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Job description Overview: As a Resident Engineer, you will play a vital role in supporting our construction projects, particularly focusing on DDC, storm and sanitary sewer installation, catch basin installation, ped-ramp installation, distribution water main installation, trunk-main installation, final restoration, and pile/outfall/BMP/chamber work. You will work closely with the project management team, engineers, and field staff to ensure the successful completion of various construction tasks. Key Responsibilities: Project Management: Manage day-to-day activities of contractors, ensuring coordination with Facility Operations. Monitor construction progress to ensure adherence to plans, specifications, and schedules. Perform contract administration duties to ensure that projects are completed within budget, schedule, and comply with safety standards. Supervision and Leadership: Supervise a team of Engineers, Inspectors, Administrators, and Construction Management (CM) staff to ensure high quality in the installed product. Ensure that construction methods are coordinated properly with facility operations and performed safely. Contract Administration: Administer contracts in accordance with Project Administration (PA) standards. Investigate construction issues, authorize extra work, and manage change orders. Approve contractor work, verify payment applications, and settle contractor claims. Reporting and Communication: Serve as the point of contact in the absence of the Engineer of Construction (EOC). Regularly report on project status to the EOC and executive staff. Facilitate office correspondence related to contract changes and daily operational reports. Compliance and Enforcement: Follow and enforce the Construction Management Division’s administrative policies and procedures. Qualifications: Required: Bachelor’s Degree in Engineering. Professional Engineer (PE) license. Minimum of ten (10) years of experience as a Resident Engineer or in a similar role. Demonstrated experience in managing engineering and construction teams. Valid driver’s license. Preferred: Experience with NYC DDC projects. Demonstrated knowledge in Construction Management Division (CMD) processes, especially in roadways, storm and sanitary sewers, and water mains. Experience in managing design-build contracts. Strong oral and written communication skills. Proven ability to solve problems and make decisions, particularly in managing and resolving contractor disputes. Demonstrated capability in monitoring project expenditures and schedules against budgets and forecasts. Job Type: Full-time
Job Summary: As a Customer Service Representative, you will be the first point of contact for our customers, playing a key role in maintaining our reputation for outstanding customer care. Your primary responsibility will be to assist customers with their home warranty needs, including answering questions, handling claims, providing information about our services, and resolving any issues or concerns with professionalism and empathy. Key Responsibilities: Respond to customer inquiries via phone or email in a timely and accurate manner. Process claims, providing customers with clear information about coverage, procedures, and status updates. Qualifications:Proven customer service experience, preferably in the home warranty or insurance sectors. Strong verbal and written communication skills. Ability to empathize with and prioritize customer needs. Patience and ability to manage stress, especially in handling challenging situations. Please contact me if you are interested in this type of job!