Are you a business? Hire chat representative candidates in United States
NBYNANCY is a small business in New York, NY. We are agile, fast-paced, demanding and our goal is to Provide top fashions all over the world and to keep expanding our brand. Our work environment includes: Modern office setting Modern office setting Modern office setting Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer sales representative and clerical assistant. You will have many duties including taking orders over the phone, reaching out to our clients with new products, maintaining backorders and more in an office environment. Duties: - Communicate with customers via phone, email, and chat to provide assistance and resolve issues promptly - Maintain a high level of professionalism and phone etiquette in all customer interactions - Utilize bilingual skills (English and Spanish) to assist customers who require language support - Upsell products and services to customers based on their needs and preferences - Provide accurate and efficient data entry for customer information and order processing - Collaborate with other departments to resolve complex customer issues - Conduct outbound calling campaigns to follow up on customer inquiries or promotions Experience: - Previous experience in a customer service role is preferred - Strong communication skills, both verbal and written - Bilingual proficiency in English and Spanish is highly desirable - Sales experience or familiarity with upselling techniques is a plus - Ability to handle high call volumes while maintaining a positive attitude - Proficient in data entry and computer skills At our company, we value our employees and offer competitive compensation packages. As a Customer Service Representative, you will have the opportunity for career growth within our organization. Join our team today and make a difference in providing exceptional service to our valued customers. Note: All positions at our company are paid positions, including internships. Job Type: Full-time Pay: $16.00 - $18.00 per hour Expected hours: 40 per week Experience level: 1 year Shift: 8 hour shift Weekly day range: Monday to Friday Work setting: In-person Office
Join our team as a work-from-home customer service representative! In this role, you'll be responsible for providing exceptional customer support through phone, email, and chat channels. Your main tasks will include answering inquiries, resolving issues, and ensuring customer satisfaction. We're looking for someone with excellent communication skills, strong problem-solving abilities, and the ability to work independently. Experience in a customer service role is preferred, and familiarity with CRM software is a plus. If you're a friendly and customer-oriented individual who enjoys working from the comfort of your own home, we'd love to hear from you!
As a Customer Service Representative, you will be the first point of contact for customers, providing them with assistance and resolving their inquiries or issues. You will interact with customers through various communication channels, such as phone calls, emails, live chats, or in-person interactions. Your role is to ensure a high level of customer satisfaction by addressing their needs effectively and efficiently. Responsibilities: · Provides prompt, accurate, thorough, and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. · Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. · Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries. · Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. · Responds to research and/or assists with priority inquiries and special projects as required by management. · Provides feedback to management regarding customer problems, questions, and needs. · Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. · Follows through on complaints until resolved or reports to management as needed. Maintains basic knowledge of quality work instructions and company policies. · Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. · Maintains all departmental productivity, quality, and timeliness standards. Assist with the training of new employees and cross training of co-workers. Other duties will be assigned. Benefits: • Medical, Dental & Vision Insurance, Life and Long-Term Disability Insurance. • Tuition Assistance • Comprehensive In-House Training Program • Employee Assistance Program • Paid Time Off • Sign-On Bonus Experience: · Work Experience: 1 year of claims processing or customer service experience OR bachelor’s degree in lieu of work experience. Preferred Work Experience: 3 years-of customer service or call center experience. Skills: · Basic computer operating skills. Standard office equipment. Knowledge of word processing, spreadsheet, and database software. Education: · High School Diploma or Equivalent or associate degree