Front Desk Agent
2 months ago
Concourse Village, The Bronx
Responsibilities:
Greeting and thanking guests in a sincere, friendly manner.
Checking guests in on arrival and out on departure.
Posting charges to appropriate guest accounts.
Anticipating and addressing guests' needs, and resolving their problems and complaints.
Assisting guests with disabilities.
Operating switchboard and assisting with inquiries.
Assisting the reservations manager with taking reservations.
Collaborating and communicating with other internal departments to ensure guest satisfaction.
Complying with company procedures and safety policies.
Performing duties on a daily checklist.
Verifying the patient’s health insurance benefits.
Explaining insurance benefits to patients.
Entering data using dental practice management software.
Generating reports for all activities.
Posting payments made by patients.
Following up on non-paid insurance claims.
Managing late payments and overdue accounts.
Processing insurance payments and refunds.
Uploading completed insurance verification forms.
Monitoring weekly, monthly and quarterly reports to confirm payment from clients and insurance companies.
