes of out-of-balance situations in a timely manner, produces various reports for management and takes initiative to correct errors to prevent reoccurrence., • Ensure that all charges have been properly posted to the appropriate guest folio or master account, balanced and all supporting documentation is attached., • Reconcile all charges to the ledger., • Answer the telephone efficiently and pleasantly within three rings and with correct greeting per Company standards., • Take each available opportunity to upsell hotel services, facilities and outlets., • Enter wakeup calls accurately and immediately., • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges., • Report loss prevention/security of any guest reports or theft to management., • Report and record accidents, injuries and unsafe work conditions to management., • Coordinate with maintenance department on any guest reported or observed problems., • Stock, the pantry/suite/gift shop: Assist with Breakfast setup, • Excellent verbal and communication skills required., • Professional appearance and grooming must be adhered to at all times. Uniforms must be worn according to Company and Brand standards., • Proficient in English. Bi-lingual a plus., • Ability to attend and complete job and Brand training., • Ability to attain and maintain ServSafe/Food handler/Server permit for Food and Beverage preparation and serving. Beverages may be inclusive of alcohol - location specific., • Self-starter with effective leadership skills., • Proficient with current technologies and software inclusive of business applications PMS, POS, MICROS (ERP a+) etc., • Knowledge of basic accounting functions., • Clean Motor Vehicle Report (MVR) in order to drive property transportation vehicle. (If applicable at your location), • Must be available to Work nights and a flexible schedule., • Reliable and able to work alone., • Have an outgoing personality., • Maintain professionalism at all times., • Stand for an extended period of time., • Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance., • Previous Front Desk experience in hospitality experience preferred. Powered by JazzHR 2ITZ7ibNsc